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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 211 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my information from ************************** . I try to remove through there websit and its says no record are there but when i search i find my full information in there website.

      Business Response

      Date: 04/29/2025

      Dear **** *****,

      This response is in regards to the consumer complaint from **** *******, ID ********.

      Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

      In order to suppress Mr. ****** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ****************************************************.

      Mr. ****** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $28.86 and $3.99 with credit card for bill dated 3/4/25. Then they charged $3.99 again 3/31/25 on my credit card for "subscription". I did not order any subscription and I want the $3.99 refunded and subscription cancelled. Please make them STOP billing me. I am very upset with this company.

      Business Response

      Date: 04/04/2025

      Dear **** *****,

      This response is in regards to the consumer complaint from ***************************, ID ********. 

      Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded *************** account back to the payment method used to enroll, and no further charges will be incurred.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 04/04/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** *****

       

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2024, I signed up for Instant Checkmates services at $5.99/month. I canceled my account in July 2024 and believed my subscription had ended. However, while recently reviewing my ****** history, I discovered that I was also being charged $84.28 every three months beginning in March 2024. These are charges I was not aware of and did not knowingly ************ appears I was signed up for an additional, higher-tier membership at the same time I enrolled in the basic plan. I received no separate confirmation or billing notices indicating that two subscriptions were active. When I canceled my account in July 2024, only the $5.99/month plan was canceled; the $84.28 plan continued to renew without my knowledge.The unauthorized charges occurred on the following dates:March 20, 2024 $84.28 June 18, 2024 $84.28 September 18, 2024 $84.28 December 17, 2024 $84.28 March 17, 2025 $84.28 I called customer service and was told that they could only refund the most recent charge from March 2025. That refund has been processed. However, the remaining four charges (March, June, September, and December 2024), totaling $337.12, are considered non-refundable due to their age, despite me never knowingly enrolling in or using the higher-tier service.I am requesting a refund for the remaining $337.12 in charges. I believe this situation resulted from unclear or misleading sign-up practices and a lack of transparency in account billing. I acted in good faith by canceling what I thought was my only subscription in July 2024 and did not use the service any after that.

      Business Response

      Date: 04/04/2025

      Dear ****** ********

      This response is in regards to the consumer complaint from ***** ******* ID ********.

      To provide additional clarity for Ms. ******* the welcome email that customers receive after registering for our services includes not only a receipt of their current order but also details the membership terms they accepted during sign-up. Our services are subscription-based and do run on a recurring basis. Members have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team.

      As informed by one of our representatives who assisted Ms. ******* the maximum number of permitted refunds, equivalent to two months of charges, have been successfully processed. A total of $84.25 will be credited back to her payment method within 35 business days, subject to her financial institution's processing times.

      Additionally, since Ms. ****** has also disputed with her financial institution, the account has been disabled to prevent further access or refunds. She should receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To protect my privacy and remove my records, I tried to opt out of Instant Checkmate using their online opt-out tool at: ******************************************************************, in order to complete the verification process, they only allow me to select a mobile phone no. (which is no longer valid), and not my e-mail address (which they have on record).After sending e-mails to: ***************************************** there was no response. Clearly, they are trying to hinder one's ability to remove one's records from their system by not allowing a valid verification option, and insisting on the use of an invalid phone no.I would like them to remove my records or enable me to do this myself by using the valid e-mail address as a verification method.This is the link to my online records, which I would like removed from Instant Checkmate (aka PeopleConnect), and any of their affiliated sites: ****************************************************************************** they confirm this has been done (and commit to not adding my data again at a later date), the BBB case can be closed.Thank you for your assistance on this.

      Business Response

      Date: 03/31/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ***** *****, ID: ********.

      The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      We were able to locate a background report and validate Ladan Rafiis request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

      This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 

      Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 04/02/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *****

       

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant Checkmate put my personal information on public display 4 days ago after I applied for a business account. They put my full name, my current and past address, 5 email address, my age, my phone number, my license and career. Everything combined so that anyone can easily use search engines to find out all my personal information. This puts my life and my families life at great risk due to the field I am working in and the fact that I do not want past people to be able to access my personal address by searching my name and phone number. I do not want clients to be able to come to my home and access my personal phone number with a simple search. I have worked hard to make sure my privacy is protected online. Please remove my information.

      Business Response

      Date: 03/31/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ******* ****-********, ID ********.  

      Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      In order to suppress ******* ****-******** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;

      ******* ****-******** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my information. Company provided link to remove information is broken and does not work.******************************************************************************

      Business Response

      Date: 03/26/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ******* **, ID ********.  

      Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      In order to suppress ******* Vus background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;

      ******* Vus request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 03/26/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* **

       

    • Initial Complaint

      Date:03/16/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have asked Instant Checkmate repeatedly for them to remove my private personal information from their site. I'm being Harassed and working with the police.I have sent them a bunch of emails and called them and told them the urgency and serious nature this is. They won't Remove ***** name is ***** *** ******* 55 years old. ********************************************************************** I'm related to **** ******* and ****** I *******.Please help me get my Personal information Removed.

      Business Response

      Date: 03/17/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ***** *******, ID ********.  

      The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      We were able to locate a background report and validate ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

      This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 

      Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 03/17/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******

       

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company displays public records and are required by law to delete those records if requested. However I have been unable to find an option to delete those records on their website. Furthermore I believe they have several other sites that act as proxies and I shouldn't be required to individually delete records from each and every site.

      Business Response

      Date: 03/05/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ***** *******, ID ********.  

      Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      In order to suppress Mr. ******** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;

      Mr. ******** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 03/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      However, I will note that the "suppression tool" did not work for me until the BBB contacted the business. I have dealt with other similar sites in the past, and removing my records was much easier than with this company. I believe they are intentionally making the removal process as opaque and difficult as possible. Digitally facilitated stalking is a real problem for some people. These companies have a duty to suppress sensitive information as quickly and easily as possible.

      Regards,

      ***** *******

       

    • Initial Complaint

      Date:02/27/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant Checkmate will not remove my information without requiring that I agree with their Terms of Use and Privacy Policy, which agreeing to their Privacy Policy means that you approve of them sharing/selling your information, specifically at a time when you're asking them to remove your information. Nobody wanting to use their Opt-Out method agrees to that. I do not agree to that, therefor I cannot use their Opt-Out feature to remove my information. I've emailed and let them know I do not agree and have asked for them to remove my information, but they just asking you to use their Opt-Out tools.

      Business Response

      Date: 02/28/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from **** *******, ID: ********.

      The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      Based on our review, Ms. ********* background report has been successfully removed. If she continues to see her information displayed, we kindly request she email ********************************** with screenshots and links to the content.

      This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 

      Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 03/02/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** *******

       

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my personal information from your website. Opt out webpage and customer service were of no help and clueless what to do. Delete it immediately *********************************************************************************************************************************************************************************************: df0a5de2-5d38-48f1-af0b-706ac49cc4bb

      Business Response

      Date: 02/25/2025

      Dear ****** *******,

      This response is in regards to the consumer complaint from ******* ****, ID ********.

      Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

      In order to suppress Mr. ****** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ****************************************************.

      Mr. ****** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    Instant Checkmate is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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