Complaints
This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had yard services scheduled twice now no one shows up and the job is marked as complete. First time it happened and I emailed them they sent me a picture of a yard that was obviously not mine then didnt respond further. Im certain that this whole operation is a scam from top down. Once its the last day of your service at about 8am they just **** it complete even when it isnt done. When you call in everyone has a different story and no one is certain of the next steps. They will also quote you at one price then change it upon job due date. This whole operation needs to be looked into, its extremely shady.
Business Response
Date: 08/11/2022
Hello Ini,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. Thank you for bringing this matter to our attention, Ini. Im very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at ***************************** with LLREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right.
Respectfully,
******,Lawn LoveCustomer Answer
Date: 08/15/2022
Better Business Bureau:
I need a manager to call me ASAP!
Regards,
Ini Ubaha
Initial Complaint
Date:08/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired this company to mow my lawn and the first mow was $24. They mowed it and stated they were going to charge me a high grass fee of $57 which brought my total cost to $124. How is that? There was NEVER that $57 high grass fee disclosed in their disclosures. Plus how does that total equal $124 when my first mow was supposed to be $24. And I just moved into this house and the grass was already cut when I got there and I wanted to keep it going. They didnt respond when I contacted them. I no longer want any of their services. They are extremely fraudulent.Business Response
Date: 08/07/2022
Hello *****,
Good morning!
I am contacting you about your Better Business Bureau complaint #********, regarding the issue with the additional long grass fee that was added on your first mow. We already investigated your issue and have an available resolution. We would love to discuss this with you further. Please email me at ***************************** with LLREVIEWS as the subject of your email, so we can discuss this issue further. Thank you!
Respectfully,
******, Lawn LoveCustomer Answer
Date: 08/08/2022
Good Morning.
The only resolution I want from this company is to no longer do business with them. They were supposed to do two more mows of my lawn, but I want do not want anything else to do with them. They have *************************************** itself. They are crooked and liars.
Business Response
Date: 08/09/2022
Hello *****,
I understand that you do not want to do any business with LawnStarter, and we respect that. Rest assured that we will no longer contact you as per your request.
Take care and have a lovely day.
Respectfully,
******, Lawn Love
Customer Answer
Date: 08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:08/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 1st, 2022, Lawn Love was contracted to cut my grass at my home. I had just finished my last Chemotherapy treatment the day before. Not only did they only do a PARTIAL job, what they did was terrible. They also took photos of my property without my authorization. I have 10 security cameras on the outside of my home and have the footage to prove it. In addition, I received an email just a day ago (with photos of my property) that they were charging an additional $51.00 because my grass was too high. I've read through the fine print of their awful contract, and nowhere does it say that I'm obligated to pay that without my prior authorization. I have a full time attorney on staff with my business and I intend on using it against this company. They pulled close to $120.00 from my bank account without my prior knowledge or authorization. I am ready to start spilling my guts on ****** reviews, ******** reviews and all the review sites I can find including all the ***************** sites. I just finished chemotherapy and I really don't think that these companies can just arbitrarily just rip people off. I've contacted their support line, called, even messaged them on their ******** page and received NO RESPONSE. I'm now left with no other cause of action than to start blogging and campaigning about how incredibly scandalous this company is. I'm also concerned that the two men that cut my grass (and did a horrible job) took photos of my entire property. I have their activities on security footage. They also posted my photos on their website. This is INCREDIBLY intrusive and has serious privacy implications. My attorney has been contacted and we'll be doing a FULL review of the footage on Monday, August 8th, 2022. This company needs to refund my money and I expect a FULL APOLOGY.Business Response
Date: 08/04/2022
Hello ******,
Good morning!
I am contacting you about your Better Business Bureau complaint #********, regarding the issue with the quality of service you received and your ****. We value your business and regret that you were disappointed. We already investigated your issue and have an available resolution. We would love to discuss this with you further. Please email me at ***************************** with LLREVIEWS as the subject of your email, so we can discuss this issue further. Thank you!
Respectfully,
******, Lawn LoveCustomer Answer
Date: 08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/21/22 my property was damaged by a contracted sent to my home by Lawn Love. Several attempts for them to send someone to my home to. Correct or make a plan has been to no avail. I tried to send them pictures via there online site but it comes back network error. The person they sent scalped my grass meaning it is dead from home using a riding lawn mower and cutting the roots. My communication with Lawn Love was for my grass to be cut on 5 and with a mower and bag. Specifically no riding mower on my Lawn. My new installed zosia grass has been killed. I have receipts from landscaper for labor and installation 3mts ago. This lawn was in great condition. The person that came to my home Jc Landscaping broke 7-8 sprinkler heads and killed all newly installed grass. He left my yard as well as my neighbors yard full of dead grass. The yard needs to be cleaned of dead grass. My flower beds are full of grass. When he call my home and I complained someone named Gary cursed me. I have filed this with Lawn Love and no one has reached out. They only stating someone new coming on Monday today. I need answering on who is going to fix my Lawn.Business Response
Date: 07/25/2022
Hello *********,
Good morning!
I am contacting you about your Better Business Bureau complaint #********, regarding the issue with the damage that occurred on the property. Thank you for letting us know about your concern and I am sorry about what happened. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at team@lawnlove with LLREVIEWS as the subject of your email?
Respectfully,
******, Lawn LoveCustomer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********* ******
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