Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lawn Love Lawn Care has 13 locations, listed below.

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• 

  Lawn Love Lawn Care

  402 W Broadway Ste 442 San Diego, CA 92101-3542

  
• 

  Lawn Love Lawn Care

  510 Clinton Sq Ste B Rochester, NY 14604-1700

• 

  Lawn Love Lawn Care

  1777 NE Loop 410 Ste 600B San Antonio, TX 78217-5209

• 

  Lawn Love Lawn Care of Fort Worth

  4500 Mercantile Plaza Dr # 300B Fort Worth, TX 76137-4225

• 

  Lawn Love Lawn Care

  Atlanta, GA 30363-1098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a subscriber to Lawn Love. I successfuly used the service in May. Like I was told by the guy on the phone when I got it, I rescheduled my next appointment to June. Once it came around to June, the lawn pro they assigned me said he would need more compesation, and after I said I could pay him more, he ghosted me. This left my lawn unmowed for like 2 weeks. The newest person they assigned came by today Tue Jul 1st, but he only mowed part of the lawn and charged me full price. I tried to dispute this on the app, but was only given the option of a 15$ credit for my 65$ bill or have the same guy come back out. I tried calling in to ask for a refund and to cancel my account. The representative on the phone said their policy prevents a refund until they close the dispute, and canceling my account would prevent a refund. I don't want to continue business with the company, and I want my money back for the service they didn't do. I should not be forced into business with them while they hold my refund as leverage.

  

  Business Response

  Date: 07/03/2025

  Good morning, ***!

  We're reaching out about your BBB Complaint #********. I am sorry about what happened but we were informed by our third-party consultant, ****** from the ************************** that you advised her that the issue was resolved, is this correct?

  We will wait for your updates. 
  
  Thank you and have a great day!
  
  Regards,
  Lawn Love

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love sent me an email to confirm that the professional they sent did a good job, but I have no clue when the professional was at my home. I pleaded with them to send an email to me BEFORE a lawn pro arrived, but that never happened. How can I give them a rating when they refuse to communicate with me? I did reply to their email to "never come to my home again!" I can low my own lawn, I don't want their help. Fortunately, I did not pay them anything.

  

  Business Response

  Date: 06/24/2025

  Hello Salman,

  Your services with LawnLove has been canceled and your account credited. We're very sorry for the experience and frustration that you've had. Please let me know if you have any questions.

   

  Thank you,

  Megan

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23507027, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Salman Al-farisi
  
  
  
   
  

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business failed to complete the contracted work. Job is only about 50% complete. A call to their office yielded no results. They refused to complete the job unless I want to pay more.

  

  Business Response

  Date: 06/26/2025

  Hello ****,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for the poor experience you had with one of our services. Upon review, your concern was handled by one of our partnered consultants from the **************************. She informed us that we credit the ******************** completed on June 21 and submitted a request for a quote to address the deadwood. We are still actively waiting on for the pro who has the equipment to take the job to cut the deadwood. Once a provider is confirmed, you will receive an automated email notification, and you can also monitor the service status via the app. Could you please let us know if ****** was able to resolve the issue? Were you satisfied with the resolution she provided?
  
  We will sit tight and wait for your reply.  Thank you!
  

  
  Respectfully,
  The LawnStarter Team

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received quote from lawn love for $833.28 to complete some sod work in my front yard. The work was completed a few days late, no big deal. When they laid the sod in they placed it on top of my irrigation heads and snapped two of them. They never made a space for the heads to rise up to water the grass, so they were trapped under the sod. Moreover, the "sod" was 1/2 dead when it was put in as you can see from the pictures and it was not cut into normal sod strips. This leads me to believe this was used grass pulled from another job, maybe someone putting a pool in or something because as you can see, that is definitely not new sod. Every attempt to resolve this with Lawn Love failed. They do not provide a phone number, nor would they provide me a legitimate email address.

  

  Business Response

  Date: 06/23/2025

  Hello John,
  I hope this message finds you well.
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #23465774. We sincerely apologize for any inconvenience you’ve experienced.
  I've attempted to contact you via email and also left a voicemail, as we’re eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  Looking forward to your reply.
  

  Warm regards,

  Megan

   

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ********** through a company called Lawn Love. After the first cut, I was not happy with their service and shopped around and someone much cheaper. Immediately contacted them to end my services. They charged me for a mow they did not complete and will not refund my money. I have pictures and video of the uncut Lawn. It is impossible to reach anyone at this company. Also, the amount I was charged was much higher than the original amount they quoted me. These are predatory practices!

  

  Business Response

  Date: 06/18/2025

  Hello ****,

  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** (Shiena) handled your concern. Shiena forwarded you the refund agreement, however you declined signing it. Please know that it's solely for our documentation purposes. 
  
  Respectfully,
  The LawnStarter Team
  

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to do a one time clean up in September 2024 and paid for the service. The location of the property was at *********************************************. We since sold the property. The company is now billing us for lawn cutting at that property which we do not own. We checked with the current owner and no lawn cutting even took place. We called the company and their response was that we didnt cancel the service and that is why they billed us. However, we never authorized the lawn cutting at ***************************

  

  Business Response

  Date: 06/27/2025

  Hi Toni, 

  Thank you for your time speaking with me. I am still working on coordinating with LawnLove regarding your refund. I will reach out to you directly once we have gained agreement with them.

  Thank you for your patience. 

  Regards,

  Cess

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to *** the lawn before my move-out inspection. I stated this was a service for moving out. The job on May 26 only covered the front yardthe back strip was missed, and the alley was cut instead. I was charged extra for long grass, which may be fine, but the back was never done. I messaged on May 30 and June 1 asking to speak to someone and cancel further service. Despite this, they mowed again on June 1after I had moved out. I had clearly stated not to do this, and it was during another persons occupancy. There is even a read receipt, but no ***ly. The original booking noted this was only for moving the *** confirmed this.There was also a promo to save $20 for a review, making the cut what should have been around $37. Instead, I was charged over $84 for only the front and the alley I did not request. The June 1 service was not scheduled, not authorized, and should not have happened. I understand my delay in disputing the initial $84, so I am not asking for a refund on that. But I do dispute the $57.53 charge for June 1. This keeps trying to draft from my account despite multiple written requests not to proceed. I wont pay for a service I didnt authorize or receive at a home I no longer live in. This is unacceptable.

  

  Business Response

  Date: 06/10/2025

  Hello *******,

  We was able to credit your account and issue a refund for the previous mowing service. Please let me know if there are any other issues I can assist with. If not, please update this complaint as resolved.

   

  Thank you,

  *****

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ******
  
   
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just need to say I'm very upset about the horrible lawn service and customer service I was given. I was threatened to keep the service when I called to cancel. My service was cancelled 4 times

  

  Business Response

  Date: 06/16/2025

  Hi *****, 

  Thank you for your review. We have been trying to reach out and possibly resolve this matter with you. I have been trying to reach out to you via email and so we ca discuss the resolution possible. 

  Thank you. 

  Warm regards, Cess

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In todays volatile and competitive housing market, timing and curb appeal are everything. Homes often receive multiple offers within days of listing, and even small presentation issues can have a significant impact on buyer interest and final sale price. I made a strategic decision to list my home during a peak window of opportunityone I had spent weeks preparing for.Part of that preparation included scheduling lawn service through Lawn Love, a platform I had used reliably for over a year. I submitted the request two full weeks in advance, explaining that the condition of the lawn was crucial for showings and would directly affect the sale of the home. I followed up constantly via the app and through customer support. Despite this, ******************** failed to assign a dependable provider or deliver service before the property went live. I received multiple vague updateswaiting to hear from the contractor, trying to confirm availabilitybut no action. The home was ultimately shown with an overgrown, unserviced lawn. My agent had anticipated multiple offers based on the strength of the listing and the market. I received only one. Thats a measurable financial loss I attribute directly to Lawn Loves inaction.Though this particular job had not yet been paid for, I had a longstanding relationship with Lawn Love, including a clear payment history and proven understanding of each partys responsibilities. There was a reasonable expectationan implied contractthat once a service was requested, especially under urgent and well-communicated circumstances, Lawn Love would either fulfill it or immediately notify me that they could not. They did neither. The damage was already done.Lawn Loves failure to act responsibly, communicate clearly, or prioritize a known time-sensitive request caused material harm to a major financial transaction. I no longer trust this platform and feel others should be aware of the risks associated with this platform.

  

  Business Response

  Date: 06/27/2025

  Hi Matthew,

  I wanted to follow up after speaking with LawnLove and again sincerely apologize for any inconvenience this situation may have caused. I understand how important it is to have your property in top condition, especially with it being on the market.

  That said, I was able to secure a $100 credit to your LawnLove account, which you can apply to future services. I’ve also confirmed that the professional assigned to your property will be there as scheduled.

  Additionally, I’ve verified that your upcoming mow is set for Thursday, June 12 to Friday, June 13.

  Please feel free to reach out if you have any questions or need further assistance—I'm here to help.

  Best regards,
  Cess

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lawn professional hired by Lawn Love didn't complete the job, charged extra and damaged my gutter. We were out of town when it occurred so couldn't report any issues right away. However, the photos clearly show the difference between the recently mowed portion of the lawn and the rest of the lawn that wasn't trimmed/edged as promised.

  

  Business Response

  Date: 06/02/2025

  Hello ***,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  Upon thorough examination, we've verified that our Incident Resolution Specialist, ****, has already been in touch with you regarding your concerns. He has informed us that he added a $100.00 credit to your account to reimburse you for damage that may have occurred.
  
  We'd greatly appreciate it if you could let us know whether our team's assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
  
  Looking forward to your response.
  
  Best regards,
  Lawn Love