We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loan Servicing

Vervent Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Vervent Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vervent Inc has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 366 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied and was approved for a ********** card and was told my card would be mailed. I never received it. A couple of months went by until I realized it never arrived. I called customer service and was told another card would be sent that day. I was NOT told that I owed any money to the company.Three more weeks or so passed and I never received that card either. I call customer service again and was told that I owed well over $100 and if I don't pay it, a card can't be shipped.I don't know why I would ever pay a company that lies about sending a credit card and then uses the annual fee to hold a credit card from me, but I said I would not pay until I received a card. This sounds like an absolute scam and illegal.As of now they have reported THREE late payments that have dinged my credit considerably. This scam needs to be shut down!

      Business Response

      Date: 09/01/2022

      Dear ******************************* has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Total Visa

      Customer Answer

      Date: 09/02/2022

      saying an investigation has been launched and that the results were mailed doesnt help me at all, considering the fact that this company still has NOT sent me a credit card and yet still insists I pay them over $100. At this point I do NOT want ANYTHING To do with total **** and I already have proof that  they have operated illegally during this process. I want this erroneous information removed from my credit report and if that doesnt happen, I will be taking legal action and reporting this company for fraud.

      Business Response

      Date: 09/02/2022

      Dear ******************,

       

      The letter sent to you will provide detailed information about the resolution found in your favor.  Please allow time to receive this letter and review. 

    • Initial Complaint

      Date:08/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid the company several payments to a card that doesn't work.

      Business Response

      Date: 09/01/2022

      Dear Sir/*****:


      Total Visa has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Total Visa

    • Initial Complaint

      Date:08/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revvi charged my checking account ****** for balance payment it proceed and cleared in my chase account. When i called Revvi asking where the credit was to the account they said they didnt receive the money due to insufficient funds and that it was returned to chase on August 24 which it did not. Revvi has locked me out of my app so I cannot see any transactions and refuse to unlock it. I have reported this to my bank as well as the BBB.

      Business Response

      Date: 09/01/2022

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi 

    • Initial Complaint

      Date:08/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company total **** / the **** of Missouri let two accounts get opened in my name without my knowledge and when i filed a dispute, sent police report, ftc report they are still saying im responsible for any balanced owed but that they have permanently closed account due to fraud (contradicting). they also state that payment were made to this account to open them and i had also explained 3 **** accounts were opened under my name in same time frame and they were all found to be identity theft after the investigation's were cxomplete account numbers XXXX - XXXX - XXXX - **** XXXX - XXXX -XXXX - **** .

      Business Response

      Date: 09/01/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have told and refused a lot of credit card offers from the total credit company and they keep harassing me with letters. I need them to stop doing this or I have to take legal action against them. There is a copy of one of the letters here.

      Business Response

      Date: 09/01/2022

      Our response was filed 8/4/2022. 

       

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card number was stolen and used to mkae two unautthorized charges on my card. I have sent the paper to get these charges removed on July 10, 2022. Till this date the charges have not been removed and I have called numorous times to get them to removed these charges. I was told that hey would be removed every week and still nothing has been removed. I want these removed or I will be seeking legal against this company.

      Business Response

      Date: 09/01/2022

      Dear Sir/Madam:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Total ****

      Customer Answer

      Date: 09/01/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.

      Business Response

      Date: 09/01/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***************************** ****************************************************************** Account ID ********* I am filing Complaint against Revvi credit card company ************************************************************************* Over four months ago they issued me a credit card it was stolen and a fraudulent charge was done for $198.95! I filed a dispute three times they're denying my dispute and not honoring the fraudulent charge. Now they have build me $150 in fees on a charge I never did. And ruining my credit this charge needs to be removed from this credit card and this account is closed and I want this removed from my credit report and I want it removed from this credit account ACCT. ID *********

      Business Response

      Date: 08/26/2022

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for credit card paid a fee of 89 dollars. Then paid 75 dollars for annual fee from credit line of 300 dollars. Activated card on 8/10/22. They said card was activated but it can't be used so I called customer service to see what was going on and they tell me I don't have an account with them but can't cancel card cause they say the name on my card is not my legal name.On my card it has my legal name ad *********************** and to get to a customer assistance I have to put in last 4 of social security number and my card number. Then when you get some one on phone they tell you sorry you have no account and hang up on you

      Business Response

      Date: 08/26/2022

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi

    • Initial Complaint

      Date:08/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found in the end of Nov beginning of Dec of 2021 that there were fraudulent charges on my credit card. I called over 20 times and wrote 3 letters disputing the charges. From Dec-Feb every time I called they told me to call back in 3-5 days because my account was not on file. Within that time I also wrote 2 dispute letters. When I finally got a hold of someone in March they said my account was closed and went to collections. I said how is that possible when I have been disputing and calling for the past 4 months and can never get anyone on the phone. He said something doesn't sound right. I will have my manager call. No one ever called. I finally get ahold of someone again in June and he told me to write another letter. I did and still no response. I finally called again today and was told I can't speak to anyone because my account is closed. Now my credit is shot and they will never help me. I was charged by the same company 3 different times a month but they were charging like they were 3 companies and this credit card company doesn't think thats weird. Please contact me a soon as possible. Thank you

      Business Response

      Date: 08/19/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

      Customer Answer

      Date: 08/22/2022

      I honestly think after trying to contact this company and already written 3 letters to them. I dont think a letter from them is sufficient enough. I should be receiving a phone call from a supervisor since 98 percent of the time I called they would not let me talk to any supervisors. My credit score is down 80 points and havent been able to refinance my car or build my credit up anymore because I get denied credit cards again. They were very unprofessional and unless the letter  says they fixed everything I feel as though the letter is pointless. I will wait for the letter to see what they say

    Vervent Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.