Reviews

Review Details

• Review fromZach V

  Date: 04/09/2025

  1 star

  Zach V

  Date: 04/09/2025

  I have been paying hcp for 6 months and have a issue with my account where it is unusable, I have been trying to get the issue resolved the entire time with extremely poor communication and continuous disregard from all departments. They are still currently charging me and continually not returning calls and messages. I have over 50 calls logged and 20hours with different departments on phone with still no actual help, this business is a scam and does not care about the end product only profits.

  Housecall Pro

  Date: 05/20/2025

  Hi ****, Thank you for your feedback. Sorry to hear about your issues. I can see that you have reached out to us. I do see your request for a refund, and you spoke to the team that handles this and all has been advised. I am sorry that your experience with us was not up to your standards. I will be reaching out to see how can I be of assistance of why your account is unusable for you. I hope to connect with you soon. Have a great day!

• Review fromTeresa B

  Date: 04/06/2025

  1 star

  Teresa B

  Date: 04/06/2025

  I tried this company the initial free trial and was constantly called so I did the one month and was told I would be refunded if I was not for me. I cancelled before the 30 days was up and did not use it in that 30 days. Never was refunded and they co time to try to take out monthly payments. This is ridiculous and I would not recommend this company. Ive tried calling multiple times but never can get a live person. Its always through email and they send a cancellation then continue to try to take out payment.

  Housecall Pro

  Date: 05/02/2025

  Hi ******, I am sorry to hear about your experience. I was taking a look at this, I want to reach out to you next week. I would like to confirm a few details with you and see how I can assist here. I do see that we were able to speak to someone over the phone, and your cancellation was fully processed. Have a great weekend, I hope to connect with you soon.

• Review fromTrenton H

  Date: 04/03/2025

  1 star

  Trenton H

  Date: 04/03/2025

  I would leave Zero stars if I could, I have given them two chances but they always have an issue with my bank which I have never had an issue using plaid as a payout system, but for some reason it doesn't work through their system. The second time around was the same reason, so I have been paying for a service that I can't even use. Which I think is absolutely unfair, Its too difficult to even try to make work. I absolutely need to have payouts in order to keep the business going. every time I ask for a refund because they did not hold up their end of the bargain. They all the sudden do not have time for you and will keep charging you even you have deactivated the account which I did a month ago, and they are still charging me because my Cancellation is still PENDING. They are stealing from me. DO NOT USE.

  Housecall Pro

  Date: 05/02/2025

  Hello *******! Sorry to hear about this issue you had with payments. At times, transactions are reviewed by our merchant service, ******. Based on their investigations they sometimes do deny payments and other times require more info before being able to approve. Housecall Pro does not have access to the investigation that ****** makes, but we do have to honor their decision. All of this is advised by our payment and Financial Technology team whenever situations like this occur. This process is not specific to ******, many other merchant services follow a similar process. I do see that you were in contact with our team, I can confirm that your account has been cancelled. If you still have questions, feel free to reach out to me at *************************************** Hope to hear from you soon and have a great day!

• Review fromCapitol C

  Date: 03/25/2025

  5 stars
  We have been with *** for about 3 years. We came over from another web-based platform. I have worked with various companies to transfer systems and data in my career. Data integrations are almost NEVER seamless. However, ***'s team worked really hard to get us the best possible transfer options to get us up and running. I did need to clean up data for some time after but it was expected and honestly, overdue. Over time, I have made recommendations to ***'s team and many have been integrated. Their ****** Mapping integration (not perfect but super helpful in planning our service routes! You're welcome! LOL) HCP listens! No system is perfect but HCP tries really hard to listen and work with us - they offer substitutes or solutions. Over time, more features that were once add-on services, were included as part of our regular service, as HCP grows, so does their baseline of service offerings. We are a small company - $1Mish revenue, a team of 10, including office and field staff. We have opted in to their card processing - super easy to track invoices & funds. We now run our payroll through them and it is a quick and easy process each payroll. The stats/reporting could use some fleshing out. When we have an open issue or ticket, someone always follows up - even if its a week later. We honestly don't take full advantage of ***'s offerings since some don't apply to our company. We have a lot of clients with multiple properties and contacts. Overall, we are happy HCP clients and our customers are happy with our estimating, invoicing and process - we like easy!

• Review fromChelsea K

  Date: 03/17/2025

  1 star
  Housecall pro is awful. We cancelled our account last year and they are still charging us! Their customer support doesn't have a direct line to billing who is the only one who can refund us for the money they took! They owe us over $***. **** refuses to call us back and we are calling their support at least two- three times a week.

• Review fromAdrian A

  Date: 02/21/2025

  5 stars

  Adrian A

  Date: 02/21/2025

  Housecall Pro is truly an amazing application for contractors, businesses, and independent professionals looking to streamline their estimates and even scale their companies! It offers so many fantastic features that make daily operations smoother, and we have personally enjoyed using it as basic users for a long timesince almost 2018!That being said, theres one feature that could make Housecall Pro even more powerful and efficient: a more streamlined way to apply fees to services. Currently, adding fees requires manual entry for each one, which can be quite time-consuming, especially when working on detailed estimates.For businesses like ours, transparency in pricing is key! We often need to include various types of service and material fees, such as installation percentages, delivery costs, material supplies, building and construction permits, payment delays, and many more. The ideal solution would be a feature that allows users to name and have predetermined fees (e.g., Supplies), assign a percentage or fixed dollar amount, and apply it effortlessly across different services and materials, even the same structure could apply for discounts.If Housecall Pro introduced this improvement, it would make the quoting process even more seamless, saving time and ensuring pricing clarity for both businesses and customers. We truly appreciate all the great tools already available and would love to see this addition in the future!It would be a perfect world.I appreciate Mr. ****** aid on information and clarifications regarding HCP features.****** *. Manager, *************

  Housecall Pro

  Date: 05/06/2025

  Hello ******, Thanks for the review! Happy to see you are enjoying it and its helping your business operate smoother! I will pass this along to our product team, this is a great idea! Check our here [**********************************************************] this is where you can see what we are working on! We are happy to hear about your experience with ******! If you have any other feedback, feel free to reach out to *************************************** Have a great day!

• Review fromsamantha s

  Date: 12/29/2024

  1 star

  samantha s

  Date: 12/29/2024

  Horrible. Hired a company from them and they did not do the work they were hired to do yet wanted to get paid in full, never communicated with me, showed up 7 hours LATE, the fake reviews on the company were generated by Housecall Pro!! Warning avoid any and all vendors from this website

  Housecall Pro

  Date: 01/07/2025

  Hi ********, So sorry about the issue you here. Looks like you might have meant to leave this for the company that performed the work. We are Housecall Pro, the software the pro uses for their business operations! We have several different businesses that use our platform for everyday business need, we are no a search engine for people looking for services. The reviews left by customers of that business, we have no control over. I would suggest looking them up by their company name on ****** or the review request if they sent it via email or text. Do you have the company name so we can reach out to them as well? Thanks again for the review, and we do apology again for the issue here.

  Housecall Pro

  Date: 01/07/2025

  Hi ********, So sorry about the issue you here. Looks like you might have meant to leave this for the company that performed the work. We are Housecall Pro, the software the pro uses for their business operations! We have several different businesses that use our platform for everyday business need, we are no a search engine for people looking for services. The reviews left by customers of that business, we have no control over. I would suggest looking them up by their company name on ****** or the review request if they sent it via email or text. Do you have the company name so we can reach out to them as well? Thanks again for the review, and we do apologize again for the issue here.

• Review fromPaul K

  Date: 12/05/2024

  1 star

  Paul K

  Date: 12/05/2024

  Will not quit calling me from different numbers despite politely asking them to add me to their do not call list.

  Housecall Pro

  Date: 12/20/2024

  Hello ****, Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business. Relentless innovation is a core value of our company, so we are evolving and changing and adding new, better features frequently. If you could email me at ************************************** with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!

• Review fromJessica A

  Date: 12/02/2024

  1 star
  The company doesnt allow you to speak with a person live to handle billing disputes. They refuse to make any changes to your plan after you realize that theyve even been charging you for things that youre not using when it appears that things have been deleted. They refer you to a chat team that youre at their mercy and if you dont respond within a certain time they close out the case. Issues with users and payroll where we arent using has resulted a lot of free money to them and lost money for a small business

• Review fromBrandon O

  Date: 11/25/2024

  1 star

  Brandon O

  Date: 11/25/2024

  I signed up for a free trial from a persistant sales rep ***** ***** (which i never used) and realized after about 12 months I was being charged a $170 every month!They never refunded me for those months and when I called in may to cancel I just found out they never canceled me so I was charged another 6 months!!Hannah called and told me I'd be in line for a "nice pay day" after they refunded the 6 months over 1k they blatantly stole from me due to human error. There was a human error when I initially signed up for the free trial with not letting me know I'd be changed. Where is my refund there?! It was pretty obvious I never used their app. I'll never use this service and recommend anyone else to do the same

  Housecall Pro

  Date: 12/02/2024

  Hi *******, Sorry about the issue here. I was able to do a little digging, I see that your account is cancelled. I also see that when speaking to ****** there were 5 refunds that were provided back to you. When speaking to ******, it sounds like she provided you with the explanation of November's. We do sincerely apologize for all of this. If you still have questions, feel free to reach out to me at *************************************** Have a great day!