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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a charge for $19.99 on my credit card with no information from NeoBod company. I didnt know what the charge was and never heard of this company. Called the merchant and had account closed and got a refund.

  • Initial Complaint

    Date:10/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $19.97 on my Direct Express card w/o consent. I reported it to **************, and a new card is being sent (new account). ************** told me the business name is 'New Phoenix Brands LLC'. *******************************************************************************I have no idea about this company, I never authorized this charge, and I wish for a refund.

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged ***** for a subscription I know nothing about.

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting charged ***** for past 5 months from a company called *********** Neo Bod i have no idea what this company is and i never signed up for this! Its some fraud going on i will be changing my debit card and my bank will be stopping all charges.Any one else have this issue?Pay attention to your bank statements.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is engaging in theft by means of fraudulent charges to otherwise unsuspecting consumers. My grandmother noticed an odd email from FlexFactor, an online transaction provider, depicting a $20 dollar charge on her card that she had not authorized nor had knowledge of.The service issuing the charge was listed as px-neo-orders.com and when visiting said link, showcases the NeoBod website. While I am unsure of whether this is the official website, I must conclude that it is and file this complaint for the safety of other consumers. The fraudulent transaction was refunded by the transaction provider, and if it occurs again; as the current investigation notes complaints of it being monthly subscription fraud, I may have to look into legal action. Preferably federal court as this is consumer fraud from a supposed registered business entity.If the transaction was handled by FlexFactor, refund it as unauthorized/fraudulent transaction. Stay safe.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20, 2024, I noticed a charge on my bank account for $19.99. It was charged from my debit card. I have never heard of this company. Nor have I knowingly subscribed to this company. I am seeking to get the subscription cancelled and the money they took, put back in my account.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My banking account was charged ***** by Neobod, I have never heard of this company and never ordered anything from them. I just want my money back.

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was charged ***** on my debit card i have never even looked up your company let alone subscriped to anything

  • Initial Complaint

    Date:07/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged a monthly subscription fee without my consent... my wife and I share an account and I presumed my wife was using that account to pay for a product/service from that company. That is not the case and we have been charged $19.90/month since July of 2022. I am now suspending any payments from that account to ******************.

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed up for the free trial of NEO BOD and have been tying to get ahold of someone at NEO BOD repeatedly to stop monthly charges and cancel the service. I download the app and it want a sign up code which i do not have and never received so I cannot log in to the app to contact anyone. The company changes billing name and phone numbers monthly on my CC billing.. I have left messages on 2 of 3 phone numbers listed as this is my only option to speak to someone. One of the 3 phone numbers doesn't even work. The two 'working' phone numbers message doesn't list a company name, states to dial 9 to speak to a representative. You dial 9 and it says that option didn't work. Then it goes to hold music. I stayed on hold for 45 minutes. The next time I called the 2nd number the same messages, but after I hit 9 and got the music, i hit 9 again and it asked for me to leave my information. I have not received a call back and I left the message a week ago. This company is a fraud. Even though I signed up initially, I cannot get the app to work without that sign in code nor can i get a person on the phone to help me. I've been getting charged $19.99/month and I want it to stop. Please help.

NeoBod is NOT a BBB Accredited Business.

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