Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Petco Animal Supplies Inc

  10850 Via Frontera San Diego, CA 92127-1705

• 

  Petco Animal Supplies Inc

  9125 Rehco Road San Diego, CA 92121-2270

• 

  Petco Animal Supplies Inc

  2510 Jamacha Rd El Cajon, CA 92019

• 

  Petco Animal Supplies Inc

  13375 Poway Rd Poway, CA 92064

• 

  Petco Animal Supplies Inc

  520 Hacienda Dr Vista, CA 92083

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I purchased 2 Clownfish from a *********************************** on March 1, 2025. When I got home the fish were in very bad ***** due to the small amount of water they were placed in. When I added them to my aquarium they both died. I am a very experienced in salt water and have had fish tanks for over 20 years. I throughly checked my water parameters and they were perfect levels. When I contacted customer service I was told there is a no guarantee for salt water fish and that I was out ******. I was never informed of this policy and I was never handed any printed information.

  Business Response

  Date: 03/26/2025

  Hi ******** *****,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We truly regret to hear about the unfortunate experience you had with your clownfish purchase. We understand how frustrating it can be when something like this occurs.
  
  Unfortunately, as stated in our store policy, we do not provide a guarantee for saltwater fish due to their unique and delicate requirements and we do apologize if this was not clearly communicated at the time of your purchase. Additionally, we do not have access to in-store transactions or the ability to issue refunds.
  
  As a gesture of our empathy and commitment to addressing your situation, we have sent a $50 e-gift card to your email address. This can be used both online and in-store with no expiration date. We hope this helps in some way to alleviate the stress of this experience.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - ***********************

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I took my dog ??to get a rabies vaccine and a microchip. After about 3:30, my dog ??started having serious allergic reactions. She became very swollen, had lumps on her body, and was all red. I tried for an hour to call Petco to get a Petco vet to come see my dog, and everyone said that Petco was closed (all of them). After an hour of trying to get my dog ??seen, she was getting worse. I asked the last attendant to ask Petco to take responsibility in some way because my dog ??needed urgent care. He told me that I should take her to an emergency room and then ask Petco for a refund (the number for the service is ********). So I ran to the emergency room and my dog ??was seen and medicated. I have the veterinary report that indicates an allergic reaction to the vaccine and the, so I would like my refund as soon as possible please. The agreement when I spoke to the attendant **** was that the entire amount I spent on the vet would be refunded. I have the protocol number for the call.

  Business Response

  Date: 03/18/2025

  Hi ******* ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We are so sorry to hear about the distressing situation you and your dog went through after the rabies vaccine and microchip procedure. We can only imagine how concerning it must have been to see your dog experiencing such a severe reaction, and we deeply regret the difficulty you faced trying to get assistance.
  

  We truly appreciate your patience and understanding during such a stressful time. We understand how urgent it was for your dog to receive care, and we sincerely apologize that our team was not able to provide the immediate support you needed.
  

  A copy of your request for a refund was shared with our ***** team to ensure that this will be addressed accordingly. We were advised that their team is actively working on the case and they will be reaching out to you to discuss this matter further.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog, ***** received full grooming services for the first time at Petco Ventura on Friday, March 7th 2025. The technicians name was ******. Within 48 hours, she began to show signs of infections on a paw between two toes. The veterinarian we paid $130 for anti bacterial treatment informed us it was likely due to being trimmed/groomed in that area with unclean tools. She had no other experiences between grooming and home when this issue started to present itself. We seek reimbursement for services rendered that caused this, as well as veterinary treatment at *************************.

  Business Response

  Date: 03/18/2025

  Hi ***** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issue your dog, ***** has experienced after her grooming session. We understand how concerning it must be to see her in discomfort, and we can only imagine the stress this has caused for both you and ***** Please know that we take your concerns seriously and are committed to resolving this matter.
  

  A copy of your complaint has been forwarded to the appropriate team to ensure it is addressed promptly. We have requested that they reach out to you directly to discuss the matter further.
  

  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health + Wellness CO

  
  

  Customer Answer

  Date: 03/18/2025

  the response did not address what I had requested as reparation for the incident. A vague response that someone will follow up with me does not ensure any accountability for the situation. I want the refund issued for services and veterinarian costs for treatment due to unhygienic conditions at your business.   

  Business Response

  Date: 03/19/2025

  Hi ***** ******,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********.  We are truly sorry about your ongoing disappointment on the issue.
  
  I apologize if the previous response did not fully address your request or concerns. I understand that you are seeking a refund for the services provided, as well as reimbursement for the veterinarian costs due to the unhygienic conditions at our business.
  

  Please be assured that we take this matter seriously and are committed to resolving it to your satisfaction. We have escalated the issue to the District Manager, who has made two attempts to contact you by leaving messages. Unfortunately, we have not yet received a response. We will keep the matter open for another 24 hours in case you wish to get in touch.
  
  Thank you again for contacting Petco.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At what point does it become a good idea to cancel a customer's appointment AT THE TIME A CUSTOMER SHOWS UP FOR AN APPOINTMENT? Exactly what problem does that solve for Petco? And yet that is exactly what happened on 14 March, at 11:30 at the Petco located at *************************************The stipulated reason is, "Gosh we sent you a voice mail (so Petco's voicemails are now more important than ... showing up to appointments?), and you didn't confirm ... so get the **** out?" Said voice mail also says, "If we don't hear back, we'll see you at the appointed time," and yet I was still thrown out on my ***. I was thrown out with two kids and a dog in tow, the later needing treatment he did not receive because Petco has decided that they want to dictate how I communicate and induce improvements to their satisfaction? They want to ensure that I understand who has the power but withholding services for random BS reasons? Why would anyone do this? I got to sit there with a one year old squirming in your arms while some crackpot lecturesd me, utterly devoid of what work, school, and schedules mean in a modern reality ... before throwing me out on my *** for good measure? And we are the customers that show up ON TIME and AS SCHEDULED! Instead of dropping bad clients, they actively punish good ones? This was the single dumbest business decision I have ever encountered. The pointless and deliberate aggrivation caused by this is off the charts stupid. Petco went out of its way to cancel an appointment WHEN WE SHOWED UP for a scheduled appointment and then fundamentally misrepresented the underlying facts of the issue for absolutely no reason.

  Business Response

  Date: 03/22/2025

  Hi **** Greek,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  I want to sincerely apologize for the negative experience you had at our Petco location on March 14, 2025. I understand how frustrating it must have been to arrive for your appointment only to be turned away,especially with the inconvenience of having your children and pet with you.This is certainly not the level of service we aim to provide, and I completely understand your frustration.

  Please know that we take your feedback seriously, and I have already forwarded your complaint to the store leadership at the ****** location for further review. We will ensure they look into what happened that may have contributed to this unfortunate situation. They may reach out to you to discuss this complaint further.

  We deeply regret the stress and frustration this caused, and we will take steps to ensure this does not happen again in the future.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

  Customer Answer

  Date: 03/26/2025

  THw hole point of making this complaint was that the Dedham location enacted this highly abusive policy of sending people away for showing up on time because ... they enjoy abusing families? Predictably, the localation has not bothered to respond in any fashion whatsoever. They believe that kicking customers out for ... not making their reminders the singularly most important thing in their lives EVEN WHEN THEY ARE HOSPITALIZED ... was the right thing to do. *** entire purpose of reporting this to copororate was to make them away of what happened and the serious management issues at this location. NOTHING.  You get why this policy was generated and promulgated? You undersatnd what it takes to juggle kids, work, school, etc. (with a hospitalization in for added complexity), show up at an appointment and then be turned around because some vain moron thinks the real problem is that you didn;'t respect his authority enough?  Do you think this kind of toxic, wantonly abusive behavior, will stop if you allow the managers at this location to ignore it? To ignore the customers they deliberately mistreat? Do you thibk the toxic mindset that allowed managers at this location to think kicking people out for shopwing up on time will be fixed by allowing them to ignore ... exactly what they intended? 

  So now that we have absolute confirmation that the management team at this location is toxically abusive and indifferent to the effects of their own abuse? How exactly do we resolbve the issue? Do we start small claims to reciver damages? You tell me. 

  Business Response

  Date: 04/09/2025

  Hi **** Greek,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  A copy of your complaint was shared with the appropriate team to ensure that this will be addressed accordingly. We were advised that their team is already in contact with you,  and is working to address their concerns. To ensure a smoother and more direct communication, we will be directing all further communication regarding this matter through them until it is resolved.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  Customer Answer

  Date: 04/24/2025

  The team is not actually addressing the issue. They have absolutely nothing to say about an employee lying, throwing entire families out based on provable lies, and then deploying a bird of trolls on social media. When presented with evidence of this behavior happening to customers repeatedly, they have utterly refused to acknowledge any of it. 
  

  Their idea is to offer a partial repayment of damages but only if I will retract the reviews that document this behavior as a warning to other customers (something I wish I had before relying on them). 
  

  They are not claiming that anything in the reviews are inaccurate, but have made several attempts to have ****** take them down by falsely reporting issues with the reviews.  ****** put them back up when presented with evidence of their employees behavior. 
  

  Bottom line is that they know they have an employee sending see you at your appointment messages, and then throwing people out when they arrive, lying about it, lying some more when caught lying, deploying abusive employees to attack anyone who reports it and they are primarily concerned with ensuring that their employees can continue to treat people this way. 
  

  I disagree.  Strongly. 
  

  The issue is under legal review to determine whether and to what extent small claims is appropriate. 
  

  People have a right to know that petco is engaging in this behavior. Especially as getting thrown out in showing up seems to be the actual service they are offering. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in Petco Pet Pals Rewards since May of 2020. I apparently was rolled over to a new program in 2023 and was never notified or approved of this change. I am attempting to cancel my account and they make it nearly impossible to do so. I have been on the phone now for over 20 minutes after online chatting could not help. They are telling me they cannot find the account even though I gave them the account number ID, my phone number, my pets names, charge dates, which store charged me. They are telling me they cannot find my account. It is actually ridiculous.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close/delete my account with ******************** several times without success. I have emailed and called petco with this request several times and they simply lie about sending links to fill out a form and sending me different email addresses. There is no link or option on their website to delete/close an account.

  Business Response

  Date: 03/16/2025

  Hi ****** ***********,
  
  This communication is in response to your Better Business Bureau case # ********.
  

  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced while trying to close or delete your account. We take your privacy and concerns seriously, and were here to assist you. We have ensured you will no longer receive future emails from Petco.
  
  If you would like all of your data and accounts deleted, please fill out our form at ********************************************************************************************************************.
  
  Thank you for your patience and understanding.
  
  Sincerely,                                                             
  Petco - The Health +Wellness CO
  

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been targeted as a person who shops in these stores. I called the customer service line regarding their shop lifting policies and I was lied to. I used the Vital wellness to get my cat shots. I was asked to pay upfront then escorted back then escorted out. All other times when Ive gone into the store employees are watching me. I went today and was in there for 10 minutes and 3 employees checked on me 6 times. **************** said it was not a policy to watch shoppers but according to various online posts its seems to be part of their business model in other locations too. No cameras, no trackers or detection on products, very few locked items.Why create an uncomfortable environment where there is a power struggle between employees and customers?Please tell me why I am followed in this store for over 1 year.

  Business Response

  Date: 03/18/2025

  Hi ******** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  A copy of your complaint has been shared with our store leadership to ensure it is addressed appropriately. The general manager informed us that she left two voicemails but has not received a return call. While she is more than willing to investigate this matter further, she was unable to find any relevant information based on the details you provided. There is no customer transaction linked to the name and phone number you gave, and the phone number is listed under 'Mae ************ the last recorded use on 11-20-24. To facilitate smoother and more direct communication, we will be routing all further correspondence regarding this issue through our manager until it is resolved. Please check your voicemails and return their calls at your earliest convenience.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to not use a blow dryer, I called to check on the status and they said they took so long because my pup didn't like the blow dryer. Obviously terrible job on the trim between missed spots and shaving her bald in some. Pictures attached. Her leg has been slightly limping ever since. They didn't brush her teeth which was in the package. Just the tip of the iceberg. Ashamed I brought her here.

  Business Response

  Date: 03/15/2025

  Hi *** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Im truly sorry to hear about your disappointing experience and I want to sincerely apologize for the concerns you've raised regarding your pups grooming session. This is not the standard of service we aim to provide, and I completely understand your frustration.
  
  I want to assure you that we have forwarded your feedback to the appropriate team for further review.Additionally, we have requested that someone from our team reach out to you directly to address the issues you mentioned, including the trim, the blow dryer situation, the missed brushing, and the limp your pup is experiencing.
  
  We truly value your feedback and are committed to resolving this situation for you.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  Customer Answer

  Date: 03/15/2025

  Ok

  Business Response

  Date: 03/16/2025

  Hi ***,
  
  Thank you for your patience as we work to resolve this issue.
  
  Again, we apologize for the inconvenience.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  Customer Answer

  Date: 04/24/2025

  I'm still waiting to hear back from the district manager April via email. Nothing has been resolved

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3.10.25 Cost of Transaction: $156.82 Service Type: Bathe and Essentials Package for 2 dogs Complaint: We paid for a bath and nail grinding/cutting for our dogs. It was not until after payment was made that we learned that one dog did not have his nails cut due to lack of cooperation. This was the 2nd time that this happened and we were forced to pay for it. We should not be paying for a service that we did not receive. In addition, we provided a tip of $24 for the groomer and would like to rescind that as well. In addition, they did not bathe the dogs thoroughly as they still smell on their heads. This is not acceptable as well. I also see no evidence that paw balm was placed on the dogs paws. Request: We are seeking a full refund.

  Business Response

  Date: 03/19/2025

  Hi ********* ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We sincerely apologize for the issues you encountered during your recent visit and appreciate the opportunity to address them.
  

  We sincerely understand your frustration regarding the incomplete nail service. According to the grooming salon leader,you were referred out due to your dogs aggression and extreme fighting during the session. While all other services were successfully completed, the nail trim could not be finished as it was deemed unsafe to continue. During your last visit, you were informed that all but two nails had been trimmed but moving forward, they may not be able to complete the nail trim service due the pet fighting.
  

  While we understand your request for a refund, we are unable to issue one as the services were provided as scheduled, and the issues encountered were related to the safety of the pet.
  
  We truly regret that this did not meet your expectations and appreciate your understanding of the situation.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  
  

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start??? One day, I earned a free grooming (you have to get your pet groomed so many times and then you earn a free grooming). I took my dog for his appointment and after waiting at the desk for about 10 minutes, a lady comes out and gets my dogs name then says she has to go check with the groomer. Im likeokI dont know whats going on but ok. She comes back with the groomer and the groomer says you are late but ill go ahead and groom him but next time you need to let somebody know youre going to be late. I said, normally Im on time, I had my appointment time mixed up so tbh, I thought I was early but I apologized thinking that would be the end of it but she kept repeating me needing to let someone know that Im going to be late to the point where she seemed a little aggressive with me. So I asked for a manager. The manager came over and I was like hey, my dog has been coming here for 4 years and Ive never had an issue but today the groomer seems to be in a bad mood and I dont want her being aggressive with my dog like she is being with me. He assured me my dog will be fine so I left. I came back to pick him up and she was trying to charge me for the free groom. I explained that I never pay for his free groom or else it wouldnt be free and thats what I was redeeming today. She said dont worry about it so I left. I tried to book his next grooming and kept getting an error message. She blocked me. Not only did she block me from that location, I cant book at any Petco and corporate wont fix the issue and neither will the store. How can an employee be the aggressor and I get the punishment and shes not even a manager!!!!! So they just let the employees make management decisions. If there was something I didnt understand about the grooming fee, she should have called a manager over to explain why I was being charged but instead she didnt even have the respect to tell me in person that she was going to block me. I had to find out months later!

  Business Response

  Date: 03/12/2025

  Hi Shemiecah *********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
   Thank you for sharing your experience, and Im truly sorry for the frustration and misunderstanding youve encountered. I can see how this situation has been extremely upsetting for you, and I appreciate your patience as we work to address your concerns.
  
  We have forwarded this matter to the store leadership for their feedback. After their careful consideration and review of the previous appointment, we regret to inform you that the salon will no longer be able to provide grooming services for your pet. The groomer has expressed that they are not comfortable grooming your pet due to the concerns that arose during that time.
  

  We understand this may be disappointing, and we truly appreciate the time you've spent with us. We wish you and your pet all the best moving forward.

  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

  Customer Answer

  Date: 03/12/2025

  I think this gives the employee the ability to make leadership decisions. I would never EVER have her groom my pet again but that does not mean that I should have to go to a whole new company for service. I am a paying customer and this company is showing me that they dont care about the customers and really have put zero effort into resolving this matter. They are just going along with whatever the employee says because its easier and they just want to be done with the situation. Im completely disgusted with the lack of professionalism and accountability from *** and the company! I will be taking this further! I will be contacting corporate until I get a response that I feel is fair!

  Business Response

  Date: 03/19/2025

  Hi Shemiecah *********,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********.  We are truly sorry about your ongoing disappointment on the issue.
  
  We have escalated the issue to the District Manager, who confirmed that they were able to discuss the situation with you. It was agreed to support your request by arranging for services at another location, and an appointment has been scheduled.Additionally, the block on the account has been removed.
  
  Thank you again for contacting Petco.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Shemiecah *********