Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Petco Animal Supplies Inc

  10850 Via Frontera San Diego, CA 92127-1705

• 

  Petco Animal Supplies Inc

  1215 Broadway #D Chula Vista, CA 91911

• 

  Petco Animal Supplies Inc

  9745 Mission Gorge Rd Santee, CA 92071

• 

  Petco Animal Supplies Inc

  8290 Mira Mesa Blvd San Diego, CA 92126

• 

  Petco Animal Supplies Inc

  1000 W Valley Pkwy Escondido, CA 92025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 10 1/2 year old puggle to get groomed at Petco in ************ on 2/15/25. I pay for the VIP service for which their policy makes me bring him as the first appointment of the day for whatever groomer is available. Working 12 1/2 hour shifts, my availability is limited and this policy prevents me from making appointments with specific groomers if they are not on the specific day I need. On this day, Kasenya was the groomer who was supposed to take care of my fur baby. He had NEVER seen this groomer before and is a monthly client for the last year and a half since moving into the area. He is well known at that groomer and sometimes even goes every 2 weeks for his nails to be trimmed/buffed. He is difficult with his nails and I frequently ask that TWO EXPERIENCED groomers be present to assist. Prior to making the appointment as well as arrival, this information is relayed directly to the groomer. He usually sees ********* or **** who do a wonderful job with him. After only 34 minutes, Kasenya called to let me know she was done. Upon pickup my dog was wet still and I noticed his nails were not done. When asked, she told me she couldnt get some. Then she told me she actually couldnt do them at all because he was aggressive. She suggested I bring him back another day. Since it was busy I called to bring him back to complete the service. After leaving two voicemails on two separate days, I finally spoke to someone on the third phone call. The girl told me he was BANNED from all Petco groomers nationwide. After escalating to ***** the manager she said she same thing as there was video of my aggressive dog. My dog is not aggressive and I have been trying to obtain this video footage myself for the last two weeks. I dont appreciate these allegations or their failure to provide the video asked of them. I think their response is absurd and withholding the footage makes me suspicious of this particular employee as perhaps she did something to trigger this.

  Business Response

  Date: 02/28/2025

  Hi ****** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  

  Thank you for your patience and for sharing your concerns with us. We sincerely apologize for the frustration and confusion surrounding your recent experience with our grooming service. We understand how important ************ is to you, and we appreciate the opportunity to clarify the situation.
  

  We have escalated this to our store leadership, and we received clarification from the General Manager regarding the appointment. They informed us that Rascal was referred out because there were multiple attempts to bite the groomers, which made it unsafe to continue without using a muzzle. Additionally, she mentioned that Rascals prior injuries to his back and legs were also a factor in the decision, as grooming could have caused further discomfort or harm. At no time was it suggested that Rascal was vicious, and the safety of your pet and our groomers is always our top priority.
  

  While we understand this situation is upsetting, the General Manager did offer a refund for the service, but we understand you opted to contact your credit card company. Please know that your feedback has been taken seriously, and we are always here to help in any way we can.

  Were truly sorry for any inconvenience this may have caused and appreciate your understanding.

  
  Sincerely,
  Petco - The Health +Wellness CO
  

  
  

  Customer Answer

  Date: 03/07/2025

  Again, when I picked my dog up at grooming there was no mention of the service not being completed until I questioned the groomer about his nails. She then LIED to me and told me she could only do some. When I told her it looked like NO NAILS were cut, she then told me she was unable to complete the service. My dog has gotten groomed there for over a year and a half now. I inform the grooming department that his injuries were 3+ years ago and fully scarred over. I just ask they are careful because like any aging animal they have arthritis. He is about to be 11 years old. No other groomer has ever lied to me about completing a service or given me such issues like this particular groomer has.I want my money refunded and I told the manager ****** I would call my card company because if I went down there I was going to explode. My dog goes MONTHLY to their vet as well for **** gland expressions so he is very well taken care of and does not have an issue with his temperament ( feel free to contact the vet department to verify this information and validity). The manager called him vicious and aggressive and stated she had a video to prove it for which she told me to contact the Petco law department in order to obtain. I have and have not heard anything back. She did in fact say these words to me and for that reason I want this video because to illicit that response, theres a good chance that groomer hurt my dog. I do not appreciate Petco calling my dog such names and I do not appreciate their recommendation for medication. Again, my dog goes to their vet monthly and he is very well known there for almost two year now. He is not vicious, he is not aggressive and he does not need medication when he is a geriatric chill 32lb puggle. Their groomer was not only unprofessional to lie to me about the service, but perhaps she is not equips to handle grooming at all. If she cant handle a calm 32lb puggle, I am not sure how she completes any other service. I want my money refunded and I want the video. My situation is not resolved, but believe me when I say I would never return to them again for grooming after this experience. Ive found a fabulous groomer who cut his nails for me 2 days later without issue and while I HELD HIM. If he allows that, then that groomer did something wrong. What is the next step to obtaining such video besides seeking legal consult from an attorney?
  
  Thanks,
  

  
  

  ******

  Business Response

  Date: 03/11/2025

  Hi ****** ********,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ******** ********.  We are truly sorry about your ongoing disappointment on the issue.
  
  We have forwarded your concerns to our District Manager for further review. She mentioned that,unfortunately, a dogs behavior at the groomers can sometimes change over time.
  
  We understand how frustrating this can be, and as an alternative, they would like to offer a free nail trim at ***************** performed by a veterinarian, if you would be willing to accept this option.

  We truly appreciate your understanding of the safety measures we must follow, and if you have any further questions or would like to take advantage of this offer, please dont hesitate to reach out by sending us an email with your response and refer to Case ID ********.

  Thank you again for contacting Petco.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys sent me a $20 off $50 code that doesn't work PETCO-WB2050-NMGY6G3 Says invalid when I try, your employee on chat applied $20 rewards then it disappeared when I tried using it to place an oder, and you guys charged my ****** for full price when I didn't even complete the order.

  Business Response

  Date: 02/28/2025

  Hi **** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for bringing this to our attention.We sincerely apologize for the inconvenience youve experienced with the promotion and the charges on your ****** account.
  To resolve the issue, weve sent you a $20 eGift Card (EGC) via email as a replacement for the promotion not working. You should receive it shortly.
  Regarding the ****** charge, since your order was not completed, any charges will automatically fall off within 2-3 business days. You should not see any further action required on your end.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  Customer Answer

  Date: 03/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 50 bags of ****** and chewy dog food. I own an animal sanctuary so I had my crew go to the local store which was a couple hours away. They bought 50 bags. And when they arrived back and we went to unpack them they were covered in mice f**** and urine. They smelled awful. I contacted petco, and I was promised an e gift card of the whole amount back I gave them the photo of the receipt we scanned for our system records. The store wanted nothing to do with us and was very rude. I expect customer service to do something as this was all the way back in December on the 17th and then was promised a e gift card on January 12th. I provided the receipt and have not heard anything back. Ive contacted customer support 3 times and they just keep escalating it and promising that the backend team will reply to me in ***** hours which has not happened. Im simply asking for my money back. As this is not acceptable for you guys to make a promise and not honor it especially when I provided the receipt.

  Business Response

  Date: 02/27/2025

  Hi ***** ******,
  

  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for your patience as we reviewed your recent refund request. We have forwarded your receipt to our Sales Audit team for validation, and after a thorough review of the *** 884's transactions for the day, along with the end-of-day report and deposit information, it appears there are some discrepancies.
  
  Based on our investigation, we found that the receipt does not align with the actual transactions for that day. Specifically, there were no recorded purchases for the item with SKU number ******* (the blend of beef liver). Additionally, the receipt indicates a transaction at register #1 at 11:48 AM EST, but no transactions were made at that time. Finally,the end-of-day report shows a deposit of under $1,000 for the day, whereas a valid transaction for this amount would have resulted in a deposit of over $5,000.
  

  As a result of these findings, we are unable to process an eGC or a refund for your purchase.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Saturday we found a cat on the street which was cold, wet and pretty neglected. Since we have a cat with the vital care program with Petco I figured they would be somehow helpful with the new cat, I wasnt present at the appointment because I had to work but they ended up charging my husband close to $70 plus they used up my $15 rewards I had saved for KitKat. My husband got upset paid and left because of the lack of compassion of the people working at the clinic. I had a coupon for a free visit but since they ****** off my husband with a $700 plan he said thats way out of our budget. Im sure it was a plan based on the months coming up. There was no compassion for kitty, they could have helped her out with a dewormer or something but instead they didnt wanna be bother. I went to get kittys paperwork from the app and to my surprise it said my pet had passed. I was lucky enough to find a great vet who cares more about the animals than money. So Im requesting a full refund since I have to pay the new vet whos willing to start my cat with a dewormer and other medications. I will be canceling KitKats vital care because Im super disappointed

  Business Response

  Date: 03/05/2025

  Hi ***** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out to us and sharing your concerns. Im truly sorry to hear about your negative experience at the ************** and the lack of compassion you felt during your visit. 
  
  Wed like to clarify that Vetco Clinics and Vetco Hospitals are separate types of facilities, and unfortunately, we are unable to match the pricing between ******* appears you may have received information regarding the specific dates for the clinics. As a gesture of our empathy and commitment to addressing your situation, we have sent a $15 e-gift card to your email address. We hope this helps in some way to alleviate the stress of this experience.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only did I witness the soon to be manager ***** not follow protocol and take an elderly dog that had heart problems in which resulted to the dog dying in our care, he then lied and told me directly he did it in order to save his ***.Both ***** and Max had very inappropriate conversation including conversation on how women belong in the kitchen and ***** mentioned that some forms of sexual assault is ok. They also do not follow the rules or protocol and I witnessed them breaking it multiple times. Im writing this now because I had called maybe 15 minutes ago to see if these two still worked there because if not I wanted to reapply. Not five minutes later ***** messaged me letting me know he was going to be manager and could do my interview. As a potential employee/ customer I find it absurd that a conversation I had with one of the managers was relayed to them when I specifically said I did not want to work with them, the fact that Im getting harassed once again is crazy. This store is highly unprofessional. ****** and I had a conversation where I told him of these things and he told the two of them which resulted in me being harassed and alienated at the end of my working there. I find it very unsettling that with these circumstances no action was taken and now a very unprofessional, person is going to be in charge of this salon. The only reason I didnt take legal action when I left is because the people who worked there at the time knew where I lived and I was afraid of being harassed. Not only that but I had money taken out of my paychecks for 6 months for insurance that I could not access. Once again I had told ****** and he did nothing about any of the issues I brought to him, he instead blamed me for the majority of the issues I had including the death of the dog being my fault which I knew nothing of the dogs health problems. This is just some of the things I experienced at that store and thought you guys might want to know.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/25 my dog had an appointment at this facility. His appointment was for a bath and grooming, including nail clipping, grinding and a bow/bandana. When I picked him up the clerk told me he was nervous. When I got home with my dog I was horrified to see how badly his nails were butchered. One was bleeding. My dog's claws were supposed to be trimmed and filed but they are a mess! They are jagged edged and hazardous. He also did not get a bow or banana. I called customer service and no one would help. This is unacceptable and inhumane.

  Business Response

  Date: 03/01/2025

  Hi **** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We sincerely apologize for the experience you had with your dogs grooming appointment. We understand your concerns regarding the nail trimming, as well as the missing bow/bandana, and were truly sorry for the distress this has caused.
  
  We have forwarded your complaint to the store, and they are aware of the situation. To resolve this issue, we kindly ask that you return to the store so they can address and fix the grooming concerns with your dogs nails. They will be able to ensure your pets nails are properly trimmed and safe.
  

  We apologize again for the inconvenience, and we appreciate your understanding as we work to make this right.
  

  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health + Wellness CO

  
  

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petco refused to release my dog, *******, to my son, ****** after his grooming appointment, even though they had no issue letting him drop ******* off. ***** has been bringing ******* to this Petco for training every week since December 2024, and they never once had a problem with him being under 18until now.When my wife and I called, we were told that California law prevented them from releasing ******* to *****. But when I showed up in person, the so-called manager, ********, admitted that it wasnt actually a lawit was just store policy.Why was this policy never enforced before? Why did they let ***** drop off ******* but suddenly refuse to release him? Why did they give us false information over the phone?This whole situation was unnecessary, stressful, and completely avoidable if they had just been upfront from the beginning. Im requesting a full refund for all training sessions paid to date because Petco has been inconsistent in enforcing their own policies. If they suddenly wont allow ***** to pick up *******, then they should never have allowed him to bring him in the first place.This needs to be addressed, and I expect a response.

  Business Response

  Date: 03/04/2025

  Hi ***** *******,
  
  This communication is in response to your Better Business Bureau case # ********.
  

  Thank you for your patience as we worked to resolve the situation. We sincerely apologize for the confusion and frustration this situation has caused. We have forwarded you complaint to the store leadership to address the concerns you raised regarding the grooming and training sessions for your dog, *******.
  

  The general manager clarified the miscommunication that occurred during your visit. It seems there was confusion regarding our policy, and I sincerely apologize for the frustration this caused. He also informed us that after discussing the matter further, they have resolved the issue, and ******* will be able to complete his final class as scheduled. As a gesture of goodwill for the inconvenience caused, we have also issued a $50 e-gift card that you can use instore or online.
  

  Thank you again for your patience and for giving us the opportunity to make things right.
  
  Sincerely,
  Petco - The Health + Wellness CO

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE PLACED SAME DAY DELIVERY MULTIPLE TIMES WITH PETCO OVER THE LAST 3 YEARS. NONE COME SAME DAY EVER. 2/18 I PLACED A SAME DAY DELIVERY IT WAS LATE SO I KNEW IT WASNT COMING UNTIL 2/19 THEN 2/19 WITHOUT ANY NOTIFICATION MY ORDER WAS PUSHED TO 2/19 I CALL NO ONE KNOWS WHY AFTER 1 HOUR HOLD I GET A MANAGER WHO PLACED ORDER AGAIN FOR FREE SAID WILL BE THERE TODAY YET UT WASNT I CALLED BSCK AFTER 3 HOURS IT WAS SCHEDULED FOR 2/19. I SPOKE WITH ****** WHO STATED ALL SHE COULD DO IS APOLOGIZE AND DIDNT KNOW WHY NO SAME DAY.

  Business Response

  Date: 02/20/2025

  Hi ***** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We sincerely apologize for the inconvenience and frustration you've experienced with your recent same-day delivery order. We understand how important it is to receive your items promptly, especially when you've relied on our service for the past few years. Its clear that we fell short of meeting your expectations, and we truly regret the confusion and delays you've encountered.I apologize for the lack of communication regarding your delivery, as well as the extended wait times when you reached out for assistance.

  Please know that your feedback has been shared with our team, and we are actively reviewing the situation to prevent this from happening again in the future.
  

  Unfortunately, we are unable to process a 20 lbs bag as replacement however, your Order # *************** is ready for delivery and the replacement order #*************** we issued is currently being prepared by the store.
  

  We appreciate your patience and understanding, and we hope to have the opportunity to better serve you in the future.
  
  
  Sincerely,
  Petco - The Health +Wellness CO
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on 17 February ******************************************** in the amount of $65. Faulty product straight from the box, EveryYay product which is owned and created by PetCo. Immediately out of the box after following set up instructions, the product did not work. I drove almost 2 hours to the nearest PetCo to purchase this product. After contacting the store they said to contact customer service and customer service refused to help, refused to transfer me to a supervisor, constantly put me on hold with excuses on why they couldn't transfer me to anyone higher in the chain. ******* customer service, zero resolution on refunding my purchase. Transaction number: ****** at the PetCo located at **************************************************.

  Business Response

  Date: 02/21/2025

  Hi ****** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  I sincerely apologize for the inconvenience you have faced regarding the faulty EveryYay product and the frustrating customer service you received. We understand how disappointing it can be when a product does not work as expected, and even more so when the customer service experience fails to provide a solution.
  
  We have contacted our store leadership, and they have confirmed that a refund has been successfully issued for the damaged product. We appreciate your patience in this matter and are glad to this issue has been resolved.
  
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco - The Health +Wellness CO
  

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about unethical practices at ***** in ***********, **, & a potentially fraudulent animal rescue connected to them. On 2/14/2025, I took my cat, *******, to Vetco after she swallowed a cord. The vet reviewed her X-ray but left without returning, and a technician, ********* gave me a quote for $2,104.95$2,930.95, excluding imaging & examination fees, totaling close to $4,000. Due to financial constraints from my thyroid cancer, I expressed concerns. ******** offered no financing options, only saying I could either surrender ******* to a rescue to cover surgery or euthanize her. I refused euthanasia but was not given guidance on financial assistance. I surrendered *******, thinking I had no other choice. Later that evening, Vetco said she was transferred to the rescue. However, I found no mention of ******* on Kenzies Instagram. By 2/16, I had raised the full $4,000 and contacted Kenzie to offer payment and reclaim her. Kenzie initially agreed to consult her board but then stopped responding. I found discrepancies: Kenzie publicly stated the rescue had no funds for surgery, contradicting Vetcos claim. She also claimed the surgery cost $700$900, much lower than Vetcos quote, & falsely said I requested euthanasia. Her GoFundMe was flagged for financial misconduct, & she identified herself as a ***** employee, creating a conflict of interest.After multiple calls to Vetco corporate, I spoke with manager *****, who admitted the technician should have informed me about financing but shifted responsibility to the rescue. I believe I was coerced into surrendering ******* under false pretenses. ****** failure to provide financial options and the rescues actions raise serious ethical concerns. I request an investigation into ****** financial practices, its relationship with Kenzies Kitten Rescue, and the return of *******, as my surrender was not made with informed consent. I am filing complaints with the relevant regulatory bodies.

  Business Response

  Date: 03/01/2025

  Hi ******* ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the distressing experience you had at ***** and understand the seriousness of your situation.We take these matters very seriously, and we are committed to thoroughly investigating your complaint.
  

  We have escalated your case to our Vetco team for further review, including the concerns about financial practices, the rescue organization, and the situation with your cat, *******. We are currently awaiting a response from the team, and as soon as we have an update, we will reach out to you via email.
  

  Again, we apologize for the frustration and confusion this has caused. Please know that we are looking into this matter carefully and will keep you informed throughout the process.
  

  Thank you for your patience as we work to address your concerns.
  

  Sincerely,
  Petco - The Health +Wellness CO