Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Petco Animal Supplies Inc

  10850 Via Frontera San Diego, CA 92127-1705

• 

  Petco Animal Supplies Inc

  1215 Broadway #D Chula Vista, CA 91911

• 

  Petco Animal Supplies Inc

  9745 Mission Gorge Rd Santee, CA 92071

• 

  Petco Animal Supplies Inc

  8290 Mira Mesa Blvd San Diego, CA 92126

• 

  Petco Animal Supplies Inc

  1000 W Valley Pkwy Escondido, CA 92025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 26, 2022, I placed with PETCO online order # ************** for medicated cat food prescribed by veterinarian. They asked for copy of prescription, which I emailed to them and PETCO sold me the medicated urinary track c/d cat food in the amount of $129.32. That amount included the sales tax of $10.54. I notified the customer representative that prescribed ******************** food is not taxable. "nontaxable sales - No sales tax is due on sales of items designed for use in care for domestic animals" --so amount of $10.54 should be refunded to my credit card used for purchase. They asked me to email them a specials tax exempt form, to claim for tax return, which I did twice. For entire month I contacted a customer service 5 times and emailed twice the copy of tax exempt form, they advised me on. Each time I called a customer service, I was told, that I will be contacted in ***** hours. Nobody never contacted me and PETCO never refunded the tax amount $10.54.Could you please to help me ta receive the tax amount that PETCO lawlessly charged me with.

  Business Response

  Date: 10/31/2022

  Dear *********************************,
  
  This communication is in response to your Better Business Bureau case # ******** regarding your request for a tax refund. We are sorry to hear about your experience.
  
  We have been informed that our Tax Analyst is already working on your case.Theyve sent multiple emails, however, they havent heard back. The attachment sent to them is an application for refund, it is not an exemption certificate so they cannot set up the account as exempt. They cant approve the application for refund without further details of the purchase. Can you please provide more detail or a copy of the receipt?
  
  If the you want the account set up as exempt, you will need to complete the appropriate certificate, you can find more information here- https://**************/pubs_and_bulls/tg_bulletins/st/exemption_certificates_for_sales_tax.htm
  
  Thank you again for contacting Petco.
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They canceled on follow up check up on my dog which was due after her eye examine in next two weeks. Unfortunately I received a call from vetco saying they have to cancel on my appointment & the earliest I could book on Nov 2nd or after. So I visited on September 24th & I wasn't able to book anything in two weeks but I got an appointment on Oct 13th which they canceled. Today is Oct 19th & my dog is having the same eye ********************* redness which they said during her first examination after I spent $142 since I am a vital care member & so total was approximately $142 to find out it could be just an allergy or weather issue. Had they not canceled my appointment of last week...today she wouldn't have same issue occurring I see. And every time I visit they are like your office visit is free but here is $200 exam fee. Your spay surger estimate is $480 but I ended up paying $768. So my question is do they really care about animals visit their clinic or they prefer situation will be worse by times goes so they can rip off client's wallet. I am already a client of vetco. I wouldn't like to try out another clinic since this I found so called affordable which is fine with me since everywhere else might be the same. My concern is they canceled on my appointment where the vet herself recommended me to book a mandatory appointment in two weeks follow-up. I am very disappointed. Tomorrow I will call vetco customer *********** would like to ask them to give me an appointment this Saturday Oct 22th because it's the only day I am home. I can't take a day off from my work.

  Business Response

  Date: 10/25/2022

  We believe that this complaint is not related to services provided by Vetco ****************** and may be related to Vetco Total Care. Vetco ******************s only offers Vaccines and other preventative care services. BBB, please redirect this to the appropriate party.

  Business Response

  Date: 11/03/2022

  Dear ***********************,
  
  This communication is in response to your Better Business Bureau case # ********. We are sorry to hear about your experience.
  
  A copy of your complaint was shared with our upper management to ensure that this will be addressed accordingly. We have received a confirmation that the investigation is ongoing and they are reviewing your concern. As soon as we have more information, we will contact you. Again, we sincerely apologize for any issues this may have caused however,please continue to stand by as we are coordinating with the proper department to resolve.
  
  Thank you again for contacting Petco.
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my dog in for grooming 6/21/22. When I picked her up, she had trouble walking, and was told by staff that the manager stated my dog was not allowed back again. Was unhappy with the grooming and contacted Petco **** number on 6/27/22, spoke to *****, was told some would contact me within ***** hrs. Called again on 7/5/22 and spoke to ***** and supervisor *****. Was told I could receive a refund by mail in **** business days, I also wanted to speak to another supervisor. Was finally contacted on 7/6/22 by ************************* (area supervisor) and was told I would receive a refund by mail in **** business days. Texted a copy of receipt to ************** (**********). Spoke to **** again on 8/23 and 8/26/22, was assured refund was on its way. Called **** 9/6/22 and was told by ******************************* dropped the ball and again assured me a check was being issued. Still have not received my refund. Have tried to contact petco through social media with no luck.

  Business Response

  Date: 11/01/2022

  Dear *******************************,
  
  This communication is in response to your Better Business Bureau case # ********.We are sorry to hear that you still have not received the check.
  
  We have followed with our *************************** to know the status and we have been informed that it was reissued on 10/25/2022. Please allow 1-3 weeks for delivery. We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
  
  Thank you again for contacting Petco.
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/22 I took my dog to be groomed. When I arrived to pick him I noticed his head was bleeding. I waited about 15 to 20 minutes before the groomer (****) decided to speak with me. She tried to tell me that my dog had a scalp on his head and that the bleeding didn't come from grooming. She also told me my dog ears were matted which didn't have anything to do with the incident. I informed her I had bathe my dog a week before his appointment and there wasn't any scalp on his head. I have been taking my dog there for 4 years under a different groomer and this has never happened. I take my dog to be groomed not bruised. This is totally unacceptable. Normally, when I pick my dog up I get like a report card of what services he recieved and my next scheduled appointment. The only thing I recieved was $68.55 bill for bruising my dog. When I take my pet to petco, I expect and pay for professional treatment for my pet.

  Business Response

  Date: 10/31/2022

  Dear ***************************,
  
  This communication is in response to your Better Business Bureau case # ******** regarding the grooming incident that happened in one of our ******** Centers.We are sorry to hear about your experience.
  
  Your complaint was shared with the upper management to ensure that this will be addressed accordingly. We have received a confirmation from the General Manager that she called the phone number you provided on this complaint several times over the past few days and with no return call as of yet. Should you wish to discuss this further, please contact her directly at ************.
  
  Please know that we take these issues seriously every time they are brought to our attention.
  
  Sincerely,
  
  ****************
  Corporate Office Customer Relations
  **********************, Inc.
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 16, 2022;Amount of money owed: $38.53;What was committed: Refund of amount owed;Resolution: None;Background: I went to a Petco store in ******** on July 16, 2022 to get my dog groomed. After returning home from the groom, I discovered that I was wrongly charged (1) for the groom (I was charged twice) and (2) for the nail buffing addition (Petco advertised that this was included in the grooming fee for ********** members). This was confirmed after an employee called to inform me that she charged me twice for the groom. I called Petcos corporate office the next day to discuss getting my refund but was notified that I would have to go to the store to get the money back. I informed the customer service agent that I could not return to the location since I do not have a car (there is no public transportation to that store, so a friend drove me to the appointment). After some back-and-forth, I was told by the store manager that an agreement was made and I would be reimbursed the amount (without having to go to that specific location). Weeks later, I saw that I still had not received my refund and decided to see if my bank could help. After a brief review of the case, my bank informed me that Petco notified them that all charges were correct, which is entirely false. I followed up with various email correspondence and received no response back from the company.

  Business Response

  Date: 10/26/2022

  Dear ***********************,
  
  This communication is in response to your Better Business Bureau case # ********.We are sorry to hear about your experience.
  
  A copy of your complaint was shared with our upper management to ensure that this will be addressed accordingly. We have received a confirmation that the investigation is ongoing and they are reviewing your concern. As soon as we have more information, we will contact you. Again, we sincerely apologize for any issues this may have caused however, please continue to stand by as we are coordinating with the proper department to resolve.
  
  Thank you again for contacting Petco.
  
  ****************
  Corporate Office Customer Relations
  **********************, ***
  

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my pet Thyroid medication and Petco canceled the order 4 times (September 21, 28, 08 and October 16) because of fake reasons (e.g. my vet declined the order after I chose the option to mail in the prescription because my vet only accepts to provide physical prescription and not phone calls/electronic request). Now that I have asked them to return my prescription, they tell me that they no longer have it. I now understand that they have lost my prescription and did not tell me. The meds are fundamental for my dog, and rather than recognizing their mistake, they decided to put my dog's health at risk. I no longer have a prescription and will have to call my vet again and hope that they accept giving me a new one.Orders number:- ************** - ************** - ************** - **************

  Business Response

  Date: 10/25/2022

  Dear ***************************,
  
  This communication is in response to your Better Business Bureau case # ********.We are sorry to hear about your experience.
  
  A copy of your complaint was shared with our upper management to ensure that this will be addressed accordingly. We have received a confirmation that the investigation is ongoing and they are reviewing your concern. As soon as we have more information, we will contact you. Again, we sincerely apologize for any issues this may have caused however, please continue to stand by as we are coordinating with the proper department to resolve.
  
  Thank you again for contacting Petco.
  
  Warm regards,
  Corporate Office Customer Relations
  **********************, ***
  

  Customer Answer

  Date: 10/27/2022

  This is not a resolution. I need her medication in a timely fashion.

  Business Response

  Date: 11/03/2022

  Dear ***************************,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********. We are truly sorry about your ongoing disappointment on the issue.
  
  We understand the urgency of getting the prescription medicines that you ordered and we sincerely apologize for the delay. It was found out that there are two clinics with the exact same name (********* Animal Hospital) but in two different states.  One was out of ******** and the other out of **********.  The order that was cancelled went through the Virginia clinic, which leads the pharmacy to believe this was associated with the incorrect clinic.  Your address is in **********,which is why they received the No Relationship cancellation reason given by the Virginia clinic. 
  
  To assist you, we have placed a new order ************** for free. Our pharmacy has confirmed that they will put this order on priority. You will be notified via email once it ships out.
  
  Again,we are truly sorry that your recent experience did not live up to your expectations, but we look forward to providing you a better one going forward.Thanks again for bringing this issue to our attention, and please dont hesitate to contact me directly with any other concerns you may have.
  
  Thank you again for contacting Petco.
  
  Sincerely,
  
  ****************
  Corporate Office Customer Relations
  **********************, ****

  Customer Answer

  Date: 11/04/2022

  Hi,
  
  I had the Petco agents verify that it was going to the ********** location every time because I made that mistake on the first order. They always confirmed that it was going to the ********** office. Additionally, I did receive the order confirmation but
  
  1. It says that I need to provide a new prescription
  2. It is only one month of prescription so I wont go far with that (my prescription had 3 or 6 months on it)
  
  Best,
  
  Amelie

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid August of 2022, I was unable to log into my Petco account (using the same email and password that I have used for the past 7 years). The site said I needed to reset my password and had me click on the reset password link to receive an email to reset the password. For some reason, the email never comes to me. I have been calling Petco since August to get this resolved. Every time I speak with someone I am told the same thing "We have opened a ticket with I.T. and you will receive a call back in ***** hours". Since August, I have only received 1 call back and that was on 10/4/22. Again, on that call, I was told that I would receive a call in ***** hours and still nothing has been resolved. I have asked them to just recreate my account (i will provide a different email address for them to use) and move my current info to the new account (rewards, status, etc.). They refuse to do this. Since August, I have been unable to utilize any rewards on my account and unable to log in to confirm that any purchases I have made are continuing to be added to my account. I have spent hours upon hours contacting them and waiting for a return call/resolution that never happens.

  Business Response

  Date: 10/24/2022

  Dear *******************************,
  
  This communication is in response to your Better Business Bureau case # ******** regarding your concern with your Petco.com account. We are sorry to hear about your experience.
  
  Our IT Department confirmed that your email address, ******************* contains "info" in it and hence the password reset email was not sent as expected. We have sent you another password reset email to the updated email. Please use the new email *********************** with updated password you receive to login to your petco.com account. We hope the information finds you well.
  
  Thank you very much for your patience and understanding.
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transaction took place on Sunday, October the 16th at 18:31:44. This occurred at Petco store # ***** which is their *****, ******* location at register # 3. I spent $17.65. The issue that I had was that their employee, ******** threatened me with physical violence all because he did not want to sell me Large crickets. Large crickets are the size I need for my fully grown bearded dragon. I approached the register with super worms and ******** was leaning on the counter on his phone. He eventually asks me if I wanted crickets to which I responded yes, I would like 50 large crickets. He told me that the store does not sell the large crickets, that they are only for the animals in store. I asked him to explain from when this change has taken place. He lied and said that was always the case. I told him that I knew he was being dishonest because I purchase large crickets at that specific location ni-weekly and that I was a former employee and knew that large crickets were for sale. At that point, ******** questioned what I was doing, reminded me he was at work, and told me that he was not someone to be trifled with and told me that he would take me outside of the store to handle me. At that point I quietly resigned to completing my purchase because I NEEDED the goods to feed my pet, but I feel that I cannot shop at this store while this bully is employed there. Between me and my wife, we spend nearly $600 monthly at this location between supplies, grooming and training for our animals. I hope that Petco does something to straighten this out. I will not be returning while ******** works at this store.My transaction number is # ***** at reg 003, Petco #***** 10/16/22 at 6:32pm. Location address **********************************************************.

  Business Response

  Date: 10/24/2022

  Dear *************************,
  
  This communication is in response to your Better Business Bureau case # ******** regarding your concern with one of our partners in our ***** ***** location. His behavior was inexcusable, and we completely understand how upsetting it is when someone who should be serving you responds in such a disrespectful way.
  
  We have received a confirmation from the General Manager of the store that she had spoken with you regarding this issue. This has also been forwarded to the HR Department and is being handled internally. Please let me know if you have any other concerns or questions, and well be happy to address them personally.
  
  Sincerely,
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

  Customer Answer

  Date: 10/24/2022

  Hello, 

   

  i need to know how this is being resolved because as of Thursday, October 20th. My wife informed me that the associate, ******** is still at the store as normal. The general manager, ***** told me to contact his personal phone in order to be able to stop by without interacting with ******** who is a potentially violent associate and even on the day where we spoke to each other. I informed ***** we were going in for grooming services on my dog and ***** didnt even reply. ******** was at the store then.
  

  What can I be told to know that this is being handled seriously because if I going back and ******** harasses my wife or I, commits battery or assault its going to be a criminal issue. I need to know what is being done to ensure not only my safety but the safety of everyone else. 
  

  I am out of crickets again, I will be having to ******* again so I hope this is resolved sooner than later.

  Business Response

  Date: 10/31/2022

  Dear *************************,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********.  We are truly sorry about your ongoing disappointment on the issue.
  
  The General Manager confirmed that she had spoken with you on 10/25 at 1:25pm. She went on to explain that the investigation was concluded and that they have taken the steps to address. However, we do not share the internal matters.**** this clarifies everything. If you have any further concerns, please do not hesitate to contact us again by email or phone toll-free at **************. We will be more than happy to assist you.
  
  Thank you again for contacting Petco.
  
  Warm regards,
  Corporate Office Customer Relations
  **********************, ****
  

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $300 Petco purchase on Thursday 10-13-22. i chose Klarna (pay in 4) as payment method. I completely checked out and Petco charge my account the first payment of *****. AFTER I paid, I got a pop up on phone saying out of stock. Not only did they put all the items back into my cart, but the order that I just paid for, no longer existed in their system! I called my payment provider ****** who said they cannot refund my money (EVER) until Petco tells them the order was cancelled. Petco refused to do that, saying that since there is no longer an order number in their system, they cannot help. ****** (luckily) captured the PEtco order number and even after I gave Petco that order number, still refused to help. So I am out ***** and not getting ANY products from Petco. If this can happen to me (money essentially stolen by Petco) it can happen to anyone. My Petco order number (provided by Klarna) is **************

  Business Response

  Date: 10/21/2022

  Dear ***************************,
  
  This communication is in response to your Better Business Bureau case # ******** regarding your concern with the charge on your account.We are sorry to hear about your experience.
  
  Your concern has been escalated to our Payment Specialist and we have been informed that your order has not been captured therefore you were not charged by ******. You are most likely seeing a pending hold on your account. This pending hold will drop off in 1-7 business days. We have also sent in a request for the order status to be updated to be canceled. If we can be of any further assistance, please feel free to call Petco.com Customer Relations directly at **************.  
  
  Sincerely,
  
  ****************
  Corporate Office Customer Relations
  **********************, ***

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that that i am a disabled veteran and live alone with my service dog. I ordered dog and cat food for my service dog and paid in full for same day delivery. Two days later i have not received my order and my service dog is starving and i had to cook him chicken breast. I contacted petco 5 times and they will not deliverer my order after charging my petco credit card and leaving a tip. The C.S . rep lied to me all day informing me delivery would be at 4pm then 6pm then 8:20 pm and eventually no delivery was made. They will not credit my C.C. account or deliver my GSD service dogs food.This is no way to treat a disabled veteran. We have contacted the PA ****** of ******** General and the *********** Truly

  Business Response

  Date: 10/19/2022

  Dear *****************************,
  
  
  This communication is in response to your Better Business Bureau case # ******** regarding your recent online order. We completely understand your frustration about not arriving at a resolution even after contacting our support center regarding your order concern. Please accept our sincerest apology for any inconvenience this has caused you.
  
  To assist you, we have reviewed your order # ************** and confirmed that we were not able to fulfill the order as the stores closest to your location are out of this product. Thus, we have been forced to cancel the order. Your payment method has also been refunded. If you are still in need of the product, we recommend that you place a regular order so the stores or warehouse could fulfill the order.
  
  We know that when we disappoint you, it will take time to restore your trust in us. It is our hope that you give us another opportunity to delight you with excellent customer service in the future. In any case, we thank you again for contacting Petco and for your time. Your feedback has provided an opportunity for us to become a better company. If you have any further concerns, please do not hesitate to contact us again by email or phone toll-free at **************. We will be more than happy to assist you.
  
  Sincerely,
  
  ****************
  Corporate Office Customer Relations
  **********************, ***
  

  Customer Answer

  Date: 10/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************