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Business Profile

Project Management Software

Workiz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Reviews

Customer Review Ratings

1.36

Average of 11 Customer Reviews

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Review Details

  • George S

    Date: 05/10/2023

    1. We have made several attempts to terminate our subscription with Workiz. On a prior occasion, a sales representative indicated that payment for the current quarter would result in the cancellation of the subscription for the same quarter. However, Workiz has refused to cancel our account despite having fulfilled this payment obligation, stating that an additional quarter's payment is necessary, and the subscription will only be canceled in August. Moreover, the expenses incurred in using Workiz have surpassed the revenue generated, resulting in a net loss for our business. 2. Misrepresentation: We believe that Workiz misrepresented the products performance, user experience, and functionality during sales presentations and marketing materials. As a result, we entered into the contract based on inaccurate information. Regrettably, the actual performance and user experience have not met the expectations set by these representations.2. Performance Issues: We have found that the Workiz platform does not meet the fundamental expectations of a ************************ and CRM Platform. Its inability to deliver the services or benefits as represented has negatively affected our business operations.3. Breach of Implied Warranty of Fitness for a Particular Purpose: We trusted Workizs expertise in providing a ************* and CRM Platform tailored to our specific business needs. We believe constitutes a breach of the implied warranty of fitness for a particular purpose.4. Difficult User Experience: The challenging user experience was not disclosed beforehand and has adversely impacted our business operations, resulting in financial harm.5. Unreasonable Chargeback Request Restrictions: We find the clause restricting refunds after the first 30 days of the annual subscription to be unreasonable and unduly restrictive, especially given the platforms failure to meet our expectations and the negative impact on our business.

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