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Business Profile

Property Management

CONAM Management Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for CONAM Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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CONAM Management Corporation has 23 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against the leasing process and handling of my application for an income-capped unit at **************************************************************************I completed all required steps in good faith, including the background check, income verification, and bank affidavits. I had a trusted friend tour the unit on my behalf, while I attended virtually. Throughout the process, I repeatedly confirmed with the leasing agent that my move-in date would be August 1, 2025. This move-in date was acknowledged multiple times, both verbally and in writing, and I was assured the unit would be held accordingly.However, after weeks of compliance, I received a call stating, So youre moving in July 23rd, right?which completely contradicts the agreed-upon date. I reminded the agent that August 1 was the confirmed and approved date, but I was met with indifference and was told that the unit may no longer be available.This is unacceptable, misleading, and potentially in violation of compliance standards for income-capped units. I made significant financial and logistical decisions based on their confirmation. I also paid a $350 deposit through a cashiers check to secure the unit.I request a formal investigation into this mismanagement, and a review of whether this property is in compliance with SDHC leasing expectations for rent-restricted units.Please advise me of next steps or if further documentation is needed. I can provide screenshots, messages, and documentation of all interactions.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********. Extra money besides the rent and not making repairs to the apartment

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complex is income capped at 67k per year. This was not listed on the website, nor did the regional manager disclose this until ONE WEEK AFTER we put in our non-refundable $40.00 applications and refundable $300.00 deposit for the apartment. We were led to believe that we had an apartment with Northwest(conam property). We moved here from ** and got an email from ********** *****, the regional manager of ********************, the day we arrived explaining that we can't live there because of the income cap. We reached out saying that we had not been informed and she gave no response. Thanks to ******************************* and ********************, we are living out of a hotel.

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that the elevator at ***************************, ************, has been out of service for nearly two months. As elderly residents with mobility issues, this situation is causing us significant inconvenience. We would appreciate it if you could advise us on the next steps to take and whether legal action may be necessary. Thank you for your attention to this matter.

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally complain about the unprofessional conduct and mishandling of my apartment application at *******************On May 30, 2025, I submitted an application for an apartment and paid a $500 holding deposit to ******. I was told I would receive an update on my application status by the following Friday. However, upon calling for updates, ****** repeatedly offered to return my deposit, indicating she was overwhelmed, which I found unprofessional.Eventually, I spoke with *****, who also suggested I pick up my money order and cancel the application. Despite these interactions, ******, the leasing manager, informed me on June 6, 2025 that my application was approved, and my move-in date was scheduled for June 10, 2025.I communicated with ****** and ****** via email, confirming my arrival at the leasing office on June 10, 2025, at 4:45 PM. Due to traffic, I arrived at 4:55 PM, just five minutes before the office's stated closing time of 5:00 PM. ****** refused to assist me with signing the lease and obtaining my keys, stating that she does not get paid for overtime. This denial of service occurred while she was still on the clock and despite my having met all requirements and requests promptly. ****** indicated that my paperwork would need to be resubmitted for a different date.I emailed ****** to request signing the papers and getting my keys on the morning of June 11, 2025. She responded that she would need to wait for *****, the office manager, to arrive. After emailing for an update around 1:00 PM and receiving no response, I received a call from ***** at 4:30 PM. ***** informed me that after speaking with her supervisor, they decided to reject my application and return my money order, even though my credit had already been checked and my application had been approved.I find this situation deeply troubling, especially considering I informed the leasing office of my homelessness and urgent need for housing.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB I lived at ******************** in ********* for over 6 years I was a good tenant always paid rent fell behind once after the pandemic but got right back on track thank God the manager *** Mongoe was always giving us a hard time and she did not like me ever since I called her a crackhead because she was always stoned out of her mind Anyway in June of 23 my lease was up and I gave her a call in May to tell her I would be moving out because my ex who was also my roommate had moved in his boo and a good friend in ****** needed some help spiritually and I was going to be sent on a mission and enjoy some much needed. Vacation too So she advised me to get a form and fill it out a 30 day notice then she calls me to say I filled out the property form 8 need to fill out the management form so I did and returned it. Then a week later mid June she calls me again asking if I could stay in the contract since **** my ex can't meet requirements I told her I already moved out my belongings and I am getting ready to move to ****** in a few months to go on a mission so I left my stuff in a room and *********** will get watching my Frenchie dogs that was it. So I leave and come back in November and I find out I was never removed I missed a court and had an eviction that has caused me h*** I even landed homeless and I called them and they say well you should have filled out the move out or remate release I was a home owner all my life I went by what she said to fill out so I am demanding they talk to *** to get this case removed from my record because it keeps getting refilled and collection after collection keeps picking up the account and I am the one suffering the consequences of her evil doing not a mistake her not doing what she should have not to egin with I know the eviction toon place over 1 year so please do it dismiss my complaint based on time but file it based on situation BBB I know your policy so please file as an ongoing issue not a violation time out

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In renting from this business at *********************, my roommate and I experienced constant water leaking which resulted in mold for 2.5 months. We withheld rent as the issue was ongoing and prevented use of one of our bathrooms. We also found mold. We were told that the rent charges would be discussed to find a solution to the balance due. We received little to no follow up during the 2.5 months of leaking. We had to move out early due to these issues. At this time, the company is still trying to charge us the full rent amounts after we were promised that a solution would be discussed. The company will not speak with us via phone or email about a solution. We only receive calls from their billing department threatening to send us to collections. We want to find a resolution but have been unable to speak with the company. We sent a letter on 5/15 requesting that the remaining balance be dismissed due to the mold, leaking, and lack of communication and follow up with our requests. Weve also asked for a refund on our February rent that was paid when the leaking began.

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I go visit my family the black maintenance guy with the mohawk keep recording and harassing us and I feel very uncomfortable first he was constantly would make sexual comments towards my mother my brother's and myself didn't feel my mom would be self with him around and not it's my older sister harassing her house hold and any company that goes to her unit something needs to be done I have heard other tenants mention how he make sexual comments to others and how the black maintenance man with the mohawk have sexual relations with a couple tenants that is unacceptable and unprofessional for this company to have him there working

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2 at 5:00 p.m., I found my vehicle had been towed. Leasing staff said they sent notifications by text and email, but I received none. Notifications were disabled in the resident portal app.Neighbors above me got hand-delivered notices, so my unit was skipped. I reported this to senior manager Ms. ******* and community manager Ms. ******* Ms. ****** claimed staff knocked on my door at 7:00 a.m. on May 2, but my car was already towed at 1:00 a.m. that morning, so the door knocks were too late to notify me. Also, since I work remotely from 8:00 a.m. to 4:30 p.m. and am awake by 7:00 a.m., no one knocked on my door as claimed. These claims were invalid based on this information.I asked four times for proof of notification but received none. Ms. ******* offered a $60 credit, which I declined, requesting full reimbursement of the $125 tow fee. She asked for a phone call on May 8; I gave my number and times I would be available but as of May 22 I have not received a follow-up call from Ms ******* to resolve this matter..Management has not resolved this fairly and failed to notify me properly. I request a full refund of the towing fee.

    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to complain and demand answers about the complete lack of accountability from your management at ******************** managed by Conam Management.Your emergency services claim to offer lockout assistance, yet when I was locked out of my apartment for 12 hourswith my dog trapped insideI was told you have no lockout process. I left a message on the emergency line, and when I finally got a call back, the on-call staff (who lives in the building for emergencies!) told me to call a locksmith instead, even though you keep spare keys in the leasing office for situations like this. I asked him to call his manager, *******, and remind her that every apartment complex has a lockout process to verify tenants and open the door. His response? "Manager said nocall a locksmith and pay for it."So, instead of a simple verification and key retrieval, I had to pay $196.76 for a locksmith, who didnt even check if I lived there before breaking my lock! That means anyone could break into any unit with no oversight. This policy is reckless, irresponsible, and puts every resident at risk. I expect a full refund, deducted from my April 2025 rent.On top of that, since our lease renewal in August 2024, youve been charging me $25 a month for renters insurancewithout notifying medespite me already having my own policy. Thats $200 wasted. I only caught it in March 2025 while reviewing rent charges because my husband usually pays rent and never checks the details. I have proof I emailed ****** and ******* about this, yet they have ignored me. I want this $200 refunded or deducted from Aprils rent immediately.I need both amounts$196.76 and $200credited to my April rent, and I expect a prompt response and resolution.******* *******

    CONAM Management Corporation is NOT a BBB Accredited Business.

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