Complaints

This profile includes complaints for CONAM Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CONAM Management Corporation

  8620 Spectrum Center Blvd Ste 200 San Diego, CA 92123-9876

• 

  ConAm Management Corporation

  376 E Warm Springs Rd Ste 260 Las Vegas, NV 89119-4262

• 

  CONAM Management Corporation

  111 N DuPont Cir Phoenix, AZ 85034-1803

• 

  CONAM Management Corporation

  10804 SE 241st Pl Kent, WA 98030-5245

• 

  CONAM Management Corporation

  16000 Christensen Rd Ste 250 Tukwila, WA 98188-2962

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns and file a complaint regarding discriminatory practices and tenant rights violations occurring at ***********************. As a tenant, I have witnessed and experienced actions that demonstrate clear discrimination against African American tenants in comparison to Hispanic tenants, which is both unethical and unlawful.The issues include:Discrimination Against African American Tenants: There is a noticeable difference in treatment between African American and Hispanic tenants, particularly in how rent issues are handled. African American tenants, myself included, have been denied acceptance of rent payments, seemingly to push us into default and initiate eviction proceedings. This is in ***** contrast to the treatment of Hispanic tenants, who appear to be given more flexibility and understanding regarding rent payments.Refusal to Accept Rent Payments: Payments are being deliberately rejected by management, causing tenants to fall into unnecessary rent default. This practice is creating financial hardship for tenants and is forcing many into eviction due to circumstances beyond their control, even when tenants are willing and able to make payments.False Operating Hours and Non-Responsive Staff: The apartment office staff and management have been consistently non-responsive, with operating hours being inaccurately advertised. Tenants have found the office closed during posted business hours, making it extremely difficult to resolve issues or speak with someone in person. When contact is made, the staff is often unhelpful and dismissive of tenant concerns.These practices are causing significant financial strain, distress, and instability for many African American tenants. Additionally, they are a violation of tenant rights and fair housing laws. I kindly request that immediate corrective action be taken to address this discrimination and to ensure fair treatment for all tenants, regardless of race or background.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of proptdue to faluier on management providing a remedy between myself and another tenant it was agreed upon management and myself I was clear to move due to excessive retaliation against us by another resident so this occurred on Dec 4 I was to receive my deposit back in about two weeks we are now in February and no deposit low after lie from management it's been mailed it's not mailed it was processed in error they will fed it all of the above lies ! And no deposit I have made contact with someone in corporate who is also feeding me lie after lie my deposit is being withheld and there seems to be no end in site

  Business Response

  Date: 02/13/2025

  Hello *****,

  We understand your frustration and want to look into this matter further. Please reach out to our ****************** team at ******************************************* with the name of the community and any relevant details so we can review the situation. We appreciate your patience and look forward to assisting you.

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against the management of *****************, where I currently reside in Apt 158. Due to unresolved issues that pose significant health and safety risks to my pregnant wife and unborn child, I am requesting the waiver of both the early termination fee and the 60-day notice requirement.Key ConcernsHealth Risks from Corridor Smoke:Persistent cigarette and marijuana smoke in the corridor poses severe health risks to my wife and unborn child, including potential pregnancy complications and harm to fetal development.Unsanitary Conditions from Pet Waste:Pet waste is frequently left unattended in the corridor, creating an unhygienic environment that could lead to health risks, particularly for vulnerable individuals like my *********** Concerns from Unleashed Dogs:On multiple occasions, my wife and I have been chased or barked at by unleashed dogs, creating a dangerous and stressful environment. Despite reporting this to the leasing office, no action has been taken.Attempts to Resolve the ******* have reported these issues to the leasing office multiple times and recently requested to terminate my lease early. However, they refused to waive the early termination fee and insisted on the 60-day notice, despite the uninhabitable and unsafe conditions.Request for ResolutionI am requesting the BBB to assist in ensuring:A waiver of the early termination fee.A waiver of the 60-day notice requirement due to the unsuitable living conditions.

  Business Response

  Date: 02/13/2025

  
  Hello ****,
  
  Thank you for taking the time to share your concerns. The management team at **** on Maple strives to provide a comfortable and well-maintained community for all residents.
  
  **** has been a smoke-free community since early 2024, and this policy is outlined in all current leases. ALMAs policy states smoking is prohibited in the residential community, including in the leased premises, private outdoor spaces associated with the leased premises (such as balconies, patios, and decks), and common areas including but not limited to the clubhouse, rooftop decks, business centers, media rooms, laundry facilities, fitness center, office, and 20 feet from the exit, entrance, or operable window of any private building or structure designated as non-smoking.
  
  Residents and their guests are expected to be considerate of others by following our smoke-free housing policies, minimizing any patterns of smoke or smells that may cause sensitivity or allergies to other residents. If you notice any violations, please dont hesitate to contact the management team with the details of the individual disrupting the peaceful enjoyment of the community. We will contact this individual immediately, enforcing the terms and conditions of the lease agreement with a lease violation notice.    
  
  Regarding cleanliness, ALMAs management team, led by their Community Manager, *****, follows a thorough cleaning schedule to ensure shared spaces are kept in excellent condition. Hallways are professionally cleaned twice a week with a professional-grade floor cleaner, and the on-site team performs additional maintenance as needed to uphold community standards.
  
  In terms of pet policies, residents are required to keep pets leashed in common areas. Animals must be under residents' control when outside of the leased premises and shall not be tied to anything or left unattended outside of the leased premises. ALMAs management team actively enforces this policy by issuing lease violations when necessary. If you see pets running free or unattended, please notify management with a description of the pet, and they will take appropriate action.
  
  For early termination requests, please contact ************************************* and your request will be directed to *****. He can also be reached at ************.
  
  Thank you for bringing these concerns to the **** teams attention. We are committed to fostering a respectful and enjoyable living environment and look forward to improving your experience.
  
  ******* ******

  Digital Marketing Manager | CONAM Management Corporation

  Customer Answer

  Date: 02/13/2025

  Dear *******,
  I appreciate your response, but I am extremely disappointed that my concerns are being met with a generic policy statement rather than real action. Ensuring a safe and healthy living environment is the management teams responsibility, and so far, that responsibility has not been upheld.
  Unleashed Dogs Repeated Reports, No Action
  I have reported unleashed dogs in the community multiple times, yet the issue persists. Despite your claim that **** enforces pet policies, nothing has improved. My wife and I have personally been chased and barked at, which is both a safety hazard and completely unacceptable. If this policy is being actively enforced, then why is this still happening?
  Lack of Response from Management
  I have reached out to ***** and the leasing office numerous times, yet I have received no response. It is unacceptable that I have had to escalate this issue repeatedly without any resolution. Ignoring residents concernsespecially when it involves health and safety risksis negligent.
  Immediate Action Required
  I need a real solution, not another policy reminder. I expect the following:
  Immediate enforcement of pet policies, with clear consequences for non-compliance.
  A response from management acknowledging these ongoing failures and outlining corrective actions.
  A direct resolution to my lease termination request, considering the unsafe and unlivable conditions I have been forced to endure.
  If I do not receive a proper response immediately, I will escalate this matter further. I hope your team takes this issue seriously and acts accordingly.
  **** **

  Business Response

  Date: 04/15/2025

  Dear BBB,

  This matter has been resolved. We kindly request that the complaint be closed out. Thank you.
  

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ****** Residing at ****************** Apartments Unit 1622 Contact #: ************ To whom it may concern,In December, my rent was late, and during discussions with ****************** Apartments management, it was made clear that an eviction filing was imminent. I was informed that an additional $400 charge would be applied for the eviction filing and was instructed to pay the outstanding balance for December, as well as the full rent for January.I carefully verified the total amount due, which was confirmed to be $3,145.28. I was told this amount covered all charges and was required to be paid by the end of December. Following these instructions, I made the full payment by money order on December 26, 2024. Several days later, I followed up with the office to confirm that the payment had been properly applied, and I was assured it had not yet been processed but would be taken care of that day. I was further assured that everything was in order and that no additional payments were due.However, when I called again on January 7, 2025, to confirm that my payment had been applied correctly, I was informed that a new balance, plus a late fee for Januarys rent, had appeared on my account. I was told that the system had prorated the rent from the date of the eviction filing, December 26, 2024, which just so happens to be the same day I made my payment. No one ever communicated to me that this proration would occur, nor was I made aware that it would affect my balance or payment instructions.This lack of communication is extremely troubling. I followed the staffs instructions, verified the correct amount, and made the payment as directed. Now I am being held accountable for additional charges due to a system error or miscommunication, and I do not believe this should be my responsibility. I am faced with the threat of eviction once again for an outstanding balance I was never informed about.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained about second hand smoke at ConAms ********************* in Stateline ******. Its a no smoking property and they were afraid I would sue so they got me a different apartment. There was no walk through with management and the place was filthy. The manager told me when I leave my original apartment it had to be spotless and move in ready but I guess that didnt apply to me and my new apartment. The lease states everything thats supposed to be cleaned and absolutely nothing in the new apartment was cleaned and somethings were never cleaned in its existence. Besides no walk through to see it I was never warned about a problem with mice of which there was a dead one left there for me to clean up. Also it smells like the wood was wet from possible water damage and of course that could mean mould. I spent hours and hours over days cleaning everything. Im 72 years old with a pacemaker and my bones and tendons arent sound. Ive had rotator cuff surgery on both shoulders in recent years and have a tender back among inflammation in my elbows etc. if they had showed me the apartment first which should have been cleaned as per the lease I could have said no. If they warned me about mice which means mouse droppings I would have said no. I dont think management ever came in here to look around if they did its extreme negligence and if they didnt also extreme negligence. I want someone to be held responsible. I wont even go into the agony I endured living in my previous apartment with very little help from management. Theres always excuses and the run around. Im trying to find the property management division in ConAm the company that runs this housing among others in the western U.S. but they havent got back to me. I dont want to deal with the manager anymore because I dont trust her. If this apartment was left like it was to me then Im done with her and her boss.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 3rd, I went to the ****************** to inquiry about an outstanding balance that I wasnt aware of when I moved out and was not informed about when I went to complete the move out check list from apartment 1611.Sep 24h, I gave my keys to the male manager; he took my information and told me that any communication and deposit were going to be forward to my new address. Nov 5th, I came back to the office to inquiry about it since there had been more than 6 weeks and I hadnt received it nor any other communication from ************The blond lady at the front desk told me that I was good to go. When I asked her about the security deposit, she told me that it was used towards some repairs in the apartment, which I completely understood. She even printed a statement and it did not show this so called balance that I am getting charged now while never mentioning there was an outstanding balance. I asked to speak with a manager and she told me there were no managers ************ addition to that, I did not receive any phone calls or any communication from *********** informing me about this. It was not until a few weeks ago that I received a sketchy email from a collection company.I tried to contact *********** to get more information, I sent a first email on Nov 22nd and then a second email on Nov 30th. After doing all this, I did not get an answer. Thats why I decided to stop by the office again on Dec ****** frustrates, I have been on top of everything; from going to the office several times and receiving confirmation from the team that everything is set and good. And now, I am just learning that there is a balance that I was not aware of. I sent emails that were never *********** one has been able to explain me what these charges are and why I was not informed about them in a timely manner. In this case and after almost 3 months, I do not have the money to cover this charges. It is a total disrespect for your tenants and ex-tenants to be treated like this.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident in the ****************** in ***********. I recently moved out and I had concerns regarding our security deposit. We had done an inspection with the property manager ****** *******, and she was telling us that the apartment looked clean since we did clean the apartment when we moved out. Our main thing was the carpet they were ripped on three different corners in our main room. Other than that any other damage that was there was already there due to the prior resident before moving in. (I have photos that was emailed to ****** before we moved in back in November of 2022.) On November 14th, 2024, we called her and she told us that they were going to charge us the whole security deposit to fix the carpet and that we were still going to owe her money for the damage. My concern is what other damage was left? We did the inspection she only wrote down three things what more are we being charged for? This is ridiculous. We have a history there of her not getting certain maintenance done so we had to do it ourselves. Whenever they did annual inspection they didnt put in the battery for the smoke detector which is a safety hazard. Luckily nothing ever happened. We left the unit in good hands besides the carpet. We were good residents doing maintenance ourselves in the unit when for some reason she never answered the phone and couldnt get it done for us right away. Its frustrating its not the first time I hear that she tries to keep the deposit from other former tenants. Ive done my own research and landlords cannot charge us for unnecessary and unreasonable expenses. Only the damage that was left by us residents. The damage was done on the carpet. Why am I be charged to remodel the whole carpet for the new tenants when we only damaged certain parts of it? And even then I do not believe it costs the whole deposit.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting an apartment from this Property Management Company and I broke my lease 3 months early but I found my replacement who moved in within 2 weeks of me turning in my keys to the office. When I did my final walk through I took pictures and made sure everything was documented and I even sent a follow up email to them with the pictures after my walk through. I was told I would be contacted with in a couple of days to discuss my deposit and final charges. I never received that phone call nor did I receive anything as far as a final ledger with charges and/or explanations. Instead I did receive a phone call a couple months later from a "Conam Billing Concierge" person trying to get information from me to discuss my "case" and I was sent to collections. Upon trying to call the main office of the Property Management and the ************** of the complex I was renting from I get no return calls. I feel that I should not be charged a early termination fee seeing as how I found my replacement who actually is my boss' Uncle.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out September 30, 2024 from #*************************************************************. ******** keys were recieved by *** the excellent Business Mgr. The unit was checked by ******* (a light skin black man in a motorized wheel chair). He okayed and verified my apartment as clean- no issues. Today is October 31, 2024. I have not received my move in deposit refund. A few issues need correcting please. 1. I was charged for removing a ceiling light. Cited for manipulation of electrical wiring. The issue had previously been reported, inclusive of TRAC and Com.Mgr. inspection. The light had fallen loose over my head. There had been activity on the roof until an alarm was set/installed.On-site management stated it was a family of raccoons.2. Covered apparatuses and ceiling fan in bathroom. Six floor has dust problems and were discussed on move in- 2020 October. Permission was given to cover. Underneath the coverings all were in perfect condition, verified by HUD and 6 month fire sprinkler/smoke detector inspection/inspector. Please note I had problems with my neighbor ( #***). The neighbor has drug addiction problems with consistet traffic. Not caretakers. Pictures of drug induced persons lying in his front door area had been submitted by email to Con Am. My neighbor stated to management " she is beautiful" when questioned. Covering was a prcautionary measure against viewing apparatuses. Ceiling activity (crawl space etc) was verified with the honest staff members.I am a devout missionary since 2001(24 years). The neighbor *. ****** # *** was spoken to by OPD **** ******* who told me to avoid him at all costs. Stalking was in the lease but management refused to address this issue as well as many on site problems. Please see "updated" YELP posts. ****** 1428 -105th OSS reviews also cite stealing issues, on-site drug sales and use in apartments (a non smoking building)

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live at *********** and should have never been allowed to sign a lease for this apartment, and the property management and staff is impossible and never responds to communication so we are moving to BBB for assistance. We moved in 9/12, it is 11/07 and property refuses to cut us a mail key even though important medications are mailed. Receptionist even joked youre being dramatic, oh did I say that out loud? when my boyfriend called and complained again the key wasnt ready. Our oven doesnt work, the dishwasher doesnt work, the dryer takes 5 rounds to dry, the floors werent changed and still smells like dog, and there is mold on the ceiling from the hurricane. Property Manager was notified on 10/16 of all these issues and has done 0 to rectify any of it.The property also falsely advertises as having 24/7 Operated Gates, but they have been broken since before we moved in, and my boyfriends car was stolen 3 weeks after moving in. We get the lease states safety isnt guaranteed, but the gates dont even work so you cant advertise and use that as an incentive to get me to sign my lease.We have not been able to cook, clean dishes, get our mail, and live safely since moved in and have been breathing in mold for over 20 days. We would like our deposit back and to be allowed to move without early termination fees or we will get legal counsel. This apartment was not ready for us to sign a lease to be allowed my deposit, and the property refusing to address habitabilty and safety issues gives us no choice but to leave.