Complaints
This profile includes complaints for San Diego Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 110 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to change my plan back to my original plan and called SDGE to make the request 6 months ago. The *** laughed and told me I have to wait an entire year. I do not want to wait until August, I want to change my plan now. I pay the highest rates in ******* for electricity. I have never been late on a payment. I have been paying SDGE for decades. I want to change my plan back to the STANDARD ** PLAN. ************** annual earnings announcement never highlights the massive profits it records from SDGE, one of its largest subsidiaries.****** will instead bury SDGEs huge profits by including them with earnings from other businesses.But SDGEs profits can still be found in Sempras legally required filings. After ***orting $670 million in profits through the first three-quarters last year, its likely SDGE will ***ort annual earnings in 2024 of about $900 million.This is extortionplain and simple, You know, and I know it. You profit $1,000,000 a day, every day. We pay 3.5 times more than ***********. I want my STANDARD ** PLAN back, as all of your Time-Of-Use plans are complete bullsh*t. I cannot wait until your monopoly crumbles. What a disgusting and deplorable company. You should ashamed of yourselves. You ***resent everything wrong with America.
Business Response
Date: 05/14/2025
Customer contact was unsuccessful. If further assistance is needed, a voicemail was left for the customer with a phone number to call back.Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I installed Solar panels under a PPA in 2017. Since then, I have added a plug-in hybrid car and a jacuzzi. My SDG&E electric bill continues to skyrocket and I still have to pay for the **** I am a senior citizen and trying to lower, not increase my costs. I inquired about adding existing panels and a battery to eliminate the SDG&E bill and they denied my request. There is no reason on earth they should deny my request. It is an arbitrary decision. I expect to be able to adjust my solar panels and battery to meet my needs, not SDG&Es.Business Response
Date: 05/08/2025
The customer was contacted, and their concerns were properly addressed.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Schedule for my gas to be turned on Friday morning 06/02 after a schedule fumigation. Fumigation was cleared for gas for Friday morning. Friday afternoon rolls by and no hot water or heat. No notice was left by Sdge but fumigation signs clearly posted stating when it over with or why the gas not was turned on. No hot water or heat through the weekend. Called Sdge Monday and inquired what happened and they informed us there was signs regarding and fumigation and we told them it had been cleared if they read the signs. New appointment was schedule for Tuesday 8-12pm. At 955am we received notification the associate was arriving. 956am work order marked completed and no one was in the driveway. Called once again and was told nobody was home while we were clearly home with cars in driveway. This is ridiculous. SDGE has left us without heat or gas for several days without resolution.Business Response
Date: 05/08/2025
The customer was left with a voicemail providing contact information if further assistance is needed.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the end of November beginning of December 2024 SDG&E hired a private contractor to make gas line repairs on property in our neighborhood and at our meters. Since the ongoing repairs I've had several issues with my water heater pilot light going out. I've had to contact them and have multiple techs come out and read light my water heater. They also informed me that this was not good for my water heater causing stress and strain and other issues. The last text that came to my home told me that I needed to file a claim based off the repairs that were made at my gas meter. He also says the settings of gas to water ratios were off causing my heater pilot light to continue to go off. Based on his advice I contacted SDG&E claims department and filed a claim several weeks ago. The person assigned to my claim was Maureen ***** phone number area code ************. Email address ***************. direct address 8306 Central Park Court cp41k San Diego California 92123. Once I filed a claim she reached out and said she would be in contact with me to update me of the status that was several weeks ago I stated. I have since made numerous attempts to call her and sent follow-up emails and have gotten no response back. I also provided her with proof with pictures of the meters repaired as well as my water heater inside my home. I am a Marine corps veteran and a small children here that I'm taking care of that constantly need to take hot showers and baths to go to school. Based off the information given to me by the text I'm extremely concerned about my water heater failure. I would like for someone to contact me in regards to this matter to help me get this resolved. Also want to state that I'm extremely concern of being retaliated against by SDG&E for filing a complain in regards to this matter. I would like my water heater to either be repaired or replaced based off the information given by the techs.Business Response
Date: 04/30/2025
The customer has been contacted and was provided with an outcome regarding their claim.Customer Answer
Date: 04/30/2025
Spoke supervisor and claims department inform me SDG&E missteps regarding my claim. I am not satisfied with the answers they gave me and I feel like they took no accountability whatsoever. They merely are trying to pass me off to the contractor that they hired and deny any plausible liability to the incident. Also even though evidence shows based off the actions of the contractor it affect my water heater but they will not neither confirm or deny the facts. I feel SDG&E is a bully they're large billion dollar corporation and takes no responsibility for their actions at no time. They have passed me off to the contractors claims department and putting all the responsibility upon me to try to resolve this for the damage that was done to me. The fact that they're saying that I reached the solution with them is not true I am not happy with sdge at all and I want to make this fact known. I want to know when is it there responsibility they are judge and jury of their own actions so I do not expect them to take responsibility. As a Marine corps veteran I'm appalled at the lack of integrity that this company possesses but I'm not surprised because they have a history of it. I pray that this is posted in public so all may see and be leery and eventually the powers that be will take action to protect the public from future situations such as mine. I have yet to hear from the contractors that did to work and I still left with the same problem so I don't know how they can say that I was satisfied or the issue is resolved because it's not. I feel that SDG&E is still liable they're the ones that hired the contractor and they should be responsible making sure that they are held accountable not the customer who is the victim in the situation.Business Response
Date: 04/30/2025
SDG&E performed a thorough investigation. Unfortunately, the customer does not agree with the outcome.Customer Answer
Date: 05/01/2025
I asked SDG&E what percentage of claims do they approve they declined the answer. I didn't expect them to take responsibility for anything. Just wanted to make sure this was documented for the public and governing bodies to have. Hopefully eventually there will be some form of fine issued by the public utilities commission or some other governing agency based off the amount of complaints that they receive. They do not have a positive rating in the public eye, and most of the community feel that they are being greedy when it comes to the service they provide. They're quarterly profits prove everything I say to be true and their integrity is nonexistent. Don't see how you have done a thorough investigation when you didn't show up to my house during the investigation. Didn't even hear from the claims adjuster until after I informed her I was going to file a complaint via email and on that same day she denied my claim. Don't know how that's possible when you're sitting at a desk and you didn't do any real work to get to the solution. And it's easy to get your employees to be on your side especially when they have a fear of losing their jobs I would have done the same thing they did I hold them at fault in no way shape or form. SDG&E should be ashamed of themselves but I'm sure they're not their money helps them sleep good at night.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've emailed ************************************** for assistance but have not heard back. My email states the following:I'm reaching out to confirm that both of my solar systems are properly registered under my NEM agreement. I have two separate systems: One installed previously (Solar City, now Tesla) and one newer system installed recently (Enphase).My Enphase system produced ***** kWh in February 2025, but that production doesn't appear to be reflected in my billing. My energy use is sitll showing nearly full reliance on the grid, and I'm concerned the new system may not be fully interconnected or credited.Can you please confirm:That both system are accounted for under my NEM account That production from both is being tracked and credited properly In the Enphase system has completed interconnection and is visible to you ---THe automated response I got back said it would take them 5 business days to get back to me. It's now been 7.Business Response
Date: 04/24/2025
The customer was contacted, and their concerns were addressed.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I received an email from a collections agency stating I owe SDG&E $592.87.I pay my bills on time, in full every month. I contact them thinking this has to be a scam considering they have my phone ************* I call & have the *** check the account from the address listed & she states its closed and I have a zero balance, it must be a scam.I then have her check the account ************ says its from a previous address and that I left an account balance of ****************, theres no way thats correct, Im asking for info on why I have never received an email or phone call before this was sold to a debt collector & for what time period.The property that I lived at was my employer, Im a Property Manager & the owners installed solar, the solar company took over a year to turn on the solar & get it going the entire year it was supposed to be on & I continued to pay my bill like all the residents.The energy program was contacted and backdated the bills giving the accounts a large credit.I left that job & moved to a new address, I continued having a credit for $2249.85 on that account. I was being billed for a separate & new account since I moved and I contacted SDGE & asked them to just take the payments for the new address out of the credits on my old account.They stated they dont do that and I needed to request a refund for a check to be sent out. That why my last payment was in August but I closed the account Nov. 3rd. I waited months to before requesting the refund and then they sent it out and after the account is closed they have gone back and charged my account $1524.94 after giving me a refund and closing my account out at a zero balance.I even continued living in *** Diego at the new address for five months after leaving the old address and paid that account in full.I have all my emails from 2023 & 2024 from SDGE how were they not able to contact me having my ************* number before this was sold to a collections agency.Business Response
Date: 04/07/2025
The customer was contacted and advised they will be updated once the internal investigation concludes.Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was enrolled in the *** payment plan. I made a payment on the due date this last month, and this plan was canceled the next day. I called the customer service team and they told me it was because of the time of the day the payment was made. This company is based in my time zone zone so this makes no sense. See attached payment and cancellation next day.I want to be enrolled back in this program so I can continue on the payment plan where I left off. If that is not possible I want the remaining balance canceled.Account is: ************** 4Business Response
Date: 03/05/2025
The customers request has been successfully addressed.Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SDGE hasn't charged me since Nov 2024 for my bill. I am on autopay. I called customer service and they fessed up their billing department is incompetent and made an error, completely failed to notify their customers, and even failed to notify their **** of the error. It affected their customers on the level payment plan. Why are we paying these prices if SDGE can't even bill accurately? Why did it **** * months for them to realize the mistake? Why was there notice to us of the error? Why is SDGE completely incompetent? Will their leadership team be terminated for their incompetence? Will their bonuses be clawed back?Business Response
Date: 03/04/2025
Customer contact was unsuccessful. A voicemail was left for the customer with direct contact information if further assistance is needed.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please have your contractor return to my property at ********************************************************* immediately--before the rains forecast for Monday-Wednesday, March 3rd-5th--to finish the job they started yesterday, Friday, February 25th. Two issues: One, they left a probable leak in my roof that could allow water to flow into my house when it rains. I'm asking for them to return immediately and resolve the issue properly to avoid leaking. Two, they left a cable lying on the ground that needs to be removed immediately to avoid falling and hurting oneself. That is, rain will render the ground muddy and slippery potentially causing a fall. Again, please address these issues immediately, before water damages my house or someone falls gets badly hurt.Business Response
Date: 03/05/2025
The customers request has been successfully addressed.Initial Complaint
Date:02/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per a phone call on February 13, 2025, SDG&E knows that the meter on my house has not communicated with their network since October 14, 2024. They have been charging estimated usage since that date, culminating in a 228% estimated increase year-over-year of usage on my February bill. Per the phone call, there is no estimated time to repair my meter. As of right now, theres no mention of a refund. It seems that my only option is to defer paying my bill, but there doesnt seem to be any way to know how much electricity was used by my house since October 14.Business Response
Date: 02/25/2025
The customer's account has been rebilled.Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.