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Business Profile

Public Utility Consultants

San Diego Gas & Electric Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for San Diego Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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San Diego Gas & Electric Company has 12 locations, listed below.

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    Customer Complaints Summary

    • 110 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to an apartment that is serviced by San Diego Gas and Electric on 2/12/2022. When I signed up for my account, I set my account for level pay and the amount should be $98 for the first three months, and then, according to SDGE, when adjustments would be made for level payment plan, I was advised that customers would not pay and less, or more than the actual ****. Since I am still financially struggling as a result of the ******19 shutdown in 2020, on 6/11/2022 I made a payment arrangement on the phone with a live representative, that consisted on $84.00 would be due on 6/21/2022 and then $28.00 would be added to my current balance for 12 months. On 7/13/2022 I received and email from SDGE informing me that my new amount due on ******. I noticed that amount was ****** high, as I though my next payment would be $98.00 for the level payment plus $28.00 for the installment agreement, totaling $126.00, but when I read Jul my statement, I noticed that my level payment plan went from $98.00 to $173.00 without any notices, and that total my usage was $147.52, so even if I was not enrolled on the level payment plan, my **** should have been $175.52, and still lower than $******. I contacted SDGE and was connected to **** who refused to transfer me to a supervisor or a senior representative saying that he was a senior level representative, however *** did not offer me any alternatives on making other arrangements to spread my ****. I then called a second time and was connected to *****. I initiated my call asking to speak to a manager or supervisor, He asked me the reason why I needed to speak to a supervisor, and I explained to him that my current amount due was ****** high and I needed to speak to a representative who could help me to set up a realistic payment plan. He only advised me to contact 211 to see if I could get some assistance, and although I explained to him that I wanted to set up a new arrangement, he refused to do it and asked me to call in Aug.

      Business Response

      Date: 07/19/2022

      Customer contacted and concerns discussed.  

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