Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on July 31, 2022, and apparently they added a "free trial" to my cart, and then charged a subscription fee of $103.31 on August 31, 2022. On my credit card statement the transaction appeared as PDIC Books, and I didn't notice it. When I placed the original order on July 31, I received an email about this order which stated nothing about any trial or subscription, and the next email I received was this morning about the renewal of the subscription. From July 31, 2022, until this morning, I received no correspondence about this. I contacted them this morning and they cancelled the subscription but are refusing to refund what they charged me last August 31. I didn't ask for this subscription and I was not aware of it, I don't even have any product to show for that money. They charged me this amount and I have nothing to show for it. No product. A digital subscription? How do I even access it? I wasn't even aware of it. Below is uploaded the only correspondence I received from them, up until this morning. The email below was sent July 31, 2022.

  Business Response

  Date: 09/05/2023

  Hi *****,

  We understand and apologize for your frustration.

   We reviewed our Email software and you received the order confirmation of the trial and another confirmation of when the trial charged. Also, we see that you received the login instructions email when the trial was purchased.

   However, please note the issue is simply that we cannot refund anything that has passed 180 days as a limitation of our bank. But, we will not leave you disappointed and we will email you directly to see if there is any alternate solution that we can work with you.

   PDIC Customer Support Team!

  Customer Answer

  Date: 09/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I do not agree with the statement that I received any correspondence from them concerning this purchase but they have taken steps to resolve this matter by refunding the money and I appreciate that much. I consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ttransaction occurred on August 21, 2023 @ 3:15 AM Eastern Notification from **************** re: suspicious activity on my *** credit card I contacted *** - the charge was from Puppy Dog Ice Cream for $131.70 Sometime within the last two years I ordered 3 children's books, one order, from this company.They were received.I have not ordered anything from Puppy Dog Ice Cream again. Help

  Business Response

  Date: 08/24/2023

  Hi Faith,

  We apologize for any confusion or misunderstanding that *** have been caused. We checked your case and see that you purchased an annual digital subscription under a 30-day free trial offer along with a set of physical books that you have purchased from us. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased, and a separate email is sent with login instructions and how to access the account. Since the subscription was not canceled within the free trial period it got auto-renewed.

   We always try to support all our customers with any issues they face. We understand that our representative has given a call to you and explained the complete details about the product.

   Please do not worry, we have now canceled your subscription and you will not face recurring charges for it.

   If you have any questions or need any support please let us know,we are here to help. Thank you for being a customer! 

   PDIC Customer Support Team!

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge for $105 came through our credit card for something we didnt order.

  Business Response

  Date: 08/14/2023

  Hi *******,

  We apologize for any confusion or misunderstanding that *** have been caused. We checked your case and see that you reached out to us through our phone support on 08/11/2023 and our customer support team has already explained the subscription charges and how it was purchased.

   Also as per your request, the subscription was canceled and a refund for this product was issued as well.

   Hope this resolves your concerns.

   If you will have any questions or need any support please let us know,we are here to help. Thank you for being a customer!

   PDIC Customer Support Team!

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never bought anything from this company and I have a $97 charge on my credit card last month. I have filed a complaint with my credit card company and will get my money back. But, I'm really confused on how they got my numbers.

  Business Response

  Date: 08/10/2023

  Hi ******,

  We apologize for any confusion or misunderstanding that *** have been caused. We checked your case and see that you purchased an annual digital subscription under 30 days free trial offer along with a set of physical books that you have purchased from us. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased, and a separate email is sent with login instructions and how to access the account. Since the subscription was not canceled within the free trial period it got renewed.

   We always try to support all our customers with any issues they face. Please do not worry, we have now canceled your subscription and you will not face recurring charges for it. Also, a refund for this product has been issued.

   If you will have any questions or need any support please let us know,we are here to help. Thank you for being a customer!

   PDIC Customer Support Team!

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **mpany stole $97.00 from me by making a charge of $97.00 on my credit card without my permission. I **ntacted my CC ** immediately and then called the book **mpany that I did not want anything else from them. I have seen no reason for charge. This started with the purchase o 3 children's books I ordered and paid $27.54 on3/29/23 at that time. On 4/12/23 there was a charge of $97.00 on my ac**unt. 3 different people have told me that they would refund it through my CC card. That is ok, but I have called CC ** and the business several times and it has never been done at this date 8/3/23. I am thinking this is a scam. I would just ask you to review the ** and get my money back. I have told them repeatedly that I did not want their product and the phone calls started as soon as I knew of the charge. $97.00 is a lot of money to me. I do not have any supporting documents as I didn't have a printer at that time.

  Business Response

  Date: 08/02/2023

  Hi *******,

  We are really sorry for any negative experience you had with us and we would love to help you. We are not a scam company. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. 

   The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not and always opt-out.

   We see that you reached out to us over the phone support on 07/17/2023 and our customer support team has already explained to you how the subscription was purchased along with the benefits of the same.

   As per your request, our support team went ahead and canceled your subscription, and a refund for this product was issued as well. So here we would request you to contact your bank and share the refund reference number "***********************" to locate the funds.

   Hope this helps.

   If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer! 

   PDIC Customer Support Team!

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ordering a book 3 years ago, a $3.18 monthly charge began showing on my credit card. Last year, I attempted to stop the charges. Finally, had to cancel my credit card and get a new number. Charges stopped for several months, but now new charges are showing up on my new credit card.

  Business Response

  Date: 06/20/2023

  Hi *****,

  We apologize for any confusion or misunderstanding that *** have been caused.

   It appears that you purchased a monthly digital subscription under 30 days free trial offer along with some of our books. Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. You can cancel the subscription through our help center at any time you want. Also, every month as soon as the subscription is renewed an order confirmation email to *************************** (**********************).

   We did an investigation and unfortunately, we do not see any email or request sent for subscription cancellation last year. However, we see that you reached out to us through our phone support only on June 19, 2023, regarding subscription cancellation. Please do not worry, as requested your subscription has been canceled and you will not face recurring charges for it. Also, as a customer service gesture, a courtesy refund has been issued.

   If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

   PDIC Customer Support Team!

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a three book set of religious books from Puppy Dogs and Ice Cream.I received a statement from PayPal on May 7, 2023 indicating that I also purchased additional books and charging me $70.30. On a separate date May 23, **** I was charged additional $104.76 for a trial subscription for a digital subscription that I did not request. I attempted to call this company with a phone number that they provided on their website. They currently dont except phone calls and asked me to register a complaint after setting up an account with them. I provided all information to them with this new account for a full refund For merchandise that I did not request. I have not heard back from them. Their business practices are unacceptable and I need to be refunded my money immediately. PayPal Transaction ID 8D536815F5118902M Date May 21, 2023 $104.76 PayPal Transaction ID ***************** Date May 7,2023. $70.03

  Business Response

  Date: 05/23/2023

  Hi *****,

  We are really sorry for any inconvenience this may have caused.

   The online digital library subscription is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. 

   We see that you reached out to us and our support team has already replied to your query explaining how the subscription was purchased along with the benefits of the same. And, as per your request, our support team has already canceled your subscription, and a refund for this product was issued.

   Also, we see that you had added additional books to your order unintentionally and our support team has replied with a return process to avail full refund. However, we see that based on your confirmation an alternative option of a 50% refund was processed for the additional books as you wished to keep the same.

   If you will have any questions or need any support please let us know, we are here to help! Chat is available from 11 am-8 pm EDT(M-F). Email is answered in the order received from 8 am-12 am EDT. You can also reach ** through our phone support at ************ from 9 am-8 pm EDT( M-F) and 9 am-5 pm EDT (weekends). 

   Hope this resolves your query.

   PDIC Customer Support Team!

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agree with all the other complaints on this website. I was charged twice for the same purchase of books but it was a low amount so I didn't fight it. BUT then a month later I was randomly charged $103. This company gets your card number then just charges it without your permission with no product attached. Thankfully it was my debit card so I noticed right away and was able to dispute the charge. I had to get a whole new card because of this company. Shame on you!!! Trying to scam parents teaching their children from your books. Shame on you.

  Business Response

  Date: 05/22/2023

  Hi *****,

  We are sorry to hear about your frustration. We are not a scam company. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. 

  We are offering every customer a one-month free trial to try out our online digital library. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased, and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

  We always try to support our customers with any issues they face. Please do not worry, your subscription has been canceled and you will not face recurring charges for it. Also, you were not charged twice for the same books. You have purchased 2 different single books and hence charges were levied for the same as per the order of books and details of all the books along with the title are mentioned on the order confirmation page.

  If you need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

  PDIC Customer Support Team! 

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw three paperback books that i thought i could share with younger children. The online store was puppy dogs and ice cream. I was charged for two orders of 3 books in each order on April 25 2023. One charge was for $37.52 and a second charge was made on the same date for $30.25. I received these 3 thin paperback books on may 2 2023. My husband was reviewing my statement online and asked me why there were three charges from this company. I was shocked to see a charge on May 9 2023 in the amount of $101.37. I did not sign up for any subscription. I only wanted 3 books. Now i will be returning these three books and demanding a full refund. I have also contacted my credit card company to dispute two of the charges. How dare they take advantage of the elderly? This is a shady company that should be shut down. I and my husband may also forward our complaint to the ********* DA office for investigation. These people are pure and simple scammers.

  Business Response

  Date: 05/16/2023

  Hi ******,

  We are sorry to hear about your frustration.

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. 

  But, we see that you reached out to ** and our customer support team has already replied to your email regarding the subscription charges and other charges related to the purchase of 2 physical book bundles. It has been addressed and explained when it was purchased, and its purpose along with the benefit associated with it.

  And, as per your request, the subscription has already been canceled and a refund for this product has been issued. Also, we see that one bundle is already delivered and a refund for another extra bundle has been issued but the package is already in transit.

  Hope this resolves your query.

  If you will have any questions or need any support please let ** know, we are here to help! Thank you for being a customer!   

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 set of books from Pupy Dogs and Ice Cream site (billing is PUPPY DOGS BOOKS) at the cost of $27.01 and $21.06 for my new great grandson, delivered to MO. Books arrived and have no complaint about them. However, viewing my USAA credit card statement, the company not only charged me for those 2 sets but and additional $97.00 (ref. #: 24492153KT9V1NZML). I have no idea what that charge is for. Am retired and living on Social Security and try to be careful what I spend. Have sent email to the company. But, after reading reviews and complaints from other people, there is a problelm.Thank you, *********************

  Business Response

  Date: 05/08/2023

  *****, 

  I apologize for any confusion regarding this order. Certain items include a free trial of our digital content with your purchase. We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. 

  I see that you were in touch with our Customer Support Team on 5/6/23 and that they made sure that the subscription is cancelled and refunded the complete charges associated with it. If you have any further questions or concerns that we can help with, please don't hesitate to contact ** via our website or through out customer service telephone number, ************. 

  PDIC Customer Support