Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  La Mesa RV Centers Inc

  7430 Copley Park Pl San Diego, CA 92111-1122

• 

  La Mesa RV Centers Inc

  6651 E Gila Ridge Rd Yuma, AZ 85365-7638

• 

  La Mesa RV Centers Inc

  1525 Sierra Hwy Acton, CA 93510

• 

  La Mesa RV Centers Inc

  3493 N. State Route 95 Lake Havasu City, AZ 86404

• 

  La Mesa RV

  5200 Chiles Rd Davis, CA 95618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Northland Heartland trailer was vandalized in in 0ct of 2023. I had brought in the trailer and reviewed the damages *************'s. *** advised that shop would take care of all repairs and handle anything that had to subleted out. *** and I talked about making sure the outside damages could be buff out prior to starting any repairs to the interior of the trailer. ( This is because if exterior damage could not be repaired it would likely total the trailer.) I had call *** on 2-8-24 checking on the progress on the trailer. *** stated that the exterior still had marks that did not buff out completely, I asked if he thought that the panels could be buffed or did we need to get shop involved. *** stated that he was going to try and buff again and let me know. I told ******** would be out of town and the week of the 2-12-24 and returning on 2-19-24. When I arrived back home I had left message for *** with no return call. I went out to ******* on the 2-23-23 to find that the exterior could not be buffed out and that *** had done $10,180.94 in unnecessary repairs. I asked if *** had had a body shop come out and look at the exterior. I was told that they do not do that and I had to figure it out on my own. I had a shop owner write an estimate for the full repairs the amount was in excess of 45k totaling the trailer. I believe *********************** performed the repairs because he knew the trailer was going to total and he was going to miss out on percentage of the repairs that he would be getting paid for. I have also ask La Mesa to cancel and reimburse me for my unused extended parts warranty. I have call La Mesa RV in *********** several time and asked for status and have had to leave several messages. ( Horizon ARV1A10EFF6 has been cancelled for several months per Horizon). I have called the corporate office in ******* with no response. The unnecessary repairs have effected by insurance credit score and causing my premiums to rise by $40.00 month over next 4 years.

  Business Response

  Date: 05/07/2024

  Good afternoon,

  We have reviewed this customer's claim and also spoken to the customer. La Mesa received insurance approval to complete work on this unit in December 2023. La Mesa completed said work. 

  The customer may reach out to a finance manager in *********** for assistance in cancelling any extended warranty.

  Regards,

  La Mesa Corporate 

  Customer Answer

  Date: 05/07/2024

  I am the owner of the trailer and the insurance carrier does not give permission to work on a private citizen private property.( You can call *********************** *************)at ********** and ask her if she gave permission to work on my trailer you will find out they do not do this.) I told *** ****** employee for La Mesa RV that no other work was to be performed until the outside could be address if buffing was going to work. *** ****** took off the repairs and painting to the side and added buffing and then when buffing did not work he did not update State farm or myself. I had to go out and get a estimate what it would cost to fix the outside due to loss. I told *** ****** that if the outside of the trailer cannot be repaired that this would  likely cause the vehicle to be a total loss. *** ****** was told this when I dropped off the trailer back in 2023. When the *** figured that buffing wouldn't work, he had his shop finish interior work without my permission and to financially profit his self and La Mesa RV.  So Buffing would cost ******** and ******* would only be paid for this amount. *** knew he was missing out in 10K worth of commissions so without my permission completed these when I was out of town in *******. This is Insurance fraud. Known ling doing unnecessary repairs on a trailer that the customer has not authorized further than the exterior and *** knew adding the additional repairs would total the vehicle. So this is why he did not let State Farm or myself know.  

  Business Response

  Date: 05/07/2024

  Good afternoon,

  This issue has already been addressed with the customer by multiple La Mesa employees, including management at the Albuquerque store, and corporate. The customer's claims against La Mesa lack support. The customer's frustration regarding insurance coverage are best addressed with his insurer, State Farm, as La Mesa is not an insurance comapny.

  Regards,
  

  La Mesa Corporate
  

  Customer Answer

  Date: 05/14/2024

  So LA Mesa RV is stating that they can fix a trailer that they have been told that the exterior of the trailer being repaired and painted would total the trailer and did not update the insurance carrier or myself that repairs on the sides failed. I gave La Mesa RV and *** limited repair authorization for the exterior repairs only. He violated this by doing interior repairs without my permission. Doing unnecessary repairs on a trailer without my permission this is consumer fraud and insurance fraud.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a *************** on March 15,2023. During our first use to travel to **********, and ***** we encountered leaking air conditioner. We tried to get it repaired in *****, **********, and ******* through the LaMesa dealerships. All told us to return to ******* to get it repaired under warranty. Since we were traveling with 2 dogs we spent some nights in motels due to the heat at extra expense. Upon return to ******* LaMesa in ******* tried to fix the A/C 4 times and each time it continued to leak water onto the bed. At the Midwest Rally in *********** Fl this March 24/2024 it leaked again and we had it changed to a Houghton A/C at our expense. Now ****** and Midwest refuses to cover the cost of repair $1,800. We were dealing with ****** of Sanford Fl and could not get return calls during the warranty coverage year. Each time La Mesa said they had fixed the problem but it was not. Many other campers came to our aid in *********** and saw the leaking.

  Business Response

  Date: 04/24/2024

  Good afternoon,

   

  Records indicate we serviced this customer's A/C and made repairs in May 2023. The customer presented the same issue to *************** in October 2023, but after inspection, it was determined the A/C was operating normally. La Mesa workmanship comes with a 90-day warranty. As these issues are presented outside of this warranty period, La Mesa will not be providing compensation. La Mesa recommends the customer reach out to the A/C manufacturer with his concerns.

  Regards,

  La Mesa Corporate

  Customer Answer

  Date: 04/25/2024

  We have yet to receive returned calls from ****** in **********.  We were told by the person answering the phone that the phone message was given to them or we left messages ourselves on his line.  

  Business Response

  Date: 04/25/2024

  We'll get this customer in contact with our ******* location right away.

   

  Regards,

   

  La Mesa Corporate

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing ****** from LaMesa ** in **** **, we began to have basic, but fixable issues that required service. The catch is we had to bring ****** in from out of state and move it across town from our ** home to the ******* repair facility. After making a list of warranty items we were notified that the some items were going to take longer and we would have to move the ** back to our home while they received the parts. Since we had left town back to WA we arranged a family member to drive the hour across town and move the ** back to our home. We were told the list of items had been completed and we would only need 2 or 3 days for the water tank swap when we came back in. We scheduled a trip to fly in and have the ** repaired and drive it back to WA. Upon arrival we found that 3 of the 6 items were not fixed and 2 of the items were clearly on the ** and not checked. When confronting ****** about this item she talked circles and once she realized she couldn't talk her way out of it, she hung up on us. So once again we will have to fly home on short notice, make another trip in and in the meantime will have to have friends or family move the ** back and forth across the valley because of ************** advisors lack of competence or care. Checking to see if the jobs were done correctly is not a difficult aspect of the job, nor does it require any training, it really just requires someone to care. LaMesa ** doesn't care nor do they have a path for resolution. They don't offer any supervisor or management interaction. In our experience LaMesa doesn't care about anything other than the sale. On the last visit they told me I needed 2 batteries for $1000 and after approval they switched it to 4 batteries for $2000. Again, ****** was not interested in setting proper expectations which would have only taken 5 mins to lift the step in the entry way to look at the battery configuration. Worst experience I've ever had with a dealer of any vehicle.

  Business Response

  Date: 03/27/2024

  Good afternoon,

   

  Thank you for your correspondence. We will assign someone to review this claim and reach out to develop a game plan for streamlined resolution. 

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Thor Rize 18G-Van Up on 9/16/23. When I got in the unit upon pickup I noticed a check engine lite. I went back inside and spoke to ********************* who explained to me that a check engine lite had to be handled at a Dodge Dealership. I inquired why LaMesa would sell a unit with a check engine lite lit, once again he referred me to a Dodge Dealership and offered me a $500 refund. I was so upset I wish I would have refused to take delivery of the unit. They cleared the check engine lite and I drove home without the lite returning. I thought it was a fluke like they told me and was OK. Subsequently I spent a month or so outfitting the unit, became ill for weeks and finally got ready to take a drive. The engine lite came on immediately. I took it to the Dodge Dealership in Sonora who refused to work on it. I took it to ***** in ******* after finding someone to pick me up to home some 55 miles. I went back and they couldnt find a problem, cleared the codes. I drove it home. 10 days later I started it up and the check engine lite came back on. I no longer want a defective ********** Coach from LaMesa RV. I am 78 years old and don't need the hassle of being sold a defective unit and LaMesa not even checking back with me to see if the problem was fixed. I don't have someone I can have make 100 plus mile trips to the Dealership for repair to and from and back for pickup. *********************

  Business Response

  Date: 03/22/2024

  Good afternoon,

  Thank you for your email. A member from our corporate team will reach out to this customer for assistance. 

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** on 10/25/22 with an extended warranty for 72mo for $8992. Brought ** into La Mesa on 2/8/24 for service. Automatic stairs were not responding properly, also had soft closed drawer that would not stay closed when driving. ********* consented to fix stairs but refused to fix drawer, said that the drawer was under the description of hardware, which was under their exception clause. There is no mention of hardware under their exception clause. (copy attached) After arguing that I had complained about that before even taking ** off lot when purchased, they had reassured me that it was fixed. I had to provide them with documentation for this request, for they did not have that particular paperwork. Luckily I did, and it was fixed at their expense. I was unhappy with this warranty program and La Mesas handling of the issue. When I got ** home I cancelled the warranty. Upon cancelling they shorted my refund by $935. They say it was for the work that was done on **(stairs and drawer?) What is the insurance for if I have to pay back what was covered? Of course when I called La Mesa they say it's up to Portfolio what is reimbursed, and when I speak to Portfolio they say that is La Mesas decision because they get the money. Typical run around! I am going to also file against Portfolio Ins. with same complaint. La Mesa also has made it very difficult to get any work done, scheduling you out for 3-4 mo. by the time you can get your ** in for service your 1yr dealer warranty is expired. This ins policy they sell you will not let you take the ** anywhere else within 60mi radius. No other options in area, Another reason for my cancellation, outside of the terrible service they provide, fighting you every step of the way.

  Business Response

  Date: 03/22/2024

  Good afternoon,

  Thank you for your correspondence. ******* followed the cancellation protocol for this customer's extended warranty cancellation request. The cancellation protocol is determined by the issuer of the contract, Portfolio. There is no basis for the customer's additional requested refund. Accordingly, ******* will not be issuing any additional monies.

   

  Regards,

   

  ******* Corporate

  Customer Answer

  Date: 03/25/2024

  They have partnered up with Portfolio. Push and support this extended warranty program. They do Not support the consumer, nor even offer to attempt to make things right, by assisting the customer with a resolution. This is a terrible business plan. I will continue to follow through with my attempt to recoup the monies that was stolen from me, via other avenues if ******* and/or Portfolio do not make this right.

  Business Response

  Date: 03/25/2024

  Good afternoon,

   

  Thank you for this additional correspondence. The customer requested cancellation of her extended warranty through Portfolio. The warranty cancellation protocol was followed. ******* cannot deviate from the cancellation protocol. 

  Regards,

   

  ******* Corporate

  Customer Answer

  Date: 04/10/2024

  You need to teach the person, in my case a woman, to better explain warranties and to be honest with the consumer about these warranties. If people were aware of the truth behind them you would not sell many ,that I understand. You sell deceit and lies. Shameful! wish I had researched your company before purchasing a product from you. Never again! I will be sure to share my experiences with your company to others.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached document

  Business Response

  Date: 03/18/2024

  Good afternoon,

  Thank you for your correspondence. It looks like you're having some issues with getting parts for your Roadtrek unit. We'd be happy to help! We will research and investigate the holdup and develop a game plan to get this issue resolved.

   

  Regards,

   

  ******* Corporate

  Customer Answer

  Date: 03/18/2024

  they have not been helpful and sold me a new vehicle with a known problem

  Business Response

  Date: 03/19/2024

  Good morning,

  Thank you for your correspondence. ******* has corresponded with the customer and its service team to assess the issue and develop a game plan to assist. The customer is experiencing an issue with her satellite radio that is related to the Dodge Ram chassis. Because the issue relates to the chassis, ******* cannot work on the issue. ******* advised the customer to take her unit to Dodge Ram for assistance. The customer's claims regarding a "known issue" with the unit are without support.

  The customer has also been advised to reach out to Roadtrek, the manufacturer of the unit, for additional assistance.

   

  Regards,

   

  La Mesa Corporate 

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 12-01-2023 I paid La Mesa RV $3962.40 plus tax to replace six (6) batteries, that they said were bad / would not hold a charge.. Said batteries taken to Batteries Plus in ************** where they tested as good / held a charge. Batteries were then taken to Batteries Plus in ********* ******* were they tested as good/ held a charge as well. I had previously purchased those batteries 05-01-2023 from Great American RV who purchased from Batteries Plus and installed same.. My issue is as the batteries were not bad as La Mesa RV claims, I need to be reimbursed for the cost of those batteries that I paid for that did not need to be replaced. Both the Batteries Plus Commercial Sales Account Manager ********************* and Vice President of Batteries Plus, *********************, contacted and spoke with and or emailed ******************* ************ adviser for La Mesa RV in ************** attempting to find out what type of equipment La Mesa has to test batteries and never got an answer. I have sent several emails to **** requesting reimbursement with no reply. The issue is that La Mesa charged me for batteries that I did not need as the batteries that were replaced were still good and did not need to be replaced.

  Business Response

  Date: 03/13/2024

  Good morning,

  Thank you for this correspondence. During repairs in late November 2023, technicians noted issues with the 12v power system. These issues were resolved by checking the power system and replacing batteries. ******* will not be issuing a refund. 

  Regards,

  ******* Corporate

  Customer Answer

  Date: 03/14/2024

  Replacing batteries that did not need to be replaced did not solve any issue, as the toilets only work intermittently. The issue is the fact that the batteries did not need to be replaced to begin with. Batteries Plus representatives have attested to the fact that the batteries that were replaced did not need to be replaced due to being tested as good and that they hold a charge.  A question remains as to why ******* refuses to respond to the questions regarding to the type of equipment used to determine the condition of the batteries they replaced. A refund is required.

  Business Response

  Date: 03/14/2024

  Good morning,

  This customer's motorhome had an issue with the 12v charging system. The customer authorized his service advisor to proceed with diagnosis of the issues on 11/8/23. The solution was to remove and replace the batteries and check the charging system. The work was performed and is detailed on the customer's repair order.

  ******* will not be refunding these monies.

  Regards,

  ******* Corporate

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 Coachman Leprechaun RV , **** ES450 . 1.) Still have an issue with steering and hard to keep in the road . 2.) called Monday November 6 and left a message with ***** in Service. The dinette table is cracking and falling apart. It is now November 14th and I still have not heard from her.

  Business Response

  Date: 11/15/2023

  Sorry to hear of these issues! We'll get you in contact with service right away.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaking roof on the slide out Broken awning Electrical fire Stove doesnt ignite Broken shower door Front door doesnt close properly Separation on cabinets and in bathroom Leak on emergency window Locks dont open correctly

  Business Response

  Date: 11/13/2023

  We are sorry to hear of these issues! We'll get you in contact with the service department right away to address.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 Winnebago Travato. The awning made by Carefree of Colorado has a recall on it. I made appointment in August to have the recall repair completed and requested they order the parts required so when I came in in October , there would be no delay. The time required to complete the repaid should have been no more than 2 hrs. My van sat at their facility for 5 days before any work was done. I received a call telling me the recall work had been completed but the motor for the awning was defective. They said they had ordered the new motor and would not charge me for the part but I would be responsible for the labor to install the motor at $199 per hour. I asked the service advisor,*************************, how long the repair would take and he told me 3-4 hrs. I said that my knowledge and research said that repair should take no more than 2 hrs and I really did not want to pay $600-800 to have a $200 motor installed. He said it would take 2-3 weeks for the motor to be ordered and delivered. To my surprise , the motor was recieved by them by Oct 20. ***** called and set my appointment for Weds Oct 25 siting the need to get it taken care of quickly. I call on Oct 24 to confirm my appointment and was told it had been scheduled for Nov 1 unbeknownst to me. Sensing something not quite right , I went to La Mesa to pick up the motor so that I had it in my possession. When I got to the parts department intending to pay for the motor they told me it was a warranty part and there was no charge, which was opposite pf what they had initially said . I took my van to another repair shop and they found the motor that was ordered was not the correct part, the gears in the awning had been removed along with other pieces which would make the awning inoperable even if the motor was replaced. The other facility had to order the complete inner mechanical parts for the awning including a new motor and I am sure my repair will now be in excess for $1000.

  Business Response

  Date: 11/13/2023

  Good morning,

  Sorry to hear of these issues! After researching with the ****** team, it was determined that this customer scheduled an appointment for an awning recall. ******* ordered the recall parts ahead of time. ******* had the unit approximately 5 days (including a weekend). La Mesa's technician performed the recall. In doing so, it was discovered that the awning motor was broken, which may have been related to the underlying recall. Fortunately, technicians were able to get the broken motor covered by the manufacturer. However, as the unit is out of warranty, labor on this motor replacement would not be covered. The customer declined to have ******* replace the motor and asked to pick up the motor. Technicians handed the motor to him at no charge. The customer then went elsewhere for installation of the motor. As the unit was taken to a different shop. ******* cannot verify the claim about missing parts. Had ******* had the opportunity to complete the motor repairs, we would have completed them properly and and provided the unit back to the customer fully functional.  

  Customer Answer

  Date: 11/13/2023

  Entirely untrue! I did not have the awning repaired at a different shop. The appointment i

  made and the date they put on their books were different.  I could not make the scheduled appointment due to a trip I had already planned.  I picked up the motor to make sure it was the correct one and ******* would not pull a bait and switch.  It turns out the motor is not the correct one for this awning and all the interior gears , mechanisms and mounting hardware were removed  from inside the awning.   Even if the motor were the correct one it could not be replaced as all the necessary hardware had been removed.   I would like to have it all back and will return the improperly ordered motor in trade for the parts which were removed.