RV Dealers
La Mesa RV Centers IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 95 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an ** in February of 2020. I paid off the ** in January of 2023 and have been trying to cancel the *** insurance that I financed at purchase. Employee *************** was who I was first put in touch with on 02/16/2023. She emailed me paperwork to complete. That paperwork was completed on 02/17/2023. On 02/22/2023 *** returned to work and advised me that she had what she needed and it would be processed. In late March I had not received any information or a check from my cancelation and was unable to contact *** by phone or email so I reached out to the company name that was on the paperwork I filled out. They had no account info for me. I drove out to La Mesa to inquire. I spoke with ******************************* and *********************** (manager) they informed me that *** had given me the wrong paperwork and that I needed to resubmit the correct paperwork. They asked for additional paperwork on 03/30/2023 so that the check could be mailed directly to me. On 04/13/2023, I reached out to **** and ******* via email to inquire on my refund. A short while later ******* returned an email stating (***********************) had been trying to get a hold of me for additional info. When I called *****, she confirmed my email and phone number and had it correct yet I had missed no calls or emails from her. I am done with the lack of communication of what should have been an easy cancellation. The lack of communication, the lies from all members of La Mesa that I have dealt with is sickening and very unprofessional. I want my refund issued back to me immediately.Business Response
Date: 04/13/2023
Hello, sorry to hear of these issues. We'll get your GAP refund processed right away. It appears we may have been missing some key information, which contributed to the delay. We are happy to assist you with getting this task completed.
******* CR
Customer Answer
Date: 04/13/2023
This is the same response I have been given since 02/16/2023. They say they are or were missing information yet they never contact me for the information. This response is of little help.Business Response
Date: 04/14/2023
Good morning, thank you for your correspondence. Though we cannot post specific information on a public forum such as BBB, we have confirmed the customer needs to send **************** a specific document to complete the cancellation request. The customer has already been advised as such, but we are happy to advise him once more. Thank you
******* Corporate
Customer Answer
Date: 04/17/2023
******* continues to satisfactorily address my chief complaint. No one that I have dealt with is competent and this continues even through these communications. I have contacted the warranty company on my own.Initial Complaint
Date:04/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second complaint I have sent you about this business. I still want them to take back the ** but they refuse. The day I took it back to them and they refused it was making a screeching noise in reverse and idling. The Salesman ***** talked with service about it and thought it is a loose heat shield. An appointment was to be made. I also have a service contract with them. I have called them 3 times, ***** has given me people to contact and let them know that the ** is approving it. I gave all the information each and every time. It was to a female that answered the phone in the service department. I never received a response from them. I really do not trust this company. Besides the fact that I have a quote sheet for the price and payment that is different than what is on the sales receipt.Business Response
Date: 04/19/2023
Good morning,
Thank you for this correspondence. We have assessed this customer's claim. We are happy to make sure this customer is scheduled for service to address the heat shield concern. La Mesa declines to "buy back" this customer's unit as she has proposed, but the customer may work with our buying department to get a quote for market value and to see if there is interest from the buying department.
La Mesa Corporate
Initial Complaint
Date:04/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ********************* and my partners name is ************************Back in December we went to the ******* in ***************, ** to look at camper vans for our family of 4. After finally agree wed like to follow up and get one, we worked with *****************) and **** in financie to run and see if we would qualify. This was done on Dec 26th and in return we were approved on Dec 28th from a Lender however the terms was that we needed to place more money down.We waited to accept offer being informed we had 30days to accept: the offer that was given to us was for a Winnebego *************** at roughly 109k with ****APR, ***** down.We waited and as we waited we finally landed on wanting to go through with the offer that was provided. On Jan 25th we wrote informing we would like to do the offer and how go about it, when we didnt hear ****** wrote ***** asking if the offer was still open. ***** took it upon his own hands to then say it would and he would let them know. ****** clearly asked that no other credit or items ran would be needed. However, ***** and whoever in finance took it upon them selfs to run both mine andDarren credit inquires again though we did not authorize this and we were still within the 30days approval window.***** then contacts ****** informing offer came back with ***** and roughly 11% with now a $1100 payment, which is completely ridiculous. When questioning where our original offer was, ***** informed that it was not real, however we have the email from **** back in Dec proving differently and the letter in the mail that came too.Issue:1. We never approved for La Mess to run our credit on Jan 26th. Due to multiple hard inquiries previously our credit has both dropped in score and now will drop even more with them pulling it for a second unauthorized, la mesa needs to help get this removed 2. We feel completely backstabbed and betrayed as a customer and no follow up from anyone nor La Mesa 3. Our offer was given at ****% which differs of ~11%Business Response
Date: 04/18/2023
Good afternoon,
Thank you for this correspondence. We will investigate and determine how the credit inquiries were processed, and, if appropriate, we will work with the customer to get the inquiries removed. Thank you.
La Mesa Corporate
Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a class b *************** home with two problems with it, noted and initialed by us on the due bill. The first problem was the sliding door needed to be adjusted. It was fixed. The second problem is the sink needed to be either repaired or replaced. I have called so many times and emails so many times and once was successful and speaking to the service manager. He told me he needed to investigate. I purchased it in January 12, 2023 and the day I spoke to the service man was February 14. I continue to call and email and leave messages with no success.Business Response
Date: 03/30/2023
Good morning,
Thank you for this correspondence. We're sorry to hear of these delivery issues but are happy to make it right. We'll reach out to the customer right away to coordinate with service to ensure the sink parts are ordered.
Thank you,
******* corporate
Customer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
Date:03/21/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2022 ************* Qwest in October of 2022; beautiful unit except it was sold to me defective. I spent over $168,000 on the unit. The door to the unit was bent at the manufacturer as there are no defects in the paint (its not chipped or cracked). ***** had to know the door was bent when installing it as it bent the hinge. The driver from ******** to ******* knew the door was bad as it has a really loud wind noise. The quality control person at LaMesa had to know the door was bent yet it was sold to me. Now I'm being jerked around to get the replacement door on my unit. I live in NY and its a 5 day journey to get to LaMesa, get it fixed and then to go back home plus the cost is over $1000 for fuel and tolls. I took the unit right back to LaMesa to prove the door was defective; they ordered a new door which they now have. I can not get time back off from work until the end of June. They are unwilling to store the door till then and are making me re-put in the claim through another company. The issue with that is that according to ******, ***** will not take the door back and then send it out to the new company. I feel like two major companies are jerking me around. I need my door fixed and I need LaMesa or Jayco to help with this as they are responsible. I am starting with LaMesa as they have the door and can fix this for me but are unwilling to wait till the end of June to repair the unit they sold me. My claim number is J00784275; the vin number is *****************. My email address is ***************************** you, *****************************Business Response
Date: 03/21/2023
Good morning,
Thank you for your correspondence. We will see if it is feasible to install the door at the end of June for this customer as requested. Thank you.
La Mesa Corporate
Customer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me as long as they will replace the door at the end of June. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:03/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date 2/12/2023 on 2/13/2023 we noticed there was a problem with our slide and called Mobile Support, they failed to EVER respond or call back. On 2/15/2023 we drove the ** back to LaMesa ** ******* and were told the entire slide component needed to be replaced and it would be ***** business days to receive the manufactured parts. On 2/27 I called to check the status of our order and there was no record of parts being ordered for my account. I texted the tech that said he was ordering the parts and after following up, on 2/28 he informed me that the parts were actually ordered, manufactured and shipped and should arrive in 5-7 business days. Again, I called on 3/9 and was told the parts were still being manufactured. After calling the part manufacturer myself, I was told the parts were still in production and are expected to ship 3/16 and arrive 3/23-3/24 and that I would be provided a tracking number for said parts as soon as it is available. NO ONE is ever available by phone, nor do they EVER return a phone call...mobile service, service, parts or delivery. I was contacted by *******************************, in house counsel and made an offer of compensation that expires in 2 hours today. I counter-offered this morning and have not received a response. I no longer want LaMesa ** to repair my ** as they knew within the 15 days return policy that my ** was defunct. They have had ample opportunity to rectify this, and have failed miserably. Do NOT do business with LaMesa **, they will sell you a rig and abandon all responsibility.Business Response
Date: 03/21/2023
Good morning,
Thank you for this correspondence. We have been working with this customer on obtaining tracking information from the manufacturer of the parts that are needed. The parts are estimated to arrive this week, though we will obtain more specific information from the manufacturer today. The customer is unwilling to take phone calls at this point but the customer has been advised of this via email as of 3/21/23.
Thank you,
La Mesa Corporate
Customer Answer
Date: 03/22/2023
I am not corresponding verbally so I have record of every conversation with this company, as they have proven to be deceitful time and time again. The offer made is unacceptable and there has been no mention of my counter offer.Business Response
Date: 03/22/2023
Good morning,
Thank you for this correspondence. Two emails were sent to the consumer yesterday morning regarding the status of a parts shipment and discussion re compensation. The consumer has not responded. The customer is encouraged to respond.
Thank you.
Initial Complaint
Date:03/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing an RV in ******* I have made several attempts to register it in **********. DMV has stated on numerous occasions that they have sent ******* instructions to forward the appropriate paperwork. ******* is refusing to do so or just completely disregarding the requests. Spoke with a manager and was assured the paperwork would be sent over and months later, still nothing. ******* refuses to respond to my requests to speak with someone who can get the paperwork sent.Business Response
Date: 03/15/2023
Good morning, thank you for this correspondence. ******* is aware of this customer's situation. Based on latest information, it appears California DMV lost this customer's title paperwork. A duplicate set of papers has been ordered. We will follow up with both the customer and appropriate California DMV entity to see this through.
Regards,
******* CR
Initial Complaint
Date:03/01/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new ** from La Mesa RV in ******, ** on 2/10/2023. When I went to pick it up, I expected the ** to be cleaned and ready and prepped for delivery. When we got there, they took us in to the finance department and had us do the money and title stuff. We did all that. Then they told us that while prepping the vehicle, they noticed the propane tank would not take propane, so they needed several hours to swap out the propane tank.We walked through the vehicle and identified 9 issues that needed resolution - thinks like the fresh water senser was not working, the door step on off switch was not working, it was missing a cushion, etc. They fixed some of the issues that day and told us they would order some parts and let us bring it in to the ******* store in a week or two to have the remaining issues resolved. I have been trying ever since then to finish up these issues. I cannot seem to reach anyone at the ****** store to follow up on these issues. I emailed several times, I left voice mails several times, but I cannot get the delivery manager or salesman to call me back. Today I got a call from someone at the store telling me that they cannot register my warranty on the ** because it has outstanding safety recalls on the chassis. I directly asked the salesman if there were any outstanding recalls on the unit and he clearly told me that they have all recalls fixed before they deliver a vehicle. I asked to speak to a manager about this, and they just transferred me to a voice mail and I have not had any call back. This is exasperating to deal with.Business Response
Date: 03/01/2023
Hello,
Thank you for this correspondence. We will have a representative reach out to this customer tomorrow to follow up on these concerns and get him in for service right away.
Regards,
******* CR
Customer Answer
Date: 03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business called me today and agreed to correct these items within 2-3 weeks. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If the business does not correct these items within 2-3 weeks, I would like to reinstate the complaint
Regards,
*******************************
Initial Complaint
Date:02/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 18th, 2023, I purchased a used 2020 Coachmen Freelander 27QB. First, ******** took me into the service and started picking things and throwing them on a desk. Thinking they went with my ** until she told me what I owed. I said I thought this went with the ** or a gift (since no one mentioned or discussed this with me.) she said my gift is their catalog! Then papers were coming at me to sign with brief explanations. Driving home I hit a curb and felt it rock, felt like it was going over, luckily it didn't. I slowly made it home. Informed that I only had 15 days to test drive, I drove the 20ish miles to my brother's. I drove to my brother's on ************* of the highway at the slowest pace possible terrified. Heard awful noise. Feb. 22, I drove the ** back to La Mesa, ************************************************* ***** **. and told them I was afraid to drive it and I there is something wrong with it. ******** and I went for a drive and I made him drive. He heard it and we went back and talked to service. They said it was probably a loose heat shield, but no offer was made to fix it. Salesman gave me 2 cards of their used ** buyers. I contacted and he said he would get back to me later that afternoon. I texted the next morning and he said he would get back to me later, he never did. The next day I called the other salesman and he had to contact the other out of courtesy and someone would get back to me. That was Friday, monday I called and left a message stating I would be taking further action. He called back later and apologized, said all that they could give me for the ** was $45,000. and $5,000 dollars for the deduction of money not financed. The total financed amount was $70,285.75. I believe they should pay back the amount financed less ************* $1499.00, service contract $5905.00, and roadside assistance, *******, I am willing to forfeit my $1500.00 deposit and pay the licensing fee of $390.10. Respectfully, *********************************Business Response
Date: 02/28/2023
Hello,
Thank you very much for this correspondence. As to the customer's service concerns, we are happy to get her unit into service and address the heat shield issue. We are also happy to work with the customer on providing any additional orientation so they may feel more comfortable with the features of their unit.
We will be reaching out to discuss.
Regards,
******* CR
Customer Answer
Date: 03/01/2023
I cannot accept response.
I do acknowledge that I was over enthusiastic. I did not realize all the extra expenses of a traveling RV even when it is parked. I am 62 years old and wish to retire eventually. This not only scares me to drive as I assume it will more as I age. Plain and simple it is too big and too expensive. I will be strapped now but when I retire it will financially devastate me in costs. No it is not comfortable enough to live in full-time and neither would I want too. I stand with the desire to return it and did not fully understand that they would not accept a return as I thought I had 15 days and told to take it on a longer drive which I did. They really will not lose anything as I have offered to lose deposit and licensing fees. I will give them money for the gas I used for test drive.
Respectfully,
********************************* RN
Initial Complaint
Date:02/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been taking my RV to ******* for the past year and the service has been horrendous! This last time, I took it in, they replace the batteries and never even tied them together leaving one cable dangling, arcing and causing electrical issues. I found the problem, took a picture and contacted La Mesa to mobilize a repair tech. They told me that I need to bring it in. I've been back and forth to their location a number of times and they are continually incomplete with their order and the workmanship of what they DO finish is unacceptable.This is a safety issue and could have resulted in a much worse situation. I expect them to get out immediately to repair it. I don't think a refund is out of the question here either!Business Response
Date: 02/28/2023
Hello,
Thank you for this correspondence. Sorry to hear your service experience was less than excellent. We will be reaching out to discuss remedying the situation and fixing the battery cable issue.
Regards,
******* CR
La Mesa RV Centers Inc is NOT a BBB Accredited Business.
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