Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out that Intelius is selling my information without my knowledge or consent and I formally request to remove my data from Intelius and affiliated websites as the self-service suppression tool is not working. Also, I request to not sell the email or any other info I used to contact customer care team regarding this issue.I tried removing my information from Intelius through the suppression tool they direct to but it was impossible as the flow is broken. Per recommendation on screen, I contacted the customer care team and got reply:"Thank you for your message. Unfortunately, we were unable to validate your identity based on the information provided. Please provide full physical addresses that you may have used to help validate your identity. That information will only be used to process your request. Your request to remove your information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including ***************, Intelius.com, ******************** and USSearch.com. "So now instead of removing my information, Intelius is asking for more data and already added more of my personal information to their website without my consent just because I have contacted their customer care team - I have never agreed to adding any of my data to their website in the first place and suppression tool kept telling me that my email would be used only for verification purpose and not for anything else which was clearly a lie.I formally request to remove all of my data from Intelius and affiliated websites and I do not consent to adding more of my personal information to Intelius or other PeopleConnect affiliated websites, including the email I have used to contact the customer care team. This usage of my data was never authorized by me, is unlawful and jeopardizes my safety.Profile IDs are in my email to customer care team but I can provide them to Intelius again if needed.

  

  Business Response

  Date: 01/23/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *****, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Ms. ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Intelius, a company I recently discovered is selling my personal information on their website without my knowledge or consent. I have attempted to use their data suppression tool but it navigated me out of their own website and into a dead-end. Alarmingly, I have discovered two separate profiles about me, with the report ID's for each one being the following: 454e433d-4834-4fce-a067-fd46835e7682 21929ae1-f4c8-4db2-a4ce-dfa0945203ab I kindly request that you assist me in ensuring the following actions are taken by Intelius: 1. Immediate Removal of My Personal Information: Intelius must remove all my personal details from their database and all associated platforms.2. Confirmation of Compliance: Intelius should confirm in writing that my information has been permanently deleted and is no longer accessible on their systems or third-party platforms.3. Explanation of Data Acquisition: Intelius must provide an explanation of how they obtained my information without my consent.If needed I am able to provide ID identification for further verification.

  

  Business Response

  Date: 01/22/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *********, ID ********.  
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** *********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a charge on my ****** account for $37.94 on Jan 10 2025 and Dec 9 2024 to a company called Intelius even though I have never signed up for an account and have never received any Email from them. I did look at their website once but I absolutely did not subscribe to any of their services. I raised the issue with ****** but they have just closed the case and denied my claim without providing any evidence to me. This appears to be a common outcome from ****** which is very concerning considering the number of complaints I can see online about intelius.

  

  Business Response

  Date: 01/22/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** ****, ID ********. 
  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link: *****************************************, and in our Terms of Use located at this link: ****************************************************;
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their card, including for the automatic renewal of their membership. 
  

  To ensure a thorough investigation of the account in question, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm this claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  

  We have cancelled and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent previous notice to Intelius requesting deletion of all personal record in all systems, cancelling all agreements in the event they exist, for the stated reason consent is being revoked for personal data processing. However, on January 19, I found that two of their websites still report personal record as noted in the attached letter. Consent to process such data was never knowingly provided. One website states it reports Government Salaries and that it will not remove personal data because such removal may affect their records. However, they cannot process record without personal consent as their website is not an entity authorized to process personal data for a function of the US Government. An additional website noted in the attached letter posts personal data that I would also like deleted. Previous attempt to contact Intelius, at the ************ address noted on the BBB page, was returned US mail for the reason ***. With consent revoked and contracts cancelled, they have no other legal reason to process personal data. I would like this party to destroy all personal data in all systems, including specific data of two websites noted in the attached letter that were active January 19, 2025. I would also like Intelius to cease processing personal data in any system now and in the future.

  

  Business Response

  Date: 01/21/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, ID ********. 
  
  Mr. Schnurrs right to delete request is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types, and the pages users visit while using our site. 
  
  If Mr. ******* is registered as a customer, they will receive an email instructing them to log in to complete their request. If ********* exists for the provided email address and it is not linked to a customer account, an email will be sent containing a link for identity authentication. Upon authentication, an email will be sent to confirm the completion once processed. If ********* for the provided email address is unavailable, an email confirmation will be sent to them. We will still retain member information as required to fight fraud, to enforce our billing agreements, to use as evidence in legal matters, in system backups, or otherwise where necessary and legally permitted.
  
  Please note that this right to delete ********* does not extend to the publicly available information that Intelius gathers for producing reports available on the website. To exercise those rights concerning the public data, kindly utilize this link: ************************************************* in the section labeled *********** Tools.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yester day I ran a report on7122295949,the owed amount was.95 ,it was taken out of my account but I never received a report,I paid the price asked where is my report ,I feel I should get a free report.

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, ID ********. 
  
  Ms. ******* should ensure she is logged into her Intelius account using the same email address, ************************* and the password she used during registration. This will allow her to access the report without any issues. She can log in directly using this link: ***************************************. If she has forgotten her password, she can click the Forgot My Password link on the login page or contact us for assistance by phone at ************ or via email at [email protected].
  
  Please note that the report associated with the phone number ********** is available and can be accessed within her Intelius account.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time I've had to request the removal of my personal information from Intelius. I'm frustrated with finding my name, home address, phone numbers, and email addresses on ******. It's alarming that they have seven profile pages about me. I demand that they immediately remove all these profiles containing my personal information, as they are jeopardizing my safety. Here are the **** for which I am requesting removal:****************************************************** ****************************************************** ****************************************************** ****************************************************** ****************************************************** ****************************************************** ******************************************************

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ****** *********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Intelius, a company I recently discovered is selling my personal information on their website without my knowledge or consent. I became aware of this issue through an alert from ******, which flagged that my personal details were being publicly listed by Intelius.I take my privacy very seriously and have never authorized Intelius or any related entity to collect, use, or sell my personal information. This action is a direct violation of my rights and raises significant concerns about the misuse of personal data.I kindly request that you assist me in ensuring the following actions are taken by Intelius:1. Immediate Removal of My Personal Information: Intelius must remove all my personal details from their database and any associated platforms.2. Confirmation of Compliance: Intelius should confirm in writing that my information has been permanently deleted and is no longer accessible on their systems or third-party platforms.3. Explanation of Data Acquisition: Intelius must provide an explanation of how they obtained my information without my consent.I am confident that your intervention will help facilitate a swift resolution to this matter. I trust that Intelius will comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) or similar legislation that protects individuals' personal data.Thank you for your attention to this matter. Please let me know if any additional documentation or information is required to assist in resolving this issue.

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress your Mr. ******* background report from appearing on *************** and affiliated  people search sites, they can access the Suppression Tool located at this link: ****************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If Mr. ***** would like to exercise his CCPA or other state law privacy rights with respect to the user data ********************** collects from him, he can do so here, ***********************************************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up as they were offering a 30 day trial.I was charged right *************** is the part of that email : If you do not cancel during your 30-day trial, your full membership will begin and you will be charged $25.11. Your membership will automatically renew every 30 days

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *****, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Our records indicate that Mr. ***** enrolled in the Unlimited Person Report Membership at a promotional rate of $12.55, which reflected a 50% discount on the first month, providing access for a 30-day period.
  
  We have confirmed that Mr. ***** successfully canceled his membership online, and no additional charges will be applied unless another purchase is made through his account. Additionally, a full refund has been issued to the payment method used for enrollment. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal information on *********, sharing my sensitive private info, sharing home addresses, emails, and cell. I tried to opt out request removal, however, was unable to do so following their link.Please remove my personal info as this exposes me to identity theft, harrasment, etc ******************************************************

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report, phone number repport and email report and validate  ***** *********** request based on the information provided in their complaint. We will go ahead and suppress all reports pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/17/2025

  i reject this response, my information still shows on your site under old phone numbers. I asked to delete all information (my whole report) under my name to include family members for privacy reasons. 
  

  please delete my report with my sensitive private information that includes addresses, phone numbers, and relatives

  

  Business Response

  Date: 01/21/2025

  Dear ****** *******,

  This response addresses the consumer complaint submitted by ***** *********, ID ********.

  We have successfully located and removed the background report and both phone numbers associated with the information provided in Ms. ********** complaint. These removals have been confirmed based on the details she included in her submission.

  The requested information has been removed from the Intelius website and applied to all public data displayed across the people search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.

  Information Removed:

  Name: ***** *********
  Phone Number: ************
  Phone Number: ************

  To ensure the removed information no longer appears on her device, we recommend clearing the browser cache. This step helps remove any cached links from previous searches. If any information still appears after clearing the cache, we encourage Ms. ********* to contact our Customer Support team via email, including screenshots and URLs of the information requiring further review.

  If there are additional questions or concerns, please do not hesitate to contact our ************* team at ************. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running false advertising and ripping off consumer by providing false information and continuing interrupting your log in process and kicks you out and then tried charging me twice for my 7 day trial I want tefunded

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *******, ID ********. 
  
  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies and inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Upon reviewing Ms. ********* account, it was determined that she may have inadvertently purchased duplicate subscriptions for Unlimited Person Reports.
  
  Lastly, we have cancelled and refunded ******* Nesheims account back to the payment method used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support