Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intelius.com has 8 locations, listed below.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most other complaints here, I've been unable to exercise my right to privacy because Intelius has suspiciously attached 31 incorrect emails to my information while simultaneously and correctly listing every address I've lived at for the last 20 years. because of Intelius' business practices. But it starts to make sense when you realize the only way they allow you to exercise your right to privacy is by entering an email that they've attached to the record. The personal information that Intelius is displaying is being used to harass me and my safety is at risk. The fact that they've created a system that prevents people from protecting their privacy so that Intelius can turn a profit seems pretty unethical. I want my information removed from your website and I want you to stop re-publishing every few months. If you fail to do that and I end up harmed as a result then I guess this complaint will serve as a formal record of what's occurred.

  

  Business Response

  Date: 01/09/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ******* ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************************************** ******************************************** These two websites are actually operated by the same or conjoined companies. The first advertises that they offer the service for free but then when you click the link (they paid to have sponsored on ******) it redirects you to a site with the exact same design, exact same mechanics and exact same claims of authenticity as the 2nd site. After entering your email your name and answering if you live there or not, they then redirect you to the same payments service page as the other and say you can have a7 day trial for a few dollars and then it's ***** a month which is extreamly high. Unreasonably high actually considering you can get Gemini ai advanced 2tb of ****** 1 storage and tons of other perks that will equally (if not greater)provide the requested informative in addition to resources to aquire deeper and relative information. Searching the site map links provided no resource for free services or free information that couldn't be obtained from zillow or any other property/retail sites. This is just absurd that they can get away with this and the lengthy time between user input of information and returned results is suspicious. Their reviews through multiple channels have indicators of being fake and scripted as they are mixed with many 1 start detailed, customized and more genuine reviews on the horrible nature and quality of the sites and even mention of the 5 star reviews being fake and flooding the review board. Here is a link to the search query and result. *********************************************************************************************************************************************************************************************(**********)&ved=2ahUKEwj59bLFlOeKAxUJHzQIHQ-9LQYQmoICKAB6BAhiEAE&biw=412&bih=759&dpr=3.5

  

  Business Response

  Date: 01/09/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** K, ID 22786479. 
  

  To clarify we are Intelius, a different company from PublicRecordReports and PropertyFocus.
  

  Intelius is an online people search engine that compiles info from millions of public records, including information provided by state and local governments. Because each state has different policies that govern access to public records, it can be difficult to find certain public record information on your own. Intelius streamlines the process, gathering the information in one easy search. When you run a new search, public records can be pulled from multiple data sources, and when available, this information is then compiled and displayed in a single, easy-to-read report.
  

  We strive to provide our members with available public record information in our person reports following an extensive search. This information may include names, aliases, phone numbers, address histories, possible relatives, criminal or traffic records, *** offender information, and social media profiles. We do not create or add to the information we obtain. We simply display the available public record information.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/10/2025

  .My complaint is that they are advertising their product services for free. They are not, they also both asked for a lot of personal info before they make you wait an awkward amount of time right after collecting all the info from you and  just before the payment portion of th3 report. There is no resource for free services other than the "sponsored" search ad. The answer they provided you did not address the concerns I mentioned other than tune entanglement  of the two similar companies. Also, why has the other company not responded?

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *, ID 22786479.
  
  To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, ************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.
  
  Additionally, as stated previously, we are Intelius and therefore not affiliates with the websites Ms. * is referring to in her attachments.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I requested that my information be suppressed from appearing on Intelius' website. At first, they did. But now, when I search my phone number, my name and full address pop right up. I am the victim of identity fraud and these services only make it easier for the crooks to steal more from me.

  

  Business Response

  Date: 01/06/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently learned from Norton 360s privacy monitor that I need to manually delete the data collected without my consent from a data broker named Intelius. I contacted Intelius about this data, which I then learned cannot be deleted because Intelius prevented the delete of my data, which Intelius collected, through hiding it with phone numbers and emails which do not relate to **** then sent an email to Intelius support where they said they cannot find my data, although the truth is, my data is located within the organizations they said they cannot find it. In this, Intelius has a policy of collecting more data, by registering emails, street addresses, and social security numbers, without consent, in order to release the data collected. These lies made by Intelius violate the privacy of individuals, along with the notion of violating the US Constitution, by collecting data without consent and without merit. The lack of responsibility by Intelius to delete the data they collected, and claim they do not recognize the individual who requested the deletion of the data in their system violates conduct of organizations in response to the customers they are serving.I would like this to be resolved easily through the complete, and utter deletion of my data collected by the data broker, Intelius, Intelius to not collect my data, without consent, for the rest of all eternity, and to rectify the organization's irresponsibility to lying to the general public of the data and the lack of resolve and clarity to removing their data from Intelius's systems.

  

  Business Response

  Date: 01/03/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** **********, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate **** *********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **********
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have found my personal information on Intelius' websites and 37 of their affiliate businesses. When I attempt to request deletion, I am unable to, as they only have listed old phone numbers and emails to which I no longer have access. I was directed to email ***************************** I sent an email on Sept 9, 2023 and have never received a response. I sent a follow up on Jan 2, 2025 and still have not received a response.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *****, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** Browns request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 November 2024 I requested Intelius and *********************** to erase my personal information found on their website. I sent follow-up emails on 12/2, 12/10, 12/13, and 12/29 inquiring about the status of my request and making subsequent requests to suppress my personal information. Intelius and ************************* repeatedly sent me the same generic email about using their ******************** which does not even work. I complained about this and sent them proof of my identification which they ignored multiple times. Intelius and *********************** are violating my right to privacy. They falsely claim that: "The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department"It has been over a month since I made my request. They will ignore you when you contact their customer service ********************************* and *********************** are notorious data brokers that criminally ignore privacy and data suppression requests.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********************************* ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate Sanlin Robinsons request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/04/2025

  I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information.  I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month.  Your response of finally complying with my privacy demands has only come as a result of me reporting you to the BBB, **********************************, and the office of the *****************************  You would have continued ignoring my formal requests if not for being reported to these offices, just like the many other complaints by others whose privacy you similarly violated.  I expect a formal apology.  I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests.

  

  Business Response

  Date: 01/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ********, ID ********. 
  
  The information that Intelus displays and makes available on its website is public data. State comprehensive data privacy laws, such as the **** do not provide consumers the right to delete their public data; all such laws expressly exempt public data from their reach. Nor is Intelius the originator of these public records and we cannot remove specific records from public records or erase data from public records. While not required to do so, Intelius nevertheless respects consumers privacy and allows individuals to suppress their public records from appearing in background reports on its and its affiliated websites. According to our records, we have suppressed the specific public records Ms. ******** requested. 
  
  We respectfully request that Ms. ******** contact the customer service department at support@*************************** if she is aware of any additional information she would like suppressed. She should include URLs and screenshots of the information to assist us in locating the information expeditiously.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/19/2025

  Just as it is your right to post, share, sell, and store publicly available personal information, it is my right to have you stop all of these practices with my personal information. I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information. I tried using your suppression center multiple times. Just as many others have filed complaints that your suppression center does not work, I experienced the same difficulties with your dysfunctional system. It is designed in a way to make it impossible for many people to suppress their personal data on your websites. I contacted your customer support team multiple times about your suppression center not working. You ignored all of my requests for assistance. I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month. You also ignored all of my demands. Under the *** I have the right to delete my personal data. Under the *** your company is required to respond to requests by individuals asserting the rights granted to them under the law. You did not respond to any of my requests and demands, but instead sent the same generic email about using the suppression center despite me informing you repeatedly that your suppression center does not work. Your response of finally acknowledging my privacy demands has only come as a result of me reporting you to the BBB. You would have continued ignoring my formal requests if not for being reported, just like the many other complaints by others whose privacy you similarly violated by ignoring their privacy requests. I expect my information to be deleted from your sites, not just suppressed. I expect a formal apology and you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request that the following names of myself and all of my family are formally being requested to be removed from the Intelius.com website. Myself and all of the people listed below did not authorize nor allow Intelius.com or any of its affiliate website, to use their names and personal info in any of its websites. I am hereby requesting that Intelius.com remove all of our personal identifying information, profiles, addresses, numbers and everything from your site and any affiliated sites related to our family. I am ready to take legal action with a lawyer if these sites are not removed. Please remove ***** ****** ******, Gardena, ** and remove the profile of ****** ***** ******, Gardena, ** And remove the profile of ***** L ******, Gardena, ** And remove the profile of ****** ******, Gardena, ** And remove the profile of *****************************, Gardena CA Please immediately remove any and all mentions of our names, age, and everything about our personal life and information from this website and all websites that you currently have and also in the future including all of the information of the people Ive listed. Same with all of the family members and people I have listed in this request/complaint.I will be keeping record of all these names/URLs and will gather info necessary for potential legal proceedings with my lawyer if these removal requests are not completed within an expedient and swift manner. Thank you.

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress ***** ****** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  ***** ****** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the unauthorized and harmful disclosure of my personal information by Intelius through their system. This service appears to be publicly displaying sensitive and potentially damaging information about me online, without my consent or knowledge, such as:Current and previous addresses.Full name Age Family details Date of birth This information could be used for identity theft, stalking, or other malicious purposes.I demand that Intelius immediately cease the dissemination of this personal information online.Furthermore, I am trying to remove the information through their website and it is virtually impossible, which is a clear violation of privacy laws. I request that the BBB investigate this matter and assist me in resolving this issue. I am available to provide further information or documentation as needed.Respectfully,********

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ******** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still shows my info after suppressed it and tried to contact support team twice but no reponse. Thank you.

  

  Business Response

  Date: 12/31/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ***, ID ********. 
  
  After further investigation, we have confirmed that Mr. ***** information is no longer accessible on the Intelius website.
  
  Please have Mr. *** clear the cache on the device he used to conduct the search so that the link is removed from his device. If, after clearing his cache and cookies, he still sees the information on our website, please have Mr. *** email [email protected] with both the screenshot and the *** of the page that displays the information.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 12/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  M C
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot successfully request to suppress my personal information from Intelius/PeopleConnect due to their removal tool not being operative. This is a legal right I have that is not being honored. I request that the job of suppressing my personal data/information for sale (report ID included in complaint details) be finished.

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate *** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support