Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 178 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested Intelius to remove my personal information from their website through their opt-out process. Despite following their procedure, they have not acted on my request.Desired Outcome:Immediate removal of my personal information.Written confirmation of the removal.Thank you for your attention to this matter.
Business Response
Date: 12/27/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ******* *****, ID ********.
The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
We were able to locate a background report and validate Obadiah Smiths request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 17th 2024 I used intelius service to look up a phone number. I paid the .95 cents for the trial basis and then immediately canceled my membership. They also charged me $3.99 on the same date and for what? I didn't order anything else!Business Response
Date: 12/18/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ****** *******, ID ********.
Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, as well as service add ons are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
We have cancelled all memberships and refunded Mr. ********* account back to the payment method used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius' data suppression tool does not work. I have suppressed my personal data multiple times and my personal information still appears on their affiliated websites. This has caused me to be stalked and a victim of a crime. For example, Zabasearch, which uses Intelius, still has me able to be found via my phone number.Business Response
Date: 12/09/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ****** De Las Alas, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We can confirm that the records pertaining to ****** De Las Alas and phone number ************** have been successfully removed from our database. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They advertised providing criminal records search and supply but did not provide it. I know the person I looked up has a criminal record.Business Response
Date: 12/04/2024
Dear ****** *******,
This response is in regards to the consumer complaint from **** ********, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
Lastly, we have issued a reversal to **** Thompsons account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Done a free trial with this company for phone number reversal. Canceled the trial within allowed time .Download of documents cost extra. I couldnt access documents. I am still being charged.Business Response
Date: 12/05/2024
Dear ****** *******,
This response is in regards to the consumer complaint from *************************** ********.
Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
After a thorough investigation, we were unable to locate an active Intelius account with the information provided. In order to meet Ms. ***** expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The ****** email address or ****** Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** notified me this website is selling my personal information with out my consent. ****** has requested Intelius (+37 affiliates data broker websites with whom they share information) to remove my personal information as well as stop sharing and selling my personal information. However, the request was made over 4 months ago and Intelius still has not removed my personal information from their website or their affiliates websites. I would like my personal information removed from their website and all of their affiliates and data brokers websites.Business Response
Date: 12/02/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ****** **********, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ****** **********. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** **********
Initial Complaint
Date:11/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested that this company remove my data from this and all affiliated sites, however, their suppression tool does not work and never sent a verification code. I then contacted customer service as the site directed, with the *** associated with my information. I then received an email saying that I needed to provide them with additional past phone numbers, emails, and addresses, so they can verify it's me. I refuse to provide additional information to a company that I'm trying to remove my information from. I tried again to use their suppression tool, with no success. Sent the *** containing my information, which they again refused to remove.Business Response
Date: 11/25/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ****** ******, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ****** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius is a data broker that refuses to remove my information despite repeated requests. My data identifier is e4549750-05c8-4636-9894-55b3ff98bfdc. I have attached a screenshot of the offending entry.Their data removal and suppression tool is deliberate impossible to use, as their primary source of income is scammy background check "services." I have been a victim of cyberstalking and harassment and have been very diligent to remove personal data about me from the internet.Business Response
Date: 11/20/2024
Dear ****** *******,
This response is in regards to the consumer complaint from **** ****, ID# ********.
Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
It seems Mr. ****** public information has already been previously suppressed. If any information pertaining to him remains visible on the website, kindly have him email a screenshot and the *** of the information that needs to be suppressed to [email protected]. Upon receiving the necessary information to isolate and identify the report(s), we will proceed to manually remove it in accordance with his request and our Terms of Use.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:11/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius and its affiliates uploaded my sensitive information without my consent, and they have made it extremely difficult to remove. Their so-called ******************** tool is broken and leads to nothing but error pages no matter which browser or device I use or how many times I clear my cache. They also refuse to reply to emails. My information is tied to two separate report IDs: ************************************* ) and (429ca972-d2b1-47b7-855b-82ba4756a3d9), and I would simply like it to be removed.Business Response
Date: 11/18/2024
Dear ****** *******,
This response is in regards to the consumer complaint from ********* ******, ID# ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
We have suppressed Mr. ******** public information. Please allow up to 48 hours for these changes to reflect on our website.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********
Initial Complaint
Date:11/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It should be illegal but at minimum it's unethical, deceptive, and simply bad business by the way this company falsely advertises a free service to collect all your personal information and once the have it, then they tell you that you need to now pay for what they originally suckered you in with bold face lies so now you'll either have to pay to get the information you've been promised for free or cancel and accept that you've waisted the last 20 min due to their deception. When did it become acceptable for everyone to simply lie until they get what they want with no consequences. It's everywhere. Our news doesn't report facts and truths rather opinions based by agendas, politicians do the same, our police lie to strike up conversations until they find an offense to charge someone with. I'm so sick of all the lies and even more disgusted with the acceptance and lack of consequences.Business Response
Date: 11/18/2024
Dear ****** *******,
This response is in regards to the consumer complaint from **** **********, ID ********.
Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 11/20/2024
That almost sounded like that company representative was calling me a liar even though I've attached all the screenshots proving otherwise. It words it as if your wasting money on paid apps when you can use them, and absolutely NOWHERE does ANYTHING even mention money until after the get your info and you've 3+ clicks and pages in. Then they say it cost them money so now we gotta pay.
Crooks
Business Response
Date: 11/20/2024
Dear ****** *******,
This response is in regards to the consumer complaint from **** **********, ID ********.
To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
We are committed to providing affordable services that deliver timely information. To ensure transparency, we clearly outline our pricing and billing procedures in our Terms of Use, which is accessible at any time.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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