Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opted out multiple times from Intelius but my phone number along with address/email are still appearing on this profile page: ****************************************************** and then my number is listed again on this page from a family member: ****************************************************** I would very much like for Intelius to remove my phone number from their site as I did not consent to this being publicly available online. Thank you.

  

  Business Response

  Date: 11/15/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** ********, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Ms. Jenningss request to remove the phone reports has been completed for both numbers provided. Additionally, a verification was conducted for the email address ****************** and it was confirmed that no reports are linked to it.
  
  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my information had been listed on their site. I don't want my information on their site. I don't care how the information was obtained. I never authorized it to be on their site, and I will never authorize it to be on their site. Remove it asap.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from Lindaay *****, ID ********.  
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  In order to suppress Lindaay Smiths publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool located at this link: ***********************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Should  Lindaay ***** encounter any difficulties in removing their information despite making efforts to utilize the ******************* we kindly request that they reach out to our customer support team.
  
  This request to remove their information from the Intelius website will be applied to the public data displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/13/2024

  I should not have to provide anything to confirm my identity. Remove my information from your site immediately. All other sites do not have as complicated of a process as yours for removing information. I don't see what makes you entitled to having me send a copy of my ID. Remove it immediately before I seek legal action.

  

  Business Response

  Date: 11/13/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from Lindaay *****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  Our ****************** allows them to locate and suppress their public data from appearing on our website without assistance. It doesnt look like theyve started that process. We require people to use the ****************** so that we can responsibly match their information with a corresponding record and validate their identity. This ensures that only the person has the ability to control the visibility of their information on our website.
  

  If they have difficulty using the ******************, there are instructions and contact links within the ****************** that they can access for further assistance. They can contact our service line at ************** for further assistance.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for weeks to removed my data from H32373***393333393237H and H32373***393333393237H partners records search via their ******************. Despite following all instructions including emailing them when I could not verify my identity (I could not receive a text from the number that was in my record as it is a landline), support has been unresponsive and has not helped remove record #***cce5d-bd58-4201-9805-d43f8b9957a4 . I kindly request this to be removed. I am in touch with a lawyer and will be pursuing legal action unless this is resolved promptly. I am requesting one last time that you remove record #***cce5d-bd58-4201-9805-d43f8b9957a4 which I do not consent to being put on your site/search feature.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ******** *****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does and my report remains removed from Intelius and Intelius partners search tools, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius canceled my account I had for many years saying I violated FCRA. However, this is incorrect as I have never used, nor would I use, it for any illegal purposes.Intelius states it records telephone calls and I also have recorded my telephone calls with Intelius, should the Better Business Bureau wish to review them.Please see the attached emails detailing the situation.I would like my account reinstated, since I have done nothing wrong.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *******, ID ********.
  

  Intelius is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  

  In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and the most recent month of charges to be returned to the payment option used.
  

  ******** Pirollas account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded the most recent months ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/12/2024

  11/12/24
  To Whom It May Concern:
  I again attest I am not guilty of or in violation of any of Intelius' terms or the Fair Credit Report Act. I also have a totally clean record.
  I have utilized Intelius for my personal use only and have never used Intelius' services or any other services for any business purposes whatsoever and I do not, nor have I ever, had a business, nor have I ever used Intelius' services or any other service for any FCRA purpose.
  With regard to Item No. 1, this is not applicable to me because I do not and have not ever been an employer.
  With regard to Item No. 2, I have not rented or sold a property.
  With regard to Item No. 3, I have not lended money to or extended credit to anyone.
  With regard to Item No. 4, I am not an insurer and, thus, have not been underwriting insurance.
  With regard to Item No. 5, I have not used Intelius for any purpose related to any eligibility determination about a person.
  With regard to Item No. 6, I have not used Intelius for any other purpose that would require FCRA compliance.
  I am sure the Better Business Bureau and I would like the specific violation I was incorrectly found guilty of instead of just stating | violated FCRA. Whatever this is being based on is incorrect and the Better Business Bureau and I should be apprised of whatever Intelius is basing this incorrect judgment on so it can be rectified.
  Sincerely,
  ******** *******

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********. 
  
  We wish to express our gratitude to Ms. ******* for bringing this matter to our attention. A thorough investigation has determined that a system error inadvertently led to the cancellation, disabling, and refund of her Intelius account.
  
  We have reinstated Ms. ******** Intelius account. In order to complete new searches, she will need to purchase a new subscription using an active payment option. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
   
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want my information to be available in public and have used the PeopleConnect suppress tool to suppress my information. Screenshot is *********** ID: ************************************ However, it has been more than 6 months and my information still shows up when I do a quick search. (Screenshot is provided.) I would like my information to be removed.

  

  Business Response

  Date: 10/31/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from **** ****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for **** ****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had numerous issues with Intelius posting our personal information online the past year. Despite the continued emails and complaints, they have yet again posted three more profile pages of me and my wife that contain our home address, phone numbers (some of which are wrong), email addresses of both personal and professional, and connected relatives. This almost feels like harassment. If you opt-out, that should opt-out *all* of your information, yet these pages (listed below) just appeared out of thin air on Intelius's website, despite our repeated requests to suppress this information from being shown.******************************************************************************************************************************************************************

  

  Business Response

  Date: 10/31/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ***** ****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the reports for **************, **************, and **************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 10/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to remove personal information from Intelius website (record # f2bbbfae-14da-4b72-9f78-930672de4ca2) but am unable to suppress the record since it is linked to old, disconnected phone numbers and an invalid email address.Per Intelius website instructions, I contacted the customer care team requesting an alternate means to verify the record is mine but only receive stock emails with instructions to the original site with no opportunity to suppress the records.

  

  Business Response

  Date: 11/04/2024

  Dear **** *****,
  This response is in regards to the consumer complaint from **** ********, ID: ********.
  ********************** information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

  
  We were able to locate and validate **** Salitur's request based on the information provided in their complaint. We will go ahead and suppress their phone number pursuant to their request and our Terms*. 

  
  This request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.

  
  * Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

  
  Sincerely,
  Intelius Support
  

  
  

  Customer Answer

  Date: 11/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested Intelius remove all personal information related to my name, address, email, and phone number last year, but once again I found on ****** that they had published another page with ALL of my contact info. This is doxxing and as a victim of identity theft I do not appreciate my personal information being abused. I demand that they fully remove my information this time which is located here: ******************************************************

  

  Business Response

  Date: 10/31/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** ****, ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  After further investigation, we have confirmed that the number provided by Ms. **** is no longer accessible on the Intelius website.
  
  Please have Ms. **** clear the cache on the device she used to conduct the search so that the link is removed from her device. If, after clearing her cache and cookies, she still sees the information on our website, please have Ms. **** email [email protected] with a screenshot and the *** of the page that displays the information.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 10/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged onto Intelius.com back in November 2023 to utilize their service. I paid through my ****** $3.99 and then was charged the monthly rate that same November for $24.86, which was fine. In December I went to log in to cancel the account so I would not be charged further. I could not remember my password for my membership, so I typed in my email and requested a code to reset my password. However, no reset code would come to my email address. Actually, I dont have a record of any emails or transactions from the company. Throughout the last several months I thought maybe it was a glitch and I would try to go log in to cancel but was never able to reset my password. It was very frustrating. I tried to call the number online but I guess was calling at bad times and could not get in touch with a representative. I tried to cancel through my ****** app months ago which didnt work. So now that this has been going on a long time I am here to say I want it cancelled and I want a refund for not being able to log in to cancel from December of 2023 until presently. I was charged $24.86 per month. I was actually charged twice the month of March. These are the dates I was charged: Dec. 30, Jan 31, March 1, March 31, April 30, May 30, June 29, July 29, August 28, Sept 27, and Oct 26. This brings my total needed refund of $273.46.

  

  Business Response

  Date: 10/28/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** ******, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to October 14, 2024.   
  
  As a courtesy, we have cancelled all memberships and refunded the account back to the payment option used to enroll in the amount of $49.72, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:10/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opted out of my data from being displayed on Intelius last year, but most of my personal information, including name, phone number, home address, and multiple email addresses, are still appearing on different pages of Intelius. I believe they have inadvertently mixed my information with another individual of the same name. Either way, I want my personal information removed as soon as possible due to cyberstalking and identity theft. Here is the link to my profile pages on Intelius that I need removed: ******************************************************************************************* ***************************************************** **********************************************************************************: The last URL is another website called ZabaSearch that appears to be using Intelius data. ZabaSearch says to contact Intelius for removal.

  

  Business Response

  Date: 10/28/2024

  Dear **** *****,
  This response is in regards to the consumer complaint from **** ******, ID: ********.
  ********************** information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  We were able to locate a report and validate **** ******** equest based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms*. 
  **** ******* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  * Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  Sincerely,
  Intelius Support
  
  
  

  Customer Answer

  Date: 10/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****