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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.29

    Average of 111 Customer Reviews

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    Review Details

    • Robin B

      Date: 03/04/2024

      Robin B

      Date: 03/04/2024

      Complete false advertising of services they are liars it just wants money . Do not waste your time with this app. It would be one thing if they just would be honest and inform you that they are going to charge . I would have no problem but they lie . This site us deceitful and no good . Tell everyone so we can expose the falsehood

      Intelius.com

      Date: 03/06/2024

      Hi *****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Susan J

      Date: 03/01/2024

      Susan J

      Date: 03/01/2024

      Intelius is a scam. They promise to provide you with information on marriages, divorces, relatives, i.e children and such. Gun permits. Business. Locations they lived. Three reports, and all three were filled with false information, and provided none of the promised info, which I know for a fact is a matter of public record. One man worked for the government for many years, had gun permits, had 4 children, 3 wives, lived in many locations not listed, etc. They had NO info. A woman with her husbands last name was supposedly related to a huge number of people with that name, while her husband wasnt related to any of those people! BEWARE! Do not give them your money.

      Intelius.com

      Date: 03/27/2024

      Hi *****,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have canceled and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Shaun S

      Date: 03/01/2024

      Shaun S

      Date: 03/01/2024

      Could not provide the service that I needed. Unnecessary to have had in the first place, or pay anything at all. Total scam with hidden fees. The moment you get by one section of a pay wall where the language they use makes it seem like this 99 cent one time purchase will give you access to the info you need, you're immediately met with yet another pay wall for $5.00 one time, the a $35.00/month option where even then the access is limited, then the options just keep getting exponentially more expensive. The fact that BBB has this scam as an A+ accreditation makes me want to report the BBB to the BBB. Very shady and manipulative business practice. BBB should do better and take their accreditation away, because upon a simple ****** search without reading reviews it makes it seem like it's legitimate and should be trusted. Come to find out when I came to read the reviews after being dissatisfied, seemingly everyone else has the same sentiment. The only glimmer of hope for them is that so far, it was easy to cancel before the "free trial" thats not free at all expires.

      Intelius.com

      Date: 03/04/2024

      Hi *********************,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • ralph b

      Date: 02/06/2024

      ralph b

      Date: 02/06/2024

      I contacted Intelius because I kept on getting a phone call from a number over and over again. Should have been a simple locate, after paying a .95 fee and then another $3.99 fee, I received the information I hoped would help. The response was... this number (COULD) but may not belong to so and so, but we could not confirm this, and he could live at 10 different addresses but we could not confirm this. So the info was totally WORTHLESS. I found the same information online myself, so I emailed (multiple times) to them that same day and the next day to cancel my (monthly) service, just to be billed an additional $34.95 the next day, and that is AFTER I cancelled the service. It took me 4 days to finally get in touch with someone in Washington state, the address listed here at BBB (MAY NOT) be correct, I have *********************************************************** ***** (as of 2/6/24)...this one goes to a *** store located at that address. (BBB will not allow me to type out the phone number). I called them and finally they agreed to refund my $34.95 but will make you feel like their doing you a favor and that you should be honored to get one. Stay away from these folks!!!!

      Intelius.com

      Date: 02/07/2024

      Hi *****,We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.After reviewing the details of your account, I see that the $34.95 charge was already in progress when you canceled your subscription. This is why it appears that you were charged after canceling.We have reversed the recurring payment back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Jeff D

      Date: 02/03/2024

      Jeff D

      Date: 02/03/2024

      Free until they gather all your information. SCAM, Don't give into this site.

      Intelius.com

      Date: 02/07/2024

      Hi ****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Adam P

      Date: 01/19/2024

      Adam P

      Date: 01/19/2024

      We specifically did a background to assess financial information. It said it provides this information, yet the results say no financial information. The quotes on the value of the homes was profoundly inaccurate. Most of the info is completely useless. You won't get anything useful here. What a waste of time and money. We cancelled online, hopefully they don't keep charging us.

      Intelius.com

      Date: 01/22/2024

      Hi *********************,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.After a thorough investigation, we were unable to locate active account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Joseph B

      Date: 01/13/2024

      Joseph B

      Date: 01/13/2024

      They say you may opt out from having your information on their website (***********************************************), but when you click on the link to have your information removed, it just brings you back to their home page, so they're lying and breaking the law by saying you can have your information removed on their website, but it's not true. Their website needs to be shut down for violating the law.What's worse is when you search a number they use this high pressure sales tactic to try get you to buy their product by saying the owner can remove their records at any time and you may never learn the details. So they're trying to scare you into buying their c*** by saying the person can have their number removed, but then they don't even allow you to remove your information from their website. It's truly disgusting and despicable behavior and they should be punished by the law accordingly.

      Intelius.com

      Date: 01/16/2024

      Hi *****************************,Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website. Our ****************** can be found at this link, ***************************************************. If you have identified the specific report that pertains to you, please reach out to the Intelius support team and provide a screenshot and the *** of the information you would like to have removed. Please ensure that the screenshot and *** includes the specific entry that is relevant to you. Once you provide the required information to isolate and identify your report, we will manually remove it as per your request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Brian S

      Date: 01/08/2024

      Brian S

      Date: 01/08/2024

      The service was horrible and they continued to bill after canceling service.

      Intelius.com

      Date: 01/09/2024

      Hi *****************************,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • tim m

      Date: 12/29/2023

      tim m

      Date: 12/29/2023

      Peak scumminess in that website design. Forced 2 minute timer that pretend to be "loading" something just to make you wait to hit the paywall so you don't want to wait again and will just pay them!

      Intelius.com

      Date: 01/02/2024

      Hi *****************,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Ken S

      Date: 12/26/2023

      Ken S

      Date: 12/26/2023

      I clicked on a link to look up information on a phone number that had called me but didn't leave a message. The link said it would be FREE but turned out to be a sales link. I decided I didn't want to pay for the information so I clicked off the site. Since then I receive about 15 to 20 emails a day saying that my information is ready. Pretty much harassment since I don't want to pay. There is no way to turn it off so I continue to get these unsolicited emails. Bad business Intelius!!!!

      Intelius.com

      Date: 12/27/2023

      Hi ***,Pursuant to the Intelius privacy policy, by submitting your email address via our site, you consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.We have unsubscribed your email address from receiving emails from Intelius. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    Intelius.com is BBB Accredited.

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