We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Intelius.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intelius.com has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.29

    Average of 111 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • ana g

      Date: 12/23/2023

      ana g

      Date: 12/23/2023

      honestly it *****. it didnt give me my results after i paid for the number thing and it doesnt wanna work so THIS IS A TOTAL SCAM.

      Intelius.com

      Date: 12/26/2023

      Hi *************************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • GSD

      Date: 12/22/2023

      GSD

      Date: 12/22/2023

      On December 21st I was checking my email and saw a message from ****** stating my personal information was being used by Intelius. I have NEVER heard of this website before so when ****** offered to submit a request to have my information removed so it wouldn't be searched, I clicked without hesitation. Before the evening ****** approved my request to have my personal information removed from being searched but they also stated if I wanted to have my information COMPLETELY removed from Intelius, I would have to go on the site and go through the process. When I started the "Suppress" process on Intelius I noticed they had my full name, my home address, every email I've ever used since my teenage years (a lot of those emails are no longer active), my age and phone numbers (again, some of those numbers aren't active either.) I don't know how these people got my personal information but I do NOT like the idea of unknown sources/websites having access to that WITHOUT my knowledge or permission. It's an invasion of privacy and has the potential of violating someone's safety. I'll definitely be speaking to my attorney about this.

      Intelius.com

      Date: 12/26/2023

      Hi ***************************,Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.To exercise this right, access our suppression tool here, ***********************************************, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.Your request to remove your information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including ***********.com, Intelius.com, Instantcheckmate.com and USSearch.com.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Deborah P

      Date: 12/20/2023

      Deborah P

      Date: 12/20/2023

      I think this company should research a person before putting anything about someone in the wrong hands. Not even close to correct information. Type in your own phone number and see how random information gets attached to your name. They are only getting 1 star because I couldn't leave 0.

      Intelius.com

      Date: 12/21/2023

      Hi *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Kim R

      Date: 12/11/2023

      Kim R

      Date: 12/11/2023

      Intellius is a waste of time and money . You pay the monthly fee and then they want to charge you for every piece of information such as email or phone information. A waste of $25 as all of the information is old and incomplete. I have no idea how they have an A+ rating, they're a scam.

      Intelius.com

      Date: 12/13/2023

      Hi ***,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and issued a full reversal back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Robert R

      Date: 12/09/2023

      Robert R

      Date: 12/09/2023

      I simply LOOKED into their website. Now, they DAILY send constant emails and unsubscribe has done nothing. This is what I would call HARASSMENT!!!!

      Intelius.com

      Date: 12/11/2023

      Hi *********************,Thank you for reaching out. I appreciate you getting in touch with us about your inquiry regarding the email you received. Pursuant to the Intelius privacy policy, by submitting your email address via our site, you consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.Your email address, ******************* has been unsubscribed from receiving emails from Intelius. To turn off notifications from Intelius, please visit our website here, *********************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Jennifer B

      Date: 12/07/2023

      Jennifer B

      Date: 12/07/2023

      Total SCAM. Old and outdated information and a total waste of money!

      Intelius.com

      Date: 12/11/2023

      Hi *******************************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Melissa C.

      Date: 12/01/2023

      Melissa C.

      Date: 12/01/2023

      I went to the site to get information on someone who texted me and I paid for a trial for 5 days, then they still charged me for information on the number, then it said they had to put researchers on it and it works take 3-5 business days for results. Then the same day, my back account has fraud and I needed my bank to cancel my card. Such a scam!!!

      Intelius.com

      Date: 12/05/2023

      Hi *******************************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Mitra S

      Date: 11/09/2023

      Mitra S

      Date: 11/09/2023

      Total scam More expensive than I was expecting. I have cancelled 3 separate times and they still continue to charge my card. I have blocked them and they are still charging me. Also I purchased the unlimited ability to look up people etc and they tried to charge me each time . I would give zero stars if I could.

      Intelius.com

      Date: 11/16/2023

      Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Colby A

      Date: 11/04/2023

      Colby A

      Date: 11/04/2023

      Stole $35 dollars from me. Search came up with nothing. This company is a scam for sure. Very glad I used PayPal, they are working on getting their vendor account shutdown now due to the multiple scams

      Intelius.com

      Date: 11/09/2023

      Hi *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • DL M

      Date: 11/03/2023

      DL M

      Date: 11/03/2023

      Seems to me these large internet businesses are taking us all for granted. I paid one dollar and two cents to find a phone number. Nothing happened. It took my money and I got nothing in return. No wonder these firms are getting rich while the little guy gets scammed. I want my money back. Also if I find that they are taking my money off my debit, I will sue them regardless of who they think they are. This is a hardship scam. They are claiming, they can do what you want, but instead, they take your money and give you nothing. I believe it could be the office in ******* because it gives that address and when you hit the tab it says the office is no longer there. Go Figure.

      Intelius.com

      Date: 11/09/2023

      Hi DL,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have issued a reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    Intelius.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.