Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal inaccurate information is being sold through this website.

  

  Business Response

  Date: 09/04/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.  
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  In order to suppress your ************************* publicly available information from appearing on TruthFinder.com and related people search sites, they can access the Suppression Tool located at this link: *************************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  ************************* request to remove your information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 09/19/2024

  I have tried using the opt out and suppression tools to have the profile with my name and personal information removed, and it does not work. Heres the page with my information that truthfinders website created about me that I cant remove: *********************************************************** Unbelievable violation of privacy. I do not want a single thing about me on this website. Please remove this involuntary permanent impossible to remove by the consumer profile.

  

  Business Response

  Date: 09/19/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from **** ********, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for **** ********. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:09/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never consented to have my name or personal information on this website, and it is impossible to remove. I do not want the name *************************************** anywhere on your site or affiliated sites, nor any information about me. I insist it all be removed. Some is here, ********************************************************************** AND anywhere else on your sites it needs to be removed.

  

  Business Response

  Date: 09/13/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***************************************, ID: ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ******************************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ******************************************* request to remove their information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to TruthFinders customer service department at help@**************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  
  TruthFinder Support
  
  

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to withdraw funds from my account even after cancelling and verifying twice to ensure they stop.

  

  Business Response

  Date: 08/31/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from ***********************, ID# ********.
  
  According to our records, **************** does not have any recent activity or payments associated with his TruthFinder account.
  
  ************** has a second TruthFinder account, please have him provide the following information so that we can locate any information associated with his current charges:
  
  ?      The first 6 and last 4 numbers of the credit or debit card used; or
  ?      The ****** email address or ****** Transaction ID number.
  
  If he has any questions, ************** can call our member care phone number at  ************** or email us at *******************************.
  
  We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your service claims to offer information that constitutes potential damage to my professional reputation. This is false, and your persistence to avoid removal of my PII is not in compliance with regulations, including the **** in **********.

  

  Business Response

  Date: 08/31/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from ********************, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* *************************************************, allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed ************************ public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Her request to remove the information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 09/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********************
  
   
  

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried using the opt out and suppression tools to have the profile with my name and personal information removed, and it does not work. Heres the page with my information that truthfinders website created about me that I cant remove: ********************************************************************** Unbelievable violation of privacy. I do not want a single thing about me on this website. Please remove this involuntary permanent impossible to remove by the consumer profile.

  

  Business Response

  Date: 08/30/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***************************************, ID: ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate  ******************************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
  
  Please allow up to 48 hours for these changes to reflect on our website. Also keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
   ******************************************* request to remove her information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to TruthFinders customer service department at help@**************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 08/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************************
  
   
  

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against TruthFinder for engaging in deceptive practices that have resulted in an unauthorized charge to my credit card.Recently, I received a phishing email from TruthFinder claiming to offer a 50% discount on their services. Under the impression that this was a legitimate promotion, I clicked the button in the email to find out what that is about. However, this action led to an unintended and unauthorized renewal of my subscription, and my credit card was charged.I had no intention of renewing my subscription or agreeing to any additional charges. The deceptive nature of the email and the subsequent charge is a clear violation of ethical business practices and consumer rights. Despite my efforts to resolve the issue directly with TruthFinder, they have failed to provide a satisfactory resolution or refund.Given these circumstances, I am requesting that TruthFinder issue a full refund for the unauthorized charge. I also urge the BBB to investigate TruthFinders practices to prevent further occurrences of such deceptive tactics that exploit unsuspecting customers.my account number is *********, for the amount of $14.16

  

  Business Response

  Date: 08/30/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from Lei ****, ID ********.
  
  When a user activates or re-enrolls a subscription, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Please be mindful that we have not located any prior correspondence from ********** to come to a resolution regarding her charges. Further investigation reveals that we provided ********** with a promotional discount on our services, in line with the marketing email she received.
  
  We have confirmed the cancellation of all memberships, refunded ************** account to the original payment method she used for enrollment, and confirmed that there will be no further charges.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried in everyway possible to close this account and stop the recurring billing. Called and emailed customer service multiple times with nobody able to cancel the service or close the account. They say contact other platform providers which claim to have no information on the name, account # or credit card being billed.

  

  Business Response

  Date: 08/29/2024

  Dear *****************************,
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:08/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruthFinder contains private information about my name and address and relatives and is publishing this on advertisements available via third party websites as well as on TruthFinder's own website. I do not consent to TruthFinder.com publishing or showing anything about me. Every reference to me must be removed from their website and from any of their private or public indices or databases as I unilaterally decline to give consent for any of my information to be possessed or published by TruthFinder.com

  

  Business Response

  Date: 08/28/2024

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ************************************ ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
   In order to suppress your *********************' publicly available information from appearing on TruthFinder.com and related people search sites, they can access the Suppression Tool , ****************************************. They will be required to provide and validate some identifying information first.  This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use.
  
  *********************' request to remove her  information from the TruthFinder website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Join an information provider, after many efforts received no reports as promised, Went to "Easy cancellation page" and was now informed to cancel I had to pay$19.00. for nothing received. They have you jumping through all kinds of pages, never once telling you you had to pay to cancel. All conducted on line and in order to attempt to gather info you must leave a valid credit card, nothing but a rip off IMO. I want membership cancelled and CC reimbursed for any charges or fees. Also fees changed depending how deep you entered the web site

  

  Business Response

  Date: 08/23/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID# ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. 
  
  We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Additionally, although we do offer add-ons in conjunction with our memberships so that our customers can better locate their desired reports, we do not charge fees for cancellation, whether the customer does so within their account, calls our customer support line, or even emails us at *******************************.
  
  Lastly, we have refunded Mr. ******* account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** finder took money out of my account without my knowledge and without warning. I do not use truthfinder and have never agreed to a subscription or a membership. They have been recurringly taking money out of my account. And so far, I only have the amounts on one of my accounts.. there is a second bank account that was also fraudulently charged by them as well.

  

  Business Response

  Date: 08/23/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does not enter their payment information, they will not be charged, and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships are cancelled, and the last charge is returned to the payment option used.
  
  We have refunded the most recent months unauthorized ******** to *************************** payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support