Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first TruthFinder said that it had the person background. Second, TruthFinder ask me to pay for the membership so I can have access to the report.Third, after I paid for the membership, TruthFinder said that it was not possible to find any information about the person. Final, after signing up TruthFinder ask me for more money to search for the person that they have no information on it, through their email, phone number, and fewest more options. The more you choose, the more expensive becomes. What a ripoff. And they send me a report from another person that contains unexpected dirty pictures. I should *** them for making me waste my time in open someone else Report with a lot dirty things. Im so up sad! it is unbelievable. This company should be ashamed.

  

  Business Response

  Date: 06/20/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  We have cancelled all memberships and issued a reversal to ******** Warshawskys account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 06/20/2024

  They fell to provide a report requested for the individual. And there is a catch, in order to know if the report is from the right person you have to pay this membership plus if you are searching using their email is another charge plus if you are looking their phone number is an extra charge and they keep going with their extra charges. 
  As a consumer, I feel very unsatisfied and lied about. Prior to pay for the membership- ThuthFinder guarantee to have information regarding a person. After paying the membership, I received a report from an individual that I had not clue who was and the profanity photos, I dont need to see that! Or nether my family.

  As I mentioned before, the report given to me It was not from the person that they said it was as I requested prior paying for the membership plus extra. 

  

  Business Response

  Date: 06/20/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  We have cancelled all memberships and issue a reversal to ******** Warshawskys account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Truthfinder service 1 time to generate a report for my husband and myself. For this service, I chose a 1 month usage payment of $28.33. I paid in April 2024 and what I got was a very inaccurate and incomplete report. Then, the following month I noticed another charge for $28.33... they had tricked me into some subscription for something I used literally 1 time! I canceled immediately online.. then I tried calling but can't get through on that number. ****** didn't give me the option to dispute so I disputed on my card and they investigated but found in truthfinder s favor. I did NOT subscribe to this service. They are sneaky and ripping people off!

  

  Business Response

  Date: 06/18/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 06/18/2024

  I did give permission to charge my card ONE time.  Not a recurring charge.  I want the 2nd charge refunded.  I used the service ONE time.  

  

  Business Response

  Date: 06/20/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company makes it near impossible to cancel a subscription for the consumer. After easily signing up for an account online, I have been trying to cancel for a year. This company requires you to call during weekday working hours to cancel and most of the time wont answer the call. They are a fraudulent company that lives on the monthly fees of consumers trying to cancel their service.

  

  Business Response

  Date: 06/03/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all of *************************** memberships and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder relies on deceptive "subscription" practices. I paid, $14 for what I thought was a single report, and ended up paying for two months of hidden "subscription", even through I did not need or use the service and did not know that I had "subscribed". I thought I was paying a one time fee of $14. I was charged the original amount and then two monthly subscriptions of $28.05 each time (Total $56.10) until I realized that I had accidentally "subscribed" and cancelled the "subscription". I am requestion a refund on the extra two months which I did not need or want ($56.10)

  

  Business Response

  Date: 05/30/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to remove my personal information from this website... I tried to remove by following instructions on the website but it never worked. I am requesting complete removal of my personal data and information

  

  Business Response

  Date: 05/22/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************** ******, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 05/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************** ******
  
   
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the ******************* have not refunded the money that was charged to my card.

  

  Business Response

  Date: 05/22/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ************** account back to the payment option used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a background report , was unexpectedly billed for a second month service, was billed for two PDF access fees, but have not received any reports.Order History Unlimited PDF and Data Monitoring Access Date 02/14/2024 Order No. 1098718885 $4.40 Paypal Unlimited Person Reports Membership Date 03/15/2024 1Order No. 107983251 $30.94 Paypal Date 02/14/2024 Order No. 1098717409 $30.94 Paypal Date 02/14/2024 Order No. 1098718885 $4.40 Paypal

  

  Business Response

  Date: 05/20/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers have the option to cancel their subscription through various channels, including online within their account, our Customer Phone Support, or by sending an email to ******************************** before incurring any further unwanted charges. On March 23, 2024, ***************************** successfully cancelled his account and obtained a refund for the most recent recurring charge. To perform new searches or access previously located reports, he needs to reactivate his account and repurchase the access. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:05/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is publicly posting private information and I followed the website instruction to remove my data, but it is not allowing me. I tried multiple times and in different times as they instructed but it not working.They are making the removal of data so difficult for the consumer to do.I am requesting for my personal data to be removed immediately without hindrance or difficulties.

  

  Business Response

  Date: 05/13/2024

  Dear *****************************,
  
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  
  A report was located, and *************************** request was validated based on the information provided. *************************** public information has been suppressed in accordance with your request and our Terms.  
  
  
  Changes may take up to 48 hours to appear on our website. It is important to note that we do not remove *** offender location data. Consequently, these names may still appear as potential relatives or associates in someone else's background report.
  
  
  *************************** request to remove their information from the Truthfinder website will be implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
  
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 05/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled subscription in Jan. 24 which I paid ***** for subscription. They charge me in 2/24, 3/24 & 4/24. I sent a email nothing was corrected. Called and they tried to justify charges even after they acknowledge I cancelled. I took my credit card off sight. They need to refund me $34.95 for cahrges after I cancelled program.Canceled Subscriptions Unlimited Person Reports Membership Status Canceled Amount $28.05/ 30 days Activated Jan 04, 2024 Order No. ********** Payment *********************** - MC (...8680)Unlimited Internet Monitoring monthly add-on.Status Canceled Amount $2.99/ 30 days Activated Jan 06, 2024 Order No. ********** Payment *********************** - MC (...8680)Unlimited Internet Monitoring monthly add-on.Status Canceled Amount $2.99/ 30 days Unlimited Person, Phone, and Email Reports Membership with Report Monitoring Status Canceled Amount $10.99/ 30 days Activated Jan 20, 2024 Order No. ********** Payment *********************** - MC (...8680)Available Upgrades Order History PRINT RECEIPT Unlimited Internet Monitoring monthly add-on.Date Order No.Total Payment 03/08/2024 1105836079 $2.99 *********************** - MC (...8680)PRINT RECEIPT 02/05/2024 1095935641 $2.99 **************************** (...8680)PRINT RECEIPT 01/06/2024 ********** $2.99 **************************** (...8680)PRINT RECEIPT Unlimited Person Reports Membership Date Order No.Total Payment 01/04/2024 ********** $28.05 **************************** (...8680)PRINT RECEIPT Unlimited Person, Phone, and Email Reports Membership with Report Monitoring Date Order No.Total Payment 04/03/2024 1113895888 $10.99 *********************** - MC (...8680)PRINT RECEIPT 03/04/2024 1104607936 $10.99 *********************** - MC (...8680)PRINT RECEIPT 02/03/2024 1095360952 $10.99 **************************** (...8680)PRINT RECEIPT 01/04/2024 ********** $28.05 **************************** (...8680)PRINT RECEIPT

  

  Business Response

  Date: 05/13/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from **************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ************** ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truth finder has inaccurate information that it is releasing to paying consumers.

  

  Business Response

  Date: 05/13/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  A report was located, and *************************** request was validated based on the information provided. ************************; public information has been suppressed in accordance with your request and our Terms.  
  
  Changes may take up to 48 hours to appear on our website. It is important to note that we do not remove *** offender location data. Consequently, these names may still appear as potential relatives or associates in someone else's background report.
  
  *************************** request to remove their information from the Truthfinder website will be implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support