Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site advertises that they offer "free" reports. But then after making you wait a ridiculous amount of time they tell you that to read the report you need to subscribe to their site. Not even an option to just buy the one report... I don't see how this can be considered a "free" report in any way... they create it for free but you must pay to read it? Total false advertising and lies. Wasted my time going through the site just to be told I need to pay to read results. That needs to be disclosed right away.

  

  Business Response

  Date: 03/12/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID# ********.
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. 
  
  We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an epi error trying to opt out from your site. Whatever it means, you need to fix and remove my information. I can't do it myself via your opt out page.ID: 3e64ad24-ee5e-445b-9d5b-ccbe49422aeb ************************* (1987)***************************************** J ********

  

  Business Response

  Date: 03/11/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************************, per their request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website.  
  
  Moreover, clearing the cache on the device used to perform the search is recommended. This action will assist in removing the link from the device. If the information continues to be displayed after clearing the cache, the user should reach out to customer support and provide them with a screenshot and the *** of the information they want to be removed. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The privacy monitoring service I'm subscribed to alerted me that Truthfinder has my personal information. When attempting to remove it from their website, I found out that they're gatekeeping my privacy rights by wanting more personal information, while other sites only require you to confirm a link sent to your email address. I want my information permanently removed from Truthfinder and its affiliates. I also request that they email me where they got my information.

  

  Business Response

  Date: 03/11/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ** ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***********************, per thei request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website.  
  
  Moreover, clearing the cache on the device used to perform the search is recommended. This action will assist in removing the link from the device. If the information continues to be displayed after clearing the cache, the user should reach out to customer support and provide them with a screenshot and the *** of the information they want to be removed. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon searching the internet for information on how to obtain Marriage License copies, my search provided the following resource: ourpublicrecords.org The heading to this link once opened state's 'Marriage License. Find the records you need now, search with TRUTHFINDER'. Under this section which asks for names and where to search for marriage documents, the user (myself) can clearly read 'Brought to You By TRUTHFINDER'. I then proceed to enter all the information necessary, knowing ****** secured will keep my entries safe according to the website. Once you enter initial information, you are redirected to truthfinder.com website. After finally getting through the prompts once there to obtain numerous public records, then it's time to pay for this service. I paid full amount for a month. I only needed information on what counties my parents got both married and divorced, as they both were done in separate locations. Once paid, your allowed to view information such as addresses, phone numbers, and people associated with a person. NO MARRIAGE documents are provided nor is there any verbage pertaining to marriage used at all. So, I contacted TRUTHFINDER and the agent attempts to find the information I need about Marriage documents. He seemed surprised almost during his search to get me to what I needed. He then says TRUTHFINDER does not provide Marriage documents any longer and they are provided by the counties in which they occurred. I asked him why was I lead to believe and given FALSE ADVERTISING that led me to pay for a deceptive service that was NOT honored in the end. I said I've paid and wish to have my money back. He proceeds to send a message to his support team and then explains TRUTHFINDER is not held responsible for other websites using their name and service. Basically telling me I'm at fault.I then asked to have service cancelled. I'm still receiving notifications from TRUTHFINDER and I specifically asked the agent to be sure this is not possilble.

  

  Business Response

  Date: 03/11/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Although our marriage records may be limited, if they are available, the date the marriage license was issued may be provided. However, TruthFinder does not offer or provide marriage documents as part of its services.
  
  Furthermore, it is advisable to reach out to our customer support team via email and include a screenshot along with the *** of the webpage or offer that TruthFinder indicated we could furnish a marriage license for ***************************. 
  
  Lastly, we have refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is guilty of deception and false advertising. When I go to a site which states that the site provides free, PUBLIC information, I waste time by adding the name, etc,, for which I am searching and that free search hijacks me to Truthfinder! Then, this monopoly wants to change a fee for a search that was free at one time and which the public records site falsely advertised as free. Is there a class action about this ? If so, I would like to be part of it out of frustration with the false advertising!Thanks *******************************

  

  Business Response

  Date: 03/11/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  None of verification methods work for me. You have outdated data and I can't submit the opt out. I need you to remove my info asap. ID: ************************************ ********************************** (1979, 1975)

  

  Business Response

  Date: 03/11/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for **********************************, per her request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website.  
  Moreover, clearing the cache on the device used to perform the search is recommended. This action will assist in removing the link from the device. If the information continues to be displayed after clearing the cache, the user should reach out to customer support and provide them with a screenshot and the *** of the information they want to be removed. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking information on my neighbors who have been harassing me for over 3 years. When I went to pay both of my banks fraud alert & denied payment.Once I resolved those issues I went back to pay. Note came back that my email address was already being used. Of course it was. I called customer service & as the rep was trying to obtain my information I heard my voice feedback. I cancelled everything as there was either a 3rd party on the call or this was some kind of fraud.Phone number ************

  

  Business Response

  Date: 03/07/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *******************************, ID ********.
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  

  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  

  All unauthorized ******** to ********************** payment option used to enroll were not processed, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 03/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card notified me of fraud by this company. I have contacted the company via email and they don't answer them. They charge a membership fee for this information, and you only get the same info you can get by googling it. If you want more info then they charge you more for that. They are a scam operation. They certainly don't tell you prior to the membership charge that you'll be charged for each item you want. So it's just another scam.

  

  Business Response

  Date: 03/04/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 03/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my personal info from Truth Finder for weeks now. They will not respond to my emails and their opt-out tool is completely broken. As a victim of domestic abuse, I do NOT want my home addresses displayed on your website. Please remove:**************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 02/29/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently needed to look up a criminal record and found TRUTH Finders. As I continued with the website it only gave me to options to move forward a box for a 2 month subscription or a box for a 4 month subscriptions. I had to choose one to continue and that would be the subscription I would have if I continued. So I chose the first box then it proceeded to let me fill out what I needed. After I was done I went right to cancel because I was not interested in it. I did so so they would not charge me. But they proceeded to charge me anyway. This was on February 20, 2024, assuming all was good I noticed a charge for $3.99 and $46.56 on the 21st of FebruarY. I Dont feel I should have to pay for this since I canceled.

  

  Business Response

  Date: 02/27/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  We have cancelled all memberships and refunded *********************' account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  
  

  Customer Answer

  Date: 02/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************