Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card notified me of fraud by this company. I have contacted the company via email and they don't answer them. They charge a membership fee for this information, and you only get the same info you can get by googling it. If you want more info then they charge you more for that. They are a scam operation. They certainly don't tell you prior to the membership charge that you'll be charged for each item you want. So it's just another scam.

  

  Business Response

  Date: 03/04/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 03/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my personal info from Truth Finder for weeks now. They will not respond to my emails and their opt-out tool is completely broken. As a victim of domestic abuse, I do NOT want my home addresses displayed on your website. Please remove:**************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 02/29/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently needed to look up a criminal record and found TRUTH Finders. As I continued with the website it only gave me to options to move forward a box for a 2 month subscription or a box for a 4 month subscriptions. I had to choose one to continue and that would be the subscription I would have if I continued. So I chose the first box then it proceeded to let me fill out what I needed. After I was done I went right to cancel because I was not interested in it. I did so so they would not charge me. But they proceeded to charge me anyway. This was on February 20, 2024, assuming all was good I noticed a charge for $3.99 and $46.56 on the 21st of FebruarY. I Dont feel I should have to pay for this since I canceled.

  

  Business Response

  Date: 02/27/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  We have cancelled all memberships and refunded *********************' account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  
  

  Customer Answer

  Date: 02/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Innacurate information at A high cost both financial and psychological toll. The company should be for entertainment purpouses only.

  

  Business Response

  Date: 02/27/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have reversed the charges on Mr. ***** account in full back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  
  Sincerely,
  TruthFinder Support

  
  

  Customer Answer

  Date: 02/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions posted to my checking account on January ******* and February 23 2024. I signed up for one month of their servic e with no intention of automatic renewal. I'm sorry but I don't recall exactly or have a screenshot of making my choice of not automatically renewing the service. I was lead to believe I had authorized one payment for one month of service. However subsequently $28.05 was charged to my bank account again which I did not authorize. I immediately went to their website to cancel my account (see attached screenshot with a link to cancel) upon opening the link there was NO option to cancel. Also a ****** search for how to get a refund from truthfinder took me to a link on the truthfinder.com web site. After visiting the link there was no option to request a refund. I would like a refund because after my initial sucessful searches I was no longer able to access any more search reports. (After entering search queries a message came up telling me they could not process results). I tried this several times to no avail. I would like them to provide me with a refund for all charges for a total of $60.09 and also for them not to further sell my email or contact information.

  

  Business Response

  Date: 02/26/2024

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from *********************************, ID ********.  
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ************************ account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning in November of 2023, until February ****, Truthfinder charged me a recurring monthly fee of *****, and multiple **** charges. I never engaged this company for anything, no signed up with them for anything. They would not respond so I was forced to report my CC as stolen to stop the montly recurring charge. The address of the charge was *********, **.

  

  Business Response

  Date: 02/19/2024

  Dear *************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  We have refunded all unauthorized ******** to ****************** payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am given notifications on an issue I never signed up for and the company will not stop the notifications as I have requested. i am receiving as many as 12 notifications daily. they will not honor my request to stop.

  

  Business Response

  Date: 02/19/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID Number #******** .
  
  Based on the information provided, it has been determined that **************** is receiving Push Notifications or ******** **************** opted in to receive these notifications by clicking "Allow" when prompted on our website.
  
  Unfortunately, we are unable to disable these types of notifications ourselves; they MUST be disabled on the actual device that the pop-up notifications are being sent to.
  
  To unsubscribe from push notifications, **************** should follow the instructions below using the exact browser or device that is receiving them.
  
  - Go to **********************************************.
  
  - Click the Unsubscribe button to stop receiving push notifications from Truthfinder.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

  Customer Answer

  Date: 02/19/2024

  To BBB,

  I am not sure what is happening with TRUTHFINDER. today 5 notifications came through and have since stopped. Saturday and Sunday I received around 20 notifications each day.. They say for me to stop these notifications I need to "UNSUBSCRIBE", nowhere in any communications or in the ******* or in their "PRIVACY" notices is the word "UNSUBSCRIBE". Earlier today I have blocked TRUTHFINDER deeming them as JUNK MAIL. That is when they seemed to have stopped this game. I am not sure if it will work or not.

  I wish to thank the BBB for any help and I am hoping this is put to rest.

  Respectfully,

  ****************************

  Complaint ID ********

  

  Business Response

  Date: 02/22/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ****************************, ID ********.
  
  Pursuant to the TruthFinder privacy policy, by submitting an email address via our site, consumers consent to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  
  Additionally, tools are provided to verify subscription status and turn off notifications from TruthFinder by visiting the link **********************************************.
  
  We hope this addresses the concerns of ****************. If he requires additional assistance, please do not hesitate to have him contact our customer service department at ************ with any further questions. We are available to assist him during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted, as alluded to, to find information on an individual who was arrested, and as per the internet "advertisement" for "free". Once I discovered they weren't free, I discontinued my search. I started getting "bubbles" from them multiple times throughout the day. On Dec. 23, 2023, I sent a request to them and was acknowledged by a "Nastassia" from Customer Support. requesting information to stop these "bubbles". I feel I've given them sufficient time to go into their system and take my address out and stop these "bubbles" from popping up on my screen.

  

  Business Response

  Date: 02/19/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  To manually unsubscribe or check the status regarding receiving notifications, please visit **********************************************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 2 I was billed ***** on my card ending ****. I received a cancelation notice saying no further charges would be collected on December 17. Business refuses to refund.

  

  Business Response

  Date: 02/13/2024

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ***************************' account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to do an *** OUT with Truthfinder. The *** OUT wouldn't work despite my using the correct information. I emailed them, and I got a reply that stated I had supplied enough information to remove my data and to give it 48 hours. After 72 hours, I checked. Still there. So, I replied to the email 168 hours later. It has now been 72 hours, and everything is still there.

  

  Business Response

  Date: 02/13/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************** as of February 2, ****. It is advisable to clear the cache on the device used to perform the search. This will help remove the link from ***************************** device. If any information is still displayed even after clearing the cache, ************************* must reach out to TruthFinder customer support team by email and provide both the screenshot along with the *** of the information the needs to be removed. 
  
  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************