Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website aggregates information that is not particularly easy to find or compile and aggregates them so that all your personal information pops up when you ****** a person's name. Aggregating this information and posting it so that all the places I've lived, my relative's names, addresses, phone numbers, etc. come up first thing in a ****** search is a huge invasion of privacy and a security and safety concern. Truthfinder does not provide an easy or straight forward way to remove your profile from their site. They want you to submit a "suppression request" and will only approve it if you can show that you have access to the email or phone accounts that they think you own. As such, I was not able to complete this request for myself or my spouse via the "suppression request." I think it's important to note that this is a for profit company, not a public or mandatory service. They pay for people's information so that they can post it and then get others to pay to access it. I should not need to jump through hoops before this third party company will take remove my information that THEY chose to buy, aggregate, and post. Every other similar for-profit company/website that compiles and posts individuals' personal information has an opt-out option on their website that does not require additional information to be submitted. These companies are all so gross and should be illegal, but this one takes the cake. It's slanderous to post flags on people's profiles stating that an individual has criminal records when they absolutely do not. They need to remove the profiles that I've attached to this request ASAP.

  

  Business Response

  Date: 09/12/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********. 
  
  TruthFinder values the privacy of our esteemed customers and understands the importance of granting them full control over the presentation of their public data. The ****************** provides customers with the option to restrict access to their reports, ensuring that other users cannot view them. This feature is designed to prevent any potential misuse of this functionality on our website.
  
  The customer service team has successfully located a report and has validated the request made by the user, using the information provided. The customer's request to suppress their public information will be processed in accordance with our Terms and conditions.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report. 
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested Truthfinder.com to remove my personal information from their website first on 8/30/2023, second on 09/05/2023. Truthfinder.com has refused to remove my information stating that I need to use their services to remove my personal information. The right of publicity prevents the unauthorized commercial use of an individual's name, likeness, or other recognizable aspects of one's persona. Truthfinder.com is in violation of this law and has refused to remove my information without accessing services on their website.

  

  Business Response

  Date: 09/12/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************,, ID ********. 
  
  TruthFinder values the privacy of our esteemed customers and understands the importance of granting them full control over the presentation of their public data. The ****************** provides customers with the option to restrict access to their reports, ensuring that other users cannot view them. This feature is designed to prevent any potential misuse of this functionality on our website.
  
  The customer service team has successfully located a report and has validated the request made by the user, using the information provided. The customer's request to suppress their public information will be processed in accordance with our Terms and conditions.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report. 
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 09/12/2023

   The request was to have my information removed from the website, not to have my information suppressed on the website. Failure to comply with this request represents a violation of the right of publicity. Hosting my personal information, be it publicly available or not, endangers my life. Remove my personal information from this website immediately.

  

  Business Response

  Date: 09/15/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  We have confirmed the report for *************************** was removed/suppressed on September 12, 2023. ********************** is advised to clear the cache on the device they used to conduct the search in order to remove the link from their device. If ********************** continues to find their information on TruthFinder even after clearing their cache, they are kindly asked to respond to this email by providing a screenshot, accompanied by the *** of the specific information they want to be removed. We will then proceed to manually remove the report as requested. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  
  Sincerely,
  TruthFinder Support
  

  
  

  Customer Answer

  Date: 09/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False information about me on ************. **** ******* refused to fix wrong information about me they have listed about me. Having me aquatinted with people never heard of . Claimed I have a stalking charge against me which is a lie. Saying I lived in ***** and ********** never lived in either state. Saying I am on the governments watch list which is false. They can't get legit info cause they just ****** your name and type everything they see. Was told that my their support people. Nothing is done using positive identity like Social security numbers or driver's license number. I was harassed by the information posted and it all was false.. I believe they should be held responsible for their actions in giving out false information. This issue needs fixed or removed my name from your data base

  

  Business Response

  Date: 09/11/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  Additionally, we do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  If **************** would like to have his information removed from our website, he *** access our ************** at **************************************************, and select Suppress **************** to initiate the process.
  
  We would be happy to provide a refund to ****************, but unfortunately, after a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. ******* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The PayPal email address or PayPal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge was made to my credit card from a Company, Truthfinder, that I had never heard of before. I have written and responded with no satisfactory results or feel they are trying to ignore the problem. Below is the information that I took from my Credit Card of the charge that was made.
  
  Purchased On
  Aug 30, 2023 03:23 PM ET
  Posted On
  Aug 31, 2023
  Purchase Method
  Online
  Spend Category
  Information Retrieval Service
  Merchant Details
  TruthFinder
  United States
  
  A "Tara" wrote yesterday asking for information for most of my credit card number, which I refused to do and only gave the last four digits. Other information that I have no clue as to how I would answer since I didn't order this in the first place. Like Alternate name, alternate email, Pay Pal transaction ID.
  
  Other information of the charge on my credit card: Truthfinder *********** US for
  $16.95 on 8-30-23 Information Retrieval Services.
  
  Hopefully through you, I can get this resolved.
  Thank you,
  ******* *****

  

  Business Response

  Date: 09/07/2023

  Dear ******* ********
  

  This response is in regards to the consumer complaint from ******* ****** ID ********.
  

  Under normal circumstances, when a user activates an account with TruthFinder, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership.

  Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  

  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******* *****’s expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  We need both the first six and last four numbers of their credit card or other payment information to locate the account. Because the unauthorized account might be using false information, we can only locate the account through the payment method.
  

  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  
  

  Customer Answer

  Date: 09/12/2023

  I called Truthfinder to give them the information they wanted. However, once I explained the situation, she hung up on me. I, then responded to their email on September 7,2023 giving them what information I could since I didn't sign up for this.  

  I wrote to them again asking for a response on September 11th. I am at lost on what else I can do and hopefully, through the BBB, I can get to the bottom of this. I am worried that they will continue to bill me for this when I did not sign up for this service.

  Thank you,

  ******* *****

  

  Business Response

  Date: 09/13/2023

  Dear ******* ********
  

  This response is in regards to the consumer complaint from ******* ****** ID ********.
  

  After a thorough investigation, we were unable to locate an account with the information provided and we were unable to locate any further emails from ****************** with information to help locate the account. In order to meet ******* *****’s expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  We need both the first six and last four numbers of their credit card or other payment information to locate the account. Because the unauthorized account might be using false information, we can only locate the account through the payment method.
  

  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 09/19/2023

  After more calls to the Truthfinder's Office, first speaking with a Javor, who actually hung up on me, a second person to do this since I explain that I am deaf, using a close captain phone. I called back and spoke with a Shelby. I was on the phone with her for quiet some time. She was to call me back by yesterday with an update. She never did. I just got off the phone with an Owen. First off, after explaining the close captain business, he actually swore using Jesus's name in vain not realizing my close captain would pick it up. Yes, he apologized profusely, but that is not very nice and I told him so. Again, I was told, cannot find the credit card or account that I NEVER set up. I am told that I have to let my Credit Card Company take care of this matter. When I asked the Credit Card Company  in the past, I was told that they would have to issue me a new credit card which is VERY inconvenient for me. Not only on waiting to get the new card, but notifying businesses of the new card number for my monthly billing. 

  I want this to go on record of how they do business and to warn other people of their unethical business practices. 

  Customer Answer

  Date: 10/16/2023

  You have all the previous information of the results with Truthfinders as I went back and forth with them..(Please read previous emails.)  I wrote in regards to  whether this case was closed as I have not had any more communication from you in regards to this matter. 

  Thank you,

  **** *****

  Customer Answer

  Date: 10/19/2023

  How many times do they want to continue to repeat their same form letter when I have responded in various ways as well as phone calls and emails???? We are not getting anywhere and they are avoiding their mistake. 

  I am wondering how many other people have been scammed by doing the same thing to others as they have done to me?????

  As of this point, I am done. No more charges had been made to my credit card. I will just write off the charge to my account and I will post an negative comment and warn others of their shenanigans. 

  ******* *****

  

  Business Response

  Date: 10/25/2023

  Dear ******* ********
  

  This response is in regards to the consumer complaint from ******* ****** ID ********.
  

  After a thorough investigation, we were unable to locate an account with the information provided and we were unable to locate any further emails from ****************** with information to help locate the account. In order to meet ******* *****’s expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  We need both the first six and last four numbers of their credit card or other payment information to locate the account. Because the unauthorized account might be using false information, we can only locate the account through the payment method. Once we are able to locate an account, we can initiate a refund for the unauthorized charges.
  

  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 10/25/2023

  Obviously I am not going to get a decent response to my complaint. All they keep doing is sending the same response form over and over. 

  Does the BBB even read what is written about the complaint and responses?

  I am done fooling with this. You may close the case as this is going nowhere after two and half months.

  **** *****

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took money out of my card without permission. I did not intend to buy what they were selling. And was not even notified that it cost anything. I need my money back, I can not afford this!

  

  Business Response

  Date: 08/28/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************** ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ****** Wilders account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for online service called TruthFinder.com and have tried to cancel my recurring charges. Had no intent to use the service but once. Charged for several months before I realized it. Paid all those charges and tried to cancel online and message said I was locked out of my account. Tried to call. A 15 minute wait message. Waited and when the operator came on she acted as if she couldnt hear me from my end. Said I need to call back. Next time longer wait. This is a scam that prevents you from cancelling by making it difficult. I will keep trying but likely will be the same scam.

  

  Business Response

  Date: 08/23/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  Per their request, we have canceled their account, but we are unable to refund their payments due to a pending chargeback.
  

  A chargeback is a dispute with their financial institution, and they will receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a loved **********. Truthfinder came up as an option. I never purchased or ordered their service. Yet, weeks later I still bet harassed with dozens of alert notifications from them with various gimmicks to try and solicit me to obtain their services. I reached out and indicated was not interested and please leave me alone. They have not. I shouldn't have to turn my ****** notifications off completely just due to the harassing behavior of this company. I am a disabled person living with HIV and struggling. Stress is a big thing in this matter. They won't stop harassing me.

  

  Business Response

  Date: 08/15/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from H *************** ******, ID ********. 
  
  Please note that while we are unable to disable these types of notifications, users can do so manually on the device they used to access TruthFinder. To disable TruthFinder notifications, please visit the following link:
  
  ***************************************************;
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  
  TruthFinder Support

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I requested a refund from ************ for "Deceptive Practices". Yesterday, upon subscribing and typing in the person's name, I was led to believe that the information I received would be shocking. I subscribed but could not download the information until I paid an additional download fee of $4.29 in addition to the $30.19 that I paid for the subscription. Upon opening the report, I not only discovered that there was little to no information and what little there was, was either irrelevant or incorrect. I called ************ to request a full refund (two separate PayPal transactions); however, the agent would not confirm that I would be receiving a full refund. I persisted and stated numerous times, the reason for my request. She finally said that I would receive a full refund in the amount of $34.48; however, the email I received from them did not confirm that and only indicated that my subscription had been cancelled. When I called *************, and before I was transferred to the agent, an automated message advised me to stay on the line to answer a survey; however, when our call ended, the agent would not hang up from the call so that I could leave my feedback. This company is using Deceptive Practices at every level including instructing it's agents to avoid refunding subscriptions for legitimate complaints. I am seeking a full refund in the amount of $34.48.

  

  Business Response

  Date: 08/15/2023

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from *******************************, ID ********.
  
  TruthFinder is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  
  In the event of a proven violation, the account in question is disabled from further use, all memberships are cancelled, and all charges are returned to the payment option used. 
  
  ****************** account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded all ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  
  TruthFinder Support

• Initial Complaint

  Date:08/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non approved publication of personal information Security / Safety risk

  

  Business Response

  Date: 08/14/2023

  Dear *****************************:
  
  This response is in regards to the consumer complaint from ***********************, ID# ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************** in ********, ******. The removal process takes between 24 - 48 hours to be completely removed from our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:08/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website known as truthfinder have been illegally and with unauthorized permission have been using my name, my information, my likeness and my address also information relating to my relatives and loved ones on their website with malicious intent and borderline defamation characteristics against me, my name, and my life. This type of unauthorized use of my information and background check has caused many of problems such as encounters with police, trying to apply for jobs and community opportunities, and meeting people who are curious to know who I am. They have Information on their site claiming that I have drug dealing charges, threatening my neighbors charges, speeding tickets and traffic related charges, and assault charges claiming I have FELONIES on my record when the only town I lived in lake county has ALL of my cases and public records on file in which I was NEVER convicted of having felonies of any kind!!! They also lie saying I lived in the ****************, NEVER in my life have I lived in the **************** at all and their info claims I have charges in ********, ******* that is ridiculous. This company also has terrible reviews from other people with stories like how this company made fraudulent!! charges on their credit card without warning when trying to run background searches! These people are scammers!! So I would want to make a plea in which they take down and remove all information on their website regarding my name, my life, and my background which is in fact FALSE, people like me are very sick of this online slander of our character and personal information and if we cant agree to have this false information removed from their website we as a people need to hold these slanderous companies accountable for defamation in court!! So I would appreciate a response from this company truthfinder so we can move forward from this! Thank you!

  

  Business Response

  Date: 08/14/2023

  Dear *****************************:
  
  This response is in regards to the consumer complaint from *******************************, ID# ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ******************************* in ********, *******. The removal process takes between 24 - 48 hours to be completely removed from our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support