Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues with Truthfinder. The first is they have my information online without my consent. There are no real regulations about ethics, privacy or whether this company has to disclose that they were fined by the SEC for failing to disclose how inaccurate their reports are when they sold them to employers, customers and other businesses for background checks. Ill include that at the bottom for clarity sake so everyone can read it for themselves. I mean. Its publicly available and online, correct? The other issue is they have my name and info, but they have about a half dozen aliases that arent me, my name or my information. Ive never used them. Im assuming its there because there is no effort to very accuracy or MAYBE those other people have a more colorful background than I do. So it makes selling MY background report so someone a lot more likely. Now, before Truthfinder responds with that canned remove it yourself, click on the link? I attempted to remove it online and its not straightforward. They also want me to verify all my information. Which Im thinking theyll either sell somewhere. You screwed it up? You remove it. I dont trust you. Heres the *** fine I mentioned earlier. ***************************************************************************************************************************************************************************

  

  Business Response

  Date: 10/05/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID# ********.
  
  TruthFinder's information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  Additionally, we have suppressed ******************** public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 August 2023, I had cancelled and received a confirmation cancellation email from Truthfinder. On 12 September 2023, I was billed $28.05 twice (total $56.10) for a Truthfinder account. When I called on 20 September 2023, I was told that I was billed for some add on feature. The lady said that she only saw where I was billed once for the add on feature, therefore she gladly refunded $28.05, which was back in my account on 21 September 2023. I asked about the second charge, she stated she only saw the one charge. I asked for an email address to send a screenshot of my account, that was definitely charged twice. I then received another email reply addressing other things and nothing regarding the second charge. I want the rest of my money returned. Someone somewhere has my money because it definitely isnt in my account!

  

  Business Response

  Date: 10/02/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  According to the company records, on August 10, 2023, **************** enrolled in both the Unlimited Phone Report Membership for $4.99 per month and the Unlimited Person Report Membership for $28.05 per month.
  
  It is confirmed that the Unlimited Phone Report Membership was successfully cancelled online, as **************** mentioned, as of August 16, 2023. The user's Unlimited Person Reports Membership was not cancelled online, which resulted in a recurring charge of $28.05 on September 11, 2023. Shortly thereafter, on September 20, 2023, **************** contacted TruthFinder's phone support team and proceeded to cancel her remaining active membership. She was refunded $28.05, which was the most recent recurring fee. We have also submitted an additional refund of $23.00 to ******************** financial institution, making the total refund amount $51.05. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a month worth of membership and was immediately locked out of the account and denied access. Monthly amount or ***** plus a PDF download fee of **** (which is a ridiculous thing to charge extra for) were already billed and cleared on my credit card, but I cannot access the account to see the reports I was looking at. If the company is unable to offer the services they are billing me for, by locking the account the same day it is created, the charges on my credit card will be considered fraudulent and I will promptly dispute them if the charges are not reversed.

  

  Business Response

  Date: 10/02/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************, ID ********.
  
  From time to time, TruthFinder has encountered fraudulent or unlawful use of its services, which can put consumers and the company at risk. The system automatically flags and suspends accounts showing unusual activity. They put these extra precautions in place to help keep their customers safe.
   
  We would like to formally notify the TruthFinder user, that their suspension has been lifted and no further actions have been taken. Furthermore, as of October 2, 2023, their membership was automatically cancelled and the pending charge of $29.83 was voided. The user may confirm this credit with their financial institution if necessary. 
  
  Please keep in mind that TruthFinder reserves the right to exercise its discretion in canceling and deactivating the user's account in the event of any identified suspicious activity. 
  
  To conduct new searches, the user must activate a new membership with an active payment method.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website aggregates information that is not particularly easy to find or compile and aggregates them so that all your personal information pops up when you searcg a person's name. Aggregating this information and posting it so that all the places I've lived, my relative's names, addresses, phone numbers, etc. come up first thing in a ****** search is a huge invasion of privacy and a security and safety concern. Truthfinder does not provide an easy or straight forward way to remove your profile from their site. They want you to submit a "suppression request" and will only approve it if you can show that you have access to the email or phone accounts that they think you own. As such, I was not able to complete this request for myself or my spouse via the "suppression request." I think it's important to note that this is a for profit company, not a public or mandatory service. They pay for people's information so that they can post it and then get others to pay to access it. I should not need to jump through hoops before this third party company will take remove my information that THEY chose to buy, aggregate, and post. Every other similar for-profit company/website that compiles and posts individuals' personal information has an opt-out option on their website that does not require additional information to be submitted. These companies are all so gross and should be illegal, but this one takes the cake. It's slanderous to post flags on people's profiles stating that an individual has criminal records when they absolutely do not. They need to remove the profiles that I've attached to this request ASAP.Please have Truthfinder remove and delete the attached *********************** personal information from truthfinder.com website and their database.

  

  Business Response

  Date: 10/02/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  TruthFinder's information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ****** *********************** and *********************, pursuant to his request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 10/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company truthfinder has publicly posted my personal information without my consent. I have a stalker that has been looking for me and they are making my personal information available. I would like all of my personal information to be removed/permanently deleted from the website.

  

  Business Response

  Date: 09/26/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************************, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  If ****************** wishes to exercise this right, please direct her to our suppression tool at *****************************************************, click on "Manage Suppression Rules," and follow our simple instructions.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting help with canceling an unwanted subscription and getting a refund on subscription fees I did not agree to. In March 2022, I paid for one-time service from Truthfinder and *************** both of which provide services searching for information. I did not sign up for a monthly, ongoing subscription service or identity protection services. After I used the service one time, I did not require their services anymore and thought no more of the matter. I have never once their services after that one time. Several months later, I checked my Amazon credit card (CHASE bank) history and discovered that Intelius was billing $29.95 and Truthfinder was billing me $28.05 and $3.99 every month since March 14, 2022. I had no idea what these charges were for. I stopped my credit card to got a new card. After that, I believed the matter was resolved. Last month, I checked my new Amazon credit card history and discovered they are still charging the same monthly bills. I contacted CHASE bank and reported both Intelius and TruthFinder as fraudulent charges, and requested that CHASE block them from withdrawing funds. ***** cancelled my card and issued a new card again on 9/7/2023. After that, on 9/7/2023, I received an email from Intelius and TruthFinder stating that my subscription was canceled. However, on 9/7/2023, I suddenly received a series of charges against my new credit card from Intelius and TruthFinder, totaling $225.84. ***** has not been able to cancel or refund the charges. I am requesting that this subscription, which I never signed up for, be canceled, and all charges against me be refunded, especially the charges that were billed AFTER Intelius and TruthFinder sent me confirmation of the cancellation of my subscription.

  

  Business Response

  Date: 09/26/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************, ID# ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership.
  
  Our Billing Terms are conspicuously explained on our registration page, *******************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After further investigation, we have confirmed that **************** account has been previously cancelled as of September 7, 2023. Additionally, we are unable to issue a refund to the account due to a pending chargeback.
  
  A chargeback is a dispute with the credit card provider. ************ should receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 09/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my 79 year old Mother-******** ******** who now lives with me under my care. I filed for Power of Attorney as she's been cognitively compromised & confused for quite some time & can no longer live independently. She was living in subsidized housing for the elderly as she meets the poverty level guidelines. In taking over her finances I became aware that Truthfinder was charging my Mother $30.40 2x a month for a total of $60.80 month for two separate memberships since October 2022. My Mother has no recollection of signing up for a membership or using these services. If she did use the service one time initially, she was not capable of understanding and was vulnerable to the predatory practice of deceptive advertising to think this was a one time payment with no obligation. I have called and spoken with TruthFinder 4x since 9/13 asking for them to cancel her memberships (which they did) and to credit back to her banking account the charges for the past six months as a reasonable measure on their part to right this wrong and be ethically compliant. On the first call the representative said he understood and would refund the $364.80 back to her checking account but couldn't because I had canceled the debit card. I learned from my bank they can. On the next call the representative told me again they couldn't refund it due to canceled debit card and I would need to file fraud complaint with bank which I did. The 3rd call the representative stated I would need the bank on the line to verify that there were two charges each month because they only see one. My bank did a three way call on my 4th call to TruthFinder but they put us on hold for so long, bank had to get off. Then when I spoke with TruthFinder next they stated they couldn't do a call with bank on phone for security purposes--can't credit back due to canceled card. This is an eldery person on fixed income meeting poverty line. Bank states they can credit back the money.

  

  Business Response

  Date: 09/25/2023

  Dear ******* *******,
  
  This response is in regards to the consumer complaint from ******* ********** ** ********* 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. *********’’s expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The PayPal email address or PayPal Transaction ID number
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 09/26/2023

  I am providing the additional information requested by business:

  Name of account holder: ******** *******

  Email: ******************

  phone # ************

  First 6 and last 4 numbers of card charged:******   and last are ****

  **What is important to be taken into account is that this an elderly 79 year old person without full cognitive capacity to give consent or understand what was being asked of her. Your business can make the ethical choice to right this and refund back six months of twelve months of charges--in which she was charged 2x a month.  She lives on a fixed income in subsidized housing.  Your records will show this person never used your service--got a one report but didn't open it because she does not understand how to use a computer and has not been able to use her email for several months nor tracking her checking account to see the charges. ***

  

  Business Response

  Date: 10/05/2023

  Dear ******* *******,
  
  This response is in regards to the consumer complaint from Caitlin *********, ID 20643631. 
  
  We were able to locate the TruthFinder account with the information provided by Ms. *********. We have tried to authorize a full refund on the account. Unfortunately, Visa is not authorizing this refund because of a flag they have placed on the account. 
  
  The refunds were declined with the failure message of “Account Closed.” We are working with Visa to ensure that Ms. *********, *** ******** and their bank have visibility into the declined refunds. However, if Visa does not authorize the refunds, we will not be able to process it further. We ask that they please contact Visa for further information.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/15/2023

  TruthFinder's response is just more of the same false statements they have made before.  It is absolutely not true that TruthFinder cannot refund back to the Visa.  I have had the bank on the phone 3x with them to correct them on this. This is part of their deceptive practices and illegal activities.  Other merchants refunded back to the Visa card successfully even though the card was canceled due to fraudulent charges. Turthfinder CAN refund back to the card and they fully know this. They also can execute a check for a refund through their own bank should they really want to resolve the situation and right this wrong.  Due to TruthFinder's continual deceptive practices and exploiting the elderly, I have retained the services of a law firm who will be in contact with them.  I also am in the process of filing a complaint with the Federal Trade Commission and the Department of Justice for California where their business resides. Taking advantage of the Elderly is not tolerated in our country; part of why the Senate passed legislation in recent years protecting the elderly and making it a federal crime to financially exploit this population.  I will no longer go through BBB as I can see TruthFinder has no intention of resolving the issue and is a threat to vulnerable populations. BBB--Read their reviews on your site.  Their refusal to refund money is nothing new.  Taking advantage of people is nothing new. I plan to hold them accountable. No need for TruthFinder to respond to this.  Just wanted them to know the next legal steps I am in process of taking. 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non approved publication of personal information Security / Safety risk.Displays family and relatives names as well as personal information.Please delete my information. Screenshot attached

  

  Business Response

  Date: 09/25/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID *******. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *****************************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your username is: ********************* Member ID: ********* Account PIN: ***** I cancelled a subscription with truthfinder on last week. I had the subscription fora week and a half. During that time every report I received contained false information. I tried to contact their customer service several times and my call would not go through anytime but that is the only number I have had that to happen with. I have sent multiple emails explaining my issue, and asking for access and the subscription to stop immediately and requested a refund. I did receive a confirmation email for the cancellation however they have yet to update it on my account And stop access or issue any refund. They have responded to any emails except 1.

  

  Business Response

  Date: 09/15/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  We have refunded  ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not even access the website to cancel. Saying my connection had been denied. They continually charge me. This extortion needs to stop.

  

  Business Response

  Date: 09/13/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support