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Searchers of Records

Truthfinder
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Complaints

Customer Complaints Summary

  • 484 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You have terrible customer service. No one is every responding to my requests. Remove my personal info from your website immediately

    Business Response

    Date: 01/15/2023

    Dear ***********************************, 

    This response is in regards to the consumer complaint from *******************, ID ********.

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We were able to locate a report and validate Mr. ********* request based on the information provided.  We have suppressed his public information pursuant to his request and our Terms.  

    Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site truthfinder.com lists completely inaccurate information regarding me which is slander and damaging to my reputation. It also includes information relative to personal information and assets which poses a safety risk for myself and my family. I have never given consent to any of my information being included on this site. I request that all information listed on TruthFinder.com relative to myself and my family be removed and confirmation sent to me.

    Business Response

    Date: 01/15/2023

    Dear ***********************************, 

    This response is in regards to the consumer complaint from ***************************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. 

    We have removed ******************************* report per your request. The removal process takes between 24 - 48 hours to be completely removed from our website.  

    However, any requests to remove reports for other family members must be submitted to our support staff for processing. Additionally, when submitting the relatives' information, they must include email addresses, physical addresses, or phone numbers that we can use to verify and remove the correct reports. 

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Truthfinder on or about January the 2nd and I opted out of them putting my information up for sale. I was instructed on how to opt out and I did exactly what they said to do and my information is still on there website. On January 11 I contacted them speaking to a supervisor name ****** and *****. I was told they would remove my information immediately which it still remains on the website. I also let them know I wanted my information removed due to safety reasons and I still havent had any luck with them in removal of my personal information.

    Business Response

    Date: 01/15/2023

    Dear ***********************************, 

    This response is in regards to the consumer complaint from ***********************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for **************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $28 for BOGUS information! I was doing a background check on someone I already know, to test the site. It didnt include ANY up to date, or relevant information. I emailed about a refund immediately after getting the report back and seeing the severe lack of information, but they took nearly TWO weeks to email me back, AFTER I started a dispute with my bank, and sent a condescending and snide reply that did not address anything about a refund, and simply only said from personal experience, I know how difficult charge back disputes can be so I wish you luck. That is so disgusting and rude from a business. I want my money back ASAP and I want to warn others against this disgusting and shady business

    Business Response

    Date: 01/13/2023

    Dear ***********************************,

    This response is in regards to the consumer complaint from *******************, ID ********. 

    While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

    We apologize to ************ for the email that was sent to her on January 12, 2023, informing her that the account was in dispute with her financial institution and had resulted in a chargeback that was preventing a refund. I can confirm that Ms. ***** TruthFinder account is not in dispute with her financial institution, and we have refunded the credit card used to create the account in the amount of $33.04, and no further charges will be incurred. Both active subscriptions were cancelled online by ************ on December 31, 2022. 

    We also apologize for the negative experience she had with our agent. This is not the kind of experience that we want our valued members to have, and we will follow up to ensure this does not occur in the future. 

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Take False charges down not my record online it is another person with the same name CA I.D. D3298738 me ************************* age 39.Expunge all false criminal records on Internet or Computer or Ethranet ******************* Attorney CA Bar *******

    Business Response

    Date: 01/15/2023

    Dear ***********************************, 

    This response is in regards to the consumer complaint from *******************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. 

    We were unable to locate a report for ******************* or validate her identity based on the provided information. Our support team requires a screenshot and link displaying her information. Additionally, she must provide email addresses, physical addresses, or phone numbers that we can use to verify and remove the correct report.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GENTLEMAN...SAW AD FROM TRUTHFINDER ON INTERNET I THINK IN MAY OF 2022. . JUST CHECKING OUT IF LEGITIMATE.ON PERSON I KNOW... PUT IN REQUIRED INFORMATION AS REQUESTED. WHEN THE **** SAID FOUND STUFF. AND POSTED THE CHARGE I WAS NOT WILLING TO PROCEED. NEVER OPENED THE INFORM-MATION SUPPLIED. AND BACKED OUT OF ****...NOT AWARE OF ANY CHARGES FORTHCOMING. JUST DISCOVERED RECENTLY THAT I HAVE BEEN CHARGED $$197....71 DOLLARS THAT I AM AWARE OF ON MY CHARGE CARD. I'M REQUESTING THIS AND ANY OTHER CHARGES NOT AWARE OF TO BE REMITTED. THIS **** IS VERY MISLEADING . !!!! THANK YOU *******************

    Business Response

    Date: 01/12/2023

    Dear ***********************************,


    This response is in regards to the consumer complaint from *************************, ID ********. 


    When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

    We have cancelled all memberships and refunded *************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your Internet site has me listed as on a government watch list. I want to know where you got that information who put me on a government watch list and I want you to take it down immediately. You do not have the right to use my information on your website. You have 48 hours and I will **** Get that s*** off your website today it is January 9, 2023 you have 48 hours

    Business Response

    Date: 01/09/2023

    Dear ***********************************,

    This response is in regards to the consumer complaint from ***************************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    Regarding the information ****************** found on our website concerning the government watch list notice. The verbiage in the Did you know? paragraph states that if a name appears on a government watch list sourced from the ****************** or another government agency, the consumer will have access to the details associated with this record. It makes no mention of ****************** being on a federal watch list. This notice lets the consumer know that if the individual theyre looking for is on a government watch list, the report will include information from that record.

    We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They at truthfinder took $29.89 out of my checking account without my permission on November 14,2022. I have emailed them 10 times and I got no response.

    Business Response

    Date: 01/05/2023

    Dear ***********************************,

    This response is in regards to the consumer complaint from *****************, ID ********. 

    When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

    On December 12, 2022, we received an email from ************ requesting a refund of $29.89. On December 19, 2022, we responded to his request and issued, as a courtesy, a refund in the amount of $59.78. The response was sent to the email address used to create the account.

    We have cancelled all memberships and refunded Mr. ***** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 27, 2022, I sent an email to [email protected] requesting the business to remove my personal information from their website. I have not received any response or action from the company since, and my personal name, age, and past/current cities of residence appear both on Truthfinders site and through Truthfinder advertisements on third party sites (please see attached PDFs). The business has not tried to resolve the problem nor provided any response to my request.I would like my personal information to be removed from their website ASAP and for them to stop advertising my personal information on third party sites. Any help with resolving this issue is greatly appreciated.

    Business Response

    Date: 01/03/2023

    Dear ***********************************,

    This response is in regards to the consumer complaint from **********************, ID ********.

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for **********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

    Customer Answer

    Date: 01/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* ******

     

  • Initial Complaint

    Date:01/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: December 29th, 2022 I was charged incorrectly $4.24 by TruthFinder. I also was charged correctly $29.83 on December 29th, 2022 by TruthFinder that is not a problem. I want a refund of $4.24.that TruthFinder charged me incorrectly and cancel my account with TruthFinder Thank you

    Business Response

    Date: 01/03/2023

    Dear ***********************************,


    This response is in regards to the consumer complaint from *********************, ID ********.


    When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.


    We have cancelled all memberships and refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)


    Sincerely,
    TruthFinder Support

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