Reviews

Review Details

• Review fromelie h

  Date: 07/10/2025

  1 star
  They need too take down this website, they don't comply with taking down personal information.

• Review fromDawn C

  Date: 07/09/2025

  1 star

  Dawn C

  Date: 07/09/2025

  I put my own Name in and it kept sending me to a different person. I'd change to another state I lived in, but it kept sending me to the wrong person. Great company?
  

  Truthfinder

  Date: 07/10/2025

  Dear ****,Thank you for getting in touch. I appreciate you letting us know about the issues that you are experiencing with your search results. We are constantly striving to adapt and improve our service, so feedback from our customers is important and highly valued here at TruthFinder.I understand that when you try to find your own report on the website, it keeps redirecting you to someone else's information.Please know that we always work with our data providers to make sure that the information in our reports is as up-to-date and complete as possible. However, sometimes some data isn't available to us or may not be 100% accurate. As a result, you may find that some categories (e.g., assets, social media, contact information, etc.) are more current than others. I encourage you to search again, because the report you're seeking may contain more up-to-date details at a later date.Additionally, when performing your search, there is an option for you to provide more information to search for that one desired report. After searching, choose "refine my search." You will be presented with other fields to enter information into, which will further isolate your search results.If you're still having technical issues with your search after refining it, please call our customer support team at the number below. We'd be happy to help you troubleshoot the problem.I was able to locate your report with the information you provided to the BBB. As a courtesy, I have emailed the report to you.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromMandie B

  Date: 07/06/2025

  1 star

  Mandie B

  Date: 07/06/2025

  I searched my own name just to see what would come up and immediately noticed things that would encourage an inaccurate assumption of who I am without even purchasing anything. First, I never lived anywhere but CT, but they have me listed as having lived in ********, **. Second, to specifically state that I am on any government watch list before a report can even be viewed is incredibly irresponsible on Truthfinders part because it in fact is not true but someone may actually believe it without ever confirming it. Next, I also received a warning that my own report includes images containing ******, not MAY include, includes. Another lie as I have NEVER allowed myself to be photographed nude! If this does contain them, they were obtained in some illegal way. Then, an alert came up claiming my information is graphic so it had to be confirmed that I was 18 or older. All of this feels like bait to keep the persons interest so Truthfinder can collect money for telling a bunch of lies. The only thing they could accurately and truthfully reveal is that I have a bankruptcy claim, which was from over 20 + years ago after a car accident when about 20 and one speeding ticket. Everything else created a false idea based on lies of who I am. I was disgusted by how Truthfinder used their verbiage to keep my attention so they could charge me in the end to find out if any of it was even true! They need to held responsible for the click bait tactics they use as it can be extremely damaging if the person using their site has chosen to simply use that pre-provided information as a basis to make any decision on that person and not purchase and review the actual report. And I honestly question if that information is even factual. Total lack of transparency, completely irresponsible, and in my opinion, criminal.
  

  Truthfinder

  Date: 07/08/2025

  Dear ******, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Regarding the information you've found on our website concerning the government watch list notice. The verbiage in the Did you know? paragraph states that if a name appears on a government watch list sourced from the ****************** or another government agency, you will have access to the details associated with this record. It makes no mention of your being on a federal watch list. This notice lets the consumer know that if the individual theyre looking for is on a government watch list, the report will include information from that record.TruthFinder sometimes displays warnings like "Reports may contain graphic images" during the report building process. However, this doesn't necessarily mean that a report will actually include **** photos. Private photos are generally not available on TruthFinder.We do not supplement or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. In order to suppress your background report from appearing on TruthFinder and affiliated people search sites, you must access the Suppression Tool located at this link: *************************************************, then select ************************** and Manage My Suppression Rules. You will be required to provide and validate some identifying information first.Your request to remove your background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and USSearch.com.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromStewart Y

  Date: 07/05/2025

  1 star
  BEWARE of this Company. I tried to sign up for their 7 day trial and they tried to charge my card 4 times for the same amount. Very dishonest and under-handed.

• Review fromTiffany E

  Date: 06/30/2025

  1 star
  ******** website! You pay ***** for information that is already public. They also want to charge additional fees for even more public info such as a phone number. A COMPLETE WASTE OF MONEY!!!! Truthfinder is definitely a scam and rip off so don't waste your money like I did when a lot of it is PUBLIC information. TRUTHFINDER DO NOT ATTEMPT TO LEAVE A RESPONSE HERE ITS NOT NEEDED. JUST CREDIT ME MY MONEY BACK!!!!!!!!

• Review fromSharron S

  Date: 06/27/2025

  1 star
  ***********'s reports contain basic information that is available via a good internet search. Also, their reports contain inaccurate information, like incorrect dates and associating unknown people with the person who is being investigated. I signed up and canceled my membership within the same hour. Their BBB rating is confounding given the many negative experiences users have had, which are reflected in the review information on the BBB site.

• Review fromRichard I

  Date: 06/25/2025

  1 star
  They get one star because zero is not possible. Truth finder is a joke if you want proof just look yourself up. All they do is search public records for anything with your name on it. Then they make you wait so long during their bogus search that you feel compelled to pay for the results that you could find by doing your own search. The information is not what youre looking for but there sure is a lot of it like places where a person lived 28 years ago woo hoo. Seriously just look yourself up first dont pay their stupid money.

• Review fromPHILLIP K

  Date: 06/23/2025

  1 star

  PHILLIP K

  Date: 06/23/2025

  I called customer service to complain about my background check that I ran on myself. Half of. The information they sent me was wrong ,it wasn't mine,. The customer service *** said that information we provide. Is not going to be accurate, it's only for informational purposes only,so they expect t you to pay for false information!??!!seriously!?!!this should be illegal, it's definitely a scam ,stay away from these people.
  

  Truthfinder

  Date: 06/24/2025

  Dear *******,Thank you for reaching out and sharing your experience. Were sorry to hear that the report you received contained incorrect information, and we completely understand how concerning that must have been.TruthFinder gathers data from a wide range of public records and third-party sources. While we aim to present information in a clear and organized way, we are limited by the accuracy and completeness of the records made available by these external sources. For this reason, we recommend using our reports as a helpful starting point and verifying any important details through additional research.That said, we take your concerns seriously and want to ensure youre taken care of. We've gone ahead and canceled your membership and issued a full refund to the original payment method on file. You wont be charged again moving forward.If theres anything more we can do to help or if you have further questions, please feel free to contact our support team at ************ or via email at ******************************** Our team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Please note that holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromCourtney C

  Date: 06/22/2025

  1 star

  Courtney C

  Date: 06/22/2025

  Definitely a scam. They charge you $30 for basic information thats on ****** for free. Then they try to charge extra for anything else.
  

  Truthfinder

  Date: 06/24/2025

  Dear ********,Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your *********** noted in our Terms of Use and within our reports, the information we provide is aggregated from a variety of third-party data providers and publicly available sources. Because of this, the accuracy and completeness of the data can vary depending on what is available through those sources. We encourage all members to use our reports as a starting point for their own research and to follow up as needed for more specific or verified information.We have canceled all memberships associated with your account and issued a full refund to the original payment method used at the time of enrollment. You will not incur any further charges.Additionally, weve followed up with a direct email to ensure you have a clear path to further support, should you need it. If you have any questions or require additional assistance, please dont hesitate to reach out to our customer service team at ************ or by email at ******************************** Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromRaven M

  Date: 06/21/2025

  1 star

  Raven M

  Date: 06/21/2025

  ADVERTISES ON ****** that it is at no cost, takes forever and a day to complete the report, then tells you that you must pay to see it. DO NOT WASTE YOUR TIME.
  

  Truthfinder

  Date: 06/23/2025

  Dear Raven,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support