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Business Profile

Searchers of Records

Truthfinder

Reviews

Customer Review Ratings

1.29/5 stars

Average of 462 Customer Reviews

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Review Details

  • Review fromGeorge M

    Date: 07/17/2022

    1 star

    George M

    Date: 07/17/2022

    Biggest nothing out there didn't get any more information than I already had can't get it to load up no I say don't waste your money

    Truthfinder

    Date: 08/09/2022

    Dear ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that your account was cancelled online and no further charges have been billed to your account. Additionally, we have processed a refund back to the original payment method on your account.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  • Review fromChance B.

    Date: 07/17/2022

    1 star

    Chance B.

    Date: 07/17/2022

    "truthfinder" makes you to believe there is a government watch list on the person you are looking up, and make it Very difficult to cancel..

    Truthfinder

    Date: 08/09/2022

    Dear Chance,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that your account was cancelled online and no further charges have been billed to your account.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)

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