Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SO MANY, TO TOO MANY!!! When u try something new u have to pay URSELF on the back for trying but u have a LOT of work to do!Honestly, as an assessor, I would say it's growing pains! Just be upfront! Also u don't charge someone twice! I know you were poor what? Like 50 years old! U have forgotten, I think! Actually, I have a brilliant idea and it would solve everything! Exspecially, ur representation! As a processfessional educator! U have forgotten the MOST IMPORTANT THING!U KNOW BEING BIG DOESN'T MEAN UR BETTER! IT'S WHAT U DO WITH IT THAT DEFINES PEOPLE!ALSO, Something to think about! If u are REALLY a great leader u don't say anything because ur acts our ur words!I NEVER understood why people boost? I don't think u want to know why people do that? I'm sure u know!:)Good luck! Please credit me for 2 tickets, please! U need to train ur people better! I should have gotten a credit ASAP! IT'S UR FAULT! AND U MADE MY ACCOUNT BOUNCE! That's why I said that!U live a different life then us and honestly, going on about it so much makes me... U would think hopefully! But it doesn't!!!!Please credit me!:)Thank u for ur time.*******!

  

  Business Response

  Date: 04/25/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client attended our Unleash the Power Within Virtual event ("UPW Virtual") in March 2023, but accidentally bought two tickets online instead of one. Once we recieved this complaint and looked into our records and realized what had occurred, we initiated the refund of the second ticket (the client attended the event with the other bought ticket) and on March 25, 2023, refunded the amount through the credit card of the original purchase 
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their accidental second purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. Tell us why here...

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to business mastery. Each ticket cost ******. Later that day I found that one member of my company had a family vacation planned and would not be able to attend. I requested a refund for that ticket. After nearly ten days of trying to get a response I felt I had been scammed. I called and cancelled all the tickets. *******************, the sales rep stated that they would refund me based on "their policy" They failed to refund the full amount and are no longer responding. The event is not scheduled until 6 months from now. I requested the refund in less than two weeks after not getting a response on my initial request for refund. I would like the remaining $16,000 refunded to my credit card.

  

  Business Response

  Date: 03/02/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, as the client noted this client purchased 4 tickets to our Business Mastery event, with each ticket purchased for $11,995 in January, 2023.  After the client wished to cancel the four tickets, they were all refunded (except for one) and two of the tickets were not refunded $1,995, which per our terms and conditions, which the client agrees to when purchasing, is the damages fee for each ticket in case of a cancellation.

  However, after the client reached out to the BBB with this inquiry, we have decided to waive the damages fee for each of the tickets, and on March 2, 2023, we refunded the remaining $1,995 on the two tickets where the damages fees were assessed, processing the refund through the credit card used for the original purchase.  On February 27, 2023, we also issued the full refund for the other remaining ticket for the full price of $11,995, also through the credit card used for the original purchase.  
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase (refunding the remaining $15,985), which was beyond our obligations per our terms and conditions, we believe we have resolved this matter fully in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to get a hold of someone at the **** Robbins company to help me to remove the "restricted content" banner on my Breakthrough app on a newly purchased phone. I call about 5 - 7 different phone numbers to where most of them say " no one is available " that is very frustrating and disappointing and surprising from such a well know company. I have been trying to reach someone for 3 days now and nothing. So I thought I would file this complaint in hoping for someone from this company to help me.

  

  Business Response

  Date: 03/10/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client bought one of our programs through QVC.  Because that was several years ago, the online version that the client was trying to access was a platform that was no longer supported by us.  Once we contacted the client, we provided the client with complimentary access to the updated platform at no additional charge.
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client full access of the updated version of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 03/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in the **** Robbins organization. I signed up for the business mastery in October 2022 with the hopes to grow my business to the next level. Unfortunately all I got was excuses and delays to all the program promises. After weeks of emailing and asking to be set up with a coach (that was part of the package) and getting no response, I decided to cancel and ask for a full refund. Something that **** says he will gladly do if you are not satisfied with his services. What an ordeal it has been. By mid December 2022 a man by the name of ****** reached out. He promised to cancel the membership and give me a full refund of all my money. This is a total of $3745. Out of which only $2995 has been refunded. It is mid February and I am still missing $750. I have made numerous attempts to get this money returned. I tried via my credit card company, that dispute got denied (I have provided documentation to them of this reversal getting denied). I have tried to reach out to their team with no response to any of my emails. I was able to get some responses from ****** back in January. However, it still didn't resolve the pending $750 charge. Not to mention they are still trying to charge my card the monthly $750 that I cancelled back in December 2022. I have had to keep my CC maxed out in an attempt to stop these charges from coming through. My credit card company closed this case and said I will have to deal with the merchant directly. This is my last resort to get this resolved. I am asking that they refund me the pending $750 from December and to STOP any further charges to my CC.

  

  Business Response

  Date: 03/01/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client was refunded her original purchase of $2,995 in December 2022, through the credit card used for the initial purchase back in November 2022.  However, as the client correctly pointed out, the autobill feature was failed to be removed at that point, so the additional $750 charge was added soon thereafter.  Once the client provided us this information through this BBB inquiry, we looked into the situation and on February 28, 2023, the remaining $750 was also refunded through the credit card used for payment.  Our team has also confirmed that the autobill feature has been removed, so the client will not receive any future ******** through the credit card.  This was an inadvertent oversight on our part, and we regret the inconvenience that this may have caused this client.

  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $47 for VIP access to **** Robbins' Become Unshakeable event. None of the links I was sent work. Their contact us link doesn't work. I went to their ************** to ask for a refund and they threatened to ban me for not being positive enough.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I consulted with ******* about purchasing a ******************************* Coaching package in Sept of '22. On the phone call, I explicitly stated what my needs for a coach would be and the issues I was facing. As a gay man in his late 50s who was grieving the loss of his mother, I requested the following: 1. A MALE COACH 2. The Male coach be at my current life stage (Middle aged - late 40's, 50s, 60s +)3. The male coach be In the same US Time Zone (for scheduling purposes)4. The sessions be video calls, not telephone (to establish a connection with the coach).******* said that all my needs were understandable and that all of them would be fulfilled if I signed up for a package. With that agreement, he sent me an agreement to sign and when I asked about the section that said, "the sessions will be via phone unless you and the coach mutually agree to videoconferencing," ******* stated that the call would be video and not a problem. I signed and paid $3,495 for 18 coaching sessions over the course of 6 months. One week later, I received a phone call from a female coach who lives in ***** on the ** zone saying she was my new coach. I immediately contacted ******* and after several days of NO response, I finally got a response and reiterated my needs and our agreement. He set me up with a new coach one week later - who was 29 yrs old and lived in ***** -- completely IGNORING my needs and our agreement. Again, after NO response from ******* or ****** to my calls/emails - **** set me up with *** in his 50s but lives in CT zone. Additionally *** told me that video calls were "prohibited." I requested a full refund - waiving and cancellation fee ($950) due to breach of contract and bad customer service. I was promised full refund, but only received $558. I complained again and promised full refund and received $995 a week later. THIS COMPANY IS ACTING IN BAD FAITH FROM DAY 1. I have reached out about the additional refund and had ZERO response.

  

  Business Response

  Date: 02/27/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  After receiving this inquiry and reviewing with out internal team, he client was fully refunded their purchase in January.  
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 3rd of February 2020 my brothers and I purchased 3 x Gold Tickets through ***************** to the **** Robbins - ***************** Within event to be held in ****** from the 17th-20th of September 2020. The event price was $2992.00 AUD for the 3 tickets, we had planned to book a hotel and stay for the few days and return home to ******** and *****************. (The ticket numbers can be provided if necessary). Due to Covid the event was cancelled, we were told that they would be re-booking the show and we would be able to attend the next available show. Needless to say this is yet to happen, in fact the show they made us attend was a digital event for which we had to take off work and sit in front of a computer screen all day. We were informed that if we were unsatisfied with the event that we could request a refund under their 100% Money Back Satisfaction Guarantee, but when we each applied for this - we were declined. After multiple attempts with *****************, I along with hundreds of others have joined a ******** page entitled: ***************** - **** Robbins Ticket Refund, we are just looking to get the funds back from ***************** that we are owed. After countless attempts to contact ***************** in order to obtain a refund and getting nothing in return I find myself here, feeling beyond helpless. I saw a post from another member who said they submitted a complaint and I am hoping you can help us! Being long-time fans of **** Robbins we are extremely disappointed to be treated so poorly, we just want some kind of resolution from this. Any assistance on this matter would be greatly appreciated. Kind Regards *******************************

  

  Business Response

  Date: 02/27/2023

  This is in response to BBB Complaint ********.  This client as she stated is an ********* resident and although she bought tickets to Unleash the Power Within ("***"), our company. Robbins Research does not generally sell directly to ********** clients for the *** event.  We have a promoter in *********, ****************** who produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ********* to the Australian customer such as this one.

  
  Despite that, we have reached out directly to the customer service team ***************** when we received this complaint, and asked them to immediately handle this request, as we want everyone who was prepared to go to an Unleash the Power Within Event to remain raving fans.  After telling ***************** that this client had reached out to the US BBB, we informed them to take the steps necessary to satisfy this client.  ***************** has informed us that they were unable to find any tickets in this client's name when they looked through their records, but their team is reaching out directly to the client with the contact information we provided to resolve their complaint.  

  
  Because our company never sold any tickets to this client, and the company that did, ***************** is contacting this client to resolve this complaint, Therefore, we believe this matter is being resolved and therefore we consider this matter closed with respect to our company.  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I booked a ticked for $4500 for **** Robbins Date With Destiny for 2020. In 2020 the event got cancelled due to COVID and was rebooked for 2021, which never happened, I asked for a refund and was advised that they can not refund the ticket. Then **** himself demanded ***************** to refund the event. I have emailed ***************** (the company that brought **** to *********) 7 times, DM on Instagram and ******** 10 times. They have been avoiding me as there is no news for a DWD for 2022, I demanded a refund to which has been ignored.I also saw on a current affair (*********) the story about others who have not been refunded and **** himself has once again requested to have the event refunded.This company preaches personal development but remains unethical and does not care.All I request is my $4500 refunded from an event I paid for 3 years ago!I have bee referred by another person who had the same problem and they had their money refunded. Please let me know if you need any more information.****.

  

  Business Response

  Date: 12/05/2022

  This is in response to BBB Complaint ********.  This client as he stated is an ********* resident and although he bought tickets to the Date with Destiny event in ********* ("***"), our company. Robbins Research does not generally sell directly to ********** clients for the *** event.  As the client knows, the promoter in *********, ****************** is the entity that produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ********* to the Australian customer such as this one.  We understand this client is frustrated with ****************** as we know they have attempted to resolve this with them directly.
  
  Since we have received this BBB complaint, we have reached out directly to the President of ****************** and asked him to immediately handle this request, as we want everyone who was prepared to go to a Date with Destiny event in ********* to remain raving fans.  After telling ***************** that this client had reached out to the US BBB, we informed them to take the steps necessary to satisfy this client as soon as possible.
  
  Because our company never sold any tickets to this client, and never received any money from this client for any such tickets,  and the company that did, ***************** has been informed by us of this BBB dispute and we have urgently asked them to finally resolve this issue with this client, we believe that we are doing everything we can do to have this matter resolved for this Client.  

  Customer Answer

  Date: 12/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If there is any issues please let me know.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 2 tickets for ******************************* UPW live event for ********** ** tour in 2020 amounting to ***** converted into ******* currency. The event got postponed due to Covid and we have consistently been refused a refund since as they said the live event will go ahead at some point in the nearest future, but it is now 2022 and no communication from ******************************* team and on his online calendar there are still no live events rescheduled. Would you be able to help please to communicate with **** Robbins team in getting a refund for the live event as there are no planned live events, so it should be deemed as cancelled and there fore entitled to a refund.

  

  Business Response

  Date: 12/05/2022

  This is in response to BBB Complaint ********.  This client as he stated is a ** resident and although she bought tickets to Unleash the Power Within ("***"), our company. Robbins Research does not generally sell directly to ** clients for the *** event.  As the client knows, the promoter in ******, ****************** is the entity that produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ** to ******/European customer such as this one.  We understand this client is frustrated with ****************** as we understand they have attempted to resolve this with them directly.
  
  Since we have received this BBB complaint, we have reached out directly to the President of ****************** and asked him to immediately handle this request, as we want everyone who was prepared to go to an Unleash the Power Within Event to remain raving fans.  After telling ***************** that this client had reached out to the US BBB, we informed them to take the steps necessary to satisfy this client.
  
  Because our company never sold any tickets to this client, and the company that did, ***************** has been informed by us of this BBB dispute and we have urgently asked them to finally resolve this issue with this client, we believe that we are doing everything we can do to have this matter resolved for this Client.  

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to attend Date with Destiny event hosted by *******************************. The event did not proceed and I have been requesting a refund of my 2 x tickets for some time without any funds being returned. As I purchased an ******** product from an ******** provider I believe BBB should be able to assist me in obtaining my refund.

  

  Business Response

  Date: 12/05/2022

  This is in response to BBB Complaint ********.  This client as he stated is an ********* resident and although she bought tickets to the Date with Destiny event in ********* ("***"), our company. Robbins Research does not generally sell directly to ********** clients for the *** event.  As the client knows, the promoter in *********, ****************** is the entity that produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ********* to the Australian customer such as this one.  We understand this client is frustrated with ****************** as we know they have attempted to resolve this with them directly.
  
  Since we have received this BBB complaint, we have reached out directly to the President of ****************** and asked him to immediately handle this request, as we want everyone who was prepared to go to a Date with Destiny event in ********* to remain raving fans.  After telling ***************** that this client had reached out to the ** BBB, we informed them to take the steps necessary to satisfy this client as soon as possible.
  
  Because our company never sold any tickets to this client, and never received any money from this client for any such tickets,  and the company that did, ***************** has been informed by us of this BBB dispute and we have urgently asked them to finally resolve this issue with this client, we believe that we are doing everything we can do to have this matter resolved for this Client.  

  Customer Answer

  Date: 12/05/2022

  *******************************************

   

  I do not accept this. **** Robbins was happy to publicly promise action over 10 months ago as per the news link reported in ********* above. I still have not received a refund of any part of the 2 tickets to the *** event that was supposed to be held years ago. As ******************************* himself publicly promised action be taken I do believe he is responsible for providing my refund. ***************** have informed me that **** Robbins does not speak on their behalf and they have no intention of providing my refunds. They have indicated that as **** publicly promised the refund he will need to be the one to refund me accordingly. I require a refund as per the personal representations made by **** Robbins 10 months ago.

   

  Customer Answer

  Date: 04/17/2023

   I am still waiting to hear from you and it has been another 3 months.

   

  How is it possible for it to still be the case that my monies that were taken from me over 3 years ago are still refusing to be refunded.

   

  I demand that my monies that are being withheld without my consent be refunded immediately.

   

  Please advise me what the next step is. How is it the case that the business can simply not respond to BBB ?

   

  Please also advise if there is an organisation that I can complain to about BBB and their inability to assist me ?

   

  
  Regards

   

  ************