Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 9/21/2023. Site states your order is waiting to be processed. Received ***. 10/1/2023, stating thank you for order. Called Omni Cheer customer service on Monday 10/2/2023, representative stated to get police report & contact delivery, so Im out of $ ****** & uniform. NOW I thought I was being smart by ordering for items to be delivered to home, just shouldve ordered through school! Out of $****** & have to spend more money at school so daughter can have uniform. THANK YOU Omni Cheernever again!!!!!!!!!!!!!!!!!!

  

  Business Response

  Date: 10/04/2023

  Hi *******,
  
  We are sorry to hear that you package has been stolen. We understand how frustrating that can be and would be happy to provide a one-time accommodation. We will have a supervisor contact you to provide free shipping on your replacement order. Thank you for choosing Omni Cheer, we look forward speaking with you. 

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th I placed a order #AVA2HGA for 17 ****** Sport Victory Skirt, 17 ****** Sport Victory Shell top with customization BRAVES on the tops, 17 ****** Fame hair bow, 38 Solid Metallic Red pom poms, When I placed the order there was NO alert that any of the items were on back order or NOT in stock, the order stated customized items take 5-6 weeks plus shipping. I did not receive any email confirmation for my order or other contact from Omni Cheer in regards to my order! On August 7 I received a package from Omni Cheer that included the skirts,bows and poms. I checked my order history on Omni Cheer site and the order stated (THIS ORDER IS PARTIALLY SHIPPED; SEE DETAILS OR CALL FOR MORE INFO.) I figured the customization for the Shell tops would take 5-6 weeks so I waited. On 9/5 six weeks after my original order date I called Omni Cheer and spoke to *****, she stated my Shell tops were on back order till 9/22 so the would not have the tops done till 10/13 and then another week for shipping, I stated that would not work I need to speak to a supervisor, she stated a supervisor would call me back in 24/48 hours. On 9/6 I called back since no supervisor had called and spoke to ****** and ******* the said another 24 hours till a supervisor could call me back. On 9/7 I spoke to ****** he stated no supervisor. On 9/8 I spoke to **** and *******, when I spoke to ******* he stated that they still did not have the shell tops in stock till 9/22 I then asked if we could cancel the customization and just get the blank shells mailed to me on 9/22 when they received them, he said that he could send that request to customization and see if they could do my request, he then gave me his email and said to check back with him. I sent a email on 9/11,9/12,9/13 and 9/14 for update? On 9/14 I called spoke to *****/********/*****, I was told multiple conflicting stories that ultimately ended with I will get a call back in 24 hours! I need either a refund or tops by 9/23.

  

  Business Response

  Date: 09/15/2023

  Hello,

  I'm sorry for the inconvenience this has caused. We do have notated you were aware of the back order when the order was placed online 7/27/2023. We will have someone call you to discuss other options. Thank you 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my daughter some cheer tops and bottoms. I ordered them in purple. I thought I ordered black. I called Omni cheer on June 9th at 5 pm and Omni cheer called me back. We spoke about them sending me a return for the items, which I never received and that I could get a credit to reorder the black set I needed. Fast forward, I have now ordered the black set. They only set part of my order, and I had to call to figure out what was going on. (The person I spoke to today was very helpful and reordered the black shorts and will have them shipped out in 1 size bigger, he was super helpful and awesome!) I was then sent to a supervisor about my other order. They do not want to accept that they told me I could return the items but THEY NEVER INITIATED THE RETURN!!! SO now Im out in money for cheer stuff she cant wear. What is the point of saying yes you can have a return and then not doing anything you were supposed to but now its my fault? Terrible business.

  

  Business Response

  Date: 08/15/2023

  Hi,

  I was able to review you call and see that a agent provided you the information that a manual label would be sent. I will have a manual label sent to you shortly and give authorization for you to return those close out items

  Omni Cheer

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered cheer uniforms from Omni Cheer for 33 cheerleaders in late November 2022. The first shipment arrived in December 2022; however, it was not all of our uniforms. Found out there were a few on back-order. I called on January 3, 2023 and was told that there were some shipping out and they would be here "soon". Now, we are still missing uniforms over 4 months later and the company is refusing to refund the entire shipment and now the "missing" uniforms are shipping out. They keep quoting that we had 30 days to return the uniforms.
  
  We received a very small shipment early December. Was told the rest would be delivered soon. January 3rd, we were told the rest were on the way. Now, here we are in February. We still do not have a complete order and the company is refusing to offer the refund due to a 30 day policy. If the company is going to hold us to a 30 day policy, they should ship all items within 30 days of order.
  
  This is a cheer squad. We could not use partial uniforms and we were patiently waiting for the remaining items to arrive. Now, our season is over and we have no need for uniforms that were not fulfilled by the company.
  
  After reading reviews (should have done this first), I am seeing more and more customers who have had similar experiences and this is just not right.

  

  Business Response

  Date: 02/16/2023

  Hi,

   

  We are currently showing all items from your order have shipped. There is one shipment due for delivery tomorrow which you will see at the bottom of this email chain

  The following items shipped with tracking numbe* ****************** Delivered Thursday, December 08 at 1:37 P.M

  *************
  
  **************
  
  **************
  
  *************
  
  **************
  
  **************
  
  *************
  
  *************
  
  *************
  
  ************
  
  *** ********* ***** ******* **** ******** ****** ****************** ********* ********** ******* ** ** **** ****
  
  *************
  
  *** ********* ***** ******* **** ******** ****** ****************** ********* ******** ******* ** ** ***** ***
  
  *************
  
  *** ********* ***** ******* **** ******** ****** ****************** ********* ******* ******* ** ** **** ***
  
  *************
  
  *
  
  *** ********* ***** ******* **** ******** ****** ****************** *** ********* ******** ** ** ***
  
  *************
  
  *************
  
  *************
  
  *

  Please note when your order was placed online you were aware of the backorder and we are unable to process a return for items that are passed 30 days. You are more than welcome to return any items within the 30 day time frame. I apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 02/16/2023

  The only message I received were for the mediums.  However, it was more than the mediums out of stock.  

  When I called in January, I was told I should have called to place the order to make sure all items were in stock because their inventory levels fluctuate.  When I told them I had called in November to place the order and was directed online, the only response was "Well, you should have called."

  I called multiple times. It is quite interesting to me that the only record they have are certain phone calls and only pieces of the conversations noted.  

  Again, why would we return items when we are consistently told by someone at Omni Cheer that the order is on the way?

   

  

  Business Response

  Date: 02/27/2023

  Hi,

   

  I apologize you are unhappy with our response. We have confirmed via our recorded line the calls that have come in based on your phone number. I can see all of your items have now been delivered. 

   

  Omni

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Omni Cheer back in 1/9/2023. I have not received my embroidered tops. I called today for a status. **************** tells me they held my order. All they could tell me is sorry. I was not allowed to talk to a supervisor. I was even told that they could not guarantee my items will not arrive on time. I am beyond angry and frustrated that I cannot speak to anyone about this issue. We need those items delivered to me by Friday 2/24 embroidered. My order is O33TDCA.

  

  Business Response

  Date: 02/16/2023

  Hi,

   

  At the time this order was placed the items purchased were a closeout item. Unfortunately closeout items are limited to stock on hand.   We have reached out via email and you have agreed to change to another size that is in stock. At this time the date of completion is 3/3

   

  Omni

  Customer Answer

  Date: 02/19/2023

  My issue is your lack of communication.  You held my order for five weeks without calling me or sending me an email.  Only one item was out of stock, not my entire order.  I requested that due to your company holding my order for so long, you would put a rush on getting my tops  customized (you only had three items to customize).  However you refused to have that done and are making me wait as if I had placed the order the date you sent it to customization.  There is absolutely no accountability for the actions taken by your company.  All I ask is to put a rush on the customization.

  

  Business Response

  Date: 02/20/2023

  Hi,

   

  At this time we can not rush the production but I do see your order is one cheersaver shipping which takes **** business days. I can upgrade the shipping to 2 day air as a accommodation. 

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered cheerleading uniforms for a squad of 33. Ordered the fit kit and based thoses sizes on the sizes I ordered for the uniform. The skirts, the custom tops nothing matched the fit kit and when I got the uniforms the skirts were wayyyy out of wack and too big, some parents kept them but they just look off. It took over a month to get the company to invwstigate and see the uniforms didnt match the fit kit???????. Then shoes I was sent was two different shoes in a box, honestly a size 1 and a 2.5. Ive finally had one person to have contact with and Ive called 3 x every day and the reps tell me h*** give me a call back and he never does. Ive sent 154 emails!! This is taking up so much of my day and life and I literally just want an answer **** had us send the tops back that were off and the skirts that were off but I cant get a response about the warm *** and bags. After a **** dollar order and soooooo many mistakes football season is over, its 30 degrees here and my girls dont have tops, crops or jackets. Parents call me daily to complain and my hands are tied. I started the order process in July its now October and still dont have everything and every week I try to get somewhere just to end again with nothing any different than the week prior., I ended up ordering shorts and shirts for my girls to cheer for football and hope to have them by basketball season! I told Omni I needed 4 items a bag, crop, jacket and pants and im done. Honestly they should just give them to the squad for all the trouble and time we have had to spend with them!!! I will NEvER suggest anyone use Omni cheer for anything cheer related.

  

  Business Response

  Date: 10/25/2022

  Hi,

  I apologize for any issues you have run into with your order. I do see a replacement was sent for your size 2 1/2 shoe. Also I have confirmed your custom items were returned for us to review and they confirmed a sizing issue and have approved a replacement for 5 items. Thank you for your patience.

   

   

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered uniforms from Omni Cheer. Provided the company with my name and account information. The sales rep. continued to tell me that another persons information was under my account. I continued to inform him that it was not me. We proceeded with the order and I requested to use a tax exempt card. I was informed that my order/invoice would be sent to another individual. I continued to explain that my invoice should not be sent to anyone except me and my origination. I requested to speak with a manager and that was not an option at the time. No one from Omni Cheer has called me back.

  

  Business Response

  Date: 10/25/2022

  Hi,

   

  I was able to review your account and can see someone reached out on 10/14. I will have someone follow up with you shortly to ensure your issues is handled and resolved. 

   

  Omni 

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and received confirmation of order 10/04/22. Paid for 3 day shipping. On 10/05, received a tracking number with expected delivery being 10/10/22. Immediately called OmniCheer, was told that they could not stop/cancel the order or confirm delivery because it has been shipped. If shipped, it should be delivered in 3 days...by Friday. Writer requested to speak with a supervisor/manager to find a resolution, customer service reps refused, transferring me between coworkers and placing me on holds for up to 25 minutes at a time before disconnecting. OmniCheer webpage is down and does not allow for complaints to be sent in. I have received a call back from someone complaining to be a supervisor yet they are unable to refund the order or assist in any way. They confirmed the order will be delivered next week, well after the shipping date paid for or need for product. I requested they send another order and expedite it, they refused. They also claim they cannot provide a refund.

  

  Business Response

  Date: 10/07/2022

  Hi,

   

  I am showing this shipment is due for delivery October 7th. Via tracking number #1Z1755811212416866. Please let us know if you need additional assistance

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered uniform through team and my daughter's shell was extremely small. Right size but way too small. I ordered another one myself but this time, the stitching is horrible and not centered. I called **** to let them know and asked if they could send another one bc I'm not satisfied. **************** said it was my fault and there isn't a resolution. I'm out $180+ with no uniform. My daughter is terrified! We have two shells and can't wear either, did they care? Not at all! They blamed me! I just asked if they can fix to my liking but I asked for too much. It's not like I paid for it, right?

  

  Business Response

  Date: 10/10/2022

  Hi,

   

  I apologize you are unhappy with the placement of your customization. We had our QC team has reviewed the image provided and confirmed this is within our standards. If sizing is a issue you are more than welcome to place a new order for another size. 

   

  Omni Cheer

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered our cheer uniforms in july, they were to take 4-6 weeks. I called to check on my order, every time I calked I was told something different. From the order was done and getting ready to ship to the order hasnt been started because the items are on backorder. The parents of the cheerleaders paid alot of moneybfoe their child to cheer. We have now found out that the order wont be in stock until end of September then it will be 4-6 weeks for the customization. Our cheer season is almost over, we have no need foe these uniforms now, I juat want my money returned and they are telling me beacause its customized it cant be cancelled, but the order is not even in stock. This is a horrible company and they've ruined our cheer season.

  

  Business Response

  Date: 09/14/2022

  HI,

  Upon reviewing your order we were able to locate your order confirmation which did include the details your items were on back order at the time of you ordering. In our terms and agreements is does state once an order is placed we are unable to complete a cancelation or make changes to that order. I will check and see if we have additional options for you at this time being that the items are still not n stock. We will be in touch. 

   

  Omni Cheer