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Average of 26 Customer Reviews
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Review fromAllison K
Date: 06/03/2025
1 starAllison K
Date: 06/03/2025
Will never order from them again. Do NOT get uniforms from this company. They are terrible to work with and caused nothing but stress.
Omni Cheer
Date: 06/05/2025
Dear Omni Cheer Customer,Thank you for your feedback. Unfortunately, we are unable to locate your order based on the information provided. If you could please share your order number or account number, we would be happy to look into this further and assist you as best we ********,Omni CheerReview fromShannon T
Date: 09/17/2024
1 starShannon T
Date: 09/17/2024
I am very sad to write this review. After an 8 year working relationship with OmniCheer for our non-profit organizations uniforms, I am so disappointed after my latest engagement with them. On July 1st, I ordered our 5 teams uniforms. The skirts were in stock with no issues but the custom tops were on back-order. After a long wait (a week before our first competition) the tops came in and I was thrilled. I started packaging them up for the athletes when I realized that we were shipped two incorrect sizes. I called OmniCheer the following morning and was told that they would need a different department to follow up with me. In the meantime, I handed out what uniforms I could and waited for someone to contact me. When they emailed two days later, they informed me that I need to take pictures of all of the tags for the uniforms that were received. As you can imagine- this was not possible due to the fact that I had handed out the correct uniforms to athletes. If I had known that this was necessary when I first called, I could have done so (even though it seems highly unnecessary). The final email from a supervisor stated that they cannot help me any further without photos. This should have been disclosed upfront or within the first phone call regarding the discrepancy. As a consumer, I feel that this act was deceptive and for that, I will no longer be doing any business with OmniCheer. They simply could have made things right but shipping 2 correct sizes.Omni Cheer
Date: 09/19/2024
Dear Omni Cheer Customer,
We apologize for the inconvenience youve experienced with your order. We want to ensure that everything is made right. To assist you further, we would need to verify the sizes that were ordered and compare them to what was received.
If you could confirm the sizes you received, we would be happy to compare it to what was ordered and correct the issue. Please note that if can provide an order number we would be happy to look at other options for resolution. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this.
Sincerely,
Omni CheerReview fromRachel K
Date: 10/23/2023
1 starRachel K
Date: 10/23/2023
I had ordered my daughter her crop turtle neck from them. And because of nice weather we only recently had to use it, which put us outside or 30days for a refund or even an exchange which I would have gladly accepted, but when we put it on her the zip broke completely off. Now Im going to have to find another quickly as we are still playing and its now cold out. I wont be purchasing from them again!Omni Cheer
Date: 10/30/2023
We are sorry for the frustration this may have caused. We would be happy to provide a one-time accommodation. We will have a supervisor contact you and provide a replacement at no cost to you. Please note, quality issue, order discrepancies and damages must be reported within 5 days of receipt. Thank you for choosing Omni Cheer, we look forward speaking with you.Review fromAF F
Date: 08/18/2023
1 starAF F
Date: 08/18/2023
If only I could give a zero rating because one star is too generous.I ordered poms to donate from my business. I ordered plenty to receive the free cheer saver shipping. I selected this shipping, checked out, and then discovered in my email receipt that I was actually charged $40 for shipping! What? Why? When I emailed the company they had zero desire or attempt to correct their website's mistake. They said they don't change shipping after the fact (even though this ISN'T what I ordered) and no cancellations are allowed. Uhhhhh...RED FLAG. Came here to BBB and learned they already had an "F" rating, now I know why. I will be taking our business elsewhere in the future and warning all of my fellow coaches and cheer parents to not order from this thieving company, if you even want to call them a "company".Omni Cheer
Date: 08/21/2023
Hi,Unfortunately with online orders once they are placed they are unable to be changed or cancelled. Prior to check you are able to review your order which included your selected shipping method and charge. I apologize for any inconvievnce this may have caused you but the order was processed as it was placed and you agree to all terms and conditions of ordering at checkout.Review fromAndrea J
Date: 08/12/2023
1 starAndrea J
Date: 08/12/2023
This is literally the worst company I have ever dealt with! I have had issues with shoes in the past for my daughter and did not want to order from them again but we needed to match team uniforms and this is where the previous coordinator had ordered from. First when we ordered in June the majority of our items were backordered. We were told they would be in the end of July and it would take 2 weeks for customization and then probably 2 weeks to ship. This was cutting it close for our first game but we felt stuck so we went ahead and ordered. Now after they were paid we are being told our customization wont even be done until September which means we will be halfway through the season before even getting uniforms! I have asked to speak to a manager twice with no response back. We will definitely never be ordering from them again!!Omni Cheer
Date: 08/15/2023
Hi, I would love to assist you with this matter but am unable to locate a account. If you can provide us with more information to better assist you I would like to. Thank you ****Review fromWendy M
Date: 07/31/2023
1 starWendy M
Date: 07/31/2023
Our team had to order backpack individually due to changes in coaching. They went on and ordered red sparkle nfinity baackpacks. Everyone did this online. When one backpack came in, it was burnt orange. It was far from red. The team all called to just change the backpack to black. None of them went to production. They were still 4 weeks out from production. Omni cheer was not willing to work with anyone. This is beyond unacceptable!I have dealt with Omni cheer for years as a cheer youth program GM for 6 years and a cheer mom for 8 years. Because of this lack of customer service I will advise all of our coaches and parents to avoid Omni Cheer. I have never been so disappointed in the customer service.Omni Cheer
Date: 08/01/2023
I do apologize per our terms and conditions once an order is placed we are unable to make changes or edits to the order. When ordering online colors can vary depending on your monitor and some items colors may not be to a customers liking with this I would recommend ordering a sample before customizing to confirm the color is to your liking.Review fromJessica E
Date: 07/24/2023
1 starJessica E
Date: 07/24/2023
I spent 100s of dollars ordering my daughter her cheer stuff only for them to mess up and send baby shoes. They told me I should be happy that I dont have to pay shipping both ways, and that I was only made to pay shipping on the new order. They made the mistake secondly it even says that their shoes run small so you are already guessing going in. So now if the new shoes dont fit thats too bad. So they already know that millions of people arent going to get lucky and get the correct sizes, its not like you can try them on. NEVERMIND WHEN THEY ACCIDENTALLY SEND YOU THE WRONG SIZE.Omni Cheer
Date: 07/25/2023
Hi,I was able to locate your order based on your email address. On your orignal order you selected a size 10 youth which is a smaller Childs shoe. We do offer a size chart online that list the standard size and our suggested size based off our sizes. Upon you calling in to our call center I can see the agent offered a accommodation to you to send a return label to return the shoe you purchased we were unable to waive the ground shipping on a new order based on the sizing information being listed on line. I apologize for any inconvenience this may have caused you but at no point was the wrong size shipped.Review fromKim F
Date: 07/20/2023
1 starKim F
Date: 07/20/2023
I ordered printed tanks in "Vegas" gold. This is a muted gold #c5b358. The color I got was a bright yellow orange gold. While I understand they state that your screen may make the color slightly different, this was a completely wrong color. They stated this was "their" Vegas gold (this is a very specific gold color used by many schools). They did nothing to fix this, no help or options at all. I cannot trust them to ever print anything in the future.Omni Cheer
Date: 07/21/2023
Hi,I apologize you had a issue with your order. As we do our best to color match the actual product and image may vary.Review fromKristi O
Date: 06/06/2023
1 starKristi O
Date: 06/06/2023
I ordered 8 pairs of cheer shoes for some girls on my squad. When the shoes came I verified I had 2 shoes in each shoe box and that each size was correct. I then distributed to each of my girls. About a month later I discovered my own daughter has no insole inserts inside her shoes. She is standing on the hard plastic bottom material. I asked her why she didnt tell me right away and she said I didnt know it was supposed to be different. I immediately called Omni and they said nothing could be done because its over 5 days since the shipment arrived. Who in their right mind is inspecting the INSIDE of shoes to make sure the padding is there. They have no integrity. It would be so easy to offer a solution of some sort, even if they lost out on ONE pair of shoes. The long term effects of lack of care are far more reaching. Inspect the INSIDE of all shoes. They clearly forget to add padding to the inside of some!Omni Cheer
Date: 06/07/2023
Hi,I am sorry to hear about your shoe arriving with an insole. We do require any issues with items with issues or discrepancies must be reported with in 5 business days. Moving forward I would recommend fully reviewing all items received to ensure we can better assist you.Review fromBrittany N.
Date: 03/20/2023
1 starBrittany N.
Date: 03/20/2023
Made an order and was charged two seperate shipping fees and when I called was told nothing could be doneOmni Cheer
Date: 03/21/2023
Hi,I was able to locate your orders in our system based off your name. I can see you placed 2 online orders with our company. I apologize you were charged 2 separate shipping fees but in placing 2 orders each order does require a shipping fee. Have a good day OmniBrittany N.
Date: 03/21/2023
I also called within seconds of doing this because it was a mistake. Nothing had been shipped nothing had even been done with my order. And was told like I said nothing could be done about it. If the order wasn't even confirmed yet why couldn't it be rectified? Any other place of business would have helped me fix the situation not just taken my money when it's going to the same place at the same time. I've still yet to receive an order confirmation of any kind other than my money being removed from my account
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