We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Road Runner Sports Inc has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2023, my wife bought me as a gift the Road Runner Sports premium upgrade for $19.99. This year, December 2024, the bank called my wife and asked if she had authorized a charge by Road Runner Sports for $69.99. No. She did not authorize Road Runner Sports to charge anything. The bank said it was fraud and cancelled the credit card. The next day a card I used to make a purchase months ago at Road Runner Sports was used by them to charge me $69.99. Apparently Road Runner Sports keeps old credit card information at the ready.number, expiration date, security number, etc. I asked my bank about this. They said it was fraud and cancelled my card.

      Business Response

      Date: 12/22/2024

      Thank you for an opportunity to respond. The customers desired settlement states no further contact by the business. Road Runner Sports has sent an email apologizing for the inconvenience and invited any additional correspondence in a willingness to help effort. We are confident this action will lead to a satisfactory resolution. 

      **** Rothwell 

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road runner sports has fraudulently charged my cc $49.99 for the past three years in a row for something I never signed up for. I was only credited back one year worth from my cc company. I see this is a reoccurring issue for many years from many unsuspecting people from road runner sports. I want my remaining $100 back. This company needs shut down for randomly charging credit cards.

      Business Response

      Date: 11/20/2024

      Thank you for an opportunity to respond to this dispute. Upon review of the details the customer provided, and the customer's purchase history, it has been determined the customer voluntarily enrolled in the VIP ********************** online on Nov 29, 2022.  At that time, the customer made a purchase for Women's **** Air Zoom Pegasus 38, and was presented an offer to join the VIP rewards membership with an opt in.  The membership terms and conditions were displayed that there would be annual renewal charge to the method of payment the customer provided. In this case, the customer checked out using ****** as the payment method, so that is the method of payment that Road Runner Sports charged for the renewal of the memberships.  The membership can be cancelled at any time by calling Road Runner Sports, or contacting us through the website.  A refund will be issued for any unused portion of the membership term.  The customer has also received several emails from Road Runner Sports, which include the amount of Rewards Cash they have earned while being a member, details of upcoming and successful renewal and options to cancel the membership.  Additionally, the customer would have received emails from ****** that detail the membership renewals.  To date, the customer has not contacted **********************.  If the customer would like to cancel their **********************, they can do so by contacting Road Runner Sports.  

      We are confident this explanation and actions will lead to a satisfactory resolution of this dispute. 

      Thank you

      **** ********

      Road Runner Sports

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my membership online a few times in October but wasnt quite sure if it was actually canceling. Tried to cancel again 11/2/24. Took a screenshot of the cancellation notice stating it would take up to 24 hours to reflect on my account. It also states if it was renewed in the last 30 days I can expect a full refund within 3-5 business days. I ended being charged $49.99 for membership fee on 11/5/24. I immediately called the 800 number to which I was told okay you will get an email and refund for the cancellation which never happened. I then emailed on 11/7/24 and after a few back and forths I was finally told I will receive my refund within 3-5 business days. That time came and went so I emailed them again stating I still have not received refund. Someone then emailed back stating they need my card information to which I said you can charge my card but not refund it. That county make sense and why wasnt this said on the original phone call and previous emails. Im hesitant to give my card information when several employees already are giving wrong information. I just want my refund back as promised.

    • Initial Complaint

      Date:11/15/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asked to sign up for a VIP membership program Asked if there was a cost to this, answer was no Charged $49.99 on November 5 No option to cancel VIP membership online, instructed to call a number Number puts you on hold for hours, no one answers

      Business Response

      Date: 11/18/2024

      Thank you for an opportunity to respond to this complaint.  Upon research of the details the customer provided, its has been determined the customer visited ********************** ****************, and purchased a pair of **** shoes.  The customer was presented an opportunity to join the Road Runner Sports VIP membership.  During that conversation, disclosure of the VIP join details and renewal are displayed on the card reader during checkout process. The customer must opt in and accept the terms and conditions of joining the membership.  Additionally, the customer was provided a sales receipt that displays the join details and terms and conditions of the membership.  Road Runner Sports apologizes if the customer was caught off guard by the renewal, and the business continuously works ensure transparency of the customer purchase experience. According to records, the customer has made contact with **********************, cancelled the membership, and a refund has been issued, satisfying the desired settlement.  We are confident these actions will lead to a satisfactory resolution of this dispute. 

      **** ********

      Road Runner Sports


      Customer Answer

      Date: 11/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *******

       

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a VIP Platinum Membership with Road Runner Sports which I have had since 2020. It renews annually at a cost of $99.99 charged to the credit or debit card saved on file. I received an email, at the end of October, reminding me of the upcoming charge to renew my membership in November. Today 11/5/24 my father called me stating his credit card, which is not saved on the account and never has been, was charged for the renewal fee. I received no emails, texts, nor phone calls stating there was any problem attempting to charge the saved card on my account; however when I checked I realized the card number had changed and was mistakenly not updated. Instead of contacting me, the company instead went to charge the most recent credit card used on my last purchase, which was my father's credit card as he paid for my last purchase as a birthday gift. The card was not at any point ever saved on file nor did they ask if it should be saved on file as I was present for the purchase. My father called the company support line and spoke to them about the problem and how he did not authorize anything of the sort nor did I. I also called and spoke to them on the company support line and confirmed that they are issuing him a refund. When I explained the representative what occurred she simply stated, oh yes that can happen if the card on file doesn't work and the last purchase was made by a family member. That in and of itself makes no sense as it is not at all stated in their terms and conditions that they would use a credit card used in your purchase history if the card on file doesn't work, and as mentioned they did not at all try to contact me about the card not working!! It is an entirely unacceptable practice, terrible customer service on their part, and quite simply downright wrong to have done that and to apparently have that as a practice.

      Business Response

      Date: 11/15/2024

      Thank you for an opportunity to respond to this dispute.  Road Runner Sports has made contact with the customer and corrected the method of payment on their membership, and provided an apologetic explanation.  We are confident that these actions will lead to a satisfactory resolution of this dispute. 


      **** ********

      Road Runner Sports

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged my bank account ***** annual ********************** fee and I dont have an acct with **********************. My daughter, **** ******, has an acct, ****************** and I used my debit card to pay for items she purchased at your Store. I did not authorize Roadrunner to store and maintain my card info in their systems or on her acct. I want my debit card info removed from her acct and the annual membership refunded back to my acct. This is a very shady, dishonest business practice.

      Business Response

      Date: 11/11/2024

      The customer has reached out to ********************** as of 11/5/24 and a refund was given to the account with ********************** charges of $99.99.  VIP Membership is a family membership, and debit cards are tokenized without First and Last name. Digitally, there was no way Road Runner Sports could have known that the account holder of the debit card was not the VIP member.  We are certainly sorry for the confusion and inconvenience. 

      We are confident this action along with explanation will lead to a satisfactory resolution of this dispute. 

      **** ******** Road Runner Sports

      Customer Answer

      Date: 11/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Recommend a change in business practice to stop maintaining card info unless the name on card and VIP account match.

      Regards,

      ******** ******

       


    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They do not allow an easy way to cancel your VIP membership. While they appear to have a 'cancel now' option on their website it does not actually do anything forcing you to call and wait on hold until you finally get someone who then pressures you to stay instead of just letting you cancel.

      Business Response

      Date: 11/11/2024

      Road Runner Sports made contact with the customer on 10/31/24 and informed the customer that ********************** is free until its expiration date of 11/24/24.  We are confident this action will lead to a satisfactory resolution of this dispute. 

      **** ********

      Road Runner Sports

      Customer Answer

      Date: 11/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********** *******

       

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged annually by Road Runner Sports for a VIP membership that I was completely unaware of. I shopped at the store in 2016/17 for sneaker to attend a public safety academy and they made it seem like I was receiving a discount for being a public servant. In no way did they make it clear that I was signing up for a reoccurring membership. I do not have any emails stating that my account was being charged and I have now realized the charges have been going on for years when I have not shopped at their store nor have a benefitted from any VIP membership. Ive also never provided them bank account information and have a completely new card from 2017 yet somehow they have managed to charge me without any warning to me. Also they have increased the price throughout the years, again without any notice to me or an option to cancel

      Business Response

      Date: 10/24/2024

      Road Runner Sports has made several attempts to make contact and confirm customer information to be able to apply refund as resolve this dispute, however, we have not received a reply back from the customer.  ********************** is committed to closing this dispute with resolution and will wait for the customer to respond before taking action. 

      Thank you

      **** ******** Road Runner Sports

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We noticed an unauthorized charge of $49.99 on our joint credit card dated 10/04/2024. Upon further investigation, we discovered that this is a membership charge we never signed up for. In reviewing our credit card history, we found similar charges from "Round Runner" dating back to ******* husband (***** ****) made a single purchase at Road Runner Sports in ********, *******, on October 14, 2017, for $171.33, and did not sign up for any membership. However, it appears that Road Runner retained our credit card information and began charging us membership fees without our consent starting in 2018, as detailed below:10/04/2018: $28.99 10/01/2019: $39.99 10/02/2020: $39.99 10/03/2021: $39.99 10/04/2022: $49.99 10/08/2023: $49.99 10/04/2024: $49.99 We typically do not closely scrutinize our credit card statements, so we did not realize these unauthorized charges were occurring until now. Our Citi credit card number changed last year, but they still managed to charge our new card. The card number charged from 2018 to 2022 ended in 7611, while the card charged in 2023 and 2024 ends in 3972.We believe this practice of retaining customer credit card information and charging for unauthorized memberships is totally wrong and unethical. We demand a full refund of the unauthorized charges, totaling $298.93.I have all the credit card statements, but the scanned file is too large to attach.

      Business Response

      Date: 10/24/2024

       

       Road Runner Sports has made several attempts to contact this customer and to date has not received a response.  We have processed refund per customer request in the complaint.  ********************** is confident that this action will lead to a satisfactory resolution of this dispute.

       

       

      Customer Answer

      Date: 10/24/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** **

       

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a RoadRunner Sports Platinum VIP member for many years. I have always had continued problems with this companies website. However, for the last year I have been unable to use my rewards cash online. Every time I use it I receive an error message. I have called and emailed their customer service many times and no one has been able to help me and most people I talk to dont even try. The situation is so bad now I cant even buy shoes with any CC they dont have on file so now basically I have to call every time I want to buy something. Also to add insult to injury they just charged me without any heads up for their $99 renewal fee.

      Business Response

      Date: 09/18/2024


      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on September 17th, 2024.
      The customer has received assistance with their online account and bonus rewards cash for the inconvenience.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      **** ********
      Road Runner Sports

    Road Runner Sports Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.