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Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Road Runner Sports Inc has 52 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road Runner Sports charged me a membership fee without my consent.

      Business Response

      Date: 08/01/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on July 31st, 2024.
      The customers ********************** has been canceled and a refund has been issued.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute. 

      Thank you

      *************************

      Road Runner Sports

      Customer Answer

      Date: 08/01/2024

      Hi ****, 

      How will I be compensated for the time I spent in communication to get my refund?

      Have you deleted my credit card information from your system? Why did you save it in the first place?

      I see so many of the same complaints on this website and other forums where customers are charged ********************** fees without consent - what are you doing to address these complaints? 

      Business Response

      Date: 08/07/2024

      Road Runner Sports has made contact with the customer and supplied an additional resolution offer of refund and information of how to request deletion of data.   We are confident this action will lead to a satisfactory resolution of this dispute. 

      Thank you

      Road Runner Sports

      Customer Answer

      Date: 08/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/21/2024, at Road Runner Sports, ***********************************, I returned Asics sneakers and Asics custom insole *** cushions and purchased Hoka ******* 9 sneakers and Hoka custom insole *** ******** Another employee assisted the trainee with the transaction. Later, I noticed that I was not refunded $89.99 for the Asics custom insole *** cushions. On 7/21/2024 at 3:57PM, I called an spoke to ******** explaining the aforementioned and told him my receipt was still in the store. He said he would look into it before the end of the day. When he failed to do so, I called on 7/22/2024 at 11:32AM, and asked to speak to the manager, ***** (not his real name) claimed to be the manager. I reiterated the aforementioned, he said "No problem", asked for my name and credit card number/expiration date, "performed the refund", said it was completed. Immediately after providing him with that information I asked him to repeat the information and he said "it went through and the information is gone". A few hours later, I reviewed my checking account for the nonexistent refund. I reviewed my checking account several times since 7/22/2024 thru 7/24/2024 (today) and still no refund. I called RRS this morning 7/24/2024 at 10:11 AM again requesting to speak to the manager. An employee handed the phone to *****. I told him that I had not been refunded. I reiterated the above and mentioned that we spoke on 7/22/2024 11:32AM. He said that was not him. I told him that he has two dishonest employees. He disagreed about having two dishonest employees and never bothered to apologize for the mismanagement, lies, dishonest employees, inconveniencing me, wear and tear on my car, round trip gas and my time to return. ***** said "refunds are not done on the phone", "I would have to return to the store for that to happen". I am very concerned about the dishonest employee who used ******* name and now has my credit card number and expiration date. I want my $89.99 refund.

      Business Response

      Date: 07/31/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on July 31st, 2024.
      The customers future ********************** renewal has been canceled.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

      Customer Answer

      Date: 07/31/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $99.99 for a membership I did not enroll in. I would like to be reimbursed.

      Business Response

      Date: 07/23/2024

      Thank you for an opportunity to respond to this complaint.  

      In effort to resolve this dispute, Road Runner Sports has researched the information the customer has provided and been unsuccessful in locating the customer's record in our database.  We have also attempted to contact the customer to obtain alternate search information by phone and email, but have not been able to reach the customer.  ********************** would like to resolve this dispute, but we kindly ask for the customer to assist by providing some or all of the following information, supplied at purchase, to help locate a record: Full Name (if nickname was provided), the customer account number, a recent order number, an alternate email address, an alternate phone number, a copy of sales receipt or invoice.  Once Road Runner Sports obtains this alternate information, a successful search is likely, and resolution can be made.  

      Thank you for your partnership. 

      *************************

      Road Runner Sports

    • Initial Complaint

      Date:07/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road runner is charging me for a VIP membership after buying shoes from them years ago, but I never signed up for any VIP memberships. I only bought one pair of shoes years ago, and would have no need for a membership.

      Business Response

      Date: 07/15/2024

      Complaint ID: ********
      Date Filed: 7/13/24

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on July 13th, 2024.
      The customers ********************** has been canceled and refunded.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road Runner Sports keeps charging me for a VIP membership for which I never signed up. I have asked them to cancel this membership and stop charging me a yearly fee on multiple occasions and the charges continue to pop up every year. There is no way to cancel online.

      Business Response

      Date: 07/15/2024


      Complaint ID: ********
      Date Filed: 7/9/24

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on July 10th, 2024.
      The customers ********************** has been canceled and refunded.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a fraudulent membership fee of ***** and I signed no documentation saying I would. They used my data on file I want my data deleted and I'll be requesting a refund from the company immediately.

      Business Response

      Date: 07/15/2024

      Complaint ID: ********
      Date Filed: 7/9/24

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on July 12th, 2024.
      The customers ********************** has been canceled and refunded.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:07/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charging of my debit card for $69.99 Yearly VIP membership

      Business Response

      Date: 07/09/2024

      Thank you for an opportunity to respond to this inquiry.  After the customer made contact with **********************, we were able to locate the charge the customer is referring to, and in a good faith effort to resolve, issued the customer refund totaling $199.97.  ********************** has issued an apology to the customer.  Along with this explanation, Road Runner Sports is confident this action will lead to a satisfactory resolution of this dispute. 

       

      *************************
      Road Runner Sports

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of shoes a year ago from road runner sports and theyve started fraudulently charging my card for a vip membership I never signed up for. I was able to finally call and get them to stop attempting this charge, but they refused to delete my data.

      Business Response

      Date: 06/27/2024

      Thank you for the opportunity to respond to this dispute.  Road Runner Sports and the customer have been in contact, and the customer's desired settlement has been met.  The customer's ********************** enrollment has been cancelled, and request to delete information has been submitted.  

      We are confident that this action will lead to a satisfactory resolution of this dispute. 

      *************************

      Road Runner Sports

      Customer Answer

      Date: 06/27/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I found a pending charge for $49.99 on my debit card from Road Runner Sports, yet I never authorized a new VIP account. I had an account around 9-10 years ago, when my daughter ran cross-country but had not used the store in years, until I bought an IT band roller from them, in-store, in the fall of 2022 (and likely used my debit card for the purchase). I have no idea how they got my credit card information to charge me yesterday unless they stored my card number without consent. I thought my card number was stolen and called my bank, resulting in the cancellation of my debit card. Since the charge was pending, my bank was able to remove the ************* my money. I called Road Runner customer service and remained on hold for over 30 minutes, at which point I hung up. The question remains whether I was charged in the past and failed to notice. I dont run or buy running shoes, and I have no need to shop with them. After I googled fraudulent charges with road runner sports, many BBB complaints, similar to mine, popped up. I believe this is a scam, and I am considering filing a complaint with the police department in the town where a ************** store exists. I plan to go to the store in the morning and request my name and information be deleted from their records. And I am inconvenienced by not having a debit card right now. How have they been able to continue operating this way?

      Business Response

      Date: 06/24/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on June 24th, 2024.
      The customers ********************** has been canceled and refunded.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roadrunner continues to charge an annual fee even though I have cancelled the plan more than once.

      Business Response

      Date: 06/18/2024

      Complaint ID:
      ********
      Date Filed:
      6/14/24

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on June *********.
      The customers ********************** has been canceled and refunds have been issued for the years of 2024, 2023, 2022, 2021, 2020, and 2019.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

      Customer Answer

      Date: 06/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

    Road Runner Sports Inc is NOT a BBB Accredited Business.

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