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Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Road Runner Sports Inc has 52 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction April 12, 2024.Their VIP Rewards program advertises 10% off EVERYTHING. That is how they sell the program. When attempting to use my rewards "cash", they no longer apply the 10% off. I called them to bring this issue up to which she stated it's "dynamic pricing", except dynamic pricing has to do with market demands, not removing a rewards discount to penalize you from using your earned rewards cash. It's a dirty practice. I had this issue previously, though they resolved it in store and made the adjustment. There's no longer a store near us, however. They should not advertise 10% off every order, which is contradictory to the policy their representative stated to me over the phone and said it was their "dynamic pricing" which they were trained on and has always ************ policy. I am seeking a $30 adjustment per their advertised 10% off everything / 10% off every order. These are not sale items and would have been eligible otherwise had I not been using my rewards cash as earned from previous purchases. Very dirty business practice.

      Business Response

      Date: 04/15/2024

      Thank you for the opportunity to respond to complaint ID ********. 

      Upon review of the details provided by the customer, and research of the customers shopping history, it has been determined that the purchase the customer made on (4/12/24) did include the *** benefits of 10% instant savings, in accordance with the terms and conditions posted here *******************************************************************************,


      Within our terms and conditions, our policy clearly states:  

      *** Family 10% **************** You save 10% every day on top of any Rewards Cash you use on purchases of running, walking and fitness shoes, apparel and accessories sold at Road Runner Sports retail stores, website or when ordering over the phone. Some exclusions apply Click here .

      Rewards Cash can be used in conjunction with your *** Family 10% Membership Discount, but note that Rewards Cash used will be deducted from the current price of the item(s) prior to applying the *** Discount.


      In a good faith effort to resolve this dispute, Road Runner Sports will issue a refund in the amount of $32.69 as a one-time courtesy. This amount represents the difference of discount the customer would have received, if there was no Rewards Cash redemption that occured. 


      We are confident that this action, along with an explanation will lead to a satisfactory resolution of this dispute and restore faith in Road Runner Sports reputation in business-to-customer relationships.

      Thank you

      *************************

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have tried to reach this business couple of times to cancel my subscription for ROAD RUNNERS SPORTS and they never responded back. They claimed that they call you back, but the call does not go through, unbelievable!! I stayed on the line for more than 30 minutes and nothing!! this is insane. The membership is a scam!!

      Business Response

      Date: 04/16/2024

      Thank you for an opportunity to respond to this dispute.  Road Runner Sports has made contact with the customer, and according to their request, the membership has been cancelled and will not renew.  


      We are confident this action will lead to a satisfactory resolution of this dispute. 

      Thank you

      *************************

      Road Runner Sports

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me 50 USD for services I did not authorize on April 7, 2024. The only time I have visited the store is a year ago to buy some shoes in ***********, **. I was never made aware that I was signing up to a VIP program when buying the shoes and that they would be charging me 50 USD per year. I am not interested in the program. I didn't even realize why I had been charged 50 USD until I found multiple customer complaints online about having been signed up to a VIP program without their knowledge. They never answer the phone, so I can't even talk to the business. I find it extremely shady that they have been doing this for years.

      Business Response

      Date: 04/15/2024

      Thank you for an opportunity to respond to this dispute.  Records show that Road Runner Sports has made contact with the customer as of April *******.  Per the customer request, ********************** was cancelled and charges were refunded.  We are confident this action will lead to a satisfactory resolution of this dispute. 

      Thank you

      **********************;

      Road Runner Sports

       

      Customer Answer

      Date: 04/19/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****************************************

       

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was offered a free VIP program in store. Ended up being a program that auto renews and the cashier never told me that. Total fraud and trash company.

      Business Response

      Date: 04/16/2024

      Thank you for an opportunity to respond to this dispute.  Upon research of the account, the customer and ********************** were able to connect on 4/15/24 and resolved this dispute to the customer's satisfaction. 

      Thank you

      *************************

      Road Runner Sports

    • Initial Complaint

      Date:04/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged today for a VIP membership that I cancelled in 2021. I realize looking back at my account that I have been charged each year since then. I do not even have an email address on file for them. I havent received anything warning that I would be charged! When I try and access any type of account on their website I cant find one!

      Business Response

      Date: 04/15/2024

      Thank you for forwarding an inquiry filed by **************.  I have reviewed the details of **************** dispute and desired settlement.Unfortunately, I am unable to locate an account with the information provided to Road Runner Sports.
      Road Runner Sports is requesting additional information to help locate a customer record for *************. Here are some examples of alternate search criteria:

      Customer Account number from invoice or receipt

      Order number from invoice or receipt

      Alternate phone number

      alternate email address

      Road Runner Sports has attempted to contact ************* on the contact information provided, and we were unsuccessful in making contact.  Road Runner Sports is confident that once successful account information is obtained, this dispute will successfully be resolved to ************* satisfaction. 

      *************************
      Road Runner Sports

      Customer Answer

      Date: 04/15/2024

      They have contacted me and we have exchanged multiple emails. All of them stating that I do NOT have an account with them. But they have yet to refund me. 

      Business Response

      Date: 04/16/2024

      After some partnership with the customer, ********************** was successful in locating the transactions in question.  Refunds have been issued and within 1-3 business days, the customer should have received refunds totalling $199.97.

       

      Road Runner Sports apologizes to the customer for the inconvenience, but happy we could bring this issue to successful resolution.  

      Thank you

      *************************

      Road Runner Sports

      Customer Answer

      Date: 04/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged for services I did not authorize. I am not interested in their *** program, nor would I have joined any program that charges. The service is also awful. Calling the *** line is pointless since they never answer. I purchased from them several years ago. I will check my records to see if they do this annually.All the hallmarks of a scam.

      Business Response

      Date: 03/27/2024

      Thank you for an opportunity to respond to this dispute.  Records show that the customer made contact with ********************** on 3/26/24, and Road Runner Sports has completed the customer's request of cancellation and refund of the renewal charge.  We are confident this action will lead to a satisfactory resolution of this dispute. 

      Thank you

      *************************

      Road Runner Sports

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I notice a $49.99 debit on my bank card under name Road Runner Sport I understand this is a subscription but I never subscribed to anything I don't live in *******, I live in ****** This is a scam !Looking back in my bank history I see I git the same last year but did not realize

      Business Response

      Date: 03/27/2024

      Thank for you an opportunity to respond to this inquiry.  Records show that the customer and ********************** have made contact, and satisfied the dispute per the customer's request.  Additionally, the customer has been provided an additional point of contact to resolve any ***************.  We are confident that this action will lead to a satisfactory resolution of this dispute.  

      Thank you

      *************************

      Road Runner Sports

      Customer Answer

      Date: 03/30/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want a refund on this annual "VIP membership" charge that is a whopping $69.99 that I was never aware of and have my account shut down right now. When I signed up in stores on 03/22/2023, I didn't know that they were going to be charging me for a membership especially when the sales associate at the store said that the membership was free. I've been on call for over an hour and I haven't been able to talk to a representative this is just super frustrating and unbelievable that a well-known company can get away with this. The email associated with my account is ************************ and I would like a full refund on the membership charge on 03/20/2023 and my account shut down.

      Business Response

      Date: 03/22/2024

      Thank you for an opportunity to respond to this complaint. 
      After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on March 22, 2024.
      The customers membership was cancelled and membership charges of $69.99 were reversed.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.
      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/10/2024 I noted that a charge of $69.99 had been made to my checking account for a purchase I did not make at Road Runner Sports. I called my bank to report card fraud, but was told this was actually a recurring charge going back to 2020 (5 annual payment cycles, for a total of $349.95 in charges). The bank placed a stop payment for me, and I called Road Runner Sports (RRS) to find out what this was about. RRS advised this is an annual membership that I am paying for - the hitch is, I never signed up for or agreed to this. They were not able to find an account on file for me. I purchased on pair of shoes at the Corcord, CA location in 2015, and haven't been back since. According to the rep at RRS, when I used a friend's membership phone number to purchase my shoes in 2015, my card info was stored to his file. When his card expired in 2020, they switched to billing mine, instead of contacting him for his new card info. I never authorized this company to take payment from me, but RRS advised this is in my friends "terms and conditions" of his membership, so he should have known. They refunded me for this year only, and advised that they couldn't offer refunds for 2020-2023 since my friend has used some of his membership benefits and there was "no way in the system" to offer the requested refund since benefits had been redeemed. They advised I should take it up my friend to recoup the funds. This feels incredibly fraudulent, and smacks of shady business practices. Warning to anyone that does not have their own membership to not let someone plug in their number so they can collect points for your purchase - you may be on the hook for their membership dues down the line! Will steer clear of Road Runner Sports & tell anyone who will listen to do the same!

      Business Response

      Date: 03/22/2024

      Thank you for an opportunity to respond to this complaint. 
      After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on March 21, 2024.
      The customer will be receiving a full refund for the renewals that were charged to her card for the years of 2020-2024.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.
      Thank you,
      *************************
      Road Runner Sports

      Customer Answer

      Date: 03/28/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road Runner Sports has charged my credit card ***** for the last two years. I didn't catch it in 2023, but found it on my most recent credit card statement. I have never done business or placed any orders with Road Runner Sports. According to their website, this is a VIP Rewards Member is $***** ("Membership Fee")

      Business Response

      Date: 03/22/2024

      Thank you for an opportunity to respond to this complaint. 
      After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on March 21, 2024.
      The customer will be receiving a full refund for the renewals that were charged totalling $139.97.  Their membership has been cancelled and no future charges will apply. 
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.
      Thank you,
      *************************
      Road Runner Sports

    Road Runner Sports Inc is NOT a BBB Accredited Business.

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