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Business Profile

Sunglasses

Boosted shades

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the ** premium wood shades for my boyfriend on November 12th. I sent multiple emails to the company and didnt hear back from them until December 8th 2023 stating that they had issues with inventory but they resolved the issue and recieved new inventory. They stated they would be shipping it out first thing Monday morning. After sending 3 more emails to them I finally got another response back on December 26th ******************************************************************* exchange. I stated that I would like I refund because I didnt see this getting resolved. It is now January 10th ***************************************** a response from their team. Their customer service is absolutely terrible and they shouldnt be allowed to sell products if they cant communicate properly with their customers.

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased on December 3rd four pairs of their sunglasses to have deliver by Christmas. Typically you receive tracking information or updates a few days after ordering. December 8th, 9th and 10th I attempted to contact by email, and their social media with order number to get some form of update. (ZERO RESPONSE) On December 12th I attempted again to just get an update. With finally on this day I was notified that Id receive a tracking update email on the 13th. I proceeded to circle back and follow the 13th in the afternoon after receiving no communication followed by the 15th of December. STILL NO RESPONSE as of December 17th. WORST CUSTOMER SERVICE and should not be in the business of selling goods or services. I had hopeful thoughts about this new product to me that rivals a competitor. However after this experience Ill continue to pay triple for the experience I get from their competitors. Also find it on that on the **** app that tracks purchases that the photos of what was purchased have now vanished.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 26, 2023 and a preshipment label was created on October 31, 2023. The order still has not arrived nor have I received any information. I have sent MULTIPLE emails and attempted contact on both Instagram and *********

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 2 pairs of glasses on July 5th 2023 and shipping label was created on July 17th and just says awaiting items and I have not received them and its august 24th now. They took my money even though items were not shipped. Ive sent 3 emails with no response and theres no phone to call. I want my money back this is BS.

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of sunglasses from Boosted Shades online marketplace on October 23, 2022. My order number is : ******, for which a pre shipment label was created on October 24. However, since then, the shipment hasnt been received by **** and boosted shades have not been responsive on their customer care mail as well as public accounts. I have waited for long enough to understand shipping delays (which they promised to deliver in 5-7 days) and am growing impatient.

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A shipping label was created, but my sunglasses have never been shipped.No one answers the e-mails, phone number is not provided.This is scam.

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of the year I purchased 3 pairs of sunglasses and was offered a free pair from them. I recieved three pairs. Two purchased and one free pair. I have been waiting patiently for my glasses to be shipped. A shipping label was created however they never sent out my purchase. I've asked for my money back, I've asked when to expect the glasses. I've even asked why they created a shipping label and never sent anything out. They eventually stopped corresponding with me. I cannot find a phone number and they will not let me speak to anyone in management. This company is a rip off. A bunch if thieves and scammers. I suggest people discontinue buy from them and falling into the trap for free sunglasses.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business offers online promotions that earn you a free pair of sunglasses after purchasing a certain amount of inventory then doesn't deliver on your purchase order.

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 22nd, 2022 (Order #******) for a pair of sunglasses, during a promotion to receive a free pair of bamboo black sunglasses. "Order WHATEVER you want, and get a FREE pair of GT Bamboo, with black polarized lenses!"They messed up the order, and it took about 6 weeks to receive my sunglasses. However, they did not send me the pair of free bamboo black sunglasses, and will not respond to any of my emails concerning this.I would still like to have the free pair delivered, or receive store credit to purchase a different pair. I would like them to honor the promotion they offered when I made the original purchase.

Boosted shades is NOT a BBB Accredited Business.

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