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Business Profile

Tech Support

My Roku Activation Link

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had kids at my house in December and they ordered **** and no one have watched it since they left because don't watch roku and didn't give them permission to order it. I called my bank because i couldn't get in contact with roku and my bank could not get in contact with them. I called my bank in January when i noticed a charge for $97.18.

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    app will not let me connect camera

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 08/03/2024, MY CREDIT CARD WAS CHARGED $111.95 BY ROKU FOR FUBO WITHOUT MY AUTHORIZATION? MY LAST ACCOUNT WITH ROKU FOR FUBO WAS ABOUT SIX MONTHS AGO? MY CREDIT CARD INFORMATION IS AS FOLLOWS: CHIME **** ******************* 06/28 279. THANK YOU ??

  • Initial Complaint

    Date:06/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a subscription with Roku. I had to give my credit card information for payment. When it is time to pay a$31.07 subscription they have double charged me. Total amount taken over $62.00. When I called them about it I'm being told someone will call me back.This is using my credit card for unauthorized payments.

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was watching my Roku Express and advertisement came on I pushed the button to get rid of it then I was charged for a new app. I did not give my credit card number or debit card number. Somehow they got my debit number and charged me. I called twice talked to *** one time 520 24 9:30 a.m. cold Force tried to talk to manager they said there's not one available it happened Saturday May 18th 10:07 a.m. $2.16. I just don't like somebody getting my debit card number and I never gave it to him. Supposedly they're in the *********** routing calls through other states in in the **. I could not get an answer on how they got my debit card number. Still haven't got my money back I hope they don't get any more of I had to cancel my card thank you.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Roku streaming stick a year ago. Since then I had bought 2 *******s and both as of 5/5/2024 both have a back light burn out very conveniently around 1 year of owning both the TVs. All though that is not my issue my issue is with the Roku Streaming Stick that I purchased for a bedroom TV. I dont use that TV but now that my ******* went out I wanted to use the Roku Stick but when I try to activate it says "We cant seem to reach you by email." So I called and they said their working on it but as of 2 days still nothing.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st issue started 4/1/2020 when I hooked up my Roku that i bought. they started taking money from my account after multiple attempts to get whatever it was cancelled. I had to report my card compromised and that seemed to stop it. ***** came out of my account then. In 9/3/2022 my 5 yr old grandson clicked on paw patrol. I contacted Roku immediately they said it was taken care of. Then they started taking money out of my account. When I would contact them they said they couldnt find anything charged out under my email. Yet they kept taking money from my account. I ended up having to supply them with all my emails I had used in the past 10 years. They said they found it and asked if I wanted it canceled. I said yes they confirmed it was canceled but still kept taking money from my account. My bank went back on them when I disputed the charges. I won and we blocked Roku from my account yet they continued trying. Then they switched it up to a different account name calling it Roku for CBS I disputed that one, reported my card compromised again and changed my email and access code yet they are still trying to get money from my account. I have emails and screenshots proving all this. They have taken ***** away from my account so far this time. Idk what else I can do. I have a friend that has been blind since birth and just realized they have been taking funds from his account for years as well. Something needs to be done about this. Please help us. Email they said it was under is ****************** one I havent used for over 5 years now. I only use for junk mail. To keep my email for important things. The amount might not seem like much but when your not employed its a lot. Especially when you have tried everything and they keep taking from you. Even down to switching up their business name to get past blocks put into place to stop Roku from getting into my funds. Again please help get this stopped. Thank you.

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roku charged me again for membership when I was already a member trying to cancel. There is NO WAY to cancel online. I wasted hours looking so they lie to take your money!!! Now they have charged me $54 again and they give NO phone number to contact!!! My CITI bank cant even reach them!I want my money back! They are taking advantage of people!!!

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roku does not allow me to cancel a subscription that I have lost the login information to. They require installation of anydesk to my phone, but I do not wish to install. They hang up immediately. I have tried to cancel this C subscription for 2 years, and the only way to do it is to close my credit card completely. Given the poor treatment in customer service, I think that they would use anydesk to steal information.

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the tech support for Roku many times trying to get my money back for a defective product. Each time I have been told that they will send me a shipping label to send the defective equipment back and I will get a refund. I have been told that they will send it to me in my email within 2 to 24 hours depending on the representative I have spoken to and each time no email comes to me. I simply want to send this thing back and they are making it impossible. They say that the issue has been resolved but they havent refunded me the money and I still have no email from them with a shipping label. The *** was opened and closed on the same day with no resolution and they will not contact me any further. I purchased the Roku product directly from Roku

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