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Business Profile

Tech Support

My Roku Activation Link

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2023 while reviewing my monthly bank account report I noticed $8.55 withdrew from my account. The fees with withdrawn by Roku Hulu *************; ********************** contacted the company on July 2, 2023 and spoke with a representive. I informed the representative that I had cancelled my account with their company last year due to not being able to access their channel on my T.V. I am unaware how it has appeared on my bank account.This amount has been withdrawn since November 1, 2022. I requested for a refund. Initially I was told that I could be refunded for one month, then I was told I would be refunded $24.00 not even half of what has been removed from my account. Today I was refunded only $8.55.

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My rook device stopped working. The remote also would not pair, and no further trouble shooting could be done. July 11, 2022. The agent said they would send out a new device that I would have in 3-5 days. Also that I would get an email with instructions.It is not July 20. I have tried to contact support virtually every day. I have gotten no email and no device.I want them to send me a new device and I do NOT want to have to return the old device now, as I have already spent enough hours on this and don't want to have to take the bus to the post office or ***

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