Complaints

This profile includes complaints for Verizon Networkfleet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Networkfleet

  9868 Scranton Rd San Diego, CA 92121

• 

  Verizon Networkfleet

  1701 Golf Rd. Tower 2, Suite #100 Rolling Mdws, IL 60008

• 

  Verizon Networkfleet

  2400 - 1 Adelaide St Toronto, ON M5C 2V9

• 

  Verizon Networkfleet

  1600 Golf Rd Ste 800 Rolling Meadows, IL 60008-4223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022 I attempted to obtain a ***/Camera from Verizon Connect / Fleet for my new business and a Semi Tractor Trailer that was in my fleet. After initial contact with a sales person I was advised that I would receive and *** for my truck, and a camera both shipped to me and then professionally installed by Verizon Fleet. I was sent a contract that reflected the monthly charge for the service with these devices once received and installed. I then was contacted by a 1 800 number for the shipping and supposed install of the equipment. I contacted this number and was advised there was no equipment to ship but I would receive the equipment when it was available and then installation would be arranged. I waited and made numerous phone calls and the 1 **************************************************** when I called to get the status of my equipment and shipping. This pattern went on for months and I was finally forced as a small business to find another *** provider so the truck could be put in service. I continued to receive messages about shipping my equipment but have to date never received the *** for the truck or the camera and have never had any equipment from Verizon Fleet installed or used in my truck. When I attempted to review my contract that Verizon had me sign the had removed it from my docu-sign account so I was unable to see the recourse for their failure to provide services. I did review, after the fact, Verizon Connect/Fleets reviews and was shocked to see this pattern on no equipment and attempts to bill for no service repeated over and over by this company. I tried to also call my sales **** ******* manager etc. All to no solution. They have now over a year later sent me a collections notice for the total of the contract while never providing me with an *** or camera for my truck.

  Business Response

  Date: 04/18/2023

  Our ************** team has reached out and provided a resolution to the customer. We have cleared the ******** and made the adjustment to their account. They will not be responsible for any fees and we have removed them from collections. This has been resolved and if the customer has any additional questions we advise him to reach out to the representative that has been in contact. Thanks

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around April 2022, I contacted Verizon Reveal to purchase an Electronic Logging Device or *** and set up installation on one vehicle. Once the *** equipment was installed my company bank account was charged in August 2022 I changed from one bank account (Huntington to **** of America). Due to Verizon Reveal's error, the September payment was not taken out. But in October, November, December, and January payments were taken out with no issue through auto-pay. On February 14, 2023, I contacted Verizon Reveal and spoke to an agent (******) to ensure that our account was good to go as we were ready to start pulling loads. I was told that we were past due $32.10, I said okay and paid that amount during that call, which came out of our account on 2/15. On 2/22/23 I received an alert from **** of America because $1370 charge had been issued to our account from Verizon Connect. I contact Verizon on 2/22/23 and after several transfers I spoke to an agent (********) she explained that the account was canceled and the amount being charged was the remainder of the contract and she told me that she would escalate to have the account reinstated and the $1370 returned. I contact Verizon on 3/7/23 (*****), 3/8/23 (Sharaniqua), 3/10/23 (Armani), and 3/31/23 (*****) who all promised to call me back within 24 to 48 hours but I have not received a call from them on this matter. Without an *** it hurts our hot-shot trucking business as it limits the amount of money we have as this is a requirement to drive out of state. All the agents I spoke to have the position of ***************** Manager" but are not able to do more than escalate to their supervisor who is never available and I have been told are to busy to handle my issue. This company has not only fraudulently taken money but also interrupted the services that I have paid for and held up my ability to make money. My company is ******* ************************** LLC.

  Business Response

  Date: 04/03/2023

  Our ************** team has reached out to the customer to provide a resolution. We are awaiting a response to resolve the issue that was brought forth. Please respond to the Executive team member to have issue resolved.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, my company left our old ELD company and moved to Verizon Reveal Connect. Since January, our ELD hasn't been working. We have had multiple techs come out and try to resolve this matter but that hasn't worked. We have made multiple request to speak to a supervisor about this issue, but has yet to speak to anybody other than a regular team member. My company has even submitted paperwork to cancel our contract a month ago, but our customer success manager hasn't gotten back to us about it; nor does he answer any emails. Verizon Reveal Connect is putting my transportation company at risk of receiving multiple fines for not being ELD compliant . Please stay away from this company by all means.

  Business Response

  Date: 03/23/2023

  Our ********* care team has reached out to the customer to gather details about their issues and provide a resolution. They have left a message as well as sent a follow up email. We are awaiting response to we can provide a solution. 

  Customer Answer

  Date: 03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2020, we contracted with Verizon Connect to get a tracking device for our RV. The contract was for $15.52 a month for a non-powered tracking device and subscription. We set up the payment to be taken directly out of our debit account.During Aug or July 2021, the debit card that we used to pay the Verizon Connect bill was lost and replaced. However, we forgot to change the information with Verizon.In December 2021 we were contacted by *************************** with Verizon Connect to see if we wanted to upgrade our tracker to a newer model. We decoded to upgrade to a newer powered model that would cost $35 a month. **************** said that we needed to send the old tracker back, we were sent a return label and we sent the old tracker back. At this time, we were unaware that our account was unpaid due to the replacing of our debit card. The Verizon representative also did not inform us that our bill was unpaid. We received the new tracker as an incentive for selecting the new tracker we were given 3 months of free service, because of this we did not expect a bill until March 2022. In Feb 2022, we received a notice that our account was disconnected because we had not paid the bill. This is when we figured out the bill had not been paid and why. I called and explained what had happened, that we had lost the debit card and that I was willing to pay the overdue portion of the bill and that I had received a new tracker as an upgrade to the old tracker. A case was open on 7 Feb 2022, I called again because we had not received an answer and another case was opened on 25 Feb 2022 another case was opened 8 March 2022. I received an email on 2 Apr 2022 stating that the case had been resolved but nothing was stated as to what the resolution was. We received an email stating that we still owed $1700 for the canceled tracker contract.

  Business Response

  Date: 03/21/2023

  We have contacted the customer and credited the customer to clear their balance. We also agreed to reactivate service and our Sales team will be contacting the customer to reactivate their service 

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue with my Verizon Connect Reveal account going back several months. My account was being billed for more devices than I had on my account, I was to have received credits to my account which have not yet been applied, and I was promised to receive multiple calls back to reconcile my account which I have never received. My multiple calls thus far to have my case escalated to a Supervisor have fallen silent. I will now move forward with filing complaints to Verizon Connect's corporate team and use every application at my disposal to voice my displeasure with Verizon Connect until someone can rectify my account.

  Business Response

  Date: 03/10/2023

  We have contacted the customer and provide a solution and applied the credits that were needed. We also will ensure that the billing is corrected as well.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel out Verizon eld log books for a while now, I send messages, emails, voicemails and never get back. They will charge me a large cancellation fee when I had their equipment for over 2 years, have plenty of technical issues, the service is as awful!!

  Business Response

  Date: 02/22/2023

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks
  GCS Escalations Team

  Customer Answer

  Date: 02/22/2023

  I have waited and tried to make contact with Verizon for a few months and have had no success. 

  Business Response

  Date: 04/04/2023

  The customer has been contacted and we have provided a resolution that was completed. 

  Customer Answer

  Date: 04/20/2023

  I have not yet gotten a refund, When i talk to verizon reveal they tell me that i owe over $900.00 for the items owed... This has gone on for months, i am sick of dealing with it... The communication with verizon is awful as nobody knows what to do

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying on this account for years and my Operations Manager has been struggling with this company since we opened the account.I finally got frustrated and shut off the auto-pay and told them I wouldn't pay another dime until they resolved the many issues with my operations manager. They didn't even bother to call him back. Multiple people constantly inquiring about the account but no one at the company seems to know what any other employee there is doing. I've attached the many emails back and forth with them. The emails clearly show they did not want to resolve any issues. Right from the beginning of the email chain the representative states that she was just going to let the account go delinquent rather than resolve any issues.My Operations manager constantly fought with multiple reps (there were always new reps replacing old ones, one reason nothing could ever get resolved). We never got the service we were promised to begin with. They received several years worth of payments, unjustifiably so which is why I chose to stop the auto pay.

  Business Response

  Date: 02/22/2023

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks
  GCS Escalations Team

  Customer Answer

  Date: 02/22/2023

  This company constantly has New employees that dont know what is going on so it is impossible to get anything resolved. They Do NOT do as they say they are going to do so to have this issue called RESOLVED by accepting that they will have a representative call is a joke!! 
  If you looked at the emails youll see how they go about Resolving disputes! My VP of Operations attempted for years to get the issue resolved and he said it was frustrating and pointless because just when he thought someone was close to getting a resolution he would have a New Rep and would have to start all over.

  Until we have a REAL RESOLUTION, a notice from this company that they will call me to get the issue resolved, unfortunately, means ABSOLUTELY NOTHING!

  Business Response

  Date: 04/04/2023

  This has been resolved and the customer is aware of the resolution that was offered and processed 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has GPS devices installed in our vehicles through Verizon Connect. I have been calling since November ********************************* two more vehicles. I was told that since these two vehicles are not in the contract I had to connect with our Customer Success Manager, *********************************. I have called that number with her extension hundreds of times with a response that she couldnt take my call. It would then direct me to another person in that department. I explained to them every time about what I need, which is two more vehicles installed with a GPS. I get the same response from everyone, there is nothing they can do, I need to talk to ******. They then proceeded to send an email or message to ****** to get back to me, which she hasnt done as of yet. I have been going through this with them since last November. It is poor customer service at its best. We work for *** who is implementing that our GPS systems be converted through API so they have access to our trips and routes as of April. If I do not get these two vehicles equipped with these devices then we can not use them which would put us down two vehicles and cause us to have to refuse trips and we will lose money.

  Business Response

  Date: 02/16/2023

  We have contacted the customer and working on resolining their issue. We will continue to work with the customer until their issue is resolved. 

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered asset trackers 11/21. Agreed to 106$ month with two wires tracking devices. Signed contract. Nothing shipped for 6 months. Then received asset trackers and two plug and play trackers. Asset tracker would never activate. Spent months trying to get activated. Then they started charging me 160$ month. As of 11/22 have been trying to get money back as units dont work and havent. I was paying 46$ month for the two original wired trackers. Got them to remove asset trackers now they are charging me 100$ month. I stopped payment. Now they locked me out of account. Have had over 5 case numbers. Three still pending. No one has called me once in this entire drama. I just want original deal and items to work.

  Business Response

  Date: 02/14/2023

  We have contacted the customer and offred a solution. We offered credits for to over charges and working on correcting their billing. 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a joke. They turn your account off for no reason and it takes hours to days to get it turned back on. They don't answer their phone or leave you on hold for hours. They stopped supporting the software a year ago and didn't tell anyone until a month ago. The whole experience is a joke.

  Business Response

  Date: 02/08/2023

  Hello,
  
  
    We received a BBB complaint from the company named above. I have included the complaint below and would like to request the history on the account based on your and/or other CSM's involvement.  For these complaints, our team's goal is to determine if other strategies need to be explored before we respond. If you have any questions, please let me know, I look forward to hearing from you.