Complaints

This profile includes complaints for Verizon Networkfleet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Networkfleet

  9868 Scranton Rd San Diego, CA 92121

• 

  Verizon Networkfleet

  1701 Golf Rd. Tower 2, Suite #100 Rolling Mdws, IL 60008

• 

  Verizon Networkfleet

  2400 - 1 Adelaide St Toronto, ON M5C 2V9

• 

  Verizon Networkfleet

  1600 Golf Rd Ste 800 Rolling Meadows, IL 60008-4223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started our contract with Verizon Connect on 12/31/2020 since we were recommended this through our Verizon Business Rep at the time. We noticed off the bat that customer service & support was severely lacking & we did not receive the proper training we were promised. Our concerns are outlined below: 1. 6/2/21- Contacted *************************** for device not reading correctly & **************** were directed to ************************* 2. 6/2/21, 7/1/21, 7/16/21, - Contacted ************************* for the above concerns with no response 3. 8/2/21, 8/5/21- Contacted ********************************************** with no response 4. 8/13/21- Case ******** was created upon calling customer service & closed within the same day with no return call 5. 8/17/21- Emailed all of our concerns & lack of response to reveal & work support with no response 6. 9/3/21- Case ******** Opened & closed on same day with no response 7. 10/14/21- Case ******** was opened in regards to a vehicle that was stolen from a jobsite that has never been found due to defective tracker we had been trying to replace since 6/2/21. Case was closed with no contact made. 8. 10/22/21- Case ******** was opened for a fleet reduction to remove the stolen vehicle tracker from our account & revise the billing information, no solution or response.9. 10/26/21- Attempted to cancel services with *****************************, no response.10. 11/18/21- Emailed ******** the police report, incorrect *************** closed our case on 12/9/21 with no resolution 11. 10/3/22- Termination of Contract letter was e-mailed with no response. 12. Return labels were sent with incorrect shipping address & has yet to be remedied. I've attached a log of failed communication attempts with Verizon. Our concerns have lasted well over 2 years & not once has something been remedied. This company is an absolute nightmare to work with & does not hold up their end of the contract. They've misrepresented their ************* needs remedied immediately.

  Business Response

  Date: 11/15/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

  Customer Answer

  Date: 11/17/2022

  I, again, have waited the ***** hours for the business to contact me as they stated in their response & I was not contacted. I need this situation escalated immediately to get it resolved. We are going on two years of attempting to make contact with this company. The best number to reach us at is either ****************** or **************. My email is ***************************** I will be expecting the executive team to contact me to resolve this matter. 

  Business Response

  Date: 11/21/2022

  One of our Executive team members has reached out to the customer to assist resolving their issue. 

  Customer Answer

  Date: 11/28/2022

  The concern still has not been resolved & I have not received a call from Verizon Connect as of today- 11/28. 

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract in December of 2021. Was told equipment will be installed by a third party that they work with. I live in ******** and was sending vehicle info then all of a sudden just ghosted never responded. Get a bill in my email and then called Verizon to let them know whats going on they confirmed they no longer have a third party installer to equip the device on my vehicle. They offered a OBD reader plug in and I said thats not what I signed up for and also a thief will see that so quickly and pull it out and no longer can be tracked. So I requested a termination of the contract due to Verizon not fulfilling their end and not able to supply a equal of value device. Currently on my 8th phone call with them to resolve this issue. Each person says the same thing they will open a case and someone will be in contact with me. It is now November of 2022 the only contact I get is a bill every month to pay past due. Also I did have a argument with one of the reps who was a male forgot his name but he called me unprofessional because I was irate if this whole situation. Verizon **************** got people with bad attitude also got people who cant fulfill contracts, cant notify they no longer have installers in my area. Also they dont understand Im not paying a bill period if I have no device that was stated on the contract installed by a tech that Verizon partners up with. I keep getting different success managers that only they can fix issue. All are always busy. Pic below shows my conversation with installation then no response. Also shows 2 people who were my success managers now I have another person name *********************************. This so unprofessional. All I want is my termination in the contract due to fair grounds of non compliance of Verizon! - Jaren Owner JGR Plumbing LLC

  Business Response

  Date: 11/07/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks
  GCS Escalations Team

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company contracted with Verizon Connect in June 2019 to provide vehicle tracking of our trucking fleet. Our contract was set to expire in August 2022. I began calling in June of this year to cancel our contract. I have spoken with several customer care specialists, our account rep and each time I am placed on hold and left there. our contract was automatically renewed in september. I called and opened a support case was told they were awaiting finance **** to approve the cancelation. Called back 10 days later for a status and was told it was being escalated and I would receive a call in ***** hours. Opened another support case on 10/25/22, no response. Called 11/1/22 placed on hold for 40 minutes and dropped. Called again 11/2/22 referenced my original case and was on hold for 53 minutes before being dropped

  Business Response

  Date: 11/02/2022

  Our Executive team has reached out to the customer to provide a solution and left a message as well as a follow up email. We will cancel the account and refund the charges that occured based on the contract expiration date. Please respond to the Executive representative to resolve your issue. Thanks

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to terminate services since the beginning and Verizon Connect has not terminated our contract and we have not received credits for services not rendered. The also will not provide information on where to return their equipment too. They are still billing us for the full amount of their services even after all the requests.

  Business Response

  Date: 10/31/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

  Customer Answer

  Date: 10/31/2022

  Many representatives have contacted me and no progress has been made.  Please escalate this to the Executive team as enough time has been wasted to this point.  Thank you.

  Business Response

  Date: 11/01/2022

  The Executive team has reached out to the customer and offered assistance with their issue. Waiting for a response from the customer. 

  Customer Answer

  Date: 11/02/2022

  When they reached out they did not provide the information request to give to our attorneys.   They also did not provide their legal contact information.   They also keep refusing to close the account.

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with Verizon Connect has been nothing but disappointing and a waste of my time. I signed the contract in July and did not receive or install equipment until Sep 18. I received a bill for $100.00 over what the quote was for the contract on Sept 15, before I even got the equipment installed. I called to cancel the contract on Sept 27 which was in my 30 day window of contract because of faulty equipment. 2 out of 5 devices installed did not work and still do not work to this day (Oct 19) I have had nothing but bad service and equipment from day ONE. The contact that was assigned to me has been worthless and completely lacks the needed information. I just received an email that I would have to pay over $1600 for a buyout of my contract when clearly Verizon Connect is offering bad service and equipment. The only thing I want is to be relieved of a BAD contract. All I get is a runaround from with no corporate contacts trying to make this situation better.

  Business Response

  Date: 10/19/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect had an error in their billing system and charged us in one month for several months. We were unaware of billing issue since contract was signed by a non-management, hourly employee who no longer works at our company. I cannot find any apparent authority that would show this employee can sign contract. We asked if they would break up the $11,000 bill over 12 months since it would be a financial hardship to pay more than that. That seemed fair since it was their error. They refused, offered 6 months and said if we did not make payment by tomorrow they would put us in collections. I felt as though they were taking advantage of us because we are older and they feel they can intimidate us. I would just like them to break the error of their bills up into a reasonable amount while we are trying to keep our doors open and employees employed.

  Business Response

  Date: 10/19/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

  Customer Answer

  Date: 10/20/2022

  No one has reached out.  I have reached out and no one responds to emails. I will respond when someone actually does reach out to us.

  Business Response

  Date: 10/21/2022

  One of our Executive Team representative has reached out to you today to address your issue. Please respond and work with the representative to reach a solution. Thanks

  Customer Answer

  Date: 10/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over two years ago we signed up for VerizonConnect *** tracking services for our fleet of trucks. We have been paying over $400 each month for these services. After a few weeks of using devices we saw that real time data truck location was not accurate on these *** devices from Verizon. We contacted Verizon tech, they tried to figure out what the problem was, could not fix it. Still issue persisted. Had another tech from Verizon evaluate the issue. Once again, it was not fixed!! The issue was that, for instance, the truck was already in ******* and the *** tracking device from ********************** was showing that it is still in *******. BAD Service and we had been paying for this bad service every month. We finally got fed up and got a different *** tracker devices with a different company (not Verizon!) and is spot on accurate. Shows real time truck location without any glitches. We tried cancelling the service with Verizon for over a year now. Two different Verizon employees assigned to our account have left the company. We also tried reaching out via email, calling numerous number of times and we simply cannot get this resolved. Very frustrated, disappointed and very upset that we have spent thousands of dollars on services from Verizon that are not working!!!!

  Business Response

  Date: 10/19/2022

  We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

  Customer Answer

  Date: 10/24/2022

  This issue has not been resolved.  We sent a message to the business again last week and have not heard back from them.  

  Business Response

  Date: 10/24/2022

  We have approval to resolve request and eliminate your balance. Your Account manger will be in contact with you to go over details. You will be responsible for the charges that you are disputing. Thanks

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ******************************************* for over 5 years, one vehicle/one tracker. In the beginning I signed up for a year and then no renewal, just month to month service. In October 2021, the one vehicle was sold, I retired because i'm now disabled and cannot drive. I contacted Verizon Connect to terminate the service. Somehow I owed them $500 for the rest on the contract. The amount they withdrew from my account from November 2021 to May 2021 was $29 monthly. This money should be reimbursed. Instead, I'm threatened with collections... You cannot call them as I've been on hold once for 70 minutes before I hung up.. This a troubled company. Please help me..

  Business Response

  Date: 08/17/2022

  We have contact you **************** representative and their Manager for assistance. Although there is some contractual obligation as far a fees associated with cancelling your contract. We would need to go seek approval first to get you the desired outcome. They should be in contact with you within 48 hours. If you haven't been contact within that time frame. Let us know and our Executive team will contact you. Thanks

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over three years and have received. Itching but bad service. I have logged complaints time after time and nothing is ever resolved. Im promised call backs from senior executives and they never happen. I have 19 trackers with Verizon connect it has taken a month to recover the equipment after 15 hours on the phone. I have been miss sold. Products and had trackers sent to me with other companies names on them but with my address. I have had phone numbers added to my account an not once has Verizon admitted these error but instead just advise will create a case number. The staff are rude and not trained it takes 2 weeks to receive a tracker which is ludicrous in this day and age. The have added trackers to my account that have been showing for over 3 months now that have nothing to do with me. No one at the Company carried through with anything they say. I have not received any call backs as promised on 9 separate occasions now. I am constantly lied to. My gos tracking system has not worked correctly from day one yet Verizon refuse to call and look at the issue they just close the tickets. If I didnt pay them they would be quick to close my account yet it is totally fine for them to not provide me with a fully working service for 3 years. I have logged so many issues and they are still not fixed. Please help I am exhausted trying ti have this pathetic company to just do their job and deal with a customers needs.

  Business Response

  Date: 08/17/2022

  We have received your complaint and have alerted your **************** representative and their manager to assist you with you issue. They should be in contact within 48 hours. If you haven't had any response within that time frame. Let us know and our Executive team will reach out and assist. Thanks

  Customer Answer

  Date: 08/17/2022

  I do not want to speak to my account manager. We are in this mess because he doesnt have a clue what he is doing and all he does is create cases. 
  

  please have an executive team member reach out to me on ********** as I have requested on 12 separate occasions now and have been ignored on every single request. 

  Business Response

  Date: 08/18/2022

  One of our Executive team representatives will reach out to you today. Thanks

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a complain with BBB against Verizon connect. They replied back to BBB saying that they would contact with me within 48 hours. I was waiting, but there was a weekend and I didnt accept and refused their answer. I was thinking they would contact by Monday, they didnt. So, on Sunday, just a day before the Monday, I received an email from BBB that my case was resolved. I was surprised?! Like when and how? Then it turned out that if I dont reply back with an acceptance or declining their answer BBB close a case within some period of time, considering it is solved. So, Verizon connect such a scam. They know it and follow BBB guidelines and answer for the complain by we will contact with you within 48hrs, so a customer waits and they dont contact, but by that time a customer has to reply back to ******************** but it is impossible because Verizon connect is stretching the time. So they are professional scammers. They didnt resolve anything and moreover deceive customers and BBB by their flash actions. My case is not resolved yet and Im still waiting

  Business Response

  Date: 08/16/2022

  Please allow our team to contact you. Our executive will be in contact today to address your issue. Thanks

  Customer Answer

  Date: 08/16/2022

  I previously filled a complaint and Version connect asked me to allow them unto **************************** I was waiting then the case was closed and I had to initiate a ew one. I have been wasting my time since June 13th, trying to close the contract. I need your action! I need to get rid of you! I need to close the contract, that should have been done months ago. I need your calls only if you take actions and close my account! 

  Business Response

  Date: 08/17/2022

  Our Executive team has reach out to you directly and left a message with you on 8/16/2022. We also have notes that your Account manager has credited your account on 8/15/2022 for July's invoice. As far as our cancellation request, if you are still under contract and wish to prematurely cancel before the contract end date. It will be subjected to terminations fees. We also have been in contact and expressed to you that we have a process of approval in order to terminate your contract without any penalties. Please respond to the Executive team member that contacted you to get details and a resolution. 

  Customer Answer

  Date: 08/17/2022

  I got a voice mail from ********************* who represented him as executive team. He asked if he could help me with my case and left his extension number. I tried to reach him several times and his extension is not available as everyones whom I spoke with previously. He is not available every time I try to reach him. 
  regarding the termination fees - since installation and my request 6 days apart! I didnt even use the service for a week. There is a 14-days time period without termination fees. And while I signed a contract Verizon connects ads said a month trial time period.  They got the equipment ready in June 6th. I got it installed almost right away because I was waiting for since April.