Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a set of 4 tires from ******** on Sept 27th, recieved an confirmation that I was going to recieve four tires that would be shipped to my local pep boys to be installed. My appointment was booked incorrectly and the tires were shipped and then returned. There was no communication regarding why the appointment was cancelled and there was no communication between to me. I have called multiple times trying to resolve the order, I was told the order was shipped to me but I did not recieve tracking or the tires after being assured that the tires were being routes to my house. I want a full refund of my money, and the order cancellled.

  

  Business Response

  Date: 10/21/2024

  Thank you for reaching out, and I apologize for the inconvenience you've experienced.
  We have already spoken with you about this issue and have reordered the tires to be shipped directly to Pepboys. The tires are expected to arrive on Wednesday. Were truly sorry for the inconvenience this has caused and are working to make things right as quickly as possible.
  If you have any questions or need further updates, please feel free to reach out.
  Thank you for your patience.

• Initial Complaint

  Date:08/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd, I placed an order with company ********* 24 for 1 tire and 4 TPMS sensors. I provided all the necessary information, including my driver's license and personal details. I thought everything was fine. However, I was surprised to receive an email informing me that my order had been canceled, and the decision was final. The company stated that I was not eligible to make a purchase.Given the prevalence of identity theft, I am very concerned about the company's integrity. It seems suspicious that they would collect personal information, approve the order, and then decide not to do business with me for unclear reasons. This is a major red flag.

  

  Business Response

  Date: 08/25/2024

  Thank you for reaching out and sharing your concerns. I want to clarify that it was not us who canceled your order; it was the bank that made the decision. Unfortunately, there is nothing we can do to change that.
  I understand your frustration and concerns, but please know that this decision was made by the bank based on their criteria.
  If you have any further questions or need more information, please feel free to reach out.

• Initial Complaint

  Date:05/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order for 1 tire then receive email to verify identity I call customer service and they say thats the only way to place the order you have to verify your identity so I tell them I will think about it they said if I dont verify in 24 hours the order automatically cancels. I went ahead and did the verification so the order can go thru. Then receive a email 8 hours later my order was canceled and Im not allowed to place no more orders with the company. What kind of games is that after you get a picture of my identification and a selfie of me what type of scam is this company then when I call to find out why the order was cancelled the representative doesnt know only the managers can do that and no one is available to come to the phone so there is nothing he can do.

  

  Business Response

  Date: 06/03/2024

  We are sorry for the inconvinience. Can you please call support and ask for ****. He will help you out. 

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 new tires, signed the lease agreement, made the down payment (which is still withdrawn from my account) and verified my identity. I recieved an email after doing all of this stating my order was cancelled (order #******). I have tried for over a week to find out what is going on and why if my order was cancelled was my down payment not returned. Each time I have called the representative does not see any reason in their system and their supervisor is not in. I was told to email them, which I did and recieved a reply that I would get a call in 24 hours or sooner, but 5 days later I called them just to get the same answer. I need the tires I ordered or my money back so I can get tires elsewhere.

  

  Business Response

  Date: 09/12/2024

  Thank you for reaching out and I apologize for the confusion and frustration you've experienced.
  I want to clarify that we did not cancel your order; it was canceled by the bank. According to our records, you have already been refunded the down payment. Please check your account for the refund.
  If you have any further questions or concerns, please don't hesitate to reach out.
  Thank you for your understanding.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believed that after making a purchase I would receive a confirmation email (it's a norm with every other online purchase), but I received nothing. It took a chatting to representative and a day to receive any email in regards to my order. Oh, it does not end there. I have only received 2 out of the 4 tires and I've chatted with a representative three times in order to obtain information, but all they do is say "we will get back to you." It's been a week and I have not received any information. Avoid this business, and head to your local tire shop.

  

  Business Response

  Date: 05/08/2024

  Thank you for reaching out and sharing your concerns. I sincerely apologize for the lack of communication and the inconvenience you've experienced with your order. It's certainly not the level of service we aim to provide.
  I want to reassure you that we have already reordered the 2 missing tires to complete your set of 4. You should receive a confirmation email shortly regarding this update. We are actively working to ensure that the remaining tires are delivered to you as quickly as possible.
  We value your feedback and are taking steps to improve our communication process to prevent such issues in the future. Please feel free to reach out directly to me with any further questions or concerns in the meantime.
  Thank you for your patience and understanding as we resolve this matter.
  Best regards,

  Customer Answer

  Date: 07/31/2024

  I had made a previous complaint of only receiving two out of tires. A tirebros representative answered and assured me that I was going to receive an email confirmation of the remaining tires. I did, but the *** label was only created and I NEVER received anything. I don't want the tires anymore, I want a refund to be processed to Afterpay.

  

  Business Response

  Date: 09/12/2024

  We sincerely apologize for the inconvenience you've experienced. We understand how frustrating this situation has been, and we're sorry that your experience with us has not met your expectations.
  Sometimes, mistakes happen, and unfortunately, this was one of those times. I want to assure you that we have processed a refund for the 2 missing tires.
  If theres anything else we can do to assist you, please dont hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order tires online from this company following what I thought was the process the company sent the wrong tires. They are now refusing to assist with returning the tires.

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some type of them thinking that everything was gonna be OK when I receive a tires I took them to my local *** Boys to go ahead and get the tires and start *** Boys denied the service for The installation.. I ended up going to for the tire shops and then denying me service as well. I went ahead and reached out to them and explain to them what was going on. Apparently they didnt know because this is the first time that this is happened I told him no worries that I will try to find another place but I gave them a call just to see if they knew the reason why or if they know where I couldve gotten the tires installed finally I find someone whos able to install the tires. Ill place an hour and 45 minutes away. I spoke with an agent by the name read that day he was like OK perfect good thing you found someone I thought the appointment check up the tires installed once theyre starting to do the installation they notice that the tires are not grasping air towards the rim theyre finding a little bit confusing because all the sizing matches they start bringing out other tires to see if it was a issue with my rim they put the other tire on perfectly no problem so they start doing even more digging on the tires that I bought from them. They start noticing that the tires are actually bigger than the size that are supposed to be for the tire number needless to say that the tires were branded wrong, I tried reaching out to tire bro 24. All I get is nasty responses especially from the supervisor who always hangs up the phone stating that ** always calling with a new excuse or complaint I never called about complaint or excuse I called the first time trying to see why was it that nobody no tire company me around wanted to install the tires? Then since I found some when I told him and I resolved it, but when I went to go and install them it comes out as the tires are defective. Theyre claiming thats not the case and refusing to send me the right tires

  

  Business Response

  Date: 12/12/2023

  Upon reviewing your order and our records, we can confirm that the tires shipped to you were as per your order specifications. We also sent you the invoice for the return labels as part of our standard procedure.
  Regarding the issues you faced with installation and the concerns about the tires not fitting properly, we appreciate the effort you've put into resolving this matter. However, based on our records and quality checks, the tires shipped were correctly sized and branded as per the order details.
  We understand this situation is frustrating, but after reviewing the details and considering all aspects of your case, we find that there is no discrepancy on our part with the product shipped. We strive to maintain the highest standards in our pr

  Customer Answer

  Date: 12/12/2023

  these items where not quality checked they are sent from a third party warehouse for starters if they were quality check, please send me proof of the quality check that was processed on the items because I sent out one of the tires to manufacture of the manufacturer has determined that the item is in fact defective, so I would like for you guys to go ahead and send me that information. You guys refuse to resolve the issue multiple times and disconnect the line every time were having a conversation about a resolution 

  

  Business Response

  Date: 12/12/2023

  To address this, please provide the official statement from the manufacturer confirming the defect. We reviewed your previous calls and noted that the primary issue raised was regarding the tire size not fitting, which differs from your current claim of a quality defect. Thank you for your help!

  Customer Answer

  Date: 12/13/2023

  Im sorry all the calls that Ive had with you guys. I actually went ahead and recorded them because you guys have had a pattern of fallacious communication from what was told to your representative. Im still waiting for the information that you guys stated blatantly that you have documentation of the quality check that was done. I would like that information to be sent so that way I can also send it to the manufacturer, since you guys are stating that you guys did a thorough quality check on every item that you guys sent out once I receive the documentation, Ill go ahead and attach the documentation that I also received from the manufacturer but I am in need of that quality control and quality check that you guys had on the item that you guys shipped out to me 

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tires from Tirebros24.com on October 25, 2023 using buy now pay later. It is now November and I have yet to receive the tires. I tried reaching out to the company via chat and they told me to get in contact with *** so I did and *** told me to get in contact with the merchant because they have the label created but no tires are ready to ship and the delivery from *** is always being rescheduled. I have reached out to Tirebros24 more than 3 times and it seems that Tirebros24 is trying to delibrately keep me tied to the loan in order to force me to pay money for something I never received. All I am asking is a cancellation of my order thats all.

  

  Business Response

  Date: 11/10/2023

  Thank you for your email and for bringing this situation to our attention. I apologize for any inconvenience you've experienced with your order.
  I have good news: the tires you ordered on October 25, 2023, were delivered.
  If you still wish to return them, please contact our support team during normal business hours, and we will be happy to assist you with the process. We're here to ensure a smooth and satisfactory resolution to your order concerns.
  Thank you for your patience, and again, we apologize for any inconvenience this may have caused. We look forward to assisting you further.
  Best regards,

  Customer Answer

  Date: 11/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has be satisfied now that I have received my tires.  I am no longer interested in returning the tires and have considered this complaint resolved.
  
  Regards,
  
  Crystal Shelling
  
   
  

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/2023 I purchased tires from Tirebros24. I received my tires with no problems. When I realized that I had the wrong sized I contacted them the very next day. I was made aware that I had to pay to ship the tires back and also that I had to pay the difference for the larger tires. I was fine with that. The representative told me that since I called on a Saturday that I should hear something back by no later than Tuesday from the team. I have not heard anything yet as of 11/09/23. So I called back and said that I would just like to return the tires. I was still told that I would need to wait to hear from the team. Tirebros24 allows you to finance your items. So in the meantime I am being billed for tires that arent on my car. I have never had an exchange or return situation that was this difficult. I feel defeated. I feel like I am being scammed.

  

  Business Response

  Date: 11/10/2023

  Thank you for reaching out and bringing this to our attention. We apologize for any frustration caused by the delay in communication.
  Please be assured that an invoice for the return shipping fee was already sent to you. We understand from your recent call that you have opted to send the tires back using your own means. We respect your decision and are standing by to assist you once the tires arrive at our facility.
  We are committed to resolving this matter as quickly as possible. Once we receive the tires, we will promptly contact you to confirm their arrival and proceed with the next steps regarding your return or exchange.
  We appreciate your patience and understanding as we work through this process together.
  Best regards,

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1 tire from tirebros24 2-3 months ago. When I received the tire, I realized it wasn't a match for my car. I call customer service several times, and was told that's not the department that handles returns and they will forward my info the the respective department. After about 2 weeks of calling and hearing the same information, I called the credit card company( afterpay) To possibly help me. Soon after I received and email that I have to pay an additional $70 for shipping and restocking. I agreed and that was paid on Oct 11th. It's October 24th and I have not received the postage or any word from tirebros24. I paid $135 for the tire, plus $70 additionally. I have lost $205 and still have a new tire I can't use.

  

  Business Response

  Date: 10/26/2023

  Firstly, we apologize for the inconvenience you've experienced with your recent purchase from TireBros24. We understand the frustration and assure you that we are committed to resolving the issue for you.
  I'd like to clarify that we have already sent out the return label to facilitate the return of the tire. If you haven't received it, please check your spam or junk folders, as sometimes emails can mistakenly end up there. If you still can't **************, let us know, and we'll promptly resend it.
  Once we receive the tire back and it's inspected, we will cancel the agreement as discussed. We appreciate your patience and understanding in this matter and aim to make this right for you.
  Again, our sincere apologies for the oversight and the inconvenience it has caused.
  Best regards,