Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a tire with Tirebros24 through afterpay. Transition went through, received order number and receipts etc. I completed the identity verification too. The next day I received a missed call, when I called back it was Tirebros asking if I had any questions. Asked for the tracking number and when the agent looked at my order it was canceled. He said he'd call Afterpay and contact me back. (haven't heard back from him) I checked my email and I there was one from Tirebros saying This email is to notify you that we have canceled your recent order. Please know that this decision is final and we are unable to reverse it. You will not be able to place any future orders with us. no explanation saying why I can't place any future orders or why it was canceled in the first place. I've reaches out to customer service multiple time. The first day I was told I couldn't speak with the supervisor because they have left for the day. The second day I called in the morning and spoke to the same agent who told me the supervisor was off for the day. It was later changed to he was on vacation. I was told that I have to wait until someone responds in a email within ***** hours. Then I was told I won't here anything back till monday.I just want to know why my order was canceled for no reason and why I've been basically banned for no reason

  

  Business Response

  Date: 09/22/2023

  Thank you for taking the time to share your concerns regarding your recent order with Tirebros24.
  Firstly, I apologize for the inconvenience and confusion caused. I want to clarify that your tire was indeed ordered and the cancellation you experienced was due to a technical glitch on our end, not any issue with your order or payment method.
  Regarding the communication issues you've encountered, I sincerely apologize for the mixed messages and any additional frustration that *** have caused. It's evident that we have some improvements to make in ensuring our customers receive clear and consistent information.
  I want to assure you that we value your business and are working diligently to rectify the situation. You should not have been told that you're banned from future purchases. Please consider this an error on our part.
  Our team is investigating the root cause of this technical issue, and I promise we'll take steps to ensure it doesn't happen in the future. In the meantime, I'll make sure a representative reaches out to you soon to resolve the current situation and answer any additional questions you *** have.
  Once again, thank you for your patience and understanding. We deeply regret the oversight and look forward to resolving this matter promptly.
  
  

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order ****** in May. It is now June 9 and after multiple chats and calls most recent one I spoke with *** and he kept telling me his manager was not available his managers name is ****. **** never came to the phone and the resolution for todays attempt was that someone will get back to me. My tracking information was label created since May 25 and no one can tell me what has happened.

  

  Business Response

  Date: 06/10/2023

  We understand your concern about the delay and the lack of communication regarding your order, and we apologize for any inconvenience this has caused.
  We want to assure you that your issue has not been overlooked. ****, has reached out to you regarding this matter. We understand the importance of clear and timely communication.  To resolve this issue promptly, we will be reordering the missing wheels for you.
  I appreciate your patience during this time. Rest assured, we're doing everything we can to expedite this process and ensure your complete order reaches you as soon as possible.
  If you have any other concerns or need further clarification, please don't hesitate to get in touch

  Customer Answer

  Date: 06/13/2023

  **** reached out on Friday but I still have not received my missing wheels, tracking or the discount that was promised.

  

  Business Response

  Date: 06/14/2023

  Hi ********, you should have received   an email with tracking info yesterday. Here is the tracking Fedex: 399553217907. **** has already submitted the discount with the bank. Please note that this can take up to 7 business days to reflect on your account. Thank you
  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tires from this company on 6/1/2023. They were delivered to ************************ on 6/3/2023. I emailed them the same day requesting that a return process be started. I received no email response the next day, so I called. The rep **** told me his manager was the only one who could process returns and was not in. He explained he would call me the next morning. Over the next 5 days, I received no call and in turn attempted to call customer service several times to try to process my return. I got the same our manager **** is unavailable from both **** and ****** every time I called. I then sent another email on 6/7/2023 requesting a return be processed and I received an email on 6/8/2023 stating **** would call me that morning. When **** finally called me on the afternoon of 6/8/2023, he was rude, kept speaking over me, yelled at me, and then hung up on me. When I called back requesting the phone number for the general manager (or whoever is above ****), they refused to give me that information. Before he yelled at me and hung up on me, **** told me that he had been waiting on a call back from Toyo and then claimed the return couldnt be processed unless I paid at least $350 in shipping costs. Then proceeded to scream when you have a problem with Amazon, do you attempt to speak to *******************?! And then hung up on me a second time when I only requested to speak to his manager.

  

  Business Response

  Date: 06/10/2023

  I understand your frustrations and concerns with the process of returning the tires that you ordered on June 1, 2023, and we are sorry for any difficulties you've encountered in trying to reach **. I appreciate your patience and persistence in reaching out, and I want to assure you that your concerns are of utmost importance to **.
  Our return policy, as stated on our website and during the sales process, includes that the customer is responsible for the return shipping costs. This policy ensures that we can continue to offer competitive pricing on our products.
  This cost needs to be covered before we can proceed with the return process. Once the invoice for the return shipping has been settled, we will send you the return labels in 24h. We value your business and aim to address your concerns as quickly and effectively as possible. If you have any further questions or concerns, please don't hesitate to reach out.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to reopen complaint ******** Was told to contact the company and every time I do I dont get an answer, returned items more then a month ago and was told multiple times Id receive a refund and never got it because they got ***** that I disputed it because I wasnt getting an answer to any emails, so I got nervous that I got scammed and disputed it, after I got a response I canceled all the disputes a few days later and they told me to expect a refund that never happened.

  

  Business Response

  Date: 05/15/2023

  Hi *******, thanks for reaching out. We have refunded the full amount.  Please contact Afterpay if you didn't receive it. Thank you, TireBros24

  Customer Answer

  Date: 05/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/15/23 I received an email that stated that my order was canceled and I could no longer place any future orders with the company. I was not provided any explanation or any reason as to why I am not able to order through them. I had paid for the order and I had done their verification through verify. I have called multiple times and I'll also email the company. I've been advised that I can only be given in the response as to why the order was canceled by supervisor. I was told once that it'd be an hour and a half I called back and then I was advised to be 3 hours and I would receive a call. I'm not been contact with anybody or received any communication as to why my order was canceled

  

  Business Response

  Date: 02/23/2023

  Hi, customer has received already the tires. There was a glitch in the system. We are sorry for the inconvinience. Thank you, TireBros24

  Customer Answer

  Date: 02/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************