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Business Profile

Travel Agency

Odenza Marketing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

4.42

Average of 273 Customer Reviews

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Review Details

  • Dan B

    Date: 04/08/2024

    ******* was amazing. She provided the best customer service I had with ********************. She was among the top agents Ive had the privilege of working with throughout my life.

  • Juan f

    Date: 04/03/2024

    Really appreciate it with *****************************, he help me to book my trip, very professional making the impossible possible A+ agent.

  • Dawn O

    Date: 04/02/2024

    *********************** at Odenza was very accessible, friendly and patient as her client booking my husband and Is trip to ********** **. She answered all my questions and searched within budget range resorts while offering resort ideas and gave advice on which resorts to book as far as price and quality of resorts as I was looking to choose the best one as a first timer in DR. * definitely would book a trip with her again and would refer others as well to book with *****!

  • Priscilla M

    Date: 04/02/2024

    Agent ***************************** is a very efficient, friendly agent. I had a concern with my info, so emailed her and she got back to me very quickly and resolved my issue.I plan on contacting her with my future travels.

  • Ante G

    Date: 03/30/2024

    ************************* went above and beyond to help book a special vacation for our family. We had some challenges which she was able to help us overcome. I highly recommend ******* and Odenza!

  • Olesya G

    Date: 03/26/2024

    ************************* with Odenza Vacations was incredibly helpful and kind in helping us find our right honeymoon spot. She had so much patience, as we are a bit indecisive with traveling plans. She was easy to work with and was flexible on communication as my husband and I both work 8-5 jobs. We will use her and her resources for our future travel plans!

  • Michael A

    Date: 03/25/2024

    ******************************* did a great job getting my familys vacation book in ***********. Not o my did he walk me through the process, but he also provided a nice conversation about his life and where he was from. i look forward to working with him in the future.

  • Mary S

    Date: 03/24/2024

    I had one of the most caring travel agents . ***************************** was very patient walking me through all the details and making sure not to leave anything unattended . She answered all my questions and responded to all my concerns . I would certainly recommend her for anyone who needs to insure a good planned trip . Professional , yet has the human touch we all need these days .

  • Brian C

    Date: 03/12/2024

    ****** was very helpful in helping me to book the Cruise. He was very patient and polite. He answered all my questions in a very clear and understanding manner. He also told me that I can call him if I need any more help.

  • Erika C

    Date: 03/12/2024

    Erika C

    Date: 03/12/2024

    Do not work with ***************************, I was told by her that there would be no additional fees for my booking. She straight up lied to me and offered no refund or help. Her supervisor was also no help and they both hung up on me. Three days before my trip and they "couldn't do anything" DO NOT RECOMMEND!!!!

    Odenza Marketing Group

    Date: 03/22/2024

    Hi *****, we appreciate your feedback. We would like to apologize for any confusion during your communications your travel agent and her supervisor as this was not their intention. Please note that some resorts have their own applicable ************ required at check-in which are not determined by Odenza. Our agents do their best to make guests aware of this whenever possible. We are glad to hear that a dedicated travel manager has since been in touch with you and that she was able to find a suitable solution regarding your experience. Please feel free to contact our customer service team at ************** for any assistance in the future. We are open Monday through Friday from 8:00am to 4:00pm PST.

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