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Business Profile

Travel Agency

Odenza Marketing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

4.42/5 stars

Average of 273 Customer Reviews

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Review Details

  • Review fromLakesha E

    Date: 12/10/2024

    4 stars
    ***** was very patient, helpful and responsive. Our first choice didn't work out for my family so she was patient while we had to start our search over. She gave recommendations that helped! She broke everything down until we understood. This may not be her fought but I wish I knew the insurance was paid upfront. I didn't know until I got a separate receipt and checked my account. However, we have time to same up for the all inclusive resort fee, which is good! I'm looking forward to a relaxing trip with my family!
  • Review fromMay R

    Date: 12/10/2024

    5 stars
    Very polite and friendly to explain about the trip and have patient to explain about the Trip Excellent.
  • Review fromJoan M

    Date: 12/06/2024

    5 stars
    I had no response from my phone calls to secure my property I put on hold. I emailed this fabulous young man, ******* *******, who responded with calls and emails! He was very professional and pleasant. He's an asset to this company. Sincerely, **** C ****
  • Review fromKris K

    Date: 12/05/2024

    5 stars
    Clara C*** was great to deal with. She was prompt to respond and always had my best interests in mind. First time using Odenza, so I hope all goes well but so far the experience has been very well received.
  • Review fromPAUL O

    Date: 12/04/2024

    5 stars
    ***** **** helped me to book my cruise in a timely manner very professionally.Every thing worked well during the process of booking with Odenza marketing and travel
  • Review fromArt V

    Date: 11/27/2024

    5 stars
    Very helpful and transparent. No hidden agenda. ******* ****** and Sabhar were very helpful and very professional in dealing with their clients. Will very much recommend their team to friends and families and to everybody that needs help with travel.
  • Review fromDennis R

    Date: 11/22/2024

    5 stars
    Great place to get good deals,I definitely recommend.***** gave me a number of options and all at a great prices.
  • Review fromJohn S

    Date: 11/19/2024

    5 stars
    ****** ***** was extremely helpful, attentive and most importantly, patient while helping me redeem my cruise certificate. He was polite and knowledgeable about the cruises I was interested in. Odenza can only get better and better if they continue to hire travel consultants like ****** *****!Thanks ******.Regards,**** *****
  • Review fromSherry Z

    Date: 11/18/2024

    5 stars
    The travel agency was very responsive especially the agent - ******* *******. She was very pleasant to work with and answered all of our questions regarding our booking.
  • Review fromJuan P

    Date: 11/11/2024

    5 stars
    Nabi ***** was the profesional and courteous. He was a pleasure to work with.

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