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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Reviews

Customer Review Ratings

1.09

Average of 85 Customer Reviews

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Review Details

  • Elia D

    Date: 08/06/2024

    Elia D

    Date: 08/06/2024

    Unfortunately, I found out on the day of the appt that my stylist moved from ** to ** which is over 40 minutes away, specially during rush hour. I would like to ask for my $66 deposit back since I was unaware of the move prior to scheduling my appointment. Unfortunately, theres no way to do that via their site or they do not have a customer service request line.

    StyleSeat

    Date: 08/07/2024

    Hi ****! We're sorry to hear you had this experience. Please fill out this refund request form: **************************************************************** Our Support team will be happy to look into this for you!

  • Matthew J

    Date: 08/02/2024

    Matthew J

    Date: 08/02/2024

    I have an Issue with my Payouts on the Style seat platform. I was told to submit a 147C form, and I did. My account is still suspended. I will have to close my business, due to the lack of communication of this platform. I think it's really disheartening to know they don't have a customer service number, where I can speak with an actual person. I would like my funds released, and my account closed permanently. This is the worst; experience I have ever had.

    StyleSeat

    Date: 08/05/2024

    Hi *******! We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Compliance team about this concern and it has been resolved.

    If you need further assistance, please reach back out to us. Thanks!

  • Poinsettia S

    Date: 08/01/2024

    Poinsettia S

    Date: 08/01/2024

    I scheduled an appointment with a so-called professional braider *************************** in **********, Al. I wasn't aware that it was going to be at her apartment until the night before. It was to late to cancel. It took her 6 hrs to complete and I was exhausted, hungry and left without looking at it,because I trusted the process. The braids looked AWFUL when I got home. I contacted her and told her nicely and her response was "alright ",. I knew then that I was involved with a ghetto mess. Reached out to the company, no help at all. Your company is responsible for the people you allow on your site, especially quoting "professionals ". I reached out to *** **************** ********** again and she was not complying at all. This is on you Styleseat. Trying to make a dollar.

    StyleSeat

    Date: 08/07/2024

    Hi Poinsettia! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds. 

    In our Terms of Service:
    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

     

    Here is a link to our Terms of Service if you'd like to review them further: ******************************************************

     

    If you need additional assistance, please reach back out to us. Thank you!


  • Aesha J

    Date: 07/13/2024

    Aesha J

    Date: 07/13/2024

    Automatically take out payments without asking or checking if the customer received service. Not careful with scammers using app. I had an appointment with a hairstylist unfortunately the person I scheduled with did not show the correct address, phone number was not working and the place wasnt a real hair salon, the place was an apartment complex.

    StyleSeat

    Date: 07/15/2024

    Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. They have started a refund dispute with your Professional to get this resolved for you. If you need further assistance, please reply directly to the email you received from our Support team and they'll be happy to help. Thank you!

  • Dee P

    Date: 06/12/2024

    Dee P

    Date: 06/12/2024

    I have used this App on two occasions to book appt for my Stylest, in April, my debit was hacked, still trying to put pieces together, got a new debit and today 7/12/24 made appt around 6 am for my daughter and me about 5 hrs later the bank ********** called ******* was debited! This is not safe and a violation of my personal! I had used Booksy for years with a different professional no issues!! This cannot be a coincidence! Please hard working folks like be dont use your debit card on this site! Very insecure site!! I am so sadden by this and will definitely report to my Stylest!! Everyone want to open businesses and apps and dont get a clue, now my info in cyber once again!! Highly upset, bothered and disappointed!!

    StyleSeat

    Date: 06/13/2024

    Hi ***! We're so sorry to hear you had this experience. Please submit a ticket here; **************************************************************** and our Support team will be happy to look into this further for you.

    Please note, StyleSeat is just the software your Professional uses to manage their business.

    In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here is a link to our Terms of Service if you'd like to review them further: ******************************************

  • Maxine S

    Date: 04/19/2024

    FRAUD. I booked a professional and day of our appointment I went to lactation which was a sketchy parking lot. I arrived on time and called professional for exact location so I good meet with her. No response. I called and text for 15 mins . While at the parking lot waiting for a response, I sent email to Stylseat customer service about incident . Letting them know in real time I was at location and the stylist was not responding. After15 mins I left and even after marking the appointment as professional was a no show I was charged the next day. 2 days later the professional text me from another number not on the website and says her phone broke and she reschedule the appointment on her end theough the website. But she wouldnt charge me since she did not provide services . I checked the website and see the appointment she booked had another pending charge for $150z so I cancelled the appointment and sent another email to styleeat with pictures of text as further proof she did not provide services and attempted to scam me yet again. The audacityso this is what style seat emails me today: Im so sorry you were charged even though you weren't able to receive the service you booked.If you need a refund, your professional will need to provide you with one. StyleSeat is the tool beauty and wellness professionals use to manage their business, including charging clients, so we are unable to provide refunds or stop payments on their behalf.WOW What a Scam this site is allowing scammers to fraud customers and even with proof not refunding they are making money of of these scams as so are perpetuating these practices. This is illegal and just wrong . So angry and disgusted with a company that thrives off of letting people get scammed and knowingly pays these scammer so they too can get paid . Shameful!

  • Trache M

    Date: 04/03/2024

    Trache M

    Date: 04/03/2024

    If i could give 0 stars I would. I booked a week before my appt, and was messaged a day before saying the woman I booked with is now not available. I had already took the day off work. After quickly finding another stylist through the app, an hour before the appt. I get a email saying the stylist didn't confirm my appt so it's cancelled. Okay. I find another stylist, and book for noon the same day. I was not able to get in contact with them. I texted, called, and no response. Not waiting to be charged as a no show, I show up to the appt. and the ********** is closed down! By this point I knew this company and its "PROFFESIONALS" were on shady stuff, so I locked my card so it could not be charged. Somehow Styleseat still charges my LOCKED CARD for a service THAT WAS NEVER RENDERED! They STOLE $216.30 FROM ME! and I want my money back, I am never ever ever ever ever ever ever using this "service" again.

    StyleSeat

    Date: 04/05/2024

    Hi Trache!

    We're sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this issue. They are actively working on getting your refund taken care of with your Professional.

    If you need further assistance, please reply directly to the email you received from our Support team and they'll be happy to help. Thanks!

  • Tania T

    Date: 02/28/2024

    I used style seat (Feb.21) to find someone to put crochet braids in. On the site they advertised, ***** off of ***** for new clients. an immediate holding fee of 2.23 was placed on my card. I was expecting to pay ***** for this visit, and before sitting in ***************** I asked if the discount would apply. she stated yes, and I went forth with the service. I was shocked to see that (Feb.23) I was charged ***** plus the 2.23!!!!, I reached out to the stylist to let her know of the charges, and she kindly shared a screen shot of what her app showed and the charge showed ***** on her end. I asked if she could make the adjustment, but she was not able to tell me how to go about getting my money refunded. I feel scammed by this app. I am not new to using this app, although is has been years prior; I recall that once your appointment was booked, the holding fee would be refunded, and a charge for the services rendered would be charged, follow up with an option to leave a tip. I never got that option. I don't know who owns this MESS of an app now, but I am warning everyone that I know to stay clear of it. I wish I had come to the BBB prior to using it. I will be removing all my information and getting rid of this app. If anyone. can tell me how I can go about requesting a refund with Styleseat, I'd appreciate the suggestion....and to any responses to this, do not issue me any apology, just refund my money please and thank you!

  • Tequila H

    Date: 02/15/2024

    Styleseat is a really good app to use especially when your trying to build clientele. They help to promote your business so of course you have to pay a small fee for that. I will highly recommend Styleseat !

  • Phyllis S

    Date: 02/08/2024

    I used StyleSeat for crochets. I was given my price and booked the appointment. Once my hair was done, I was charged $100 more plus $21 for tax. I have never paid tax for salon services.

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