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Business Profile

Bike Rentals

Lyft Bikes & Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bike Rentals.

Important information

  • Customer Complaint:
    BBB’s business profile for Lyft Bikes & Scooters was created in August 2020. The BBB recommends users to review the terms of service for Lyft and Citi Bike Bicycle, respectively.

Complaints

This profile includes complaints for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lyft Bikes & Scooters has 5 locations, listed below.

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    Customer Complaints Summary

    • 288 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Immediately after signing up for Citibike for the first time, I get an error which i found out later means i got banned. When contacting their support they are not interested in telling me why or giving any chance to remediation. I was hoping to be able to bike around *** but this is just mind boggling

    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 8, 2025, I used a Citi Bike as I have many times before. After riding for approximately 30 minutes, I attempted to return the bike at the docking station near *********** in the *****. Despite trying multiple docks in the area, the bike would not lock into place.I immediately contacted Citi Bike customer service. The representative informed me that the station was experiencing technical difficulties. He instructed me to leave the bike at the docking station and assured me that while he couldnt stop the timer, the charges would be adjusted later to reflect only the 30-minute ride.Instead, I was charged $424.40 and notified that I allegedly owe a nonrefundable lost bike fee. Citi Bike is attempting to charge me for a bike I did not losedespite the fact that I followed their instructions precisely and left the bike where I was told ******, I am being threatened with further charges if the bike does not "reappear." After researching online, I discovered that this is not an isolated incident. Many other users have reported similar experiences involving malfunctioning docks, poor customer service, and unjustified ********** is completely unacceptable and, frankly, fraudulent for Citi Bike to hold customers financially responsible for technical failures and the negligence of their own infrastructure. I will not accept responsibility for a situation caused entirely by a malfunctioning system and poor internal procedures.This experience has made it clear that Citi Bike cannot be trusted to operate fairly or competently. I will never use this service again and will pursue every available avenue to dispute and report this charge.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My citibike account cannot unlock bikes even though I paid for a membership.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an annual subscription with Citibike. They have told me that my account has had fraudulent activity and thus will no longer let me rent bikes from them. They refuse to close the account or give me a refund for the remaining months . They also refuse to prove or explain what the fraudulent activity is or provide a history of it. They have not responded to my emails in several months. It has been too long to file a claim with my credit card company. I have no possible repercussions and am just being prevented from using a service I am paying for:

    • Initial Complaint

      Date:06/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unlawfully locked out of my Citibike account due to a mistake on ****'s end and the company will not provide any further information or unlock the account. I recently moved to an area where my only means of transportation is biking, so this has added a massive strain to my daily commute. I don't have a car or a bike of my own and need to use Citibike to get around ********. I've tried multiple times to contact customer service and they've been completely unhelpful.

    • Initial Complaint

      Date:05/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft discriminants against my disability, they charge me more than other riders and use fraudulent advertising tactics to lure people into loosing their money and personal information . [ Taken Indication by BBB rep ****

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 17, I used my ******* **** ***** ********** to take out a bike. The ride was 51 minutes long. I docked the bike at the station on the corner of ** ****** **** *** ***** ****** ***** in Delray, Virginia. It was a new station with no kiosk. The dock turned green with a check mark when I turned in the bike, and it was locked in place. My phone vibrated so I figured it had registered in the app. Ten minutes later, I open my phone and discovered the app was still counting the minutes like the bike wasn’t returned, so I returned to the dock and checked the bike once again. The bike was still locked in place, and thegreen checkmark was on. I used the app to manually report that the bike had been returned, and the dock light had turned green. The said that my ride was recorded as ended.

      On May 18, I noticed that i was charged $24.00 for the ride, which I sent an email to dispute the amount of time. I let them know the ride was 51 minutes long and that the extra 10 to 15 minutes, they were charging me for was because the app hadn’t registered when I returned the bike right away. I received a reply to that email.

      Instead, on May 22, I saw Lyft was charging me $250 and said that I failed to return the bike properly. I have sent at least three emails, three messages through the app, and called ******* **** share’s helpline. They say they gave me three days to reply to the lack of “a proper return “ but I point to the email that I sent them about the $24 charge and wonder why they never replied to that and instead say I failed to interact with them and that the $250 charge they gave me enough notice. I have received no proper reply to any of my emails since May 23, and it is May 27 now.

      I also discovered it’s impossible to delete your credit card information from their app, and that you must delete your account entirely if you wish to remove your payment information. This policy should be ended as it takes advantage of the consumer.

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* has been a very terrible company, support is terrible. My account was recently made and It automatically said I cannot take a ride at this time, after wasting money on a membership. Support said there is nothing they could do and that a specialist will email me about the issue. Its now been over a week of constant calling and No updates, no email, no solution. I am filing this complaint because the company has no care for their customers.

    • Initial Complaint

      Date:05/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10th, 2025, I tried to rent a Citi Bike using the Lyft app. I received an error message. The same happened when I tried to use the Citi Bike app. I talked to customer support about the issue on the ********************** app. They customer service *** escalated my case. A few hours later I received an email saying my account had been suspended for one of the following reasons: "Defacement, damage, or otherwise ***eatedly making bikes, scooters, or stations require ***air or become unusable to other riders; Unauthorized manipulation of the Lyft system or your account to improperly reduce the cost of your rides; Presentation of incorrect information during account sign-up, use of your account by someone other than you, or use of multiple accounts; Behavior that is harmful to the Lyft system or other riders". The email also said that they "reserve the right to permanently suspend accounts for these kinds of abusive behavior".As I did not recall any incidents in which I had done any of the above, I responded "Is there anything I can do to prove that this isn't the case? Can you provide the dates and rides in issue? And what the specific issue was? I would like to appeal."A few hours later, I was told "After further review, were unable to re-open your account. The decision to disable your account will remain final."I'm looking at my account history and it doesn't look like I've ridden a Lyft bike since a 2024 and do not remember receiving any notification of an issue with Lyft or Citi bikes. I have also remained a **** customer for cab rides since then and have had no trouble.I am confused as I do not know what I have done to have my account permanently suspended. And frustrated as I have asked for the specific reason and incident in question and have received no further explanation.I responded trying to identify any possible issue and remedy it and have since received no response. Attached find the email exchange, app exchange, and my 2024/5 Lyft Ride history.

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a year long Citibike / **** membership for my son, which he uses frequently to get to work. His account was suddenly suspended without notification. He contacted customer service repeatedly by phone and by email to discover why his account was deactivated. The reply was that they "deactivated the account" and they listed several bullet points city from their terms of service as reasons why they can suspend the account and whimsically refuse service. None of the bullet points applies specifically to him (they are varied and unrelated to one another). There is absolutely no evidence to support their claim. To withdraw service halfway through the contract for an annual pre-paid package is breach of contract at best and theft at worse. No contract is valid when executed in bad faith. Because my son uses the service almost daily, I would simply like his account restored and the terms of my purchase fulfilled. If Lyft / Citibike is unable to deliver on the terms of my purchase, then I will consider the situation resolved if they refund the six months still remaining on my purchase.

    Lyft Bikes & Scooters is NOT a BBB Accredited Business.

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