Reviews

This profile includes reviews for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lyft Bikes & Scooters has 5 locations, listed below.

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  Lyft Bikes & Scooters

  185 Berry Street San Francisco, CA 94107

• 

  CoGo Bike Share

  PO Box 6249 Columbus, OH 43206-0249

• 

  Citi Bike

  5202 3rd Ave Brooklyn, NY 11220-4371

• 

  Nice Ride Minnesota

  2701 36th Avenue South Minneapolis, MN 55406

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  Divvy

  30 N La Salle St #1100 Chicago, IL 60602-2590

Review Details

• Review fromLynmarie L

  Date: 07/02/2025

  1 star
  If I could give them zero stars, I would. I have been an annual subscriber for more than 10 years. When they charged me $21 recently for some sort of membership upcharge to Lyft, I called to get it refunded because I never ordered it. Then, they inadvertently cancelled my subscription that was paid through October. Despite more than 10 calls/emails, I keep getting no answers or emails saying that they are "escalating" my complaint. It's been a very bad experience.

• Review fromOday H

  Date: 04/03/2025

  1 star
  I work at ****. I was accused of hitting a passenger without a police report or a medical report. I was suspended from work. My insurance company tried to contact the person who filed the complaint against me, but there was no response. My account was suspended without any evidence from the police or the hospital.

• Review fromJeremy L

  Date: 10/15/2024

  1 star
  Terrible customer service. I have now had two negative experiences that lead me to leave a review. Several months ago, I was unable to unlock and use any bikes. Several times I chatted with a customer service agent who said they could not figure out the problem, but that I would hear from a specialist that could help me. That never happened. I went almost 3 months without being able to ride a bike, all while having paid an annual fee. They never offered to refund me for that lost time, or give me any credit to make up for it. Eventually, I was mysteriously able to ride again.
  Now, today, I was charged for a ride, even though I have an annual membership. Customer service said my account isn't active because my annual payment didn't go through. They said they emailed me, but they did not. My credit card is active, not expired, loads of available credit, etc. They won't try it again. Will only suggest that I try another card. And no offer of refunding me for the ride. This company does not care about its customers in the least. And, as I know they are operated by Lyft, this reflects very poorly on Lyft. I need to use Citi Bike, and will continue to, as it's the only bike share option in NYC, but I do not need to use Lyft.

• Review fromLukasz G

  Date: 08/22/2024

  1 star
  I paid for the membership and they locked my account for no reason at all. Now I dont have my money and cant use the service I paid for! They not providing any explanation, the worst customer service ever.

• Review fromCorey D

  Date: 08/17/2024

  1 star
  Divvy bikes stole $110 from me. The docking station was full and I made two help tickets. There were bikes parked all over the station and area. Divvy never helped with any of my help tickets. Someone then took my bike and rode it for days. Divvy does not care and gave me two of the same form responses refusing to assist with my issue. They stole my $110 when the ride should have been no more than $4.
  
  Divvy is meant to be an affordable option to get around chicago without using cars or other environmentally harmful modes of transportation. It’s unfortunate Divvy stole $110 from a chicago citizen. It’s also unfortunate their customer service sends you multiple of the same form responses with zero remorse or willingness to help. Very disappointing.

• Review fromMarcus J

  Date: 07/17/2024

  3 stars
  In terms of pricing for both membership fees, as well as which usage in time its great however when it comes to customer service, customer service is Mediocre

• Review fromFabiola C

  Date: 05/21/2024

  1 star
  On April 20th, 2024, my boyfriend and I rented out two bikes for the first time in dc. We only rode them for about 3 hours or less. 5 days later was charged $250 for a lost bike fee. Both bikes were returned at the same time. I tried calling customer support but they just tell you they will send an email for further assistance. We guarantee we returned both bikes. If there was a way to prove it we returned Both, we would. The bike they charged is Bike #W2511

• Review fromKatherine W

  Date: 04/17/2024

  1 star
  No available docks when returning bikes. Called Divvy and were told to stop bikes and leave them. Were charged over $220 for bikes they said were running for over 24 hours. 3 emails and 3 phone calls later and no response from Divvy.

• Review fromDerek T

  Date: 01/29/2024

  1 star
  This companys customer service is either fully AI with no human review or reviewed by people who think humans are robots. I had an issue with a bike on a ride and reached out to report the incident immediately after it happened. As such, I was not expecting an email inquiring about the issue as if I had not already explain everything, and I did not see these messages until much later. Because I did not reply to these messages, I was charged a 275$ lost bike fee non-refundable Upon discovering this, and reminding Divvy that they already had all the information required at the time the emails were sent, they refuse to refund the clearly erroneously charged fee on the basis that the fee in non-refundable. They ignore all attempts to have them explain how this is acceptable when the justification for the fee had been nullified prior to the email, but missed by their own staf. Any human understands that fees charged by mistake are to be refunded regardless of any undefinable status. Erroneously charged fees should be understood as never having been charged in the first place. They simply ignore requests to explain or clarify. This is the thanks I get for being in the top 2% of their riders according to their stats on my profile.

• Review fromGregory H

  Date: 08/23/2023

  1 star
  I requested a ride but **** put a hold on my account refusing to send a ride for me. I was ignored by customer service chat but was given a $5 coupon after complaining about the length of time waiting while getting threats they would end my chat due to lack of activity which was on their behalf. I was never refunded the amount that taken from my account neither did I get a ride to my destination.